Total 4 Service Operations Manager job vacancies in Penang

We are looking for a motivated, dynamic Sales Manager (SM) to join our sales team based out of our offices in various locations in BW office. Your responsibilities will be to lead a sales team and develop the team into successful performers, coach them by engaging with them in sales attachment and ultimately drive the team to achieve their target. To help achieving this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, work tools and career opportunities. You will also be given full product and sales solutions training in Pest Control and Hygiene, with hands on assistance from our group of Specialist and Sales Team.

In this role you will be responsible for:

• Leading the sales team and drive them to achieve monthly and annual target
• Coach and guide sales team into professional sales personnel
• Review weekly sales activities, defining strategic sales pipeline and prospects by building on solid existing client relationship to win more new sales and clients in your territory to help the team to achieve sales target
• Engaged in sales route ride with the team within your market or geographic area to ensure a robust pipeline of opportunities is explored
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Drive sales revenue and analyse their needs for upsell and cross sell opportunities
• Takes accountability by ensuring team update daily sales in system
• Agile and flexible to perform on-site inspection as and when required
• Work closely with other team members to assist in collection

• Conduct sales meetings and support overall sales SOP so as to be aligned with Company’s direction
• Conduct visit at major customers’ site on monthly basis to understand their needs, concerns and suggest improvement from feedback received

• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.

The ideal candidate will possess:

• Minimum a Diploma in any related with at least 5 years relevant Sales Management/ Supervisory experience
• Strong leadership qualities, result oriented, dynamic, self-driven and motivated to work with and through people of various levels
• Excellent in promoting teamwork and synergize the team towards achieving sales target
• Driven by data, analytical, able to develop team by managing their sales activities and coach them accordingly
• Excellent in building a network of excellent customer relationships
• Able to identify potential opportunities and provide cost effective solutions to clients
• Ability to work onsite especially under the sun and go on joint visits with Sales/ Technical colleagues
• Good understanding of Business clients in your designated geographic areas/ region
• Able to work autonomously and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to drive team to achieve & exceed sales targets
• Ability to think on your feet to coach team with customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia. Ability to converse in other local dialects will be an added advantage
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Rewards and Benefits:

• Attractive base salary and performance bonus
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd.    

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

We are looking for a motivated, dynamic Sales Manager (SM) to join our sales team based out of our offices in various locations in BW office. Your responsibilities will be to lead a sales team and develop the team into successful performers, coach them by engaging with them in sales attachment and ultimately drive the team to achieve their target. To help achieving this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, work tools and career opportunities. You will also be given full product and sales solutions training in Pest Control and Hygiene, with hands on assistance from our group of Specialist and Sales Team.

In this role you will be responsible for:

• Leading the sales team and drive them to achieve monthly and annual target
• Coach and guide sales team into professional sales personnel
• Review weekly sales activities, defining strategic sales pipeline and prospects by building on solid existing client relationship to win more new sales and clients in your territory to help the team to achieve sales target
• Engaged in sales route ride with the team within your market or geographic area to ensure a robust pipeline of opportunities is explored
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Drive sales revenue and analyse their needs for upsell and cross sell opportunities
• Takes accountability by ensuring team update daily sales in system
• Agile and flexible to perform on-site inspection as and when required
• Work closely with other team members to assist in collection

• Conduct sales meetings and support overall sales SOP so as to be aligned with Company’s direction
• Conduct visit at major customers’ site on monthly basis to understand their needs, concerns and suggest improvement from feedback received

• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.

The ideal candidate will possess:

• Minimum a Diploma in any related with at least 5 years relevant Sales Management/ Supervisory experience
• Strong leadership qualities, result oriented, dynamic, self-driven and motivated to work with and through people of various levels
• Excellent in promoting teamwork and synergize the team towards achieving sales target
• Driven by data, analytical, able to develop team by managing their sales activities and coach them accordingly
• Excellent in building a network of excellent customer relationships
• Able to identify potential opportunities and provide cost effective solutions to clients
• Ability to work onsite especially under the sun and go on joint visits with Sales/ Technical colleagues
• Good understanding of Business clients in your designated geographic areas/ region
• Able to work autonomously and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to drive team to achieve & exceed sales targets
• Ability to think on your feet to coach team with customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia. Ability to converse in other local dialects will be an added advantage
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

Rewards and Benefits:

• Attractive base salary and performance bonus
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd.    

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Branch Address:

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(cover Kulim and SP areas)

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.
  

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.
  

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd   

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang.