Total 4,261 Quality Assurance.html job vacancies in Quality Assurance / Control category in The United States of America

Join us as a Quality Assurance Manager

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

• We’ll look to you to lead regulatory compliance and conduct insight, oversight and challenge
• You’ll be providing expert support, advice, MI and escalation to leaders and the business on risk management
• This is an opportunity to gain exposure as you own stakeholder relationships to make sure there’s an early understanding and buy-in of conduct risk appetite activity

What you'll do

As a Quality Assurance Manager, you’ll be supporting executives in making sure that the business strategy for the relevant business units is consistent with and supports an effective regulatory framework. You’ll also be supporting executives on regulatory engagement with the FCA in relation to relevant matters relating to customer franchises and business units.

On top of this, you’ll be:

• Mitigating the risk of legal or regulatory sanctions, material financial loss and reputational harm
• Providing critical analysis and independent challenge, on the function’s strategy, and approach to defining and measuring the conduct risk appetite
• Interrogating and assessing function structures and providing strategic regulatory advice through a focus on customer outcomes and regulatory expectations
• Providing technical advice on the interpretation of regulatory rules applicable to the function and their impact on the operating model

The skills you'll need

To succeed in this role, you’ll need strong financial services experience, preferably in banking and regulated firms in the conduct risk environment. In addition, you’ll need broad technical knowledge of products, services and regulations relevant to Pensions / Financial Services.

You’ll also demonstrate:

• Knowledge and experience of providing regulatory and technical support and advice to senior management
• The ability to analyse, understand and draw sound conclusions from a wide range of sources and information including MI
• A track record in effective senior stakeholder management, with relevant experience in a compliance or conduct risk related discipline
• Experience in, and the ability to have, challenging conversations with stakeholders to reach agreed positions, with a proven strength in influencing and negotiation skills
• The proven ability to think strategically and to simplify complex conduct matters to make sure they are effectively managed, understood and communicated

A minimum of 2 years experience in Quality
Ability to read and write in English
Ability to use inspection and test equipment  

About us
Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It?s a future-driven group commitment, designed to create lasting value.
We?re the largest plastics recycler in Australia and New Zealand and one of the region?s biggest user of recycled materials. We have 6,000 team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world?s largest brands that consumers know and trust.
As a global leader in circular and sustainable packaging solutions, we?ve committed to lead the circular economy through a $500 million investment plan. 
For us, it?s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people?s lives every day.
Our ... Click here to view more detail / apply for Quality Assurance Officer

Job Role: Graduate Quality Calibration Officer

Job Type: 12- 18-month ongoing contract possible permanent

Job Reward:£15.00 - £20.00 per hour

Days based Monday to Friday role, 40 hours.

Negotiable hourly or day rate based on candidate expectations

Department: Manufacturing Engineering &Laboratory - calibration and metrology support

Location: Greater Manchester

Job Type: Temporary, long term opportunity

Client: Global category leader in medical health & Life Sciences manufacturing

We are attracting a Graduate Quality Metrology and Calibration Technician / Engineer / to join the Greater Manchester facility

Job role: to coordinate and carry out routine maintenance and calibration of all laboratory equipment.

Role Responsibilities: Graduate Quality Calibration Officer

• Working within the Metrology Division of the Engineering department, you will also provide metrology support for all equipment systems, troubleshooting and rectifying equipment breakdowns

• Also, planning and scheduling service and calibration engineering

• Working with eights measures and temperature control equipment onsite

• Carry out routine maintenance and calibration tasks on schedule to ensure that laboratory equipment remains in service and valid for use (i.e., Pipettes, Balances, Incubators etc.)

• Coordinate maintenance and collaboration documentation compliance requirements

• Initiate/upgrade preventive maintenance and calibration process specifications

• Maintains SOP for instrumentation/metrology

• Maintains an accurate inventory of instruments, consumables, and spare parts. Works closely with Supply Chain to ensure inventory records and database are kept up to date

• Liaison with outside contractors and vendors for equipment repairs or contract maintenance

What does your day-to-day look like? Graduate Quality Calibration Officer

• Carry out routine maintenance and calibration tasks on schedule to ensure that laboratory equipment remains in service and valid for use (i.e., Pipettes, Balances, Incubators etc.)

• -Support equipment validation initiative with regards to Metrology input

• Coordinate maintenance and collaboration documentation compliance requirements with vendors

• Maintain and upkeep the equipment assets in the electronic data management system with all maintenance and calibration events

• Investigate technical requirements and initiate/upgrade preventive maintenance and calibration process specifications

Role Requirements: Graduate Quality Calibration Officer

• A' Level, TEC or equivalent qualification in a relevant engineering or scientific discipline

• Suitable for a developing graduate that wants to build their cv and experience level in a global company in a technical, quality and engineering support role

• Experience in calibration and/or maintenance support for a manufacturing company, or equivalent, with demonstrated skills in writing complex calibration SOPs and technical operating procedures

• Understanding of technical metrology requirements, assisting calibration specifications, coordinating, and monitoring new equipment

• We are looking for a talented Metrology Engineer / maintenance systems planner to join our Manchester facility to coordinate and carry out routine maintenance and calibration of all laboratory equipment.

• Demonstratable experience working in a cGMP environment to ISO or FDA regulatory standards is desirable

• Experience in calibration and/or maintenance support is ideal for a pharmaceutical, medical device, or biotech manufacturing company, or equivalent, with demonstrated skills in writing complex calibration SOPs and technical operating procedures

• Good planning skills to produce project timelines, good with systems and data

For more information on this role, please contact Mike Butler on 0113 2123519 or send a copy of your CV to mike.butler@omegaresource.co.uk

Candidates who are currently a life sciences graduate, calibration engineer, systems metrologist, metrology technician, maintenance specialist, machinate systems planner, ;Laboratory Technician, graduate engineer, developing engineer, quality systems engineer, may be suitable for this position.

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Job Description

• Lead and guide sub-contractor to achieve quality workmanship
• Handle paperworks , defects issuance and reporting
• Conduct defects investigation and identification

Requirement

• Minimum 4 years in CONQUAS
• Possess at least 2 good industry practices certificates
• Microsoft office knowledge
• Able to communicate with client and consultant

Roles & Responsibilities:

• Support in the creation of the company's QA manual and oversee updates and revisions.
• Coordinate the organization and distribution of quality documents throughout the company.
• Execute various quality-related tasks.
• Conduct internal and external audits on behalf of company management.
• Ensure clear communication of contractor quality requirements to vendors and validate contractor documentation submissions.
• Attend pre-bid meetings to align project requirements with potential bidders.
• Participate in client quality management meetings.
• Develop and maintain project quality system documentation prior to project commencement.
• Assess qualifications and training needs for quality inspection staff.
• Supervise the resolution process for all nonconformance reports.

Requirements:

• Min. Degree in engineering & construction or related discipline
• At least 2-3 years working experience related engineering & construction.

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8306 8603 for confidential discussion.

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R23116335 | Poh Sook Hooi

Quality Assurance Manager
Full time
$115k + Superannuation

Synonymous with excellence and built from humble beginnings alongside undying passion and determination, Sonoma Baking Company is one of the world’s most respected artisan bakeries.
At Sonoma we never take for granted our origins, and always remember the journey. In doing so, we never forget that our people are our business. We are both a product and service business, and we own every part of its delivery by never accepting compromise, by sweating the detail and giving rise to each day; to be trusted for delivering the very best quality as the best artisan bakery in Australia and beyond.

About the Opportunity:
We are seeking an experienced Quality Assurance Manager that has a strong work ethic, has the ability to work individually but love being part of a team.

You enjoy good team camaraderie and have a can-do attitude. Reporting to the Storeman, you work well as an individual and collaboratively in a high-performing team in a culture that encourages you to push yourself for greater.

Responsibilities:
• Review and update food safety and quality management programs ensuring Sonoma achieves and maintains WSE and HACCP certification
• Review HACCP plans
• Regularly conduct staff training and measurements to maintain consistency across the board for both existing and new employees and ensure all initiatives and programs are documented for future mentoring and training
• Ensure Good Manufacturing Process and foreign object audits are performed throughout production, warehouse and dispatch areas
• Facilitate full Root Cause Analysis on all foreign object findings. Provide trending reports on foreign object findings
• Implement appropriate corrective actions, including full Root Cause Analysis, in conjunction with other departments and verify
• Coordinate regular HACCP review meetings
• Attend management review meetings
• Coordinate prerequisite programs for the food safety programs
• Attend HACCP audits and verification; and provide documents for third party auditing of HACCP and other certification including WSE, including being on site for all audits
• Assess suppliers to determine supply of safe and quality products to minimize non-conformances. Review and update approved supplier program
• Ensure our customer complaint handling policy meets customer satisfaction and corrective action taken to resolve quality issues in conjunction with the operations manager.
• Undertake annual label reviews to ensure labels are in accordance with FSANZ Australia New Zealand Food Standards Code and WSE
• Assist with the development of finished product specifications (meeting current government legislation) and arrange NIP for NPD once at approval level
• Manage pest control activities at Alexandria by liaising with pest controller to take corrective action as required and review pest control reports and audits to ensure corrective action is taken by appropriate parties
• Develop and conduct food safety and quality training and presentations
• Maintain and improve quality, food safety and hygiene within area of responsibility and take corrective action in response to quality, food safety and hygiene non-compliance
• People Management –set clear expectations, measure progress and provide feedback against expectations. Motivate and develop team by providing challenging opportunities and empower team to make decisions themselves.
• Ensure that quality KPIs are priority over production targets

About You:
• Degree Level qualification
• Minimum 2 years proven experience and strong understanding in quality assurance in food manufacturing.
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Ability to work independently and in a team environment.

We strive to be the best bakery and place to work where we don't just offer jobs - we offer careers.
In return for your passion for success, you will be rewarded with a competitive package and excellent career opportunities within an organisation that fosters your growth and development.

About Repurpose It

Repurpose It exists to make premium quality repurposed materials accessible to everyone. Our mission is to eliminate waste and pollution through closed loop resource recovery and we believe that closed loop waste systems are essential if we are to preserve our resources for the next generations. We recover resources and give them new life via Construction and Demolition, Excavation and Drilling, Road and Rail, Infrastructure Projects, Local Councils, Food and Organics, Construction and Landscaping materials. By partnering with the public and private sectors, our best practice technologies connect waste disposal to materials supply to ensure we deliver a truly closed loop solution to our clients. We invest in technology to dramatically reduce greenhouse gases and environmental degradation to protect the planet for future generations.
About the role
The primary objective of this role is to oversee the quality control of our entire site to ensure we are ... Click here to view more detail / apply for Quality Control Supervisor

Specialist Quality Lead – Aviation Compliance

Aerospace & Aviation

Gloucester – (Hybrid)

Permanent position

Benefits: Bonus, Non contributary Pension, Private Healthcare, Life Assurance, + more.

THE ROLE - Specialist Quality Lead

This is a fantastic opportunity for Quality professional at the top of their game in the aviation sector.

As a Specialist Quality Lead, you will be focused on the quality compliance related to a range of aviation standards and regulations.

With your background in aviation, you’ll have excellent experience in conducting Quality Audits whilst also hosting and External Audits.

You’ll be joining a fantastic business, with outstanding facilities in a modern purpose-built facility.

DUTIES - Specialist Quality Lead

• Compliance to international management systems standards; AS9100 CAA Part21 and Part145.
• Act as ISM (Independent Systems Monitoring) for Part21J
• Retain knowledge with aviation regulations, including CAA EASA, FAA.
• First line leader for a team of Quality professionals across multiple locations.
• Manage the companies QMS and quality systems.
• Lead continuous improvement of Quality business systems.
• Manage portfolio of external and customer Quality approvals.
• Create and conduct internal audit plans covering approvals and certification.
• Follow-up on quality and safety actions.
• Provide training on quality procedures, standards, and aviation regulations.

BACKGROUND – Specialist Quality Lead

• Extensive background in Aviation Quality Standards and Compliance.
• Knowledge of CAA Part 21J, Part21G and Part21J regulations.
• Interpretation of emerging regulations related to Safety Management Systems.
• Working knowledge of AS9100/ISO9001.
• Qualified Lead Auditor.
• Degree in relevant subject (Desirable).
• Ability to lead programs / projects.

For more information regarding this role please call Lee Powell on 01453 829530 or to make an application apply online directly via lee.powell@omegaresource.co.uk

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Quality Compliance Engineers, Quality Managers, Certification Engineers, Quality Leads, Principle Quality Engineers, Aviation Engineers and more.

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Please refer to the attached job description and person specification for further information about this role

Position: Manufacturing Quality Control Manager

Location: Near Swindon

Salary: £33,000 to £35,000 per annum

Acorn by Synergie is currently recruiting for a Quality Control Manager position in the furniture industry. This role requires a hands-on approach and offers a salary range of £33,000 to £35,000 per annum. Operating on a full-time basis from 8:30 am to 5:00 pm, this role may offer occasional remote work opportunities after an initial three-month training period. The position is based near Swindon.

We are seeking individuals with expertise in handling large goods shipments, particularly in overseeing the quality aspects of assembling self-build flat packs for clients. The successful candidate will be responsible for conducting meticulous inspections to ensure the quality of various assembly processes.

Purpose of the Role:

• Manage quality issues, including those not immediately visible, potentially requiring remote assessment.
• Organize and address multiple quality issues simultaneously.
• Interpret technical design packages and manufacturing details for accurate quality control inspections.
• Collaborate with internal teams for comprehensive training and support.
• Uphold internal and client standards, including legal and regulatory compliance.
• Improve quality control standards and supplier relations without increasing costs.
• Oversee quality control checks and maintain detailed records.
• Liaise between third-party QC agencies, suppliers, and internal teams.
• Monitor and enhance the quality control system's performance.
• Conduct timely quality control inspections without disrupting production.
• Support Design Managers in ensuring product quality.
• Facilitate communication between suppliers, manufacturers, and internal teams.

Key Activities:

• Develop and refine quality control procedures, standards, and specifications.
• Ensure manufacturing processes align with technical specifications and client requirements.
• Collaborate with design and procurement teams to establish quality standards.
• Maintain health and safety standards.
• Identify areas for improvement to reduce waste and increase efficiency.
• Establish quality procedures across product ranges and internal departments.
• Document quality control procedures and maintain accurate records.
• Utilise tools for unbiased product and manufacturing quality assessment.
• Advocate for cost-effective measures and risk assessment.
• Maintain comprehensive quality control reports and tracking documents.

Requirements:

• Degree or equivalent qualification/experience.
• 5 GCSE grades A/B or O Levels, including English and Maths.
• Extensive experience in retail equipment/interiors or similar industry.
• Proficiency in Microsoft packages.
• Strong background in quality control, inspections, and reporting.
• Ability to interpret technical design packages for accurate inspections.
• Detailed understanding of manufacturing and finishing processes.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

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Senior Quality Engineer
Job No: 671305
Brisbane - Inner Suburbs & CBD
Permanent Full Time
IT
Pay Band 5

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Senior Software Quality Engineer (Identity)

Work with a talented Quality Engineering team in Bank Technology
Were looking for an experienced Quality Engineer/Lead with strong automation knowledge
Brisbane location with great benefits and work flexibility

The Role
The Senior Software Quality Engineer (identity) works with the team to perform and guide on all types of testing, ensuring that the quality of the solution and resulting test artefacts meet the needs and requirements of our customers. You will be an advocate for testing, automation, and continuous improvement.




... Click here to view more detail / apply for Senior Quality Engineer

The benefits we offer you will include:

• 27 days holiday increasing with service up to 30 days (option to buy /sell)

• Pension contributions up to 9%

• Healthcare cash plan for you and your children

• Extensive flexible benefit program including Cycle to Work

• Life assurance at 4x basic salary

• Enhanced parental leave and pay

• Paid volunteering leave

• Access to industry leading wellbeing resources and tools

• Opportunities to develop your skill set and gain additional qualifications

• Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909

Marshall have announced that they will be moving this role to Alconbury Weald (PE28). Planned move will be towards the end of 2025

Responsibilities:

• Write, implement and maintain Project Quality plans.

• Conduct Project audits to demonstrate compliance to the specific project defined plans and processes.

• Conduct audits on products and project deliverables to determine robustness of internal systems in delivery to customer needs and expectations.

• Management of Audit non-conformances to ensure timely closure of actions.

• Generate and maintain appropriate KPI's to demonstrate process and product effectiveness.

• Investigating quality failures, identifying trends, assisting the relevant CA/PA owners in the determination of root cause and monitoring of the stated containment, corrective and preventative actions.

• Conducting Internal and Customer complaint RCCA.

• Manage third party approvals - typically CSC design approval, test and certification.

• Manage the release of products to the customer, host customer acceptance events, raise any non-conformances and monitor/manage their closure.

• Visiting supplier facilities to conduct FAT/FAI activities.

• Monitoring and facilitating closure non-conformances. Both internal and external.

• Regular supplier surveillance visits.

• Conduct configuration audits and First Article acceptance of supplied items prior to release to ensure supplied goods meet the defined specification.

• Perform Quality Assurance duties as defined by the Project Quality Lead.

Qualification/Experience

• Experience in project/product auditing.

• Experience in the implementation and writing processes and procedures.

• Have experience of implementing continuous improvement using standard quality tools such as 5 Why's , 8D, Fishbone, Pareto, etc.

• Experience of applying auditing techniques within the supply chain.

• Knowledge of MRP/ERP systems is essential. Working knowledge of Microsoft tools such as Word, Excel and Visio are essential.

• Knowledge of coating applications and appropriate process control.

• Knowledge of manufacturing process controls associated with Electro-mechanical products including welding.

Desirable:

• Member of the Chartered Quality Institute and IRCA registered.

• Knowledge of Q-Pulse.

• Auditor qualified to ISO9001.

#LI-Onsite

Careers That Change Lives

We are a learning culture.  An inventive and collaborative group.  We are dedicated to making sure that every patient gets the best product — when they need it.  We have strong ties to our local communities.  Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access to healthcare.

A Day in the Life

• Plans, directs, and implements all aspects of the company's design and development of new medical device products or software systems.
• May develop, evaluate, implement, and maintain technical quality assurance and control systems or reliability systems and standards pertaining to materials, techniques, or company products.
• Oversees the investigation and evaluation of existing technologies.
• Guides the conceptualization of new methodologies, materials, machines, processes or products.
• Directs the development of new concepts from initial design to market release.
• Manages feasibility studies of the design to determine if capable of functioning as intended.
• Monitors documentation maintenance throughout all phases of research and development.
• Organizes the coordination of activities with outside suppliers and consultants to ensure timely delivery.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Must Have:

• Bachelor’s degree required
• Minimum of 1 year of relevant experience

Your Profile:

• 1 – 4 years relevant experience
• Experience in leading a team and managing cross-functional teams like production, supply chain, etc.
• Experience in manufacturing or quality engineering of medical devices
• Experience working in production or operations would be a plus
• Good knowledge of ISO 13485
• Strong decision-making ability
• Good interpersonal and influencing skills

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Careers That Change Lives

Engineers are indispensable to achieving our Mission. That’s why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship, and the guidance you need to continue to develop your expertise. With roles in specific business units, as well as at the corporate level, you’re sure to find an opportunity to make an impact that’s right for you.

Today, we’re partnering across the industry to confront systemic healthcare challenges – this requires bold leadership. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide.

A Day in the Life

• Quality Improvement Projects across the sites:Lead and execute improvement projects related to manufacturing quality. Collaborate with cross-functional teams to identify areas for enhancement.
  Drive strategic initiatives aimed at elevating product quality and compliance.
  
• Core Competency Development in Quality organization:Establish and strengthen the Quality Engineering (QE) core competency within the organization.
  
  Knowledge Transfer and Teaching:Effectively transfer quality concepts and best practices to team members.
  Mentor and coach junior engineers in quality methodologies.
  Expertise in Process Validation, Process Monitoring / Statistical Process Control (SPC),Test Method Validation (TMV, Risk Management. Data analysis and Critical Thinking
  
• System Understanding:Gain a deep understanding of how the system supports various processes within the organization.
  Leverage this knowledge to drive continuous improvement.
  
  Decision-Making Authority:Make informed decisions related to quality processes and improvements.
  Serve as a consultant for critical quality-related choices.
  
  Continuous Improvement:Continuously improve existing processes and systems.
  Develop and implement innovative solutions to enhance quality outcomes.
  
• Technical Mastery:Stay abreast of global quality excellence programs, industry trends, regulations, and advancements.
  Be a technical expert in quality engineering practices.
  

Must Have:

• Bachelor’s degree required
• Minimum of 6 years of relevant experience

Your Profile:

• Bachelor’s degree in Engineering or related field (Master’s preferred)
• Certified Quality Engineer (CQE), Certified Quality Process Analyst or equivalent would be an advantage
• Six Sigma Green Belt certification would be a plus
• Significant experience in quality engineering, preferably in the medical device industry
• Strong analytical skills, attention to detail, and problem-solving abilities

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Zenith Infotech (S) is a 27 years old Tech Recruitment firm and is assisting our client to lookout for Quality Assurance Lead, working location is at Suntec City area.

If you are fit for this role and comfortable with 11 to 12 months contract role, you are most welcome to apply.

Job Scope:

• Propose a service quality plan which will detail the quality assurance measures, the method of accountability, the performance indicators, quality management

oversight, contractual requirements, timeline, and ways to evaluate the effectiveness of the plan to the client for endorsement before the commencement date of the Contract.

• Inculcate service quality mindset amongst the CSOs; nurture a service culture.

• Incorporate the survey script and conduct customer satisfaction survey for each call CSO received for customer service satisfaction audit purposes.

• Review the survey results of the customer satisfaction survey and implement improvement measures/plans.

• Coach CSOs on the service quality standards (e.g.1-to-1 training).

• Conduct monthly or ad-hoc internal audits each month to ensure continual demonstration of the satisfactory service quality by the CSOs,

• Perform transaction monitoring audits in accordance with the client’s agreed Marking Guidelines.

• Highlight and coach/arrange coaching the identified outliers on the respective non-compliance.

• To prepare and broadcast innovative quality initiatives like infographics.

• Execute investigations and provided findings as well as corrective actions in the event non-conformities are identified.

• Work with CCM, Trainer and Team Leaders on quality initiatives and facilitate reward programs.

• Perform Post Call Survey Validation and call out to lowly rated surveys to understand reason for failure.

• Validate Compliments and compile types of errors, service lapses/complaints and submit via Feedback Tracker to client weekly.

• Analyzes the raw data and identifies areas that require attention such as high occurrence of the same error and reoccurrence of error by same CSO.

• Highlight any concerns to CCM, Trainer and Team Leaders for discussion after coaching sessions.

• Providing inputs and ensuring that the required QA reports are completed in a timely manner for provision to client

• To cover Trainer’s job duties during Trainer’s absence.