Total 2 Security job vacancies in Johor Bahru

Introduction:

BIT Solution Pte Ltd provides solutions & services to help our customers in increasing business value and advancing in information technology. We make technology simple and reliable. Our one-stop services include maintenance & support services, system implementation, LAN/WAN, security, wireless, internet solutions, virtualization,

Responsibilities:

• Work on service desk tickets that come in via phone or email or onsite
• Monitor and manage system alerts and notifications, and respond accordingly through service tickets
• Support technical issues involving Networking & Security
• Level 1 & 2 technical support at the network level: WAN and LAN connectivity, routers, wireless, firewalls, and security
• Basic remote access solution implementation and support: VPN, and RDP, Team Viewer or Webex
• Product knowledge of Cisco Switches & Firewall, HPE or Dell Switches Fortigate, Sonicwall, Aruba, Aerohive, Ruckus
• Improve customer service, perception, and satisfaction
• Fast turnaround of customer requests
• Ability to work in a team and communicate effectively
• Escalate service requests that require Senior Engineer level support
• Enter time and expenses as they occur
• Understand our internal processes by completing assigned training materials
• Enter all work as service tickets as it occurs
• System documentation maintenance and review
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements:

• Excellent written skills including grammar, punctuation, and the ability to communicate professionally with clients and document work performed
• Customer service skills
• Ability to communicate verbally via the telephone with clients and vendors
• Understanding of operating systems, business applications, printing systems, and network systems
• Ability to diagnose technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request detail

Responsibilities:

· Support presales functions which requires customers' interactions, technical presentation and proof of concepts

· Design of network & security diagram

· Implementation of networking & wireless solution like Cisco / Alcatel / HP Aruba

· Implementation of load balancers and other security appliances like Citrix Netscaler, F5, email security, web gateway, web security appliances, etc

· Implementation of next gen firewall like Cisco / Sonicwall / Watchguard / Fortinet / Palo Alto / Checkpoint

· Implementation of security applications like DLP / Anti-virus / Deep Security / SentinelOne

· Ability to provide customers’ satisfaction and execution for all project deliverables.

· Provide rectification and resolution of network problems/issues.

Requirements:

1. Degree in Engineering or computer science or IT

2. Min 8 years’ experience in Network & Security Project Implementation

3. Any relevant security product certification

4. CCNP certification is a requirement, CCIE will be advantageous.

5. Experience in TCP/IP, VPN/Firewalls/IDS/IPS, VOIP, Structured Cabling, wireless LAN and routing technologies

6. Experience in network design and troubleshooting; Local Area Network, Wide Area Networks, Datacenter Networking, addressing, routing protocols, Domain Name Services, Proxy Services and Radius Services

7. Strong experience in WAN & LAN network topology and design

8. Project management of large-scale network projects will be an advantage

9. Able to work on weekends and odd hours.