Total 14 Support Analyst job vacancies in MY-Kuala Lumpur-Menara AIA

Responsibilities:

1. To Update & verify membership details, eg: bank account, batch up missing field, prepare membership reports, movement etc.

2. To follow up the membership’s supporting documents and review the reinstatement.

3. Answer enquires from distributors, eg: Letter of Income, did not receive bonus, maximize the bonus earning etc.

4. Collaborate effectively with teams to understand data needs and requirements.

5. Prepare any of the reports requested by difference department.

6. Prepare sales report to staff teams or Group leaders by daily or weekly basis.

7. To prepare the tour points report and follow up with leaders’ group.

8. Any other duties as and when instructed by your superior that are reasonably within your capabilities and are aimed at achieving the company’s objectives and goals.

Qualifications:

• Candidate must possess at least diploma / tertiary education in any field.

• Prefer age in between 20-35 years old.

• Minimum 1 year of relevant working experience.

• Fresh graduate with the right aptitude will be considered.

• Target-driven and able to work effectively in a team environment.

• Able to communicate effectively in English, Malay and Mandarin.

• Excellent communication and people skills.

• Know how to use Microsoft Excel formula to generate reports.

• Computer proficiency in Microsoft Office applications, e.g. Microsoft Word, Microsoft Excel etc.

Perks & Benefits

• Commission and bonus
• Monthly Incentive
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

職責：

1.更新和驗證會員詳細信息，例如：銀行帳戶、批量缺失欄位、準備會員報告、動向等。

2、跟進會員證明文件並審核恢復會員資格。

3. 解答經銷商的詢問，例如：收入證明、沒有收到獎金、最大化獎金收入等。

4. 與團隊有效協作，了解數據需求和要求。

5. 準備各部門要求的任何報告。

6. 每天或每週向員工團隊或集團領導者準備銷售報告。

7. 準備旅遊點報告並與領導小組進行跟進。

8. 上級指示的任何其他職責，這些職責合理地在您的能力範圍內，旨在實現公司的宗旨和目標。

資格：

• 候選人必須至少擁有任何領域的文憑/高等教育。

• 年齡在20-35 歲之間為佳。

• 至少1 年相關工作經驗。

• 具備適當資格的應屆畢業生將被考慮。

• 以目標為導向，能夠在團隊環境中有效運作。

• 能夠以英語、馬來語和華語進行有效溝通。

• 優秀的溝通和人際溝通能力。

• 了解如何使用Microsoft Excel 公式產生報表。

• 熟練使用電腦Microsoft Office 應用程序，例如Microsoft Word、Microsoft Excel 等。

津貼和福利

• 佣金和獎金
• 每月獎勵
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

-Job Description- 

The department is organized into two product-based segments, the Chemical and the Metal division, with sales members individually responsible for customer accounts. Each sales staff focuses on key products and technical areas, to best serve customer spanning various industries.

- Support department sales personnel processing customer orders, managing documentation for billing and shipping, liaising between customers and supplier/service providers.

- Handle fulfilment of purchase orders, including verifying and processing orders, checking on delivery status of shipments and shipping documentation.

- Perform parts related duties including to check stock status and delivered cargo shipment.

- Check materials or parts price with supplier.

- Assist in internal registration of new customers and suppliers.

- Coordinate with internal admin/traffic/finance department for matters related to the service.

- Other duties such as being in charge of ISO, CSR, WSH for the department.

- Any other duties as and when assigned by the Assistant Sales Manager or DGM of the SCRD.

-Requirements- 

- Diploma/Degree in business management, business, or other related fields

- At least 1-2 years of working experience in sales admin, procurement or other related fields

- MS Office skills (PowerPoint, Word, Excel, Access)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities
• Dental insurance

-職位說明-

該部門分為兩個基於產品的部門，即化學部門和金屬部門，銷售成員單獨負責客戶帳戶。每個銷售人員都專注於關鍵產品和技術領域，以最好的方式服務各行業的客戶。

- 支援部門銷售人員處理客戶訂單、管理計費和運輸文件、在客戶和供應商/服務提供者之間進行聯絡。

- 處理採購訂單的履行，包括驗證和處理訂單、檢查貨物的交付狀態和運輸文件。

- 履行零件相關職責，包括檢查庫存狀態和已交付的貨物運輸。

- 與供應商核對材料或零件價格。

- 協助新客戶和供應商的內部註冊。

- 與內部行政/交通/財務部門協調與服務相關的事宜。

- 其他職責，例如負責部門的ISO、CSR、WSH。

- SCRD 的助理銷售經理或 DGM 指派的任何其他職責。

-要求-

- 商業管理、商業或其他相關領域的文憑/學位

- 至少1-2年銷售管理、採購或其他相關領域的工作經驗

- MS Office 技能（PowerPoint、Word、Excel、Access）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會
• 牙科保險

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients.  We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Senior Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

What you will do:  

As a Senior Analyst, you will lay the groundwork and contribute to day-to-day reporting needs for client marketing efforts. You will work on brand campaigns and pitches, assist in developing reporting frameworks for social and web analytics projects and manage quality and insightful reporting for clients whilst supervising your junior analysts.

Day-to-day, your role includes:

• Understand and relate to brand identity and its social presence
• Implement and automate reporting for regular business reports from social listening tools including brand mentions, sentiment, conversation drivers, influencers etc.
• Develop action plan on monitoring campaign specific or crisis specific messages per guidelines listed by brands
• Localization of social strategy, execution, and content tagging
• Create and edit reporting deliverables for PowerPoint and Excel formats that transform social data into a clear story.
• Visualize findings legibly using charts, tables, and infographics, and provide actionable insights based on concrete data.
• Working in a variety of reporting systems and databases for the creation of reports and dashboards
• Monitor recurring and diving into ad hoc or crisis reports, uncovering insights, and providing impactful reports to clients
• Communicate with clients regularly on scheduled deliverables and ad-hoc requests
• Collaborate with internal teams and external partners to drive success for client’s business goals
   
• Participating in brainstorms to identify nuances in data to optimize our clients’ business
• Expanding industry knowledge and relevant skillsets through scheduled internal training
• Lead your junior analysts including providing coaching, career planning and ensuring quality of deliverables at its optimum

Key Responsibilities:

• Ensure that all documents comply with company policies, legal requirements, and industry regulations.
• Identify any discrepancies or irregularities and take appropriate action to address them.
• Collaborate with internal teams, to resolve issues related to document verification and compliance.
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed.
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.
• Address user inquiries and concerns related to application difficulties, and functionality errors.
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
• Manage workload effectively to meet response time targets and service level agreements for email communications.
• To take on ad-hoc projects/assignments

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams.

What you will do:

• Provide strong leadership and guidance to the team
• Motivate, coach, inspire and develop everyone within the team
• Ensure that support cases are prioritised in line with agreed parameters
• Take ownership of customer escalations on a regular basis, striving for timely resolution and performing root cause analysis where required
• Manage the performance and development of everyone within the team. This incorporates 1:1 reviews, supporting personal development plans, ongoing coaching and conducting 6 monthly and annual performance development reviews
• Proactively manage and plan the resolution of all outstanding customer support cases within your area of remit. This includes driving resolution %, whilst also effectively managing aged support cases, with up to date plans to resolve all outstanding cases.
• Effectively plan and review resource availability of the team to ensure adequate resources are available to meet forecast demand. To reassess plans on an ongoing basis and make any necessary adjustments to shrinkage.
• Work with support manager to ensure through induction procedures for new starters.
• As part of the leadership tea, you will be responsible for driving improvements and creating enthusiasm regarding change.
• Foster an environment of continuous improvement and development, measuring success.
• You will need to drive the achievement of SLA’s and KPI’s, including measuring, monitoring, managing, and communicating. You will set SMART objectives to support any key areas of focus.
• To comply with the company’s information and security requirements and all the company’s business procedures, policies, and ISO/BS standards.
• You will serve in a dual capacity as both a Team Leader and an Application Support Consultant, with equal allocation of responsibilities (50:50).

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients.  We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

What you will do:  

As an Analyst, you will participate in laying the groundwork and contribute to day-to-day reporting needs for client marketing efforts.  You will be assigned to primarily social and web analytics projects and reporting for a client brand.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from analytics platforms
• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards
• Participating in brainstorms to identify nuances in data to optimize our clients’ business
• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research and performance reporting
• Expanding industry knowledge and relevant skillsets through scheduled internal training
• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients.  We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

What you will do:  

As an Analyst, you will participate in laying the groundwork and contribute to day-to-day reporting needs for client marketing efforts.  You will be assigned to primarily social and web analytics projects and reporting for a client brand.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from analytics platforms
• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards
• Participating in brainstorms to identify nuances in data to optimize our clients’ business
• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research and performance reporting
• Expanding industry knowledge and relevant skillsets through scheduled internal training
• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients.  We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

What you will do:  

As an Analyst, you will participate in laying the groundwork and contribute to day-to-day reporting needs for client marketing efforts.  You will be assigned to primarily social and web analytics projects and reporting for a client brand.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from analytics platforms
• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards
• Participating in brainstorms to identify nuances in data to optimize our clients’ business
• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research and performance reporting
• Expanding industry knowledge and relevant skillsets through scheduled internal training
• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

The Data & Analysis team uses data-driven insights to fuel strategic growth for clients.  We believe that data should never exist in a vacuum; instead, it should be put to work to bring the best ideas and stories to our clients.

To help with this, we are looking for an outstanding Data Analyst – someone who has a knack for understanding data and telling the story of why it matters. You will learn from the best in the business as you work with the team to bring actionable insights to our clients. Up for it? Read on.

What you will do:  

As an Analyst, you will participate in laying the groundwork and contribute to day-to-day reporting needs for client marketing efforts.  You will be assigned to primarily social and web analytics projects and reporting for a client brand.

Day-to-day, your role includes:

• Keeping a pulse on daily, weekly and monthly performance data from analytics platforms
• Working in a variety of reporting systems and databases for the creation of recurring reports and dashboards
• Participating in brainstorms to identify nuances in data to optimize our clients’ business
• Supporting marketing initiatives across project and campaign lifecycles, including measurement plans, primary and secondary research and performance reporting
• Expanding industry knowledge and relevant skillsets through scheduled internal training
• Participating in ad hoc requests from accounts handled such as root-cause analysis, reporting, data insights generation and more.

Job Responsibilities:

• Experience in handling basic technical / troubleshooting on home fiber related calls
• Provide tech support for customers for their account.
• Verified users, addressed, resolved and documented issues with customers
• Identify and maximize upselling and cross selling sales opportunities.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Fresh graduates are welcome!
• Required language(s): English, Malay, Mandarin (an advantage).