Total 80 Programme Manager job vacancies in Customer Service category in Malaysia - Kuala Lumpur - Bangsar South

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job title: Centre Manager
Location: Bunbury, WA


Join a dynamic team within a leading independent commercial real estate firm.

Our client is actively seeking an accomplished Centre Manager for their expanding portfolio of retail centres in Bunbury's South-West region.

This role presents an exceptional opportunity to contribute expertise while enjoying the vibrant lifestyle offered in the area.
 
Why Choose Us?
Manage day-to-day operations of a diverse retail property portfolio.
Oversee lease renewals and coordinate fit-outs as necessary.
Cultivate productive relationships with all stakeholders.
Prepare comprehensive reports, correspondence, and documentation.
Ensure adherence to safety protocols and legislative standards.
Contribute to risk assessments and workplace inspections.

What you will need to bring:
A minimum of 10 years' professional experience within the property market discipline.
Robust understanding of building services and current real estate market activities, trends and their potential impacts on tenancy, financial and physical aspects.
Exceptional attention to detail with a ... Click here to view more detail / apply for Centre Manager

Posted: 23/04/2024

Closing Date: 06/05/2024

Job Type: Permanent - Full Time

Location: Bunbury

Job Category: Community Services and Development

Job Description

As an integral part of our 2024-2028 Strategic Vision, the Service Manager at Step-Up Step-Down will contribute to Richmond Wellbeings vision of being a Leader in Transformative Services.  At Richmond Wellbeing we are committed to delivering safe, high-quality, best-practice mental health services that make a difference to peoples lives through our passionate, expert teams.
About the Role
As a Service Manager, you will lead a team to deliver exceptional services to residents at our Step-Up Step-Down (SUSD) residential site in partnership with WA Country Health Service and Cyrenian House.
You will ensure compliance with regulations, manage budgets, develop staff, and foster a culture of excellence and

... Click here to view more detail / apply for Service Manager

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Supports team manager and performs management duties when the manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management 

• Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective. 
• This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience. 
• Be the owner of department systems, tools, SOPs, and overall customer experience.

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:


Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme
Provide leadership and support for the care team and act as a champion for residents’ safety and dignity.
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services.
Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
Act as a role model for good care governance practice.


Key Responsibilities


Provide leadership and support for clinical and care colleagues and act as a champion for resident’s safety and dignity
Work with the home manager to formulate strategies for service development or changes in service provision and support implementation
Provide effective leadership and support for the care team within the home.
Supervise the care team on a day to day basis and through formal supervision.
Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
Demand high quality service delivery focused on residents individually assessed needs.
Act within Care UK’s Admission & Discharge Policy
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
Ensure that colleagues have undertaken training appropriate to their roll and that learning is transferred into practice.
Monitor delivery of care, including infection prevention and control procedures, e.g. wound care, catheter management; and ensure high standards are maintained.
Develop links with local nurse specialists and teams e.g. continence nurse, tissue viability nurse, falls service etc. and ensure that residents are referred according to local procedures and protocols.
Provide support in relation to medicines management and be able to assess colleague’s competency to manage medication.
Act at all times within your own skills and competence.




Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services


Collate performance information required for the monthly management and other reports as required by the home manager.
Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident or complaint.
Ensure high standard of record keeping are maintained in accordance with company requirements.
Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
Ensure that clinical equipment is maintained in a safe, clean and fully functional state and that colleagues are competent and confident to use it.
Report areas of concern to the home manager and agree appropriate action to be taken.




Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues


Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded and investigated in line with company policy.
Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are implemented within the home.
Organise team meetings and ensure that minutes are taken and disseminated.
Provide information to residents and relatives in relation to care delivery, being mindful of data protection and Caldicott requirements.




Act as a role model for good care governance practice


Act at all times within own competence and knowledge.
Report any concerns regarding poor performance or unsafe practice via line management.
Intervene immediately in situations where there is significant risk to residents.
Assist the home manager to meet all relevant regulatory, contract and good practice standards.
Maintaining necessary residents confidentiality; at all times being mindful of Caldicott requirements.




Safeguarding of Vulnerable Adults / Mental Capacity Act

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD



Health and Safety

As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974, to:


Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
To ensure that adequate measures are taken to protect the health and safety of all colleagues including the maintenance and upkeep of a safe environment.


Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the company’s ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located in Bunbury the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Relocation assistance if needed Large Company with growth & Development  4 weeks annual leave per year!  Other…

Click here to view more detail / apply for Care Manager

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Oversee and assist to manage the Customer Experience team, ensuring efficient and effective daily operations.
• Supervise, guide and monitor the team in delivering a best in class customer experience via our omni-channel support.
• Act as a dependable resource, ready to provide support and fill in for team members on daily operations as required.
• Develop and implement customer engagement and process improvement strategies.
• Collaborate with cross-functional teams to execute strategic projects aimed at enhancing customer experience and achieving business objectives.
• Monitor performance metrics and provide regular reports and insights to manager.
• Demonstrating critical thinking, problem solving and a commitment that is in line with our mission and company values.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

What we are looking for:

• Have at least 3 years of experience in Customer Experience or Customer Success role, preferable in the financial services or fintech industries.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals and experience in team’s management.
• Demonstrated ability to execute strategic projects and drive results.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with CRM systems and customer engagement tools is an advantage.
• Prior experience in customer onboarding and AML will be an advantage.
• Self-motivated and capable of working independently as well as collaboratively in a fast-paced environment.
• Adaptable and flexible, with the ability to thrive in a dynamic and evolving organization.

What it is in for you:

• Dynamic and lean team
• Opportunities for learning and growth
• Quarterly team outing & hangout

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

If a genuine job seeker, please ensure a resume is attached (not just a Workforce Australia profile) as without a resume we are unable to contact you.
The purpose of a Home Care Packages Case Manager will be to provide support, maintain accurate documentation and coordinate internal and external home care services for clients who have been allocated Home Care Packages.

Case Management

Support and facilitate the provision of the allocated Consumer Directed Care packages via the accurate completion and lodgement of documents.
Develop and document a strengths based care plan with the client and their carer/representative to implement services which will met their individual needs.
Provide regular review meetings according to policy and procedures, which involve the care recipient, family, carers and community service providers including the client’s GP and other appropriate personnel, making modifications to the care plan as required.
Ensuring that accurate information and advice is provided to residents, service users, staff, the Coordinator, Allied Health and In Home Support, Director, Community Services and other agencies
Support the ongoing access to Consumer Directed Care by working, in consultation with the consumer, the establishment of a budget and associated care plan.
Provide ongoing case management for up to 60 Home Care Packages (HCP).
Monthly budgets are finalised and made available to all recipients of a Commonwealth funded Home Care Package.
Generation of HCP monthly activity reports via the client management system (Etools/Carelink+).
Maintain working knowledge and practice of Aged Care Commission Standards in all aspects of case management..
Liaise with the Service Coordination team to provide consumers with client focussed care, including accurate information of consumer needs for service delivery.
Receive new client applications through internal or external referrals.
Contact new clients to arrange an appropriate and convenient time to visit, and provide the client with the appropriate, relevant and applicable documents in accordance with company policy, including client agreements, care plans and fire safety plans, and ensuring all documents have been thoroughly completed.

Qualifications, Key Skills and Abilities

Minimum Certificate III in Aged Care / Individual Support or equivalent experience in similar role
Passion for supporting individuals and families
Commitment to organisational excellence
Strong verbal and written communication skills
Ability to develop rapport with internal and external stakeholders
Effective time management
Ability to manage competing priorities
A good command of the MS Office suite

.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

Assistant Store Manager rebel Sport is calling! We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved. About you You are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basis You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customers You model exceptional customer service and can coach a team to deliver the same You have the ability to resolve complaints and queries in a professional? Click here to view more detail / apply for Customer Service Manager rebel Warrnambool

DECATHLON AUSTRALIA IS LOOKING FOR YOU

Decathlon is an international sporting goods company in over 55 countries worldwide. We are looking for passionate sports lovers in Australia to join our start-up team. Each new teammate will help us serve our purpose each day; ‘Making sport accessible. We started our Australian activity in 2016 with our online business, and we now have 5 large stores and growing network of small format Decathlon Connect stores across Melbourne and Sydney. We are currently recruiting for a Country Leader & CEO for Decathlon Australia.. Find out more at www.decathlon.com.au.


CUSTOMER SERVICE MANAGER

The Customer Service Manager oversees the customer service function. They are responsible for ensuring we manage and meet the customer service demand by resource planning, improve overall customer satisfaction, be a true Decathlon ambassador and improve the overall economic results for their perimeter.

The Customer Service Manager collaborates with Store Leaders and other key stakeholders to deliver exceptional customer experience and has an active role in advocating for customer satisfaction. This role is permanent, full time position.


KEY DELIVERABLES

Serve as the Customer Satisfaction Leader always putting the customer experience first
Develop, plan and implement strategies to improve customer satisfaction and customer experience on all of the Decathlon channels
Participate in the development and execution of strategic and tactical business plans with other members of the cross functional team supporting the customer satisfaction strategy
Track and measure all key performance indicators weekly and monthly, and take corrective action based on data analysis and customer feedback
Lead a team of customer happiness officers and taking full ownership of recruitment, training and management of the team
Organise priorities by adapting to the current volume of customers, enquiries and ongoing issues
Determining customer service requirements by conducting surveys, assessing and categorising customer feedback and continuously analysing data to set stronger benchmarks and frames for best practice


KEY SKILLS

Proven team management and leadership skills
Strong Customer service and influencing skills
Able to recruit, induct and train their own team autonomously
Ability to multitask and manage multiple projects and priorities simultaneously
Demonstrated strong business acumen and decision-making skills; ability to identify, prioritise, and articulate highest impact initiatives.
Outstanding analytical skills
Solutions-oriented and able to identify opportunities to improve customer experience
Prior strong retail experience highly preferred
Candidate should have minimum 2 years of experience in a similar role

WHAT YOU NEED TO SUCCEED - WHO YOU ARE
You are an active sports person passionate about Sport; it is part of your life!
You will take the initiative in a start-up environment
You love business and are results-focused
You are a doer, not afraid to be hands on where needed
You have superior collaboration skills
You have international experience working with multinational teams in matrix environment
You have proven experience and success in a similar position

Salary Range: $70,000 - $90,000
Location: Melbourne

Please send your application with a resume and a cover letter to reetta.kurvinen@decathlon.com by 10th of May, 2024.