Service Operations Manager
2 months ago
Key ResponsibilitiesResponsible for all aspects of operations performance for the respective region, including but not limited to supply, logistics, q.....
Key Responsibilities
Responsible for all aspects of operations performance for the respective region, including but not limited to supply, logistics, quality, I&W, cost metrics/KPIs tracking, delivery to plan, and continuous improvement
Ownership and management of service quality to meet operating plan commitments and drive continuous improvement strategy and execution (contract execution, NCs etc....)
Ownership and management of cost of goods sold to meet operating plan commitments and drive continuous improvement strategy and execution within the region
Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan
Communicates operations & supply chain progress /execution for their region to senior executives and stakeholders
Supports product configuration and SSCM ongoing maintenance and optimization partnering with service product marketing
Supports service product development field readiness execution
Collaborates cross-functionally and supports service productivity efforts to support regional operations
Proliferates BKMs and Lessons Learned within the respective region, globally and across service business units
Partners with Engineering to drive timely technical and quality solutions to customer top issues
Communication owner between customer, field service operations and global team
Supports improvement of systems and processes to improve operational efficiencies
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Qualifications
Experience with semiconductor equipment in a production environment
Understanding of ALD/PVD/CVD technology and/or ALD/PVD/CVD tool maintenance
BS degree or higher
Engineering background preferred or equivalent experience
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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