Total 33 Support Analyst job vacancies in MY-Kuala Lumpur-Menara AIA

Job Requirements

• Bachelor’s Degree/ Adv Diploma/ Dploma in business or in the related field 
• With minimum of 2 to 3 years of experience in business analysis or a related field would be an advantaged
• Exceptional analytical and conceptual thinking skills.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations would be an advantaged
• Competency in Microsoft applications including Word, Excel, and Outlook
• Open for Malaysian Only

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

Role Description

We are seeking a dynamic and experienced Manager of Business Support cum Admin to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with cross-functional teams to identify problems, develop solutions, and enhance processes to streamline our supply chain operations.

Key Responsibilities

• Lead and manage a team responsible for inventory and warehouse management, ensuring accuracy and efficiency in stock handling.
• Identify opportunities for process improvement and implement solutions to optimize inventory control and stock management.
• Collaborate with cross-departmental teams to address challenges and drive continuous improvement initiatives.
• Manage and optimize consignment stock allocation, ensuring appropriate levels of inventory to meet operational needs.
• Coordinate purchasing activities, including vendor management, negotiations, and procurement processes.
• Oversee E-Perolehan (EP) coordination, ensuring compliance with procurement guidelines and policies.
• Maintain accurate records of inventory transactions, stock levels, and procurement activities.
• Prepare and present regular reports on inventory status, performance metrics, and supply chain operations.
• Lead problem-solving efforts related to inventory discrepancies, stockouts, and supply chain disruptions.
• Conduct performance reviews, provide feedback, and support team members' development and growth.
• Manage office and facilities operations, including maintenance, security, and logistics support.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 2 years of team management experience.
• Understanding of distribution and logistics principles.
• Interest in innovative technologies, with a focus on automation software.
• Proven experience in inventory management, stock control, and logistics operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Prior experience in project management and process improvement initiatives is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

工作要求

• 商業或相關領域的學士學位/高級文憑/文憑
• 具有至少 2 至 3 年商業分析或相關領域經驗者優先
• 優秀的分析和概念思考能力。
• 出色的文檔編寫能力。
• 有建立詳細報告和進行簡報的經驗者優先
• 具備 Microsoft 應用程式（包括 Word、Excel 和 Outlook）的能力
• 只限馬來西亞人開放

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 開放文化
• 個人發展機會

Requirement:

• Primary Language: Mandarin ( As require to liaise with Mandarin speaking clients and also Mandarin speaking colleagues from China Mainland)
• To work as a logistics assistant, a minimum of a Diploma holder combined with at least 1 year of administrative support experience in Operation Department.
• If do have working knowledge of software packages, especially in Microsoft Office applications (Word, Excel, and PowerPoint), SAP System and SQL accounting system will be added advantange

Job Descriptions:

• Administrative support to Operation Department for the logistics, shipping, or transportation work.
• Coordinate the daily operations of a warehouse facility. duties may include handling incoming shipments, documenting inventory, and resolving customer service issues.
• Job tasks such as shipping documentation and updates and any other logistics related clerical and administrative duties.
• Support with developing and preparing complex databases, reports, and/or presentation material
• Will handle partly of HR (Attendance, Leaves, Claims)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化

角色描述

我們正在尋找一位充滿活力且經驗豐富的業務支援經理兼行政人員加入我們的團隊。在此職位上，您將負責領導我們的業務支援和物流運營，並專注於庫存和庫存管理。您將與跨職能團隊合作，發現問題、制定解決方案並增強流程，以簡化我們的供應鏈營運。

主要責任

• 領導和管理一支負責庫存和倉庫管理的團隊，確保庫存處理的準確性和效率。
• 確定流程改善的機會並實施解決方案以優化庫存控制和庫存管理。
• 與跨部門團隊合作應對挑戰並推動持續改善計劃。
• 管理和優化寄售庫存分配，確保適當的庫存水準以滿足營運需求。
• 協調採購活動，包括供應商管理、談判和採購流程。
• 監督 E-Perolehan (EP) 協調，確保遵守採購準則和政策。
• 維護庫存交易、庫存水準和採購活動的準確記錄。
• 準備並提交有關庫存狀態、績效指標和供應鏈運營的定期報告。
• 領導者解決與庫存差異、缺貨和供應鏈中斷相關的問題。
• 進行績效評估、提供回饋並支持團隊成員的發展與成長。
• 管理辦公室和設施運營，包括維護、安全和後勤支援。

資格

• 工商管理、供應鏈管理或相關領域學士學位。
• 至少 2 年團隊管理經驗。
• 了解配送和物流原則。
• 對創新技術感興趣，並專注於自動化軟體。
• 在庫存管理、庫存控制和物流運營方面擁有豐富的經驗。
• 強大的領導能力，能夠激勵和發展團隊。
• 出色的分析和解決問題的能力。
• 能夠在快節奏的環境中協作工作並適應不斷變化的優先事項。
• 具專案管理和流程改善計劃的經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Looking for Career Advancement? We might have the solution to that! 

An award winning International BPO Company is hiring! Apply Now so you won’t miss out this great job opportunity!

Job Description:

• Handle customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products via chat support
• Exceeding customer expectation in terms of customer service & accurate information
• Knowing our products inside and out so that you can answer questions
• Working in a team to achieve the required KPI elements and SLA

Job Requirements:

• Minimum Diploma and above
• Minimum 1 year of experience in a call centre environment
• Strong command of English (verbal & written) skills
• Applicant must be willing to work on rotational shifts
• Able to start immediately

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

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一家屢獲殊榮的國際 BPO 公司正在招募！立即申請，您將不會錯過這個絕佳的工作機會！

職位描述：

• 透過聊天支援處理客戶的一般查詢、投訴、評論、回饋和其他與公司產品相關的問題
• 在客戶服務和準確資訊方面超越客戶期望
• 從裡到外了解我們的產品，以便您回答問題
• 團隊合作以實現所需的 KPI 要素和 SLA

工作要求：

• 最低文憑及以上
• 至少 1 年呼叫中心環境經驗
• 較強的英語（口頭和書面）技能
• 申請人必須願意輪班工作
• 能夠立即啟動

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

• Position: Administration Support Officer.
• Salary: RM 1800-3000.
• Job location:
  *Kuala Lumpur: Jalan Raja Laut, Mid Valley City;
  *Bandar Bukit Jalil, WPKL;
  *Petaling Jaya: Kelana Jaya,Sunway Damansara,Jalan Templer.

Introduction
Chrisjac Recruitment is looking for capable candidates to fill several administrative support roles/vacancies that have recently arisen from our long standing corporate clients (company) in Kuala Lumpur and Petaling Jaya areas.
About the job/Role
The vacancies are full-time permanent positions. 
The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall  business operation activities. The role is challening as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.
Requirements/Candidate profile
The successful candidates should fulfil the following criteria/requirements:
*Malaysians who are energetic and enthusiastic person age between 23 to 35.
*Possess minimum SPM or Diploma qualification.
*Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.
*Intermediate computer skills,including MS Office and Internets applications.

HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Note on application
Applications will only be considered and processed if we are provided with a full CV detailing your full employment history. Please ensure dates of employment, contact telephone numbers (and e-mail address) and residential address are included in your CV.     

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：行政支援官員。
• 薪資：RM1800-3000。
• 工作地點：
  *吉隆坡：Jalan Raja Laut，谷中城；
  *武吉加里爾城，WPKL；
  *八打靈再也：Kelana Jaya、Sunway Damansara、Jalan Templer。

介紹
Chrisjac Recruitment 正在尋找有能力的候選人來填補我們在吉隆坡和八打靈再也地區的長期企業客戶（公司）最近出現的多個行政支援職位/空缺。
關於工作/角色
空缺職位為全職永久職位。
該職位主要是辦公室職位，任職者（在職人員）將負責為整體業務營運活動提供行政支援。這個角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。
要求/候選人簡介
成功的候選人應滿足以下標準/要求：
*馬來西亞人是充滿活力和熱情的人，年齡在23至35歲之間。
*至少擁有SPM或文憑資格。
*較強的口頭和書面溝通能力，尤其能夠用流利的英語進行溝通；加上精通國語和普通話。
*中級電腦技能，包括MS Office和互聯網應用程式。

如何申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE進行申請，點選「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

申請注意事項
只有當我們提供了詳細說明您完整工作經驗的完整履歷時，申請才會被考慮和處理。請確保您的履歷包含就業日期、聯絡電話號碼（和電子郵件地址）和居住地址。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

4e Exchange, a leading financial derivatives trading platform, is seeking a Senior Data Analyst to join our team. As a global leader in the financial services industry, 4e Exchange offers a wide range of financial trading services and products, with a team of experienced professionals supported by advanced technology. The Senior Data Analyst will be responsible for analyzing and interpreting complex data to inform company decisions, as well as identifying trends and opportunities for growth. The ideal candidate will have a strong background in data analytics and financial services, with the ability to communicate insights to various stakeholders.

Responsibilities

• Collect, analyze, and interpret large sets of financial and user data
• Generate reports and presentations to communicate insights and recommendations to management
• Identify trends, patterns, and opportunities for growth within the company's data
• Collaborate with cross-functional teams to support and guide effective decision making
• Develop and maintain data models and databases
• Maintain and update data visualizations and dashboards
• Continuously identify areas for improvement and efficiency in data analysis processes

• Bachelor's or Master's degree in Data Science, Mathematics, Statistics, Finance, or related field
• 2+ years of experience in data analysis, preferably in financial services or trading
• Proficiency in coding languages such as SQL/Excel, Python, R etc.
• Strong analytical and problem-solving skills, with a focus on attention to detail
• Excellent communication and collaboration skills
• Familiar with A/B test design and analysis
• Ability to manage multiple tasks and projects at once while meeting deadlines.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

Role and Responsibilities

• Build solid relationships and give financial support across all departments and to vendors.
• Responsible for analysing past results, performing variance analysis, identifying trends, and making recommendations for improvements
• Work closely with the accounting team to ensure accurate financial reporting and support monthly and quarterly business metrics reporting.
• The position involves assisting with forecasting, budgeting, and projection.
• Contributing to accounting system maintenance and setup, providing initial support to the country’s team
• Aid in the development and creation of reporting templates for the country’s team.
• Assist in any ad-hoc projects and conduct ad-hoc analysis for senior management as needed.

• Ideally, a minimum of 2 years of accounting/finance experience, with financial analysis experience, is considered a plus. 
• A Bachelor's degree in finance, accounting, or a related field is required.
• Demonstrated interest in reporting and data analysis tools.
• Exceptional analytical skills with keen attention to detail.
• Intermediate to advanced proficiency in MS Excel, Google Sheets, and Google Slides.
• Outstanding oral and written communication abilities.
• Good business acumen
• Strong teamwork and collaborative skills are essential for success in this role.
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• Prior experience in coworking, real estate, or startup business would be an advantage 
• Fluent in English

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations