Total 39 Support Analyst job vacancies in Customer Service category in Johor Bahru

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

The Trading Support Engineer is primarily responsible for managing DTL’s trading environment and ensuring that everything runs smoothly. This involves configuring, monitoring and optimising the firm’s trading with a focus on risk management and control. We are looking for dependable individuals with a can-do attitude and exceptional attention to detail.

The team oversees core operational processes and participates in projects and initiatives that will help streamline critical workflows. As a Trading Support Engineer, you will be able to gain extensive exposure to market access, trade monitoring, process optimization, system enhancement, alpha management and automation.

Responsibilities

• Monitor global trading activities and analyse and troubleshoot issues that may arise in the normal course of business in a timely and accurate manner
• Work collaboratively with researchers and developers and be their first line of support for any queries
• Identify opportunities to automate and streamline legacy processes to enhance productivity and controls
• Analyze post-trade data to evaluate the performance of trading strategies and algorithms in different stock markets and identify potential trading risks

Qualifications

• Proficient in Python scripting
• Comfortable with Linux (from support/ monitoring perspective)
• Strong business judgement and ability to identify and escalate issues
• Excellent problem-solving skills

The following are bonuses

• Understanding of market data/ order entry systems
• Interest in the financial markets
• Open to work in night shift hours

JOB SCOPE / KEY RESPONSIBILITIES

1. Contribute as a team player in a multidisciplinary team in employment planning, placement and support services for client with acquired physical disabilities to return to employment.

2. Provide job coaching including pre-employment preparation, on-the-job training and facilitation of a support network for clients through regular goal setting and review.

3. Conduct vocational assessment and exploration, job search, advocate for clients, engage with and educate potential employers on internship and employment issues for clients.

4. Secure training courses, open employment and apprenticeship opportunities/ job trials for clients. Tap on relevant schemes and subsidies for persons with disabilities that may facilitate their return to work process.

5. Co-ordinate job placement process, including work place assessment, employment negotiation and job task analysis. Communicate effectively with all relevant stakeholders, including allied health and medical professionals where necessary

6. Plan and facilitate groups to support client’s goal in returning to work.

7. Plan, organise and lead client’s care in the programme as a Case Manager on a rotational

basis.

8. Maintain up-to-date documentation of interventions and client information including assessment, job placement and job support records.

9. Engage in self-learning and professional development activities to stay updated on the best practices in the provision of employment support services. To equip oneself with knowledge of local laws and policies related to return to work and employability.

10. Organise and participate in outreach activities with stakeholders to engage them in training and employment of persons with disabilities.

11. Responsible for data tracking and analysis to measure the team performances based on programme’s milestones and outcome indicators as well as providing progress reports to management.

12. Work closely with Employment Support Programme (ESP) in SPD to maximise resources and outcomes for clients.

13. Any other duties as assigned by the Programme Head as and when necessary.

B. JOB HOLDER REQUIREMENT

1. Diploma/Degree holder, preferably in psychology, social work, occupational therapy, physiotherapy, human resource management or related disciplines. A plus if candidate has an Advanced Certificate in Supported Employment (ACSE).

2. At least 2 years' of experience in relationship management, customer service, career coaching or vocational counseling will be an advantage.

3. Proficient in computer skills.

4. Appreciation of the healthcare landscape in Singapore and exposure/ interest in working with persons with disabilities.

5. Strong communication and interpersonal skills

We define our vision as a company that defines High Quality and New Lifestyles through unique sensibilities of Japan in Singapore. We want to be the first company that comes to mind when our customers think of Japan.

Our Values, Group Corporate Philosophy

JOB SPECIFICATION

1. Assist Buyers on entries into the computer system (Purchase, Discounts and Events).

2. Support Buyers on artwork vetting.

3. Prepare documents for Buyers, when required.

4. Generate daily, weekly and monthly Sales Reports.

5. Compile and update sales, SKU and inventory records on a daily, weekly and monthly basis to facilitate reports.

6. Maintain proper filing of all documents, as and when instructed.

7. Carry out the general correspondence with other departments and suppliers independently or otherwise as instructed.

8. Perform general office administration duties as well as answer and follow-up on incoming calls and their correspondence.

9. Assist Buyers with the measurement of product dimensions and weight of online merchandise.

10. Assist Buyers to upload and maintain digital contents for all online platforms.

11. Assist Buyers with digital images for all online platforms.

JOB REQUIREMENTS

• Meticulous with an eye for details
• Ability to multi-task in a deadline-driven environment.
• Possess strong communication skills.
• Comfortable dealing with numerical figures
• Microsoft excel knowledge required.

WORK CONDITIONS

• Reports directly to Division Merchandising Manager
• Working Hours: Monday ~ Friday 9.00 am - 6.00 pm (flexi work hours available)
• Work Location: Isetan Scotts Office (Orchard MRT)
• Salary $2300-$2600
• Medical benefits
• Insurance benefits
• Annual performance bonus
• Career growth development
• Positive working culture

All applications will be treated in strict confidence.

(Only shortlisted candidates will be notified for interview)

* Basic Salary & Allowance

* AWS & Performance Bonus

* Medical, Dental & Insurance Benefits

RESPONSIBILITIES:

• To receive and make inbound & outbound calls from/ to customers.
• To perform job order taking/ entry, related to vehicle breakdown.
• To accurately capture and submit job order via GPS/CAD system.
• To assign jobs and monitor job status.
• To liaise with contractor when there is a need to utilize their services.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To perform credit card sale transaction when required.
• To undertake adhoc tasks as and when assigned.

REQUIREMENTS:

• Minimum ‘N’ Level and above.
• Preferably with 1 to 2 years working experience in Customer Service.
• Good computer and communication skills will be advantage.
• Good team player who is service-oriented.
• Able to work on rotating shifts, including weekends and public holidays.
• Entry level with positive attitude are welcome to apply.

Job Description

Childhood Builder After School Centre attends to children whose age range from 7 - 12 years old (Primary 1 - 6) after they are dismissed from their respective primary schools.

The after school facilitator is required to work part-time from 1.00 - 7.00 p.m. (subject to 30 hours per week) or full-time from 10.00 a.m. to 7.00 p.m. (subject to 40 hours per week) Monday to Friday.

During primary school closure in March, June, September, November and December as well as national events such as Youth Day, Primary School Leaving Examination Oral and Listening Comprehension, the after school facilitator will be required to work full-time from 7.00 a.m. to 5.00 p.m. or 10.00 a.m. to 7.00 p.m. Monday to Friday.

The after school facilitator is required to supervise homework assigned by primary school teachers and assign age-appropriate assessments and indoor activities/ play after school work.

The after school facilitator will be also be required to conduct outdoor activities as well as plan excursions and indoor activities for the after school children during school holidays.

The safety, health and hygiene of the after school children must be maintained at all times.

Job Requirements

Candidates must/ should attain

· at least a GCE 'O' level certification with minimum 5 'O' level credits including English

Candidates must/ should

· be able to facilitate children from 7 to 12 years old in four subjects, which follow closely to the syllabus by Ministry of Education (MOE)

· be familiar with the revised syllabus, which emphasises conceptual understanding, skill proficiencies and thinking skills; integral to the development of mathematical problem solving ability, reasoning, applications, and use of technology

· be familiar with the Science Curriculum Framework, which inculcates the spirit of scientific inquiry

· be able to plan indoor/ outdoor activities/ excursions during school term holiday and involve working with the children

Job Competencies

Candidates must/ should

· possess creative, critical and reflective thinking skill

· possess strong interpersonal skills

· possess strong intrapersonal skills

· possess strong classroom management skills

· possess strong organisational skills

· possess good time management skills

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processes
• To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
• To engage in projects to open up new opportunities and revenue streams for Aftersales
• To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
• To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer’s feedback is being attended to
• Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
• Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
• Ensure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirements
• To manage the relationship with Brand Principals (& CRM Department)
• To collaborate with the marketing department to build customer loyalty programs with Service Managers

Job Requirements:

• At least 3 years of working experience
• Excellent presentation skills
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report.
• Knowledge of the automotive market preferred.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Join Skubbs: Where Passion, Innovation, Teamwork, and Excellence Converge!

Are you ready to take your IT career to new heights? Skubbs is seeking dynamic individuals who are driven by passion, thrive on innovation, believe in the power of teamwork, and are committed to delivering excellence. If you're ready to be part of a company that values these core principles, read on to discover why Skubbs is the perfect place for your professional growth.

Passion Drives Us: At Skubbs, passion isn't just a buzzword – it's the heartbeat of our organization. We are deeply passionate about leveraging technology to solve complex challenges and improve businesses. As a member of our team, you'll have the opportunity to work on projects that ignite your passion and allow you to make a meaningful impact.

Innovation is in Our DNA: Innovation is more than just a concept at Skubbs; it's a way of life. We believe in staying ahead of the curve by constantly exploring new technologies, methodologies, and solutions. If you're excited about pushing the boundaries of IT and love to explore innovative solutions, you'll find a stimulating environment here that encourages and rewards your innovative thinking.

Teamwork Makes the Dream Work: We know that the best results are achieved when diverse minds collaborate. At Skubbs, teamwork is integral to our success. We foster a collaborative culture where every voice is heard, and everyone's contribution matters. Joining Skubbs means becoming part of a team that supports and uplifts each other to achieve collective goals.

Pursuit of Excellence: Excellence isn't an option; it's our standard. Skubbs is committed to delivering top-notch solutions and services to our clients. Whether it's in coding, project management, or customer support, we strive for excellence in everything we do. If you share our dedication to producing high-quality work, you'll find a home at Skubbs where your pursuit of excellence is recognized and rewarded.

What We Offer:

• A fun, vibrant and inclusive workplace that values your uniqueness and contributions.
• Exciting projects that challenge you to expand your skill set and grow as a professional.
• A supportive environment where you'll collaborate with experts in various IT domains.
• Opportunities for continuous learning and development to keep you at the forefront of technology.

Responsibilities:

1. Assist to maintain and monitoring project plans, and project schedules.
2. Organize, attend, and participate in project meetings, when required.
3. Document and follow-up on important actions and decisions from meetings.
4. Provide administrative support as needed.
5. Assist in developing project strategies.
6. Assess project risks and issues and provide solutions where applicable.
7. Assist in ensuring adherence to processes, and all documentation is available and updated.
8. Provide the necessary system application support for projects launched.
9. Undertake project tasks as required.

Requirements:

• Willingness to learn and take responsibility.
• Good organisational skills.
• Good verbal and written skills.
• Effective in communication with internal and external stakeholders.
• Ability to work effectively both independently and as part of a team.
• Ability to work in a fast-paced and dynamic environment.

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description :

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator (KPI) for BMW Asia timely.
• Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Per Unit (EPU) for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

Requirements:

• Diploma/Degree in Business or Engineering.
• Minimum 3 years of relevant working experience.
• Possess working experience in the automotive industry with a good understanding of Aftersales operations.
• Possess extensive local market knowledge and proven good track records in the automotive-related industry.
• Class 3 driving license.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Key Highlights:

• Great Exposure to the government sector in healthcare industry
• Nearest MRT: Raffles Place
• Salary: Up to $2,700 per month
• Contract Duration: 3 months
• Working Hours: Monday – Friday (Office hours)

Key Responsibilities:

• Collecting, distributing, and tracking of hardcopy mails for the Division. Tearing and sorting of GIRO forms for FIN processing.
• Follow-up on returned mails and Lost & Found Cards.
• Data entry, verification of supporting documents, assessment of application, follow-up on incomplete applications, direction of forms to union, scanning of hardcopy forms for record purposes.
• Other Ad hoc duties as assigned

Key Requirement:

• Only Singaporean
• Degree in any related field
• Experience in adminstrative work will be an advantage.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description :

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly Key Performance Indicator (KPI) for BMW Asia timely.
• Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Per Unit (EPU) for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.

Requirements:

• Diploma/Degree in Business or Engineering.
• Minimum 3 years of relevant working experience.
• Possess working experience in the automotive industry with a good understanding of Aftersales operations.
• Possess extensive local market knowledge and proven good track records in the automotive-related industry.
• Class 3 driving license.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

JOB SCOPE:

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting and arranging furniture and equipment.

· Simple administrative and office work.

· Assisting with the preparation of equipment, apparatus and substances for laboratory lessons.

· Any other assigned duties

REQUIREMENTS:

· Understanding of Basic English.

ADDITIONAL INFO:

· Contract type: <6 months contract

· Working hours and days: Monday to Thursday (1030am to 8pm) Friday (11am to 8pm)

· Date of commencement: Immediate

· Working location: East (Kembangan MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notified

Lic 95C4455

About the role of IT Support Executive

We are built on strong values and ethics and are seeking like-minded candidates to join the team. Ready to bring your IT game to a cause that matters? Join South Central Community Family Service Centre (SCC) – where tech meets heart, and every troubleshooting session is a step towards helping those in need. This role would extend to supporting =Dreams (Singapore) Limited [association of =D and SCC], a unique full service co-living space exclusively for secondary school teens featuring after-school academic and holistic support.

• Role: IT Support Executive
• Department: FTMS
• Reporting to: Assistant Manager, IT Systems & Support
• Location: South Central Community Family Service Centre, Blk 5 Delta Avenue #01-09 S (160005) & =DREAMS (Singapore) Limited, 99 Haig Rd, S (438748)

Responsibilities:

• Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal staff (s).
• Facilitate and set-up AVS/video conferencing before for general meetings.
• Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
• Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
• Manage software licenses, ensuring that it is up-to-date and timely renewal
• Streamline and maintain IT-related contracts with clear SLAs.
• Ensure and safeguard proper management of data through migration/backup missions.
• Collaborate on projects, adding inputs and contributing to the success of implementation.
• Ensure that IT-related policies are current, and organised.
• Stay current on new developments in IT.
• Any other ad-hoc duties as assigned by superiors.

Competencies and Requirements:

• Minimally 2 years of IT experience. (Fresh Graduates are welcomed to apply too!)
• Experience and proficiency with Microsoft 365 & Windows applications.
• Good knowledge of and troubleshooting experience with hardware and system network, including conferencing applications and Audio/Video equipment.
• Good oral communication skills with the ability to articulate complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs/reports.
• Good analytical and problem-solving skills to troubleshoot and diagnose issues.
• Strong in project and time management skills to provide updates and fixes within a promised time frame.
• Must be able to work independently with a proactive mentality.
• Strong ability in multitasking and work with staff at all levels.
• Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
• Bonus points for Tech Certifications (CompTIA A+, MS365 Admin)

Key Highlight:

• Great exposure to the government healthcare operation sector
• Nearest MRT: Outram Park
• Working Hours: Monday – Friday (Office hours)
• Salary: Up to $3,000 per month
• Contract Duration: 6 months

Key Responsibilities:

• Ensure quality and adherence to SOPs for case escalation and case management for organization's programmes
• Assist in training and upskilling of Customer Care agents provisioned for organization's programmes
• Assist to investigated and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience
• Assist to monitor inventory level at Customer Care Centres
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Support post app release issues and rectifications, solutioning

Key Requirements:

• Only Singaporeans
• Degree in any related field.
• Experience in customer service/customer care is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053