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Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.
The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.
ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.
Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation. They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM. This role is based in ERM’s KL office.
The culture at ERM is hardworking and very team-oriented. Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.
The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.
Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.
This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets
Main Duties:
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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Do you take pride in solving technical problems and providing excellent customer service?
Our hardworking engineers assist many of the top companies across the globe in a variety of industries, on infrastructure that is vital to their business operations. There are many opportunities to specialize in F5’s diverse catalogue of solutions and become domain specialists in multiple fields. This role opens the door to senior support positions and other career choices at F5. The customer handling skills, combined with the high level of technical expertise this role will teach ASEs are in high demand at F5 and throughout the industry.
Our Opportunity:
We are seeking a dynamic Application Support Engineer, who prides themself as a credible and knowledgeable Enterprise level Support professional. Our ASE team provides remote Technical Support on F5 products to our external customers and partners. An ASE balances multiple active cases which are diverse in scope. An ASE exhibits deep technical competence, analysing data and utilizing a number of troubleshooting tools and approaches to provide effective resolutions to customer’s issues. ASEs maintain effective ongoing communication with our customers and accept ownership of issues until a resolution is delivered.
Day to Day:
What You Will Bring:
Would be excellent if you have:
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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Currency Select, a leading provider of payment card processing services and a subsidiary of the Global Blue Group (www.globalblue.com), a leading provider of Global Tourist Tax Free processing services is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
Reporting to the Manager Applications Support in Sydney, the role’s focus will be to support, monitor and maintain the efficiency and availability of our software applications. In this role, you will work closely with external software vendors, our Infrastructure, and internal development team and our IT operations teams.
To succeed, you should possess extensive experience in providing application support in a fast-paced environment and have a proactive approach to application support to manage required tasks.
Key Collaboration
Key Competencies
Preferable Skills and Competencies
Interchange Module & Control-M application is highly desirable.
Education and Background Qualifications
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Date Posted:
2024-03-05Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaAt Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.
Come and join Otis today and be part of the Forbes 2023 World's Best Employers!
Fresh Graduate Opportunity
An opportunity has arisen for a Sales Support position within the Modernization Sales department, this is a Temporary role with 9 months contract duration.
In this role, you will have the chance to demonstrate your research and fact finding ability, apply your data analysis & Excel skills to churn out accurate and user-friendly reports; improve your communication/ cold calling skills to connect with external parties.
What you will be doing
Conduct market surveys to gather and analyze customer feedback, including needs, expectations, and budget considerations.
Engage in cold calling activities to connect with potential customers and gather valuable insights.
Update and maintain databases with accurate and relevant information obtained through market surveys and cold calling.
Perform basic data analysis to identify trends, patterns, and opportunities within the market and customer feedback.
What you will need to be successful
Proficiency in Excel spreadsheet to effectively manage and analyze data.
Demonstrated willingness to learn and adapt to new challenges and responsibilities.
Inquisitive nature with a strong desire to understand customer needs and market dynamics.
Ability to thrive in a challenging and fast-paced work environment.
Notes
Fresh Graduates are welcome to apply.
This is a 9-month contract position, based in Menara Symphony, PJ.
This position is open to local/Malaysian candidates.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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