Total 499 Service Centre Manager job vacancies in Ampang Park

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Service Specialist, you will be required to communicate to clients and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time.

In order to be successful in this position, the ideal incumbent must be able to deliver a smooth customer service experience to all customers through email communication and online chat, you will be expected to manage all feedback received and handle them with urgency and care to provide an outcome that is both fair and satisfactory.

The ideal incumbent will be expected to manage the day to day email communication with customers and distributions and provide quality customer service through reviewing, assessing and providing the response in a timely manner and meet SLA of 90% email resolution within 5 working days. You will be required to work with different business units to provide a one stop solution to the customers and resolve feedback or issues raised by customers or sales representatives.

** Office is centrally located at CBD
** 1 year contract with 1 month completion bonus + 22 days Annual Leave & full medical benefits/insurance
** Opportunity to convert to perm or extension (depends on performance)
** Offers hybrid work arrangement and hot desk
** Contract staff will enjoy good medical benefits and annual leave

skills and experience required

• Passionate about serving customers and provide outstanding customer service quality
• 2+ years of experience in customer service industry - ideally in Financial services sector
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the company

A privately-owned F&B business that prides in providing quality dining experience and continued to achieve good growth. They are now looking for an experienced and dynamic professional to partner the MD directly as a Finance & HR Manager.

about the job

Reporting to the Managing Director, you will be responsible for the full spectrum of finance activities for their F&B operations. You will be comfortable being hands-on with transactional finance work, ensuring timely and accurate month end closing and in charge of management reporting, budgeting, planning and forecasting activities. You will also be responsible for general HR administration and payroll activities.

skills and experience required

You are ideally accounting qualified with hands on full sets of accounts experience gained from F&B/Consumer/Retail industries. You are resilient, adaptable and comfortable to work in a fast-paced environment. You can look forward to working in a collaborative environment with hybrid work arrangements.

about the company

Our client is a leading global power provider with a strong history and presence globally. They’re looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

• Responsible for the commissioning, troubleshooting and repair of marine generators.
• Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
• Generate service reports to customers in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigate root causes of failures and recommend solutions.
• Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
• Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensure all technical and training documents are up-to-date and organized.
• Standby support and 24/7 emergency call for customer support.
• Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

• Diploma/degree in Electrical/Mechanical Engineering
• Minimum 3 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company

Our client, an esteemed biotechnology company, is on the lookout for a Senior Customer Service Associate based in Singapore to remotely support their expanding operations in Japan. As a vital part of this dynamic team, you will leverage your customer service experience and technical know-how to ensure seamless communication between customers, distributors, and internal departments, contributing to delivering a smooth order management process.

about the job

In this role, you will be responsible for a range of tasks, including standard sales order creation and maintenance, acting as a content expert on ERP and CRM teams, managing product returns and service requests, handling inquiries from internal and external customers, and ensuring timely fulfillment of orders. Your meticulous attention to detail, problem-solving skills, and ability to collaborate effectively will be key in exceeding customer expectations.

skills and experience required

We are seeking candidates with strong order fulfillment and customer support experience, preferably within the life sciences industry. Proficient written and verbal communication skills in Japanese language (business level) is essential to support the clientele market who may not be well versed in English . Additionally, a strong command of ERP and SFDC business systems will be required. The ability to work in a fast paced environment coupled with a Bachelor's degree in life science, chemistry, or business will be advantageous. If you are ready to take on this exciting opportunity and contribute to a global biotechnology success story, apply now to join this dedicated team in driving service excellence.

To apply online please use the 'apply' function, alternatively you may contact Carmen Tan. (EA: 94C3609/R2196577 )

about the company

Our client is a top tier manufacturer with a prominent brand recognition.

about the job

As a FP&A Manager, your primary responsibilities include active business partnering across the regional business to improve financial growth and managing a team of 2 analysts in the Singapore business.

In this role, you will assume responsibility for overseeing the complete FP&A portfolio in an additional region and be the key support of any M&A endeavours.


skills and experience required

You should come with a Bachelor Degree in Accounting and Finance, with 8 years of experience in the FP&A function within the manufacturing sector and have prior costing experience. The ideal candidate will possess strong business acumen, communication skills and be proficient in data analytics tools.

(EA: 94C3609/ R22104071)

about the job

• We are currently in the process of actively seeking an experienced Relationship Manager who specializes in KYC procedures, with a particular emphasis on onboarding foreign clients, especially within the realm of premium banks and investment institutions in Singapore.

Responsibilities:

• Demonstrate proficiency in KYC procedures, ensuring strict compliance with Singapore's regulatory standards for client onboarding.
• Utilize effective communication skills to guide clients through the onboarding process and align their documentation with KYC requirements.
• Drive the expansion of client portfolios by identifying opportunities and customizing financial solutions to meet client needs.
• Identify opportunities to cross-sell or upsell products and services to achieve client goals and boost revenue.
• Prepare reports and presentations on client performance, portfolio growth, and revenue projections for management review.

requirements:

• A degree is minimally required. You should have sound onboarding and kyc experience.
• Proficiency in spoken and written Mandarin is an advantage as you will be dealing with China company's management who only communicate in their native Chinese language
  
  To apply online please use the apply function.
  (EA: 94C3609/ R21103354 )

about the company

Our client is a global supplier for electrical and mechanical drive systems, including gear units, generators and couplings. Serving multiple key industries such as power generation, marine, wind power and many more, they’re now on the look out for a Service Engineer to join their dynamic team during an exciting time in their development.

about the job

Reporting directly to the Service Manager, you will:

• Attend field service calls within the Southeast Asia region
• Inspect, repair, and install gear drives and other transmission parts (i.e. planetary, mill drive, variator drives, marine drives, coupling etc.) at customer sites
• Drive direct interaction and coordination with customers’ site personnel
• Troubleshoot errors and advise on corrective action
• Write customer facing reports
• Read and work from blueprints, parts lists, and assembly protocols
• Disassemble gear drives, inspect disassembled parts, write up and report failed parts, and advise on replacement parts.
• Create expense reports

job requirement

• Diploma/Degree in Engineering or equivalent
• Minimum 10 years of experience in power transmission, heavy equipment assembly, marine, or wind gearbox applications or 5 years of experience in field service operations
• Ideally possess gear box maintenance experience
• Possess ability to carry items up to 20 kg in weight, climb stairs and ladders generally up to 125 meters in height
• Experience in electrical, mechanical, hydraulic maintenance/troubleshooting
• Willing to travel occasionally within SEA

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

about the company:

My client is a premier provider of cutting-edge scientific and medical solutions, specializing in laboratory equipment, reagents, and top-tier consulting services

Location: Tuas

Work Schedule: Monday to Friday, Officer hours

Job scope:

• Lead warehousing and supply chain teams in managing inventory, warehouse operations, and supply chain improvements.
• Plan, coordinate, and execute all warehouse operations, including secondary assemblies and transportation.
• Develop contingency plans for process change risks.
• Collaborate with Service Quality and Customer Service Team to manage customer expectations.
• Ensure compliance with ISO 9001, ISO 13485, GDP, GMP, and HSA standards.
• Act as the main customer interface for operational matters and manage outsourced transportation.
• Assist in Request for Quotation (RFQ) processes.

Requirements:

• Bachelor’s degree in supply chain, warehousing, logistics, or related field required.
• Minimum 6 years' experience in 3PL/warehousing/4PL distribution in medical, pharmaceutical, or healthcare sectors.
• Experience in GDP-certified environments and knowledge of ISO13485/ISO9001 standards preferred.
• Proficiency in transport management systems and warehouse software essential.
• Proven leadership in team management necessary.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

about the company

A leading UK industrial multinational with a long standing history and a leader in their specialised field, Singapore is anchored as their commercial and service hub. There is an exciting opportunity for a hands-on individual to lead their local operations as a Senior Finance Manager.

about the job

With a functional reporting to the finance lead in the APAC HQ based in China, you will manage a small team with responsibilities over the full spectrum of finance operations. You will be the point of contact with external audit and tax parties to ensure corporate governance. You will also be the go-to finance partner to the Country MD to drive business profitability and performance. Additionally, you will be responsible for payroll activities for the local business.

skills and experience required

You should ideally be ACCA or degree qualified with at least 8 years of finance controllership experience in a lean set up. Experience with Microsoft AX Dynamics is advantageous. You are confident, articulate and able to communicate with all functions of the business. You are comfortable working in the north and can look forward to a hybrid work environment.

To apply online please use the 'apply' function, alternatively you may contact Aprilyn Chan.
(EA: 94C3609/R1216039)

About the job:

• Acquire New-to-Bank (NTB) High Net Worth individuals.
• Collaborate closely with internal and external stakeholders across the bank to tailor solutions that align with clients’ needs.
• Identify opportunities to promote banking products to both existing and new clients.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes, and regulatory requirements.

Skills and experience required:

• Excellent interpersonal and communication skills.
• Proficient in presenting effectively and communicating ideas and concepts.
• Possess a good working attitude, high motivation, and a result-oriented approach.

(EA: 94C3609/ R21103354)

about the company

Our client, one of the largest life insurance players in the Asia pacific region and known for their wide range of products and world class service.

about the job

In this position as a Product Development Specialist, you will be responsible for designing of products, be involved in the implementation, pre and post launch product review and maintenance.

The ideal incumbent will be required to conduct competitive analysis against similar bancassurance products in the market and work closely with other businesses in the region for product idea, you will be expected to engage stakeholders through product proposition presentations and soliciting product feedback from Partnership distribution and work with pricing team and reinsurers to develop products that meet customer’s needs while achieving business objectives.

As a Product Development Specialist, you will also be involved in reviewing all the marketing collaterals such as brochures, product pack, website and conduct mandatory training for the launch.

skills & experience required

• 3+ years of life/health insurance experience, preferably in a product development or project management
• Strong analytical skills and an ability to understand complex life insurance product
• Ability to independently complete basic and moderately complex projects/studies
• Prior experience with sales tracking, illustration software, financial analysis, competitive analysis, distribution surveys preferred
• Good spoken and written communication as well as articulate interpersonal and negotiation skills
• Ability to work in a team effectively while managing tight timeline, and must be comfortable working in a fast-paced environment

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

about the company

Strong branding in the market with a good corporate culture, this MNC has been growing exponentially in the last decade. Currently, they are looking for a high caliber APAC Internal Control Manager for their business.

about the role

In this role, you will be responsible for the overall governance of the controls across the APAC region. You will streamline the process to ensure compliance with group policies and compliance. You will manage the entire governance program which includes the governance of the Risk Control Matrix and IT General Controls. You will interview the various departments’ stakeholders to understand the process flows. You will evaluate the financial records and to interpret policies and procedures. You will apply accounting and auditing standards to mitigate any risks and to enhance the control environment. You will design flowcharts and business plans to ensure that the overall business and internal controls’ objectives are met. You will update the accounting and finance policies in accordance with reporting standards and requirements to drive standardization.

skills and experience required

You should ideally possess an accounting degree from a reputable university and/or a CPA/CIA/CISA. You have more than 8 years experience in internal audit and internal controls. You possess strong business partnering, stakeholder management and good communication skills. You are a strong problem solver. Prior experience in a Bog4 will come as an advantage for this role.

To apply online please use the 'apply' function. (EA: 94C3609/ R1439933)

Assistant Manager, Line Management (Maritime)

About the company: In the maritime sector, my client stands out as one of the globe's largest independent feeder carriers. They specialize in delivering reliable and cost-effective service solutions tailored to meet their customers' feeder transportation needs.

about the role:
Responsible for overseeing the operations of designated services with a focus on profitability, maintaining continuous communication with stakeholders, vendors, and customers .Adaptability to market dynamics is essential to enhance service volumes, scope, efficiencies, and profitability. This position entails travel to visit customers, agents, and terminals.

Responsibilities:

• Hold P&L responsibility and ensure cost efficiency and yield optimization.
• Optimize ship selection based on intake, bunker consumption, and tonnage for minimized port dues.
• Control direct and indirect costs comprehensively.
• Manage terminal contracts and resolve claims in collaboration with the legal team.
• Develop and execute trade route strategies, including consolidation or expansion efforts.
• Compile trade statistics and reports for analysis.
• Manage cargo space and prioritize high NTV returns.
• Implement rate adjustments such as GRI, RR, and CBR.
• Coordinate rate quotation and filing with the commercial department.
• Maintain updated booking forecasts with agents.
• Cultivate and maintain strong customer relationships to become the preferred vendor.
• Engage in business development activities including new service development and securing slot deals.

Requirements:

• Bachelor’s degree in maritime business or business management.
• Willingness to travel internationally as necessary for business purposes.
• Min 5 years of experience in the shipping industry, particularly in trade-related roles.

How to Apply:

Interested candidates, please send your CVs to gracelyn.teo(@)randstad.com.sg or call +65 98254517.

Note: Only shortlisted candidates will be contacted. (EA: 94C3609/ R21101213)

about the company

Our client, one of the up and coming largest Insurance companies.

about the job

In this position as an Underwriting Manager for the Motor department, you will be reporting to the HOD and responsible for driving the company’s motor insurance strategy which include retail, motor and fleet business. You will adhere to the motor underwriting guidelines and risk assessment protocols to deliver sound underwriting practices, monitor and manage the motor portfolio to maintain an appropriate risk profile and profitability.

Your day to day duties will also include underwriting of new business and renewal business to ensure efficiency, quality customer and distributor service and compliance with regulatory requirements and work closely with internal stakeholders such as the pricing team, sales team and claims department.

** Individual contributor but work alongside with a small team
** Based in Singapore, office is located at CBD - walking distance from MRT
** Underwrite full suite of risk including Fleet, Private, Commercial and High performance car
** Offers hybrid work arrangement - 2 days WFH a week
** Attractive salary, flexi allowance, performance bonus, medical benefits, annual leave and average 2 months bonus

Skills & experience required

• 7+ years of experience underwriting commercial and private motor Insurance
• In-depth knowledge of the Singapore insurance market and regulatory requirements
• Strong negotiation and communication skills
• Strong analytical skills and attention to details

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

About the job:

• Acquire New-to-Bank (NTB) High Net Worth individuals.
• Collaborate closely with internal and external stakeholders across the bank to tailor solutions that align with clients’ needs.
• Identify opportunities to promote banking products to both existing and new clients.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes, and regulatory requirements.

Skills and experience required:

• Excellent interpersonal and communication skills.
• Proficient in presenting effectively and communicating ideas and concepts.
• Possess a good working attitude, high motivation, and a result-oriented approach.

(EA: 94C3609/ R21103354)