Total 5 Research Analyst job vacancies in The United States of America

Role: Market Research Analyst

Perks and Benefits: Best in the industry.
 

Work Timing: 4.30 PM to 1.30 AM IST

 

Working Days: Monday to Friday.

 

Work Location: OTP, Chennai- WFO

 

Duration: Full Time 

Job Description:

• Lead introductory presentations and work with the pre-sales team to develop tailored presentations.
• Manage the Demand Generation team to achieve Sales targets and objectives.
• Must comprehend the strengths of the company and devise a demand generation plan encompassing all service lines.
• Develop and implement strategic sales plans to expand the customer base and increase revenue.
• Identify new business opportunities and markets to maximize sales growth.
• Build and maintain strong relationships with clients, understanding their needs and providing solutions.
• Train, mentor, and educate sales team members to enhance their skills and performance.
• Prepare sales forecasts, budgets, and reports for management review.
• Collaborate with other departments, such as marketing and Digital Engineering practices, to ensure alignment and support for sales initiatives.
• Stay updated on IT services trends, developments, and best practices to maintain a competitive edge.
• Ensure compliance with company policies, procedures, and ethical standards.
• Working shift is predominantly night shift (4.30pm to 2.30 am IST).

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression.

We are looking for an IT Service Desk Analyst to join our Birmingham office (B26):


- Contracted to 37.5 hours per week
- Monday to Friday – shifts between 07:00 - 17:30
- Hybrid working offered
- No bank holiday working required

Benefits:

- 25 days holiday plus your birthday day off after 1 years’ service
- Pension scheme & Life assurance
- Great online training academy
- Employee focused company with progression opportunities


As an IT Service Desk Analyst, you will be the 1st line support for the whole company, you will ensure a smooth running of IT systems throughout the business.

Working as part of the IT team, answering calls from colleagues to provide remote access support on a full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers, and networks.

You will need to take ownership of calls, providing excellent customer service to colleagues and understand when to liaise with 3rd party providers to facilitate resolutions where external support is required to resolve the issue.


IT Service Desk Analyst - Experience & Attributes:

- Customer focused, ideally with experience of working on a 1st line service IT desk
- IT support experience on ERP (Enterprise resource planning) systems
- Solid understanding of Microsoft packages & Windows environment in a retail/warehouse setting
- Experience of providing support on Hardware - desktop, laptop, handheld, mobile and telephony.
- A flexible approach and an ability to work under pressure
- Embracing of change and new technologies
- Proactive approach and a natural flair for building relationships with customers


PLEASE APPLY ONLINE TODAY and a member of the team will be in touch

Suitable for: Technical support analyst, information technology specialist, system administrator, IT help desk, network administrator, desktop support, IT support

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK

Proud member of the Disability Confident employer scheme

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will assist the Research Fellow and Manager by providing secretariat support to various research meetings. You will help with developing the programme evaluation plans, engaging the programme stakeholders and coordinating meetings. You will also assist with the logistical preparation for recruitment drive. Additionally, you will be required to do data entry as well as record keeping.

Requirements:

• Bachelor’s Degree in Public Health, Statistics, Biological Sciences, Social Science, Epidemiology with at least 1 year of relevant experience
• Good knowledge with Microsoft Office softwares
• Experience in using any statistical package (SPSS/STATA/SAS) or qualitative analysis software Nvivo
• Good verbal and written communication skill
• Good interpersonal skills and ability to work both independently and in a team

Overview

We have an exciting opportunity for an IT Senior Business Analyst to join our new ARMS Global Discretionary team.

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Enterprise Mobility is powered by technology, and IT is a vital area of the business. As a diverse team of idea enablers and problem-solvers, our innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a team that creates and delivers powerful technical solutions for our branch locations and employees across Europe with the resources and support to develop in a variety of career paths.

T strategy is cloud and API focused which provides opportunity for growth building new solutions using Microsoft Azure, migrating on-premise solutions to the cloud, adding to our API market place and delivery of a portfolio of customer integrations.

The Senior BA will be responsible for working with our business users to document requests and user requirements for the ARMS solutions area. This position will form part of a development team, working closely with colleagues in Product Management, our customer/business partners, and Global IT to meet the needs of our business.

ABOUT THE TEAM

The Automated Rental Management System (ARMS) provides replacement rental management services and software solutions to insurance companies, dealerships, fleets, and collision repair centers. Our mission is simple: to bring all stakeholders in the collision repair industry together in a way that benefits everyone. Our web-based software solutions are designed to enhance performance management with complete transparency, concise measurements, and seamless data integration. We believe in the power of key performance indicators to drive improvement.

ABOUT THE LOCATION

Our primary office location is in Egham. Occasionally, some meetings will be held on-site and require travel to the office at the employee’s expense. This is likely to be less than 10 times a year. At all other times, the employee can work remotely (within the UK) or in the office as they choose.

Responsibilities

• Develops, interprets, reviews, validates, documents, and maintains business and functional requirements. Coordinates and facilitates meetings to define key capabilities and requirements.
• Evaluates business requests to determine feasibility; researches and identifies options that best serve business needs.
• Provides information about how requirements may affect functional design documents. Serves as the primary interface between the users/product management and the IT team; may be required to present formal presentations to end users, stakeholders, and management.
• Conducts structured walkthroughs of requirements with business and project team members.
• Assumes the role of Scrum Master to facilitate ceremonies such as daily stand-ups, sprint planning, sprint retros and sprint demos, etc.
• Participates in acceptance testing to ensure client/user needs are met. Presents information regarding enhancements and tracks and responds to questions from business and IT team members.
• Identifies potential problems that may arise with new or enhanced applications; communicates how problems will affect business.
• Writes business correspondence and technical reports; reviews report results for accuracy.
• Possesses general knowledge of the IT environment and Enterprise’s lines of business. Assists with researching opportunities to minimize complexity by leveraging current IT investments and seeking out cost effective solutions.
• Participates in change management activities, including testing, troubleshooting, and investigation.
• Assists team with investigation of operational and support issues arising with existing products.
• Maintains established service level agreements to meet customer expectations and quality standards.
• Protects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures.

Qualifications

• Strong experience of working in an IT Business Analyst role.
• Strong understanding of the Software Development Life Cycle
• Working to Agile principles in teams.
• Excellent Verbal and Written communication skills tailored to audiences with varying levels of technical knowledge.
• Experience of using standard business analysis tools and techniques

Please let us know about any accommodations you may need to participate in the recruitment process.

ADDITIONAL iNFORMATION:

Hours: 40 Hours per week, you must be based in the UK.

Salary: £50,000 - £65,000 Depending on experience

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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