Total 2 Quality Assurance Specialist job vacancies in Bukit Jalil

About the Opportunity

As a Contact Centre Specialist/Senior Specialist, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.

Your job responsibilities will include identifying and addressing team issues and conflicts, developing and implementing team strategies and goals, evaluating team performance and providing feedback. You will also collaborate with other Team Leads and Managers to ensure the success of the contact centre.

What You'll Be Doing

• To act as a Team Lead for one of the contact centre teams.
• Assist with escalation and investigation.
• Provide guidance and support to contact centre team members.
• Identify and address contact centre team issues and conflicts.
• Develop and implement contact centre team strategies and goals with the Contact Centre Manager and Head of Department.
• Evaluate contact centre team performance and provide feedback.
• Collaborate with other Contact Centre Team Leads and Manager.
• Preparation of reports when required.
• Any other tasks as assigned by the Contact Centre Manager and Head of Department.

What We Are Looking for

• At least 3-5 years of working experience in a Call Centre environment is required for this position, with a minimum of 1-2 years of experience in leading a team.
• Candidates with prior experience with the Healthcare Insurance provider will be an added advantage.
• Proficient in Microsoft Office Application.
• Possess good interpersonal, writing and communication skills.
• Driven to deliver an exceptional customer experience and inspire others to do the same.
• Might be required to work on certain Saturday mornings depending on the department’s operational needs.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

We are seeking dynamic professionals to join our claims team in our corporate managed healthcare business.

The Job

• Provide accurate and efficient adjudication of claims, validation, pre-authorisation of applications and LOG issuance to meet operational and SLA targets
• Conduct regular review of current claims processes and working with internal stakeholders on developing new and improved processes to improve efficiency and overall claims experience
• Manage escalations and stakeholder relations
• Being a champion for change as well as providing on-going training and development for effective claims management.
• Liaise with the Insurance Company to verify exceptions as well as to resolve any complaints
• Conduct analysis, prepare periodic reports and presentation when required

Requirements:

• Strong technical understanding of the claims process for medical claims, preferable in a Third-Party Administrator/Managed Healthcare environment
• At least 2 years of experience in a Third-Party Administrator/Managed Healthcare environment
• Highly developed interpersonal skills
• Excellent organisational skills and exceptional eye for details
• Passionate about driving change to improve business outcomes.
• Exceptional communication skills and stakeholder management skills

Interested applicant please click apply, or send in your resume to us. Kindly note that only shortlisted candidates will be contacted.

To know more about our organisation, please visit https://www.alliancehealthcare.com.sg