Total 6 Service Consultant job vacancies in Education / Training category in Johor Bahru

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements: 

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

1. Commission and bonus
2. Allowance (travel stipends, transportation, etc.)
3. Nearby public transport
4. Central location
5. Casual dress code
6. Free snacks / Happy hours
7. Regular team activities
8. Medical insurance
9. Personal leave
10. Personal development opportunities

We seek an education consultant to join our student-focused organization. The ideal candidate has classroom experience, a passion for helping students reach their potential, and mastery over the current research on how to drive student achievement and optimize educational choices.

Jobs Description

- Identifying individual student needs and recommending appropriate education program

- Work effectively with teachers, education leaders and learning organisations

- Meet with administrators and teachers to discuss programs which are suitable for students

- Organise or facilitate events and workshops

- Work to a professional code of conduct and ethics and remain impartial

- Comfortable working independently and collaboratively with other team members

- Assisting in the development of exam preparation materials

Requirement

- Preferably candidates have a background in teaching and education

- Critical thinking skills in order to problem solve and find solutions

- Time management skills and the ability to meet tight deadlines

- A good understanding of the current education landscape

- Possesses excellent written and oral communication skills

- Effectively bilingual in both Chinese and English

You will have a broad responsibility in the evaluation of innovation projects which is a critical step in identifying high impact projects with benefits to patients/staff and/or cost savings. Your scope of work includes the following items:

a. Independently conduct systematic and non-systematic literature review using various search engines and public databases to evaluate the potential value of health innovations

b. Identify subject areas for data extraction and conduct data extraction and data wrangling from institutional databases to support the evaluation of the potential value of health innovations and for specific research projects

c. Draft and format evaluation reports for innovation teams and management reporting d. Manage projects from start to end with guidance (i.e. develop research objectives and study design, perform data extraction and data collation, conduct data modelling, perform statistical analysis and engage and collaborate with various stakeholders)

e. Perform statistical analysis and other data analysis for various impact assessment projects

f. Perform health technology assessments (cost analysis, cost effectiveness analysis, cost utility analysis or budget impact analysis) with guidance

g. Draft research abstracts and manuscripts

h. Support secretariat and administrative functions pertaining to the impact assessment unit

i. Any other ad hoc duties as assigned by Head of Department (HOD) and/or supervisor

Job Requirements

• Bachelor’s Degree in any discipline
• Proficiency with Microsoft Office applications
• Proficiency with Statistical applications and in Project Management is preferred
• Knowledge and skills in project management, process improvement, improvement methodologies and tools and techniques, such as design thinking, lean and Six Sigma, would be a strong advantage
• Knowledge and skills in data analytics, statistics and data visualisation
• Prior working experience in a healthcare setting would be an advantage
• Knowledge of programming such as VBA, R, Python would be an advantage
• Ability to work under pressure and adapt to challenging conditions
• Ability to work both independently and in a team
• Must be fully vaccinated against COVID-19

Our Mission is “Partnering You in Organisation Growth through Culture Transformation”.

Through our work with each organisation, we strive to effect transformation, even when the change starts with something small. This is the “Butterfly Effect” - the idea that small, seemingly trivial events may ultimately result in something with much larger consequences.

If you are aligned to our purpose of facilitating change and transformation in organisations for growth, join our team and come build your future with us!

We are proud to be awarded the Tripartite Alliance Award 2021 for Fair and Progressive Employment Practices and Work-life Excellence.

What You Will Do

As a Research Consultant, you will support and assist Senior Consultants and Project Directors to:

• Design and conduct all forms of qualitative research including in-depth interviews, focus groups and observational techniques
• Design and conduct all forms of quantitative research including design of study, sampling, data collection, data processing and analysis
• Manage projects and deal directly with clients on project deliverables

What It Takes To Be In This Role

• Minimum 3 years of relevant experience in at least one of the above areas. Those with more years of experience will be considered for a Senior position.
• Working knowledge of MS Office software including Excel, Word, PowerPoint, and statistical software such as SPSS
• Resilience and tenacity
• Self-starter, self-motivated with a lifelong learning and growth mindset
• Team-player with good people management skills including clear communications and ability to establish rapport and trust
• Intrapreneurial – strong sense of ownership and responsibility, willing and eager to try new things, courageously questions the status quo when appropriate
• Effective leader with good communication and strong interpersonal skills

Job Description

Manager, Research, Evaluation & Development

We are looking for passionate individuals committed to the cause of enabling socially disadvantaged low-income families and communities realise their aspirations and get out of the poverty cycle.

This position will offer opportunity to spearhead a new unit committed to justice, data-driven decision making, and participatory research.

Responsibilities:

• Lead, design and execute an integrated Monitoring, Evaluation and Learning (MEL) strategy and system across the whole of SCC and transformation verticals, together with research consultant, to track families’ transformation journey so as to (1) to monitor the progress and impact of our work so that SCC can learn iteratively to adapt and improve our work and (2) to evaluate the extent to which SCC has achieved “Poverty Transformation With-in Empowered Communities”
• Iterate, finetune and validate SCC’s organizational theory of change (SCC TOC) through prototyping efforts in Lengkok Bahru (LB Prototype) in collaboration with social & family workers and various transformation verticals
• Work with various team leads to synergize and execute an integrated and coherent data collection system across SCC for MEL
• Work with research consultant to ensure that SCC team is equipped with capabilities to conduct and sustain MEL in our work
• Analyze collated data and synthesize insights on SCC’s work from the MEL system
• Communicate monitoring, evaluation and learning insights from SCC’s work to internal and external stakeholders
• Design & conduct programme evaluation for social work-related programmes and/or community initiatives
• Design & conduct evaluation for the family transformation verticals with pathways in education and development, home ownership and livelihood.
• Conduct research (can be joint research-evaluative study) on families which can assist in new program development or to build pivot strategies for existing programs
• Provide supervision and guidance to Research, Development & Evaluation (RED) Executive
• Work with FTMS data management team to ensure coherent data systems across SCC programmes/verticals that are aligned to the MEL strategy for tracking of families’ transformation journey towards Poverty Transformation
• Oversight of new and existing research projects across SCC and develop SCC into a practice and thought leading centre for community-centric, social mobility and practice research

Requirements:

• Degree with Honours with at least 6-8 years of research, or evaluation and/or marketing experience
• Experience working with the social service sector would be preferred
• Strong analytical skill and strong familiarity with non-profits and proficiency in research or MEL (Monitoring, Evaluation and Learning) framework or evaluative tools and approaches
• Ability to work autonomouslyand execute multiple tasks while responding to multiple priorities
• High level of judgment with an eye for trends and patterns
• Sensitivity to implications of policies on work with families
• Willing to be hands-on and work with internal and external stakeholders
• Team-player and willingness to collaborate

Only shortlisted candidates will be notified.

Thank you for applying.

Highligts:

Good Career Progression

Attractive Remuneration + Incentive

Job Desciption:

Beverage preparation such as tea, ice cream and other kitchen duties.
• Cashier and counter duties as assigned.
• Maintaining the overall cleanliness and tidiness of work areas.
• Be involved in the opening and closing of the store (depending on the shift).
• Other job tasks related to outlet operation assigned by the manager.

Requirements:

· At least 2 years of supervisory experience preferred

. Proactive, well organised & Passionate in working in F&B industry

. Able to lead and work independently

Location
Marine Parade