Total 54 Tech Support job vacancies in Mid Valley City, Kuala Lumpur

The duties and responsibilities of the Therapeutic Radiologic Technologist include but are not limited to the following:

- Receives prescriptions and instructions for procedures. Carries out assigned tasks independently, functioning at a more advanced level. Interprets the Radiation Oncologists' radiation prescription as related to the radiation therapy procedure.
- Receives assignments of varied complex difficulty that require application of standard procedure or that have special procedures identified and explained. Employee readily understands and carries out these assignments/requests with no interpretation required of the appropriate procedure.
- Properly identifies patient per VAHCS policy and radiation therapy procedure prior to performing appropriate radiation therapy procedure. Secures patients' confidence and cooperation by explaining procedures. Technologist positions patients for desired results, and cushions and/or shields patients as appropriate. Assists other technologists with patient care and patient care related tasks.
-Maintains appropriate markings on patient's skin or thermoplastic mask to facilitate exact position of treatment. If sub dermal marking(tattoo) is necessary, technologist explains procedure to patient prior to carrying out said procedure.
- Limits the radiation treatment field to specific sites utilizing multi-leaf collimators (MLCs) and/or custom 1ead block shielding. Treats patient utilizing equipment, collimators, and wedges to obtain the specific radiation beam as prescribed by the Radiation Oncologist.
- Operates ionizing radiation therapy equipment to simulate and/or treat patients independently. Determines and sets technical factors in accordance with standardized procedures and techniques. Makes initial determination that treatment is in compliance with prescription.
- Performs related clerical duties such as identifying standard data pertinent to the procedure, records data in electronic patient treatment records and work requests. Follows standard operating procedures to perform procedures. Occasionally deviates from standard procedures to adapt for deformities of body, injuries, and other variable considerations such as age and weight of patient.
Simulates patient set-ups of varied complexity utilizing CT simulator. Sends CT data promptly to dosimetry planning system. Properly utilizes accessory equipment as needed. Treats patient using electron and/or photon beams.
- Observes the radiation therapy course of the patient, including the progression of the disease and patient side effects and/or tissue complications or any other specific medical complaints as conveyed by the patient and reports these to the Radiation Therapy nurse and/or Radiation Oncologist.
- Records patient radiation treatments and pertinent treatment related data in electronic patient treatment records.
- Sets up radiation therapy treatment or simulation room prior to patient procedure. Assures that related patient supplies are present and well-stocked in room.
- Schedules patients in ARIA for simulation and radiation therapy appointments. Maintains simulation and treatment logs of patients and procedures used.
- Manufactures immobilizing and shielding devices as needed for patients to receive maximum benefits from radiation treatments and minimal radiation exposure to normal tissues.
- Performs routine port filming of patient treatment areas per department policy, utilizing virtual filming methods and equipment.
- Follows and trains other staff on all manufacturer instructions and local established Standard Operating Procedures (SOP) for medical supply/equipment decontamination, reprocessing, packaging, and sterilization functions.
- Serves as a leader in the Radiation Oncology clinic. Upholds professional standards, models professional behavior, demonstrates exemplary technical skills with a high level of attention to detail and thorough knowledge of service policies and procedures.
- Complies with all safety/fire prevention rules/regulations; using protective equipment when require and provided. Promptly reports all accidents and notifies supervisor of unsafe/unhealthful, conditions in the workplace. Attends scheduled training sessions and participates in facility or service level safety promotions

Work Schedule: Full-time. Mon-Fri 0730-1600
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 52674O, 52675A, 52676A, 52677A
Financial Disclosure Report: Not required

Starting at $54,538 Per Year (GS 6-9)

Duties Include:

• Provides resources and referrals to Veterans and caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings.
• Locates, organizes, develops and reports on all data for performance measures and reports this data to the care team, and to the Caregiver Support Coordinators in completing required administrative tasks such as quarterly reports which are presented to Leadership or the VISN offices.
• Assists in the planning, review, and reporting of data/statistical results of program/project studies.
• Performs basic analysis of data and generates a variety of reports.
• Screens all calls and visitors for the CSP, answering most questions on established policy or routine matters.
• Produces a wide range of documents using a variety of office automation technologies.
• Creates and mails approval letters and supplemental materials for the PCAFC.
• Tracks and reports monthly and annual CSP funding for assigned program fund control points..
• Prepares yearly funding requests.
• Performs other duties as assigned.

Work Schedule: 7:30am-4:00pm or 8:00am-4:30pm, Monday-Friday
Position Description Title/PD#: Program Support Asst (OA)/PD504650
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.
Bargaining Unit: Yes
Telework: 1 day/week upon successful performance
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $42,022 Per Year (GS 6)

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Major Duties listed but not limited to:

• Serves as a point of contact for patients utilizing MoPOC services within the service region and must manage multiple complex clinical schedules across CBOC-based, home-based, telephone-based, and telehealth-based settings
• Frequently serve as the point of contact for healthcare providers across the medical center and CBOCs seeking information pertaining to program policies and for care coordination for specific patients
• Provides support, guidance, and assistance to one or more clinicians covering one healthcare system and multiple CBOCs in a given region
• Assists with route planning, data collection, prosthetic device and component procurement, management of complex patient interactions for the coordination of care, creation and maintenance of an inventory management system, oversight of vehicle maintenance schedules and coordination of maintenance services and tracking of clinician training schedules
• Responsible for managing complex scheduling of mobile clinical staff, coordinating care between dynamically shifting CBOC-based, home-based, telephone-based, and telehealth-based clinics for one or more traveling clinicians, using appropriate geo-mapping software to maximize efficiencies in route-planning
• Assists with implementation of VA Video Connect technology for clinicians and patients to facilitate telehealth appointments
• Regularly review clinical mapping to ensure that provider workload is accurately captured, and he/she must use administrative tools to ensure that encounters are captured and correctly coded
• Produce recurring and/or canned reports on clinician workload and cost accounting
• Monitor clinical productivity by tracking numbers, types, length, and complexity of patient encounters, and will compile reports based on those activities

Work Schedule: Initially Monday- Friday 7:30-4:00, transitioning to Monday- Thursday, 7:00am - 5:30pm (work hours may be further discussed during interview)
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD23488A and PD23487A
Bargaining Unit: Yes
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.
Work Environment: Work is typically performed in an adequately lighted and climate-controlled office. Travel is not required.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $42,022 Per Year (GS 6-7)

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $44,543 Per Year (GS 6)

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $44,543 Per Year (GS 6)

The Program Support Assistant will coordinate the solicitation and ongoing screening of Veterans in the Homeless Program. The incumbent will act as a liaison between the Homeless Program and other programs within Mental Health and the facility. The incumbent must possess the administrative and
interpersonal skills to communicate with clinicians about Veterans.

1. Greets and assists Veterans and other visitors to the Homeless program promptly and professionally in a positive and welcoming manner.
2. Receives and screens numerous telephone calls from Veterans or family members, community service providers, the public, and contractors.
3. Uses independent judgment in determining which visits or calls may be referred to the KCVA Homeless Program staff, those he/she can handle and those to be referred to a different program (such as Health Care for Homeless Veterans, or HCHV) for appropriate action.
4.Regular review of the case managers' panels of Veterans.
5. Regular contact with programs and program managers regarding referral of Veterans.
6. Responsible for coordinating, reviewing, and dispositioning all data/information pertaining to case managers' panels of Veterans.
7. Responsible for gathering information from the Veteran, clinician, and chart so that a complete data file exists on all Veterans in the Homeless program.
8. Obtains, sorts, reviews and distributes incoming mail, correspondence, inquiries, publications, regulations and directives to the appropriate staff with appropriate notation as to who is to prepare response.
9. Determines those that affect VA Homeless Program staff and disseminates appropriately to staff.
10. Other duties as assigned.

Work Schedule: Monday - Friday 7:30 AM - 4:00 PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD008100-O
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $38,240 Per Year (GS 5)

Major duties include but are not limited to:

• Performing front desk duties, including checking in Veterans for same-day services and appointments within the Homeless Programs.
• Acting as timekeeper within Social Work Services.
• Providing clerical support, including answering the phone and transferring calls appropriately, referring visitors appropriately, and providing information about the office and standard operating procedures.
• Performing data entry, collection and analysis
• Processing incoming and outgoing materials such as, correspondence, faxes, reports, memorandums, and other forms of communication.
• Composing, editing and typing basic correspondence.
• Preparing various personnel actions and recruitment forms to be submitted to Human Resources including official documents for incentive awards, SAA awards, Standards Board packages, etc.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Position Description Title/PD#: Program Support Assistant (OA)/PD903010
Physical Requirements: The work area is usually an adequately lighted, heated and ventilated office of medical facility setting. The work environment involves everyday risks or discomforts that require normal safety precautions. The sedentary and may require some walking, standing, bending, carrying and/or lifting of light items like papers or books. The work requires light to moderate levels/times performing keyboarding to prepare correspondence.

Starting at $42,022 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Duties:

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Full Time, Varying/Rotating Shifts, Weekday Shifts, Evening Shifts, Holiday and Weekend work schedules.
Position Title/Functional Statement #:Advanced Medical Support Assistant/50534A, 50039A
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.

Duties;

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Full Time, Varying/Rotating Shifts, Weekday Shifts, Evening Shifts, Holiday and Weekend work schedules.
Position Title/Functional Statement #:Advanced Medical Support Assistant/50534A, 50039A
Financial Disclosure Report: Not required

Starting at $54,940 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 30, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.



Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring the Electronic Wait List
• Preparing for clinic visits
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills

Work Schedule: Permanent; Full Time and Part Time available. Tours will vary and be discussed during the interview process.
Telework: : Not eligible for HAS services; Eligible for CC services, as determined by the agency policy.
Virtual: This is not a virtual position.
Functional Statement #: #53748A, 53749A, 52574A, 53750A;May vary depending on the position selected for.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $39,228 Per Year (GS 3-5)

This is an "Open Continuous Announcement" that will be used for filling Medical Support Assistant positions for any of the services located within the VA Salt Lake City Health Care System until September 30, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

Per AFGE Master Agreement: First area of consideration will go to qualified current permanent employees of VA Salt Lake City Health Care System.



Major duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Answering phone calls, calling patients and/or checking in/out patients.
• Monitoring return to clinic orders and/or consults.
• Preparing for clinic visits.
• Ensuring encounter forms are completed
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Processing of all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
• Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills

Work Schedule: Permanent; Full Time and Part Time available. Tours will vary and be discussed during the interview process.
Telework: Not eligible for HAS services; Eligible for CC services, as determined by the agency policy.
Virtual: This is not a virtual position.
Functional Statement #: #53748A, 53749A, 52574A, 53750A;May vary depending on the position selected for.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $39,228 Per Year (GS 3-5)

The Technology-based Eye Care Services (TECS) Ophthalmology technician works up the patient by checking their history, vision, glasses, eye pressure, and takes photos and/or digital scans of the back of the patients' eyes. The photography is the same as the VA diabetic teleretinal photography. Photos and clinical information is transferred to a remote reading physician who generates a report and result letter for the patient. Those requiring additional tests are referred in for a face-to-face exam. The reader authorizes an eyeglass prescription for those patients who need it and the technician can measure and order the eyeglasses for the patient at the VA Clinics.

Major duties include but are not limited to:

• Checks and performs calibration of technical ophthalmology screening instruments.
• Obtains patient physical history, to include chief complaint; reason for visit; pertinent signs/symptoms; past history both ocular and general; family history both ocular and general; social history; and review of medications and allergies, including current ocular prescription and non-prescription medications.
• Tests visual acuity at distance and near, with and without correction or with and without a pinhole.
• Measures eyeglass prescription using manual or automated lensometer, recording sphere, cylinder, axis, and prism in both plus and minus cylinder. Basic eyeglass repairs and troubleshooting.
• Performs pupil evaluation recording pupil size, shape, symmetry, reaction to light and accommodation, and any abnormalities, including relative afferent pupillary defect.
• Performs basic refractometry utilizing an auto refraction or habitual glass prescription in the phoropter.
• OCT
• Ocular photography
• IOP

Locations: Honor Annex, Kansas City, MO with occasional duty at the main campus at 4801 Linwood Blvd, Kansas City, MO
Work Schedule: Monday - Friday; 8 hour shift starting at 7:00am, 7:30am or 8:00am
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $38,240 Per Year (GS 5-8)

The Technology-based Eye Care Services (TECS) Ophthalmology technician works up the patient by checking their history, vision, glasses, eye pressure, and takes photos and/or digital scans of the back of the patients' eyes. The photography is the same as the VA diabetic teleretinal photography. Photos and clinical information is transferred to a remote reading physician who generates a report and result letter for the patient. Those requiring additional tests are referred in for a face-to-face exam. The reader authorizes an eyeglass prescription for those patients who need it and the technician can measure and order the eyeglasses for the patient at the VA Clinics.

Major duties include but are not limited to:

• Checks and performs calibration of technical ophthalmology screening instruments.
• Obtains patient physical history, to include chief complaint; reason for visit; pertinent signs/symptoms; past history both ocular and general; family history both ocular and general; social history; and review of medications and allergies, including current ocular prescription and non-prescription medications.
• Tests visual acuity at distance and near, with and without correction or with and without a pinhole.
• Measures eyeglass prescription using manual or automated lensometer, recording sphere, cylinder, axis, and prism in both plus and minus cylinder. Basic eyeglass repairs and troubleshooting.
• Performs pupil evaluation recording pupil size, shape, symmetry, reaction to light and accommodation, and any abnormalities, including relative afferent pupillary defect.
• Performs basic refractometry utilizing an auto refraction or habitual glass prescription in the phoropter.
• OCT
• Ocular photography
• IOP

Locations: Honor Annex, Kansas City, MO with occasional duty at the main campus at 4801 Linwood Blvd, Kansas City, MO
Work Schedule: Monday - Friday; 8 hour shift starting at 7:00am, 7:30am or 8:00am
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $38,240 Per Year (GS 5-8)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Ensures that existing patient hospital medical records are obtained for review prior to Home Based Primary Care (HBPC) admission
• Reminds staff of upcoming meeting, training courses, etc. designated as mandatory by the Program Director, Assistant Program Director and/or Medical Director
• Informs staff of changes in office procedures and policies at the team meetings
• Reviews all correspondence by the HBPC team members for any conflict with established policies/procedures and attempting to resolve the issues prior to presenting to the Program Director, Assistant Program Director and/or Medical Director for signature and/or comments
• Receives and screens all incoming mail, responding to non-technical correspondence and appropriately routing all other correspondence
• Exercises full control of the staff's travel to be able to independently schedule conferences, arrange travel and accommodations for those attending, and preparing minutes of the proceedings
• Obligates all monies for the HBPC program
• Ensures all basic office supplies and equipment are ordered through appropriate fund control points outside of HBPC

Work Schedule: Monday-Friday, 8:30 a.m. - 4:30 p.m. (work hours may be further discussed during the interview)
Position Description Title/PD#: Program Support Assistant/PD50557A
Critical Skills Incentive (CSI): Not approved
Telework: Regular telework, 1-2 days per pay period. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.
Financial Disclosure Report: Not required
Bargaining Unit Position: Yes, AFGE

Starting at $46,696 Per Year (GS 7)

TIME LIMITED POSITION: This time-limited position will provide the peer support apprentice the time to learn and develop the necessary skills to perform as a peer specialist and to earn a peer specialist certification. After successful completion of a State or VA-approved contract vendor's peer specialist certification training process, and the necessary year of specialized experience, and time-in-grade requirements, the position would be eligible for a permanent, peer specialist position.

The Peer Support Apprentice functions as an interdisciplinary team member, assisting physicians and other professional/non-professional personnel in a rehabilitation treatment program. Peer support apprentices perform a variety of therapeutic and supportive tasks that include assisting Veterans in articulating their goals for recovery and personal wellness, learning and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on the apprentice's own recovery experience, and supporting them in advocating for themselves to obtain effective services. The position functions as a role model, exhibiting competency in personal recovery and use of coping skills and serves as an advocate, provides information and peer support services for Veterans in outpatient, inpatient and/or community settings. This individual must develop the ability to assist others in treatment, based on the principles of recovery, wellness, and resiliency, by promoting self-determination, personal responsibility, and the empowerment inherent in self-directed recovery. By inspiring the hope that recovery and resiliency are achievable goals, the position can assist and empower Veterans, who are diagnosed with mental illnesses and/or co-occurring disorders, as well as other chronic illnesses or injuries, to achieve their personal recovery goals. The position performs a wide range of tasks to assist Veterans in regaining independence within the community and mastery over their own recovery and wellness process. As an entry level position, most duties are performed under close supervision by either a licensed independent provider (LIP) or a non-licensed provider who works under a LIP. The purpose of the supervision is to facilitate learning and the development of skills. The knowledge required for this position will be attained through ongoing instruction provided by the supervisor or designee (e.g., the Local Recovery Coordinator). In addition, the position must complete a State or VA-approved contract vendor's certification training process, to be eligible to be hired as a peer specialist.
Duties include, but not limited to the following:

• Participates in the service, training, consultation, and other professional activities of VA health care services and functions as a fully vested member of the multidisciplinary team.
• Uses personal recovery experiences to model coping techniques and recovery tools to coach Veterans on relevant skills needed for self-management of their health condition(s) and pursuit of their personal wellness.
• Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner.
• Uses ongoing individual and group meetings to teach Veterans how to identify and combat negative self-talk and overcome fears by providing a forum that allows Veteran to share their experiences.
• As necessary, handles crisis interventions for Veterans and addresses other emergent situations through immediate consultation with the supervisor or most available clinical provider.
• Maintains a working knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant materials.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday 7:30-4:00 or 8:00-4:30
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Peer Support Apprentice/PD00064A, PD00065A, PD00066A, PD00067A, and PD00068A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes

Starting at $37,696 Per Year (GS 5)