Total 3 Tech Support job vacancies in Taman Tun Dr Ismail, KL

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Procedure Writing experience preferred
• Experience with Excel reporting functions
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership, and Factiva Searches
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Salary Range:

$49,010.00 - $68,390.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

·       Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements

·       Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards

·       Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint

·       Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation

·       Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals

·       Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions

·       Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary

·       Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

·       6-10 years of relevant experience in Apps Development or systems analysis role

·       A candidate is keen to work on various tools and technologies for successful implementation of ML models on different platforms.

·       Build out the machine learning and data infrastructure to ensure smooth, continuous operation of the major ML models

·       Experience with traditional and advanced machine learning techniques and algorithms, such as Logistic Regression, Gradient Boosting, Random Forests, etc.

·       Provide thought leadership for all data solution that includes designing, developing and implementing solutions that meet and exceed expectations.

·       Have extensively worked on databases (SQL, PostGre, NoSQL, Teradata, etc.), Python (NumPy, Pandas, etc.), bigdata (Hue, Impala, Ozzie, etc.) and Spark

·       Hands on experience on designing and developing Data pipelines for Data ingestion or Transformation using Python (Pyspark)/Spark SQL, Impala

·       Experience in building and optimizing 'big data' pipelines, architecture and datasets.

·       Able to develop and maintain API interfaces with Third party data vendors, experience in Pivotal Cloud foundry (PCF), OpenShift, BlueData, Kafka, Docker tools, AWS, AppDynamics, CI/CD processes etc. would be an added advantage

·       Extensive experience system analysis and in programming of software applications

·       Experience in managing and implementing successful projects

·       Subject Matter Expert (SME) in at least one area of Applications Development

·       Ability to adjust priorities quickly as circumstances dictate

·       Demonstrated leadership and project management skills

·       Consistently demonstrates clear and concise written and verbal communication

Education:

·       Bachelor’s degree/University degree or equivalent experience

·       Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Salary Range:

$113,840.00 - $170,760.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

DEVELOPMENT (WHAT WILL YOU LEARN BY DOING THIS JOB)

Mid-level technical position within the Data Center Service Delivery (DCSD) discipline. Career path includes advancement to Senior Technical Analyst position within the DCSD structure and access to other technical support areas, or systems development.

BUSINESS OVERVIEW

The Americas Data Center Service Delivery (DCSD) team is the Data Center Site Management structure responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. DCSD is responsible for implementing, maintaining, and re-engineering (as applicable) all distributed systems and LAN/WAN infrastructures in the Americas Data Centers. DCSD provides onsite, 7 x 24 second and third level support for the Americas Data Center operations infrastructure. They provide hands-on break/fix support to resolve infrastructure/operations problems escalated from the Enterprise Command Centers and/or System Administrators. DCSD is responsible for end-to-end management of all technical requests. DCSD is responsible for hands-on infrastructure support for all Americas Data Center disaster recovery tests and/or situations, which may include reassignment of resources to various recovery sites in the Americas.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

KEY RESPONSIBILITIES

The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors

• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure

• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
• Provide clear and detailed turnover to next shift workers for continuity
• Media Management duties including the following: 

• Performing daily tape ejects to increase current day processing capacity.
• Monitoring of tape related console messages.
• Managing all daily ad-hoc tape/job requests and scratch activity.
• Managing all physical and electronic vaulting activity.
• Manage tape destruction process, insuring all proper documentation has been recorded and approved.
  • Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
  • Replacing any/all damaged media.
  • Minor to moderate problem determination
  • Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
  • Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
  • Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
  • Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
  • Media liaison between the on-site hardware teams and the on-site CE’s.
  • Initiating, scheduling, coordinating, and approving media management sponsored change controls.
  • Supporting all physical off-site vaulting activities.
  • Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
  • Manage tape destruction process, insuring all proper documentation has been recorded and approved.
  • Ensure destruction procedures are followed.
  • Supporting all site and application specific disaster recovery/COB tests/exercises.
  • Responsible in following best practices and processes in degaussing and wiping of all hard-drives.
  • Performs random audit checks and sampling.
  • Remain current with all global procedures and provide input when appropriate
  • Participates in projects relating to tape/media
  • Assisting in supporting all reconciliation and QA efforts including;
    • Year End Physical Inventory
    • Vertices
    • Hard-drive inventory levels

• Other duties as assigned by management

EXPECTED OUTCOMES (WHAT WILL “SUCCESS” LOOK LIKE IN 12 MONTHS)

After twelve months in this position, the infrastructure technical analyst will be proficient in CTI standards and policies regarding data center installations and maintenance of the overall environment. He/she will be able to act independently and manage day-to-day activity supporting the data center (i.e. trouble calls, technical requests, change controls etc.). He/she will be able to execute medium to complex technical request activity and medium size projects.

KEY CHALLENGES (WHAT IS THE WORK/MARKET ENVIRONMENT)

The Americas Data Center environment is a fast-paced, demanding environment that requires a specialist to successfully multi-task BAU, technical request, and repair activities. The priority of “daily task” activity changes often in this environment.

CANDIDATE QUALIFICATIONS (KEY COMPETENCIES, MINIMUM YEARS OF EXPERIENCE, MINIMUM PRIOR SPAN OF CONTROL, TECHNICAL SKILLS)

Required skills include 3+ years experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.  In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.

Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools.  Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Georgetown Texas United States

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Primary Location Salary Range:

$87,050.00 - $130,570.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting