Total 19 Quality Assurance Manager job vacancies in Business Management / Project / Planning category in Petaling Jaya, Kuala Lumpur, Malaysia

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the
pioneer in advocating Cell Medicine to the public and it has done so for the past 10
years. Under the founder, Prof Carl Zhang’s leadership, the company offers
sophisticated products to improve cellular health and wellness, which includes Health
& Wellness devices, Food Supplements, Skin Care and Home Care products. In 10
years, we have reached more than 10 countries and currently have office set up in
countries like Singapore, Indonesia and Thailand to better serve our distributors and
customers.
Currently, our growing company is seeking to hire a General Manager who will be
responsible for the following:

Responsibilities:

• Overseeing daily business operations
• Developing and implementing growth strategies and business plans
• Communicating business goals
• Creating and managing budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Overseas recruitment and training of new employees
• Evaluate and improve operations, productivity and financial performance
• Training and coaching heads of department
• Supervising big projects and keeping track of their progress
• Ensure staff follows health and safety regulations
• Improving revenue
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Generating reports and sharing presentations for upper management

Requirements:

• Degree in business management or a master’s in business administration
• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Good knowledge of different business functions, especially in MLM field
• Strong leadership qualities and analytical ability
• Excellent communication skills
• Problem solving aptitude
• Highly organized
• Strong work ethic
• Good interpersonal skills
• Meticulous attention to details
• Computer literate
• Proactive nature

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.
   

Requirements: 

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Fluency in English, Mandarin and Bahasa Malaysia (written & spoken)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Responsibilities:

• Transform traditional business platform to digital business platform. 
• To initiate new ideas for improvements in business processes as well as operational system for efficiency and effectiveness in the entire process.
• To lead and drive digital project management activities and timeline planning with internal or external parties to organize the various components needed to initiate, run and conclude major projects. 
• Frequent conduct Fintech market research on digital technology, propose & implement applicable solutions/features to the Company. 
• Act as the owner of digital business platform (AEON Web, Mobile App, Wallet & any digital business platforms) to create & maintain the digital business platform through collaboration/coordination with respective stakeholders. 
• To measure & monitor on the digital business platform performance and liaise with respective business units for the digital platform improvement and growth. 
• Refinement of policies and procedures, system enhancements, rules and regulations to support overall strategic direction 
• Responsible to innovate and develop new improve features in functional system requirement. 
• To lead the digital channel process/operation improvement that provides expertise and serve as an internal consultant to Business Units specialising in improving customers experiences. 
• Provide support to external and internal stakeholders in regards to functional system. 

Job Requirements:

• Bachelor’s degree in Marketing, Bachelor degree in Marketing, Communications, Business, and Arts, Social Science or other related creative discipline required.
• Min 5 years of experience in Digital Planning or equivalent.
• Adapt at building and leading strong, happy and productive team environments, internally and externally, across varied stakeholder teams.
• Ability to work and thrive in a self-starter, fast-paced and changing environment.
• An outstanding creative sense, with exceptional attention to detail.
• Self-motivated, ability to multi-task and meet deadlines.
• Ability to provide efficient, timely and reliable customer service to both internal and external customers.

Perks & Benefits

• Performance Bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

AAA Greencell International Group 總部位於馬來西亞吉隆坡，是
向大眾倡導細胞醫學的先驅，過去 10 年來一直這樣做
年。在創辦人張教授的領導下，公司提供
改善細胞健康和保健的先進產品，其中包括健康
和健康設備、食品補充劑、皮膚護理和家庭護理產品。 10 年內
多年來，我們已到達10多個國家，目前在
新加坡、印尼和泰國等國家，以便更好地服務我們的經銷商和
顧客。
目前，我們不斷發展的公司正在尋求聘請一位總經理，他將擔任
負責以下事項：

職責：

• 監督日常業務運營
• 制定和實施成長策略和業務計劃
• 溝通業務目標
• 建立和管理預算並優化支出
• 制定政策和流程
• 確保員工有效率地工作並獲得專業發展
• 海外新進員工招募及培訓
• 評估和改善營運、生產力和財務績效
• 培訓及輔導部門負責人
• 監督大型專案並追蹤其進度
• 確保員工遵守健康和安全法規
• 提高收入
• 分析會計和財務數據
• 研究和識別成長機會
• 為高階管理人員產生報告並分享簡報

要求：

• 工商管理學位或工商管理碩士學位
• 擁有豐富擔任總經理或類似行政職務的經驗
• 規劃和預算經驗
• 熟悉不同的業務職能，尤其是傳銷領域
• 強大的領導特質和分析能力
• 高超的溝通技巧
• 解決問題的能力
• 組織嚴密
• 非常有職業道德
• 好的社交技能
• 注重細節
• 電腦知識
• 積極主動的性格

Job Responsibilities:

• Oversees the day-to-day work and operations of branch to ensure adherence to organization guidelines.
• Control operating expenses and keep within the approved budget.
• Recommend investments that will achieve sustainable cost savings and process efficiency improvements.
• Ensure the implementation of approved SOP’s within the approved budget of resources allocated for the operation.
• Review the performance KPI’s and operating expenses. 
• Initiate the review of operations (KPI’s and Operational issues) with the principal’s representatives and schedule the reviews to take place on a regular basis.(weekly or monthly, depending on the requirements of the principal and the complexity of the operations)
• Attend to specific issues and concerns, raised by the Principal, in a timely manner.
• Prepare and recommend business and budget plans for approval by the management.
• Initiate cost saving projects with emphasis on improved processes, line efficiency gains, reduced wastage or increased automation so as to reduce cost, improve quality and increase productivity.
• Monitors operations staff work performance. Coach subordinates on important aspects of work performance, and where appropriate recommends development plans promotion or further improvement in areas of poor performance.
• Ensure a clean, safe and hazard free work environment in all areas of the business.

Requirements:

• At least 5 years experience in operation or in a relevant field.
• Strong knowledge in WMS system.
• Well verse in computer application eg. Word, Excel & PowerPoint.
• Customer Orientated and Strong Customer Relationship.
• Possess leadership skills and able to impart skills and coaching to staffs.
• Planning, organising, delegation and analytical skills.
• Project management and implementation skills.
• Excellent verbal and written communication skills, especially in English.
• Prior experience in direct selling organization will be advantageous.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

A DAY IN A LIFE

• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
• Research and analysis on industry benchmarks to identify market leaders, best practises and identify how this could be applied to improve Teleport’s Business lines;
• Research and analysis on macro and microeconomics factors that is impacting the industry and understanding how this can significantly impact Teleport’s goals and objectives;
• Having a deep understanding of the key levers of the business lines and applying market and industry factors that will “move the needle” and impact Teleports objectives and financials;
• Work closely with business and enabler leaders, to understand how operations impacts the business and ensure business and operations team are aligned with our long term goal and objective;
• Collaborating with cross-functional departments independently (all departments including operations) to identify gaps in the business and providing solutions “looking at the bigger picture” (taking into consideration long-term goals and objectives);
• Monitoring profitability of all entities under Teleport Group to ensure revenue and profits are maximised with cost contained;
• Making key decisions around how capital or working capital (internally generated through EBITDA or external funding) are redeployed into the business. Balancing between growth, scale and profitability;
• Building, monitoring and constantly reviewing financial models for Teleport Group;
• Building dashboards for FP&A reportings - single source of truth;
• Preparation of monthly reports - key messaging, financial and operational performances (not financial consolidation reports/reporting packages) for external (bankers, investors, etc) and internal stakeholders (Management, Shareholders, Capital A, Airlines);
• Preparation and review of forecasts and budgets
• Manage and align objectives and work closely along the other 2 team members (finance business partners)
• Implement and coordinate ad-hoc finance business initiatives

SKILLS

• These are minimum-requirement skills and a ‘must-have’ for the role:
• Analytical and problem solving skills
• Independently managing multiple stakeholders effectively
• Ability to work under pressure and tight timelines
• Good time management
• Strong team player

QUALIFICATIONS & EXPERIENCE

• At least 6 years experience in the related field (FP&A)
• Quick and resourceful in obtaining market and industry information and applying them to the analyse business impact
• Power BI and or Tableu or anything equivalent
• Worked closely with cross-functional business and enablers teams (business partners)

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a dynamic Project Manager to join our team and work closely with our tech and product teams on our latest products and technology. You will support Aethir in developing and communicating our strategy, ensuring that all team members work effectively and efficiently towards our goals.

Responsibilities:

• Work closely with the tech and product teams on the latest products and technology
• Develop and communicate Aethir's strategy, ensuring team members work effectively towards goals
• Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements
• Monitor and report on key business metrics, including financial and operational performance
• Assist in the development and implementation of company strategy and annual planning
• Lead and support cross-functional initiatives, ensuring alignment and integration across the organization
• Manage and optimize key operational processes to drive efficiency and effectiveness
• Define tasks and activities, assigning responsibilities to team members
• Create and maintain project schedules, ensuring deadlines are met

• 4+ years of experience working in high-paced development environment as an assistant or coordinator
• At least 10 years of experience in IT or network field
• Strong analytical and problem-solving skills
• Highly organized, strategic thinker
• Excellent written and verbal communication skills
• Experience in project management or program management
• Ability to distil complex information into clear and concise presentations
• Proven ability to build relationships and influence stakeholders at all levels of an organization.
• Fluency in both English & Mandarin is required for communication with internal stakeholders.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Flexible Working Options
• Work within a Global and Local Team

Get to know the Role:

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

Position Summary

1. Maximize operation competitiveness by comprehensively analyzing changes in internal and external management environment and IT technology, and establishment of process operation strategy.
2. Improve the efficiency of operation by designing and constructing operation process and system in response to changes in business structure.
3. Identify the operational issues of business divisions and related subsidiaries and make fundamental improvements to contribute to business including revenue and profit generation.

Role and Responsibilities

• Prepare reports, financial reports, spreadsheets to support the work of Chief Financial Officer (CFO) and other staff.

• To support RHQ and HQ reports in Korean. 

• Research, collate and provide background information to CFO and team to assist them to make informal decision or actions.

• Consolidate reports from other business functions and provide further commentaries for overall business as well as identification of risk & opportunities to CFO.

• Liaison person with RHQ & HQ on new implementation of company objectives and cascade to business.

• Assist in various projects or ad-hoc projects as requested by management.

#LI-Midsenior #LI-SME

Skills and Qualifications

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Finance/Accounting/Business Studies/Management or equivalent.

• Excellent communications skills and proficient in Korean and English (both written and oral)

• Minimum 3 to 5 years of working experience in the related field is required for this position

• Preferably candidate with business or accountancy background

• Strong collaboration required to work with different dept/function

• Excellent in MS Office and people management skill

• Independent at work and is highly motivated

• Excellent interpersonal skills and is resourceful

Join us and #ReimagineYourFuture

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Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Knowledge:

Ability to put subject knowledge to use. Basic Knowledge of Chemistry particularly water related.

Ability to dissect a process into parts and look at them individually to make a whole. Ability to grasp a new process.

Business related:

To develop business in the F&B sectors through cold calls to generate interest in the customer, understand customer needs and have the proposal made and executed to meet the customer needs and also to generate additional business to Diversey. Abiltiy to demonstrate value proposition and close the sale.

Ability to conceptualise and develop the complete solution for the customer to generate business

Development  and delivering of presentations and proposals.

Sound understanding of the commercial environment and efficiently manage distributors.

Skills:

Build sustainable and mutually beneficial customer relationships.

Ability to work in a team.

Customer Service:

Basic customer service by providing technical support to the customer. Problem solving during performance issues.

Maintaining a positive customer perception for Diversey.  Owner of the customer account within Diversey in all aspects.

Demonstrate a comprehensive understanding of the customer's processes and their Cleaning & Hygiene needs.

Business Development Manager for F&B based in Johor Bharu

Emerging Markets Partner Business Manager

Description -

What an Emerging Markets Partner Business Manager does at HP:

• Serves as the expert to the partner for complex information regarding product, services, and software transitions, promotions, and configurations.
• Educates and updates partners on new HP technologies or solutions. May be brought in by partners to sell HP brand to end customers.
• Establishes and maintains account plans to promote sales growth.
• Achieves assigned quota for HP products, services, and software.
• Transactional and relationship selling working within a team of selling professionals.
• Creates, fills-in and manages HP funnel for deals with partners and transforms potential leads into joint sales activities.
• Establishes relationship with partner at all organization levels including senior executives.
• Ensures partners are compliant with legal and SBC practices.
• May drive SOW growth with distributors who are managing small partners on behalf of HP.
• May recruit and develop business relationship with new partners.

Individuals who do well in this role at HP, usually possess:

• University or Bachelor's degree preferred.
• Typically 5-8 years of selling experience at end-user account or partner level.
• Solid experience in selling to partners in a complex environment.
• Solid understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning.
• Solid understanding of HP's organization & operations, including key business rules, and alignment with HP go-to-market strategies, partner segmentation, key programs & initiatives, structure.
• Solid understanding of many of HP's products, software, and services. Able to communicate the strengths of HP's offerings, and overcome objections.
• Effectively sells HP offerings by building strategic relationships with partner decision makers; and promoting HP programs and offerings.
• Develops account plans with partner to grow HP's share of the business.
• Partners effectively with others in the account to ensure coordinated efficient account management.
• Ability to motivate partner's sales force.
• Solid understanding of pipeline management discipline and ability to explain benefits to partners.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

50%

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Services Channel Business Development Manager - Malaysia

Description -

We are looking for a Channel Business Development Manager to join our team to drive a transformational change in the reseller channel. Our aim is to develop partners so that they can provide a consolidated workplace experience for their customers.

The candidate, who has both strong sales and business management skills, with experience in the services and contractual space, would be based in a global organization, but responsible for a set of partners / countries. The role includes understanding, driving and achieving / over-achieving sales targets and, as part of the country sales organizations, the execution of centrally designed initiatives, utilizing global tools to promote local channel business, as well as analyzing market environment and challenges, and consolidating local requests and help needed. Responsibility also includes establishing the right business governance with the partner landscape, managing the current channel activities, and recruiting new partners.

Scope of the role is HP’s Personal Computing and Office Printing Services and Solutions portfolio across product lifecycle services, managed print services and PC & Print Software, in one word: HP Workforce Solutions portfolio.

This role is ideal for people who want to be part of the emerging HP business area for the future and drive its growth and development.

Partner enablers to help grow sales and delivery of HP Services (PC and Print) (including value proposition, program, tools, dashboards, incentives)

What a Lifecycle Services Channel BDM – Malaysia does at HP:

• Partner enablement: value proposition, collaterals, trainings

• Partner selection, segmentation, adoption, certification

• Services channel programs deployment

• Partner Services joint business plan for top partners

• PBM education on channel tools, programs, growth initiatives

• Business dashboards & analysis

• Linkage to technical support resources

• Limited to no involvement in end-user sales or partner account management

Key performance metrics 

• Services p-rate

• Sell-thru, services mix

• Growth initiatives performance

• Number of partners selling Services

• Channel program partner participation

• Partner share of business

• Engagement with other teams 

• Day to day Partner engagement together with Market Channel Sales team

• Feedback on products, pricing, value proposition, sales enablement, and growth initiatives to Global channel Workforce Solutions and GBU

• 4P planning: channel incentives development with Services Categories

Individuals who do well in this role at HP, usually possess:

• Services sales background

• Partner management experience

• Good mix of analytical and action-oriented mindset

• Good communication skills within Market and on global level

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

• Lead Cloud migration team to implement solutions.
• Strategize, Define, and deliver Cloud migration plan per customer’s requirements.
• Work with Customer to enlighten Cloud knowledge and expectations.
• Ability to make tradeoff recommendations regarding cost, security, and deployment complexity given a set of application requirements.
• Plan and implement projects.
• Help define project scope, goals and deliverables.
• Define tasks and required resources.
• Coordinate project team.
• Manage budget.
• Create schedule and project timeline.
• Track Deliverables.
• Lead meetings and set expectations for project team.
• Monitor and report on project progress.

• Over all 10+ years and 5+ years of hands-on experience implementing projects as AWS workloads.
• Experience in Managing AWS cloud migration projects.
• Deep hands-on experience leading the design, development, and deployment of business software at scale.
• Extensive experience with open-source technology, software development and system engineering.
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
• Interest in Cloud Engineering and its impact on greater business practices.
• Skilled at working in tandem with a team of engineers, Project management teams, or alone as required.
• Certification as an AWS Cloud Practitioner. (Other cloud-related certification also a plus.)

What you’ll do:

As CRM Strategy Manager, your experience in creating impactful direct engagements will be essential to provide strategic guidance on key client engagements, together with Strategy lead. Rooted in an in-depth and empathetic understanding of the consumer’s current environment and ecosystem as well as their priorities, motivators and pain points, you will play a central role in developing effective CRM programmes and experiences relevant to consumers’ needs and aligned to clients’ business ambitions.

Day-to-day, your role includes:

• Building consumer personas, identifying pain points and mapping CRM centric experience journeys to envision brand experiences and how they connect across web, mobile, AI and other emerging interfaces

• Focusing on the core business KPIs, develop and implement CRM programmes that align to key moments of need within the customers journey based on insights from analytics and behavioural science, derived from consumer and digital platform data tools (eg Salesforce, Comscore, Google Analytics, GlobalWebIndex, Social Analytics)

• Deliver omni-channel direct engagements across email, push notifications, web, mobile apps, social platforms, and other channels and devices, as relevant to the customer segments and experience

• Crafting CRM Experience briefs with powerful, unexpected insights that inspire

• Identifying cultural trends and keeping a pulse on internet and start-up culture; providing teams and clients with a point of view on how it affects the way brands connect with people

• Partner with client to innovate meaningful member benefits, programmes or feature improvements that differentiate the brand and delight customers, anchored on familiarity with adtech and martech tools and platforms

• Partnering with other capabilities across the agency (Business leads, Data, Technology, Experience Design and other teams) to determine strategy needs, develop and facilitate implementation of CRM Strategy and Programmes.