Total 7 Support Advisor job vacancies in ACT - Canberra & Queanbeyan

Closes: 08 May 2024
Classification: Administrative Services Officer Class 6 Salary: $95,746 - $109,072 plus superannuation Position No: 45200, several Directorate: Education Advertised (Gazettal date): 24 April 2024 Contact Officer: Rachel Lesbirel on or (02) 6205 1555

Details: The Education Directorate is a leading learning organisation where people know they matter, delivering high quality early childhood education and public-school education in an accessible and inclusive environment. The People and Performance Branch supports the Directorate through the provision of a broad range of strategic and operational human resource management functions including employee and industrial relations, recruitment and retention, learning and development, rewards and recognition, workplace culture and HR policy, organisational design, and workforce planning.
We are looking for someone to join us!
Do you have an interest in Government policy and advising on workplace conditions and
... Click here to view more detail / apply for Senior Advisor | Full-time Temporary

About You and What You'll Bring

Experience with application troubleshooting, diagnosing, testing and resolving customer issues.
Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence and Micro focus Service Manager or similar.
Experience in ITIL Service Request fulfilment, Incident and Problem processes.
Desired experience with Windows Server, Linux and Linux Containers.
Desired experience with scripting languages and task automation.
Desired experience with system monitoring and alerting products such as Elasticsearch, Logstash, and Kibana.
Knowledge of networks, network protocols and tools within an Enterprise IT environment.
Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
Ability to work and liaise with team remotely due to the organisational structure being spread nationwide.

Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of ... Click here to view more detail / apply for Software Support Analyst

We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.

The duties of this role include:

• Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and troubleshooting of technical issues.
• Identifying and managing ongoing process improvements to enhance operational availability and reliability.
• Completing fulfilment of service requests within the team’s scope.
• Monitor and manage service request, incident, and problem queues to meet contractual KPI’s
• Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
• Managing Incident end to end demonstrating ownership including triage, investigation, resolution, escalations and post incident follow up.
• Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM service towers and end users as required.
• Interact with client system owners and 3rd party product vendors as needed as part of managing incidents, problems and escalated issues.
• Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support
• Participation in a team on-call roster and management of priority incidents and problems with in contractual KPI’s.

Salary Range: $64,678 to $72,435 (Plus superannuation)
Ongoing or non-ongoing (fixed term) roles available
Canberra location


The Role

The Office of National Intelligence is seeking experienced cleaners who are highly motivated, enthusiastic and passionate about delivering quality cleaning and minor maintenance services to the organisation to ensure the presentation of the premises remains excellent throughout the operating hours of the site.
The duties and responsibilities for this role include, but are not limited to:

Perform a variety of cleaning duties including, sweeping, mopping, dusting, vacuuming, glass cleaning to maintain pristine cleanliness of the office.
Ensure hygiene practices to uphold health and safety standards paying attention to high-touch surfaces and frequently used areas.
Perform carpet & office furniture cleaning as required
Perform moving/relocating furniture and fittings as required
Ensure the collection of food and

... Click here to view more detail / apply for Facilities Support Officer (Cleaner)

Some of the key things we're looking for in you:

Ability to obtain and maintain an Australian Defence security clearance ( Negative Vetting 2 level required as a minimum to start in the role )
Degree/Certificate in IT or similar
Previous Experience in Tactical Data Links, Link16 is desirable
Excellent interpersonal skills and customer engagement skills

What You'll Love
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold ... Click here to view more detail / apply for Link 16 Test Support ? Defence

Ongoing/Non-Ongoing
Salary: $114 780 to $139 657 plus 15.4% superannuation
Canberra, ACT

Employment Opportunity We are looking for a Cyber Security Governance, Risk and Compliance (GR&C) Officer to safeguard the departments systems and critical information. The successful applicant will have significant experience working with the regulatory requirements of the ISM, PSPF, ACSC Essential 8, ACSC or equivalent blueprints and vendor blueprints or hardening guides.   The successful applicant is expected to be able to provide advice and direction in relation to IT Security principals and architecture practices across the Department.   The successful applicant will work within a team structure and will develop plans and processes to manage cyber and information security risks appropriately and effectively whilst ensuring the Department meets its regulatory requirements.   The role will focus on accreditation and certification of departmental networks, services and applications delivered both on-premise and in
... Click here to view more detail / apply for GRC Officer ? Principal Cyber Advisor ? Executive Level 1

Senior HR Advisor, Planning & Capability, APS6 (EA2024/110)


Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
Do you want to lead and develop a small team to deliver fantastic HR outcomes for the AER?

Then this is the place for you! At the AER, we work to make energy consumers better off, now and in the future. We focus on ensuring a secure, reliable and affordable energy future for Australia as it transitions to net zero emissions. Our high performing culture is built on a foundation of care, support and inclusion.

... Click here to view more detail / apply for Senior HR Advisor, Planning & Capability, APS6 (EA2024/110)