Total 9 Talent Acquisition Manager job vacancies in Customer Service category in Seksyen 13 Petaling Jaya

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

Management

• Use an inspirational leadership style to deliver consistent customer service.
• Performance manage the outputs of the team in line with performance management frameworks and standards, ensuring robust documentation is maintained
• Adhere to the framework of excellence and a work ethic focused on driving the right outcome first time
• Manage key stakeholders in the business through effective planning, organisation and communication.
• Build relationships and work collaboratively with the UK team and integrate the Malaysia teams with the UK ways of working
• Be an active and effective contributor to the management team, contributing to the overall strategy of the Contact Centre Operation.
• Provide guidance and coaching to Team Managers in relation to their People Management skills
• Drive best practice in People Management tasks such as performance management and regular 1:1s
• Identify and promote best practice whilst developing both the Customer service and Supporting teams.
• Design and manage deployment of Contact Centre improvements which promote innovation and excellence
• Develop, manage and ensure operational teams achieve key service metrics and maximise sales opportunities.
• Ensure all stakeholders receive clear information contact centre re planning, forecasting of promotions and sales campaigns in the contact centre
• Be accountable for the co-ordination and production of associated reporting relating to Contact Centre operations.
• Establish, promote and develop effective relationships within the business to drive a multichannel strategy.
• Monitor and manage the attendance and conduct of the teams, ensuring that all relevant return to work interviews and behavioral/conduct issued are documented/completed and taking the appropriate and timely action

Date Posted:

2023-11-27

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號

The Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned area are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
• Coach and develop a team of diverse employees to become a professional and high performing team.
• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline
• At least 10 years’ relevant working experience in the lift industry with 5 years’ leadership experience
• A Registered Lift/Escalator Engineer preferred
• Strong leadership skill with ability to develop and lead a diverse team
• Passionate in driving continuous improvement and taking up new challenges
• Strong customer-centric mindset and business acumen
• Able to cope with pressure with excellent influencing skill
• Proven technical knowledge and skill with strong problem-solving skill
• Proficient in both written and spoken English, Cantonese, and Mandarin

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

03/21/2024

Address:

VIRTUAL(R)13 - HomeRes - IL

Job Family Group:

Data Analytics & Reporting

Please note the target base salary for this specific position in Chicago, IL is $110-$140+ Depending on experience.

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency. The analytics lead requires in-depth data & analytical understanding, coupled with an understanding of the business context of the channel, and proven people management, change and strong leadership.

Technology & data understanding will be critical to the success of the analytics lead. Acquiring, integrating, leveraging and democratizing new/existing sources of data that underpin our customers, employees and channel effectiveness will allow the role to contribute significantly to the strategic evolution of the channel. Previous hands-on experience in data acquisition, transformation, aggregation via tools such as SQL, SAS, SPSS, Python, R, etc. will enable the leader to be successful coaching and developing analytical talent. Deep understanding of BMO's data, systems and technology partners, as well as leading edge contact center data and systems vendors is also a key asset.

Putting data, analytics and insights in to the hands of business leaders so that insights & decisions can be made through self-serve visual analytics reports & tools will be a key focus, while at the same time providing analytics consulting and expertise to help the business uncover and act on insights will help advance our collective analytical capabilities. Extensive experience in self-serve BI tools like PowerBI, Spotfire, SSRS, and others is a key asset as a result.

Understanding the external contact center environment, including industry best practices, trends and benchmarking within Financial services, as well as more broadly across similar industries will allow the analytics lead to assist in bridging internal and external performance perspectives.

Planning & organization will be a key success factor for this role. Long term planning for data acquisition, analytics & reporting, team talent and performance management, fostering strong team culture and engagement as well as cross-team partnership are required to drive success.

Finally, the analytics lead will foster a culture aligned to BMO's purpose, values and strategy, including promoting integrity, empathy, diversity and responsibility.

Qualifications:

Foundational level of proficiency:

• Technical design optimization.
• Decision Making.
• Systems Thinking.

Advanced level of proficiency:

• Data visualization.
• Data storytelling.
• Data mining.
• Creative thinking.
• Problem solving.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Able to manage ambiguity.
• Data driven decision making.
• Insights design.
• Insights development and reporting.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Compensation and Benefits:

$90,000.00 - $167,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

03/21/2024

Address:

VIRTUAL(R)13 - HomeRes - IL

Job Family Group:

Data Analytics & Reporting

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Understands and articulates the business case of business questions and the estimated value being delivered. Designs dashboards and analyses to be performed, and appropriate visualization and analytics tools to use. Identifies trends and patterns to address identified business questions and provide insights through reporting and data visualization techniques. Works with other data and analytics professionals to optimize, refine, automate and scale analysis into repeatable analytics solutions and decision support tools.

• Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques.
• Provides value through insights, reporting and data visualization techniques. Selects, configures and implements analytics solutions for consistency and repeatability.
• Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
• Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
• Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
• Develops data visualizations of "large" amounts of data that facilitate the intuitive presentation of data to decision makers.
• Documents data flow, systems and processes to improve the design, implementation and management of business/group processes.
• Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Foundational level of proficiency:

• Technical design optimization.
• Decision Making.
• Systems Thinking.

Intermediate level of proficiency:

• Data visualization.
• Data storytelling.
• Data mining.
• Illustration.
• Creative thinking.
• Problem Solving.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

Advanced level of proficiency:

• Insights design.
• Insights development and reporting.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Compensation and Benefits:

$65,300.00 - $121,100.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

As a Registered Manager in Domiciliary Care, you will be instrumental in overseeing the daily operations of our domiciliary care agency. Your key responsibilities will include:

- Ensuring compliance with all relevant regulations and policies, especially those set forth by the Care Quality Commission (CQC).
- Developing and implementing personalized care plans for our clients to meet their unique needs.
- Managing and leading a team of care workers and support staff, fostering a collaborative and client-centric environment.
- Conducting regular assessments of clients' needs and adapting care plans accordingly.
- Efficiently coordinating client visits and staff schedules to optimize care delivery.
- Providing guidance and support to care workers to ensure the delivery of compassionate and high-quality care.
- Monitoring the quality of care provided and proactively implementing improvements as necessary.
- Maintaining accurate records and documentation in accordance with regulatory standards.
- Collaborating closely with healthcare professionals, families, and other stakeholders to ensure seamless and holistic care.

**Requirements:**

To excel in this role, you should have the following qualifications:

- Registered Manager status with relevant experience in domiciliary care or social work.
- Exceptional leadership skills with a proven ability to effectively manage and inspire a care team.
- Outstanding communication and interpersonal skills to build strong relationships with clients, their families, and your team.
- Knowledge of budgeting and financial acumen to efficiently manage resources.
- Familiarity with medication administration protocols and procedures.
- A valid driving license (preferred but not mandatory), with the ability to travel to the workplace without hassle.
- NQV Level 5 in Health and Social Care or equivalent.
- Substantial and relevant experience in the field of domiciliary care, providing evidence of expertise in managing care services effectively.
- A strong commitment to regulatory compliance, especially CQC standards.

**Language Requirement:** English proficiency is not required for this position.

**Schedule:**

- Candidates must be available for various shift types, including 10-hour, 12-hour, and 8-hour shifts, as well as day shifts, weekends, and holidays.
- Flexitime and overtime may be required to meet the agency's operational needs.

**Supplemental Pay Types:**

Candidates may be eligible for various supplemental pay types, including bonus schemes, commission pay, loyalty bonuses, performance bonuses, signing bonuses, and yearly bonuses, based on performance and achievement of key performance indicators.

**Work Location:** This role requires in-person work at our East Tilbury location.

Candidates who meet these qualifications and are passionate about delivering high-quality domiciliary care services are encouraged to apply. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within our organization.

As a Registered Manager in Domiciliary Care, you will be instrumental in overseeing the daily operations of our domiciliary care agency. Your key responsibilities will include:

- Ensuring compliance with all relevant regulations and policies, especially those set forth by the Care Quality Commission (CQC).
- Developing and implementing personalized care plans for our clients to meet their unique needs.
- Managing and leading a team of care workers and support staff, fostering a collaborative and client-centric environment.
- Conducting regular assessments of clients' needs and adapting care plans accordingly.
- Efficiently coordinating client visits and staff schedules to optimize care delivery.
- Providing guidance and support to care workers to ensure the delivery of compassionate and high-quality care.
- Monitoring the quality of care provided and proactively implementing improvements as necessary.
- Maintaining accurate records and documentation in accordance with regulatory standards.
- Collaborating closely with healthcare professionals, families, and other stakeholders to ensure seamless and holistic care.

**Requirements:**

To excel in this role, you should have the following qualifications:

- Registered Manager status with relevant experience in domiciliary care or social work.
- Exceptional leadership skills with a proven ability to effectively manage and inspire a care team.
- Outstanding communication and interpersonal skills to build strong relationships with clients, their families, and your team.
- Knowledge of budgeting and financial acumen to efficiently manage resources.
- Familiarity with medication administration protocols and procedures.
- A valid driving license (preferred but not mandatory), with the ability to travel to the workplace without hassle.
- NQV Level 5 in Health and Social Care or equivalent.
- Substantial and relevant experience in the field of domiciliary care, providing evidence of expertise in managing care services effectively.
- A strong commitment to regulatory compliance, especially CQC standards.

**Language Requirement:** English proficiency is not required for this position.

**Schedule:**

- Candidates must be available for various shift types, including 10-hour, 12-hour, and 8-hour shifts, as well as day shifts, weekends, and holidays.
- Flexitime and overtime may be required to meet the agency's operational needs.

**Supplemental Pay Types:**

Candidates may be eligible for various supplemental pay types, including bonus schemes, commission pay, loyalty bonuses, performance bonuses, signing bonuses, and yearly bonuses, based on performance and achievement of key performance indicators.

**Work Location:** This role requires in-person work at our East Tilbury location.

Candidates who meet these qualifications and are passionate about delivering high-quality domiciliary care services are encouraged to apply. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within our organization.