Total 22 Strategy Specialist job vacancies in The United States of America

About Us

Bjak is dedicated to providing affordable and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our flagship platform, Bjak.com, assists millions in discovering insurance policies that offer optimal value and extensive coverage. Through strategic investments in technology, including Custom API, blockchain, trading systems, and data science, we aim to facilitate easy access to financial services that were previously challenging to reach or comprehend.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Senior Manager, Strategy & Operations - APAC

As the Senior Manager of Strategy & Operations - APAC, you will play a pivotal role in aligning strategic objectives with operational efficiency. This position demands a seasoned professional with a proven track record in developing and executing strategies while optimizing day-to-day operations to achieve business goals.

Key Responsibilities:

• Develop and execute comprehensive strategies to achieve business objectives in the APAC region.
• Lead the optimization of operational processes to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure alignment between strategic goals and operational execution.
• Conduct market research and analyze industry trends to inform strategic decision-making.
• Drive continuous improvement initiatives to enhance overall business performance.
• Oversee the implementation of operational policies, procedures, and best practices.
• Lead and mentor a high-performing team, fostering a culture of collaboration and innovation.
• Provide regular reports and updates to executive leadership on strategy and operational metrics.
• Identify opportunities for cost optimization, risk management, and revenue enhancement.
• Stay abreast of industry developments and contribute to the continuous improvement of operational processes.

• Bachelor's or Master's degree in Business, Operations Management, or a related field.
• Proven experience in a senior leadership role, driving both strategy and operations in the APAC region.
• Strong analytical and strategic thinking skills, with a track record of achieving business objectives.
• Excellent leadership and team management skills.
• Ability to translate strategic vision into actionable operational plans.
• Exceptional communication and presentation skills.
• Experience in optimizing operational processes for efficiency and effectiveness.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are seeking a creative and strategic Social Media Specialist to develop and implement our social media strategy. The ideal candidate will be adept at creating engaging content, fostering meaningful interactions with our audience, and driving brand awareness and engagement. They will have a keen understanding of social media trends, platforms, and analytics, and be able to leverage this knowledge to effectively reach and resonate with our target audience.

Responsibilities:

• Develop and implement social media strategies to increase brand awareness and drive engagement.
• Create and curate engaging content for our social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and others.
• Monitor and analyze the performance of social media campaigns and provide insights and recommendations for improvement.
• Stay up-to-date with the latest trends and best practices in social media marketing and implement innovative strategies accordingly.
• Collaborate with cross-functional teams to ensure alignment of social media activities with overall marketing objectives.
• Prepare regular reports on social media performance metrics and present findings to key stakeholders.

• Bachelor's degree in Marketing, Communications, or related field.
• Comfortable to work in a face pace and high level of execution
• Proven experience as a Social Media Specialist or similar role, with a strong portfolio demonstrating successful social media campaigns and content creation.
• Deep understanding of social media platforms, algorithms, and trends, with hands-on experience managing corporate social media accounts.
• Excellent written and verbal communication skills, with a knack for crafting compelling and creative content.
• Strong analytical skills and proficiency in social media analytics tools to track performance and measure ROI.
• Ability to multitask, prioritize, and thrive in a fast-paced, deadline-driven environment.
• Creative thinker with a passion for storytelling and engaging audiences.
• Strong attention to detail and organizational skills.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Responsibilities:

• Proactively reach out to potential customers via phone calls to introduce our insurance products and services.
• Engage customers in meaningful conversations to understand their insurance needs and concerns.
• Clearly communicate the benefits and features of our insurance policies, addressing any questions or objections the customer may have.
• Utilize persuasive sales techniques to encourage customers to purchase insurance policies.
• Close sales by effectively summarizing the benefits of the chosen insurance plan and guiding the customer through the application process.
• Maintain accurate records of customer interactions and sales activities in the system.

• Proven track record in insurance sales.
• Excellent communication and negotiation skills.
• Self-motivated with a strong drive to succeed.

Compensation:

• Base salary plus commission based on sales performance.
• Competitive earning potential with uncapped commissions.

• Ongoing training and professional development opportunities.
• Dynamic and supportive work environment.
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Support Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is an online car insurance broker with headquarters in Malaysia and branch offices in Thailand, Japan, and Taiwan. We are the largest insurance broker in Malaysia and Southeast Asia.

Bjak emphasizes the use of cutting-edge technology in Customer API, Data Analytics, Artificial Intelligence, and Blockchain to provide customers with efficient access to car insurance purchasing.

In Thailand, known as "Dsure," Bjak offers not only car insurance services with 24 leading insurance companies for car insurance but but also offers compulsory motor insurance and facilitates road tax services.

Job Description:

• Conduct outbound calls to prospective customers to introduce insurance products and services.
• Build rapport with potential clients and identify their insurance needs and requirements.
• Explain insurance coverage options, benefits, and terms to potential customers.
• Provide accurate and detailed information on insurance policies, premiums, and claim procedures.
• Address customer inquiries, objections, and concerns effectively to persuade them to purchase insurance.
• Close sales and achieve weekly, monthly, and quarterly sales targets.
• Follow up with leads and maintain ongoing communication with customers to ensure customer satisfaction and retention.
• Update customer information, interactions, and sales activities accurately in the CRM system.
• Collaborate with the sales team and management to develop sales strategies and tactics.
• Stay informed about industry trends, insurance regulations, and competitors' offerings to provide informed advice to customers.

• Previous experience in telesales, sales, or customer service roles, preferably in the insurance industry.
• Proven track record of meeting or exceeding sales targets.
• Strong interpersonal skills and the ability to build rapport with customers over the phone.
• Excellent communication skills, both verbal and written.
• Good negotiation and persuasion skills.
• Ability to work independently and as part of a team in a high-pressure environment.
• Proficiency in using CRM software and other sales tools.
• Knowledge of insurance products, policies, and regulations is a plus.
• Bachelor's degree or equivalent experience preferred.

• 5-day workweek with 2 days off.
• Two shifts: 08:00 - 17:00 and 12:00 - 21:00.
• Social security benefits.
• Medical expense reimbursement.
• 12 annual holidays.
• Skill enhancement training.

If you are passionate about sales and helping customers protect their assets with the right insurance solutions, we encourage you to apply for this exciting opportunity. Join our team and start on a rewarding career in the insurance industry!

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Senior Sales Specialist to join our dynamic team. As a Senior Sales Specialist, you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Financial Services Specialist to join our dynamic team. As a Financial Services Specialist you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

เกี่ยวกับเรา

Bjak มุ่งมั่นที่จะให้บริการบริการทางการเงินที่เข้าถึงได้และยั่งยืนสำหรับทุกคนในประเทศไทย แม้สำนักงานใหญ่ของเราตั้งอยู่ที่ประเทศมาเลเซีย เเต่เรามีความมุ่งมั่นที่จะขยายการให้บริการที่หลากหลายของเราในประเทศไทย ในฐานะผู้ให้บริการทางการเงินชั้นนำ Bjak มุ่งมั่นที่จะนำเสนอนวัตกรรมใหม่ๆ สู่ตลาดในประเทศไทย

Bjak เป็นที่ยอมรับด้วยแพลตฟอร์มชั้นยอด ในชื่อเว็บไซต์ Bjak.com ซึ่งแพลตฟอร์มประกันที่ใหญ่ที่สุดในเอเชียตะวันออกเฉียงใต้ ซึ่งสามารถช่วยให้ผู้คนนับล้านค้นหาประกันที่เหมาะกับตลาดในประเทศไทย ด้วยมูลค่าและความคุ้มครองที่ไม่เหมือนใคร การลงทุนในเทคโนโลยีด้าน Custom API ระบบซื้อขาย เเละวิทยาการด้านข้อมูล มุ่งเน้นที่จะทำให้เกิดการเข้าถึงบริการทางการเงินง่ายขึ้นในตลาดที่ต้องการการพัฒนานวัตกรรมแบบไม่หยุดยั้ง โดยในตลาดประเทศไทย เราเปิดให้บริการภายใต้เว็บไซต์ Dsure.com

เกี่ยวกับตำแหน่งนี้

Customer Experience Specialist มีบทบาทที่สำคัญในการมอบประสบการณ์ที่ยอดเยี่ยมให้กับลูกค้า ตำแหน่งนี้ยังเกี่ยวข้องกับการแก้ไขปัญหาด้านการดูแลลูกค้า จัดการ แนะนำ และตอบคำถามเกี่ยวกับผลิตภัณฑ์ ดำเนินการเอกสาร และอื่นๆ ด้วยการโทรศัพท์ อีเมลล์ และแชท 

หน้าที่เเละความรับผิดชอบ

• ประเมินความต้องการของลูกค้า ผ่านการโทรศัพท์, อีเมล, และแชท เพื่อให้มั่นใจว่าได้ปฏิบัติตามมาตรฐานเเละคุณภาพของบริษัท
• สร้างมาตรฐานเเละกระบวนการวัดคุณภาพและข้อแนะนำสำหรับตัวแทนบริการลูกค้าของบริษัท
• ดำเนินการตรวจสอบและประเมินการจัดการลูกค้าของพนักงานอย่างสม่ำเสมอเพื่อค้นหาปัญหา รหือสิ่งที่ต้องปรับปรุง
• ให้ข้อเสนอแนะที่สร้างสรรค์ให้แก่ตัวแทนบริการลูกค้าเพื่อเสริมสร้างประสิทธิภาพและความพึงพอใจของลูกค้า
• ร่วมงานกับทีมฝึกอบรมเพื่อพัฒนาและปรับปรุงการฝึกอบรม
• วิเคราะห์ข้อมูลจากลูกค้าเพื่อระบุแนวโน้มและแนะนำการปรับปรุง
• มีส่วนร่วมในการกำหนดกลยุทธ์ด้านการประเมินคุณภาพในการบริการลูกค้า

• ประสบการณ์ทำงานในทีมบริการลูกค้า
• เข้าใจหลักการและแนวทางที่ดีในการให้บริการลูกค้า
• ความใส่ใจในรายละเอียดและทักษะในการวิเคราะห์ที่ยอดเยี่ยม
• ทักษะการสื่อสารและความสามารถในการร่วมงานกับผู้อื่น
• ความคุ้นเคยกับซอฟต์แวร์และเครื่องมือในการบริการลูกค้า

• ฐานเงินเดือนสูง พร้อมโอกาสทางคอมมิชชั่นและโบนัส
• ประกันสุขภาพและแพ็คเกจสวัสดิการอื่นๆ
• การฝึกอบรม 
• สภาพแวดล้อมในการทำงานที่ทำงานกันเป็นทีม ทำงานแบบต่างชาติ องค์กรไม่ซับซ้อน
• คุณจะทำงานในบริษัทสตาร์ทอัพที่กำลังเติบโตอย่างรวดเร็ว ซึ่งเราสนับสนุนวัฒนธรรมองค์กรที่ยืดหยุ่นและเปิดกว้าง
• สามารถการแต่งกายแบบไม่เป็นทางการได้

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Japan. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Vice President of Strategy

As the Vice President of Strategy, you will play a pivotal role in shaping the future direction and success of Bjak. You will be responsible for developing and executing strategic initiatives that drive growth, enhance competitiveness, and maximize value creation. Reporting directly to the CEO, you will work closely with executive leadership to set strategic priorities, identify opportunities for expansion, and navigate complex market dynamics.

Responsibilities:

• Develop and refine the company's overall strategic vision and roadmap, aligning with organizational goals and market trends.
• Lead the strategic planning process, including market analysis, competitive assessment, and scenario planning.
• Collaborate with cross-functional teams to identify and evaluate new business opportunities, partnerships, and potential acquisitions.
• Drive innovation and transformation initiatives to enhance operational efficiency, customer experience, and product/service offerings.
• Monitor industry trends and regulatory developments to anticipate challenges and capitalize on emerging opportunities.
• Provide strategic guidance and recommendations to executive leadership, board of directors, and key stakeholders.
• Foster a culture of strategic thinking and continuous improvement across the organization.
• Lead and mentor a high-performing strategy team, fostering professional development and promoting a collaborative work environment.
• Establish and maintain relationships with external partners, industry experts, and thought leaders to stay abreast of best practices and emerging trends.

• Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA or advanced degree preferred.
• 10+ years of experience in strategy consulting, investment banking, corporate strategy, or related roles within the financial services industry.
• Proven track record of developing and executing successful strategic initiatives that drive growth and create value.
• Strong analytical skills, with the ability to distill complex information into actionable insights and recommendations.
• Exceptional leadership abilities, with experience leading and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Strategic mindset, with the ability to think creatively and anticipate market shifts and opportunities.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Bjak is dedicated to providing affordable and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our flagship platform, Bjak.com, assists millions in discovering insurance policies that offer optimal value and extensive coverage. Through strategic investments in technology, including Custom API, blockchain, trading systems, and data science, we aim to facilitate easy access to financial services that were previously challenging to reach or comprehend.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

In Thailand, Bjak is recognized under the name Dsure. As we extend our footprint into Thailand, we are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. This position requires a detail-oriented individual with excellent organizational and communication skills.

Responsibilities

• Evaluate customer service interactions, including phone calls, emails, and chat support, to ensure adherence to quality standards.
• Develop and implement quality assurance processes and guidelines for customer service representatives.
• Conduct regular audits and assessments of customer service interactions to identify areas for improvement.
• Provide constructive feedback to customer service representatives to enhance their performance and customer satisfaction.
• Collaborate with the training team to develop and update training materials based on quality assessments.
• Analyze customer feedback and quality data to identify trends and recommend improvements.
• Participate in the development and execution of customer service quality assurance strategies.

• Proven experience in quality assurance within a customer service environment.
• Strong understanding of customer service principles and best practices.
• Exceptional attention to detail and analytical skills.
• Effective communication and interpersonal abilities.
• Familiarity with customer service software and tools.
• Proficiency in English and Thai languages.
• Diploma or bachelor's degree in a relevant field.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Bjak is dedicated to providing accessible and sustainable financial services for individuals in Thailand. While our global headquarters are situated in Malaysia, our commitment to diverse markets is exemplified by our dedicated branch in Thailand. As a leading financial services provider, Bjak is devoted to delivering innovative solutions to the Thai market. In Thailand, Bjak is recognized under the name of "Dsure".

As the largest insurance portal in Southeast Asia, Bjak is renowned for our flagship platform, Bjak.com, which assists millions in finding insurance policies tailored for the Thai market, offering unparalleled value and coverage. Our strategic investments in technology, including Custom API, trading systems, and data science, are geared towards simplifying access to financial services in a market that demands continuous innovation.

Role Summary:
Your expertise will be pivotal in providing outstanding customer service. As a valued Call Specialist, you will focus on managing inbound customer requests through phone, chat portal, and email. Your role involves effectively discussing and promoting Dsure products and services, processing payments, and addressing customer inquiries. Utilizing your skills, you will troubleshoot service and billing issues, ensuring accurate documentation and maintaining a high level of customer satisfaction. As a Call Specialist, you will play a key role in delivering exceptional customer service experiences and contribute to the success of our Thailand branch.

Responsibilities:

• Handle inbound customer requests via phone, chat portal, and email with prompt and efficient responses.
• Effectively discuss and promote Dsure products and services to prospective customers.
• Process payments using various methods, including checks, credit cards, and electronic funds.
• Acquire knowledge of competitors’ pricing, packaging, and products for informed side-by-side comparisons.
• Promote and communicate current promotions to customers.
• Learn and navigate the billing/order processing system for accurate order entry, inquiries, and billing review.
• Troubleshoot basic customer service and billing issues with proficiency.
• Address customer questions, complaints, and concerns with professionalism and courtesy.
• Facilitate customer issue escalations to management/support as required.
• Participate in quality education sessions to enhance efficiency in customer interactions.
• Work collaboratively with team members and take direction from managers and supervisors.
• Fulfill work schedules, including nights, weekends, variable schedules, and overtime as necessary.
• Maintain regular, consistent, and punctual attendance.
• Keep supervisors informed of any work-related concerns.
• Perform additional duties as required by managers and supervisors.

• Education: High School diploma or equivalent is required.
• Experience: Minimum of 1 year of related job experience.
• Skills:
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using general office equipment and personal computers.
• Strong problem-solving ability.
• Patience when dealing with difficult situations.
• Experience in the insurance industry is a significant plus

Physical Requirements/Work Conditions:

• Ability to work some holidays and weekends.
• Ability to sit for extended periods of time.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

In Thailand, Bjak operates under the name Dsure, showcasing our dedication to delivering top-notch services tailored to the local market.

As we continue to expand our presence in Thailand, we are seeking dynamic individuals who are not only skilled professionals but also share our enthusiasm for making a meaningful impact. As a Artwork Specialist, you will be a key contributor to our creative team, crafting visually appealing designs that resonate with our Thai audience. The ideal candidate should possess a strong artistic flair, cultural sensitivity, and a passion for delivering impactful visual content.

Key Responsibilities:

• Develop captivating graphics and visual elements tailored for the Thai market.
• Collaborate with cross-functional teams to understand project requirements and deliver culturally relevant designs.
• Ensure the consistent representation of the brand in all design materials.
• Work closely with the marketing team to align designs with the overall brand strategy for the Thai market.
• Prepare final artwork files considering printing specifications and digital requirements.
• Manage and organize digital assets, ensuring accessibility for future projects.
• Provide creative ideas and input during brainstorming sessions for Thai-specific projects.
• Stay updated on design trends in the Thai market and incorporate cultural nuances into creative output.
• Collaborate with local and global teams to understand project goals and requirements.
• Adapt designs based on feedback from stakeholders, ensuring alignment with project objectives.

• Bachelor's degree in Graphic Design, Fine Arts, or a related field.
• Proven experience as a Graphic Designer or Artwork Specialist, preferably with exposure to the Thai market.
• Proficient in graphic design software, especially Adobe Creative Suite.
• Strong portfolio showcasing a diverse range of design projects with a focus on Thai cultural relevance.
• Excellent communication and collaboration skills.
• Detail-oriented with the ability to manage multiple projects simultaneously.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire