Total 111 Full-time Technical Support Engineer job vacancies in Kuala Lumpur

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

The ideal candidate will have a strong background in technical writing, combined with expertise in system testing methodologies. 

Key Responsibilities:

• Collaborate with the development team to understand software requirements and design specifications.
• Develop comprehensive test plans and test cases to effectively evaluate software functionality and performance.
• Execute manual and automated tests to identify defects, bugs, and performance issues.
• Document test results, including detailed defect reports and technical write-ups.
• Work closely with developers to troubleshoot and resolve issues in a timely manner.
• Conduct regression testing to ensure software stability across different releases.
• Participate in the continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging technologies in software testing.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience as a Software Tester or Quality Assurance Engineer.
• Strong proficiency in technical writing, with the ability to articulate complex technical concepts clearly and concisely.
• In-depth knowledge of software testing methodologies, tools, and best practices.
• Experience with system testing, including functional testing, regression testing, and performance testing.
• Familiarity with automation testing frameworks such as Selenium, JUnit, or TestNG is a plus.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• ISTQB certification or equivalent is preferred.

Benefits:

• Competitive salary and benefits package.

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

JOB RESPONSIBILITIES :

• To participate in planning, managing and implementing Electrical & ELV services for projects.
• To prepare Construction, Shop drawing & As built drawing for M&E System.
• To ensure works are done as per contract's specification.
• To assist pre-contract & tender division with tender support for Electrical & ELV services/project support.
• To coordinate, monitor and review construction work progress.
• To undertake all other duties and responsibilities as instructed.
• Inspection and reporting of installation works completed by Contractor.
• Ensuring all materials delivered to site conform with the approved specifications and Contract requirements.
• Identifying all outstanding work to be carried out timely to meet the timeline stipulated in the Contracts.
• Identifying potential problems and delay at site and report regularly to superiors on the progress of works.

JOB REQUIREMENTS :

• Candidate must possess at least Bachelor’s Degree or Professional Degree in Electrical Engineering or equivalent
• A minimum of 3-5 years working experience in related field is required
• Proficiency in MS Office, MS Project, AutoCAD
• Good in Bahasa Malaysia and English
• Good in Analysis, Design skills, Project Management and Procedures, Process Improvement, Technical Understanding, Documentation Skills, Safety Management and Supervision
• Required language(s): Mandarin, English, Bahasa Malaysia. Proficiency in Mandarin is preferred to interact with Mandarin-speaking stakeholder.
• Travel to the site is required as necessary and able to work outstation.

Perks & Benefits

• Medical Allowance
• Parking Subsidies
• EPF & Socso

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

Responsibilities:

• To assist the Project Manager to monitor and supervise the construction works at the project site, to ensure it meets the requirements in term of cost, quality and time.
• To review construction drawings and carry out valued engineering.
• To co-ordinate with Authorities, Consultants and Sub-contractors.
• To prepare daily site reports and correspondence.
• To do site inspection to check on quality of works/progress of works/ defect inspection.
• To attend project site meeting to ensure project schedule is adhered to, problem and defects are attended to.

Requirements :

• Candidates must possess Degree/ Diploma in Building or Civil Engineering.
• Minimum 1-2 year working experience.
• Able to plan and lead sub-contractors on day-to day operation.
• Strong communication skills.
• Must be a team player, able to work hard and independently.

Perks & Benefits

• Commission and bonus
• Casual dress code

JOB RESPONSIBILITIES :

• To participate in planning, managing and implementing Electrical & ELV services for projects.
• To prepare Construction, Shop drawing & As built drawing for M&E System.
• To ensure works are done as per contract's specification.
• To assist pre-contract & tender division with tender support for Electrical & ELV services/project support.
• To coordinate, monitor and review construction work progress.
• To undertake all other duties and responsibilities as instructed.
• Inspection and reporting of installation works completed by Contractor.
• Ensuring all materials delivered to site conform with the approved specifications and Contract requirements.
• Identifying all outstanding work to be carried out timely to meet the timeline stipulated in the Contracts.
• Identifying potential problems and delay at site and report regularly to superiors on the progress of works.

JOB REQUIREMENTS :

• Candidate must possess at least Bachelor’s Degree or Professional Degree in Electrical Engineering or equivalent
• A minimum of 3-5 years working experience in related field is required
• Proficiency in MS Office, MS Project, AutoCAD
• Good in Bahasa Malaysia and English
• Good in Analysis, Design skills, Project Management and Procedures, Process Improvement, Technical Understanding, Documentation Skills, Safety Management and Supervision
• Required language(s): Mandarin, English, Bahasa Malaysia. Proficiency in Mandarin is preferred to interact with Mandarin-speaking stakeholder.
• Travel to the site is required as necessary and able to work outstation.

Perks & Benefits

• Medical Allowance
• Parking Subsidies
• EPF & Socso

Job responsibilities:
1. Responsible for game projects infrastructure works, and responsible for the maintenance, update and upgrade of servers and related clients.
2. Responsible for the monitoring of the production environment health and prepare server risk and disaster prevention related work
3. Responsible for maintaining production's security and stability, and well prepare in data backup and recovery.
4. Responsible for cooperating with the development team to setup & maintain various development environments and troubleshoot related problems when needed
5. Responsible for server maintenance script writing, data migration, log analysis. 
6. Cooperate with developer to develop automated infrastructure relate operation work.

Job requirements:
1. Fluent in Mandarin (in order to liaise with Mandarin speaking associates)
2. A bachelor’s degree or higher and at least 3 years of relevant work experience.
3. Strong professional principles, a sense of responsibility, team spirit, and excellent communication skills.
4. Proficiency in using and maintaining mainstream Linux operating systems.
5. Familiarity with public cloud platforms such as Alibaba Cloud and AWS. 
6. Proficiency in using open-source DevOps tools such as Jenkins and SVN.
7. Experience in flexible deployment and configuration optimization of technologies commonly used by internet companies, including but not limited to ELK, Redis, Kafka, MySQL, Docker, Zabbix, Kafka, RabbitMQ, Prometheus, and other technical applications. 
8. Familiarity with Linux/Unix, the ability to write Shell/Python and other scripts, and experience in related server configuration and maintenance.
9. A clear plan for operation and maintenance monitoring, including setting alarm insurance levels, monitoring methods, alarm strategies, etc.
10. Proficiency in using scripting programming languages such as shell/PHP, with experience in automated infrastructure maintenance work preferred. 
11. Open to local Malaysians only.
12. Work onsite (Monday - Friday)

**Short notice candidates is prefer.

Benefits:
13th month's salary
Bonus + increments + promotion
Public Holidays Entitlement (follow all gazette for Federal Territory of Kuala Lumpur)
Annual Leave 14 days
Medical claim
Others benefit

Job Description

Security Engineer's role is to support the product team in performing product/solution installation, testing, documentation, and support.

Responsibility:

• Provide technical consulting, implementation, support and service delivery to our customers on Identity Access Management (IAM) and Single Sign-On (SSO) solutions.
• Perform system installation, implementation & upgrade services of IAM/SSO solutions.
• Involve in full cycle of project implementation activities - business requirement information gathering, prepare & finalize solution design, solution implementation & development, SIT/UAT, prepare system documentation & production cutover and system go live.
• Involve in post-implementation production support/ad hoc to ensure all the problems/issue solved within the target SLA.
• Monitor and analyze project risk and provide status update report to customer.
• Support pre-sales consulting activities; eg: product presentation, demo and POC.
• Conduct technical training to customers on IAM/SSO solution. 
   

Required Skills

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology or equivalent.
• 1 to 3 years of experience in managing the development, implementation, practice and maintenance of IAM/SSO solutions.
• Hands-on experience with knowledge IAM/SSO solutions tools and platforms.
• Excellent written and communication skills.
• Excellent analytical and problem-solving skills.

Additional Notes

• Understanding of IT infrastructure components, including servers, networks, databases, and other relevant technologies.
• Knowledge of scripting languages (e.g., Bash, PowerShell, Python) and automation tools.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Role Description

We are seeking a dynamic and experienced Manager of Business Support cum Admin to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with cross-functional teams to identify problems, develop solutions, and enhance processes to streamline our supply chain operations.

Key Responsibilities

• Lead and manage a team responsible for inventory and warehouse management, ensuring accuracy and efficiency in stock handling.
• Identify opportunities for process improvement and implement solutions to optimize inventory control and stock management.
• Collaborate with cross-departmental teams to address challenges and drive continuous improvement initiatives.
• Manage and optimize consignment stock allocation, ensuring appropriate levels of inventory to meet operational needs.
• Coordinate purchasing activities, including vendor management, negotiations, and procurement processes.
• Oversee E-Perolehan (EP) coordination, ensuring compliance with procurement guidelines and policies.
• Maintain accurate records of inventory transactions, stock levels, and procurement activities.
• Prepare and present regular reports on inventory status, performance metrics, and supply chain operations.
• Lead problem-solving efforts related to inventory discrepancies, stockouts, and supply chain disruptions.
• Conduct performance reviews, provide feedback, and support team members' development and growth.
• Manage office and facilities operations, including maintenance, security, and logistics support.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 2 years of team management experience.
• Understanding of distribution and logistics principles.
• Interest in innovative technologies, with a focus on automation software.
• Proven experience in inventory management, stock control, and logistics operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Prior experience in project management and process improvement initiatives is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description

• Prepare project design documents, drawings & budgetary proposals.
• Work in a team to produce coordinated acoustic design with all necessary mechanical, electrical and spatial designs. 
• Project co-ordination and management.
• Attend project meetings.
• Perform site inspections and project commissioning. 
• Overseas Travel for meeting attendance and/or project site visit

Requirements: 

• Possesses at least a Bachelor’s Degree in Engineering. Specialization in Acoustics, Noise & Vibration, Mechanical or Building Services is preferrable.
• At least 2 years experience in Architectural Acoustic, Mechanical Design or Building Services is preferrable. 
• Project  management and site experience with exposure in SE Asia projects is preferrable.
• Knowledge and proficiency in using MS Project, AutoCad, Autodesk will be an advantage.
• Fluency in English Language both spoken and written. 
• Willingness to travel in South East Asia and Asia Pacific regions as and when required.
• Strong initiative, customer-oriented, strong communication and interpersonal skills, able to meet tight schedule.
• Good writing skill and capable to produce professional design/ tender documents.
• Hard working and willing to learn.
• 5 days work.
• Candidates with working experience are encouraged to apply. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual & Smart dress code
• Medical insurance
• Personal leave

Job Responsibilities:

•  Involved in software architecture and code reviewing.
• Participate in initiatives that improve processes and procedures of development.
• Provide solutions and guidance for complex programming solutions.
• Organize support/provide support to end user during off office hour if required
• Analyse and design test scenarios and test cases based on business and/or technical requirements.
• Consolidate report and recommend follow on actions based on test results obtained.

Job Requirements:

•  Possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin. Mandarin will be mandatory as candidates will need to liaise with majority Mandarin speaking customers.
• At least 1 Year of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in IT/Computer - Software Programming or equivalent.
• Strong analytical and problem-solving skills.
  Required Skill(s): C#, MySQL, PHP,Python, JavaScript, OOP, Andriod Studio and Others.
• Other related skill(s) if any: Deployment for clusterDB, auto scaling container( kubernetes).
• Candidates must be able to work independently/hardworking and a good team player.

What do we provide to you for you to succeed?

Perks & Benefits:

• You will be remunerated with Good Basic Salary based on experience.
• New and high tech equipment and platform for you to explore!
• Working with stable & well-established company.
• Strategic location –nearby public transportation, safe environment.
• Annual Performance Bonus &  reasonable days annual leaves.
• Fun & cozy workplace & colleagues.
• Career Advancement Opportunities.

Requirment / Scope:

• Installation of electrical system/extra low voltage system (CCTV/ alarm) 
• Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
• Required language(s): English, Mandarin, Bahasa Malaysia
• No work experience required.
• On job training
• Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.
• Own transportation required

http://www.stssb.com/
Installation of electrical system/extra low voltage system (CCTV alarm)

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job responsibilities:
1. Responsible for game development testing, and testing in strict accordance with product requirements.
2. Perform the collection, query, and sorting of bugs in game products, find the recurrence rules of bugs and accurately describe them in text.
3. Familiar with the function, performance and compatibility test of mobile client application (iOS/Android) and complete the test report.
4. Discover and initiate the solution of quality risks in game products. Manage, track and follow on resolution of game defect, and counter propose a reasonable suggestions of improvement for game products.
5. Assist in planning optimization and improvement of the system, and feedback the playability, ease of play and systemic problems of game products.

Job requirements:
1. Fluent in Mandarin (in order to liaise with Mandarin speaking associates)
2. More than 3 years working experience in game testing QAT.
3. Able to be independently responsible for game testing work is preferred, familiar with script automation testing is preferred.
4. Honest, self-disciplined, good communication and understanding skills, teamwork skills, strong logical and  detailed thought process.
5. Familiar with Mantis, Jira, BugFree and other test management tools.
6. Work proactive, enthusiastic, have a strong sense of responsibility, good at finding and solving problems.
7. Open to local Malaysians only.
8. Work onsite (Monday to Friday)

**Short notice candidates is prefer.

Benefits:
13th month's salary
Bonus + increments + promotion
Public Holidays Entitlement (follow all gazette for Federal Territory of Kuala Lumpur)
Annual Leave 14 days 
Medical claim 
Others benefit