Technical Support Engineer job vacancies in Customer Service category in Kuala Lumpur now available - April 2024 | Search for job vacancies in Jobstore United States of America
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Provide technical and functional support for Murex, including investigation and resolution of issues, analysis of user requirements, and implementati.....
Provide technical and functional support for Murex, including investigation and resolution of issues, analysis of user requirements, and implementation of enhancements.
Monitor and maintain the stability, performance, and availability of the Murex system and related applications.
Collaborate with cross-functional teams to troubleshoot and resolve production issues, ensuring minimal impact to business operations.
Participate in system upgrades, patches, and enhancements, ensuring smooth integration and successful implementation.
Develop and maintain technical documentation, including procedures, troubleshooting guides, and knowledge base articles.
Work closely with business users and stakeholders to understand their requirements and provide effective solutions.
Assist in user acceptance testing (UAT) and provide support during release cycles.
Stay up-to-date with industry trends and best practices in Murex support and financial technology.
Prior experience in Murex support, including troubleshooting and resolution of issues in Murex platform.
Strong knowledge of financial markets, products, and derivatives.
Proficiency in Unix/Linux environments and scripting languages.
Experience in working with SQL and databases (e.g., Oracle, SQL Server).
Ability to work in a dynamic and fast-paced environment, handling multiple priorities and balancing conflicting deadlines.
Excellent communication and interpersonal skills, able to collaborate effectively with cross-functional teams and stakeholders.
Strong analytical and problem-solving abilities.
Knowledge of Murex modules such as Murex Risk, Murex Accounting, Murex MLC, and Murex Reporting is a plus.
