Total 9 Product Specialist job vacancies in Kuala Lumpur

Responsibilities

• Define, create, and manage marketing acquisition efforts across awareness, consideration, and conversion using multiple channels
• Analyse and identify the best content promotion trend to give further key recommendations in order to discover other ways of reaching customers and driving sales traffic
• Handling the end-to-end process of the influencer marketing strategist, starts from approaching suitable KOL/ Influencer, creating & present the brief, and reviewing their performance
• Ensure that a brand remains recognizable, up to date, and exciting to customers
• Making sure that branding is consistent across advertising and campaigns
• Forecast marketing campaign growth and ROI for marketing campaigns, working closely with product development and business development team
• Supervising advertising, product design, and other forms of marketing to maintain consistency in branding
• Manage KOL/Influencer seeding for campaign to create brand awareness and publicity

Requirements

• Proven min. 2 years of working experience in Brand Marketing, KOL / Influencer Specialist, Digital Marketing,
• Fluent in English & Chinese/Mandarin, both oral and written
• Bachelor's degree in Brand Communication or related major
• Experience handling beauty brand promotion or having a broad knowledge of beauty or skincare products is preferred
• An ability to think strategically to produce innovative and original ideas
• Strong analytical skills partnered with a creative mind
• Data-driven thinking and an affinity for numbers
• Outstanding communication skills
• Up-to-date with the latest trends and marketing best practices
• Able to join ASAP

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

職責

• 使用多種管道定義、創建和管理跨認知、考慮和轉換的營銷獲取工作
• 分析並確定最佳內容推廣趨勢，以提供進一步的關鍵建議，從而發現接觸客戶和推動銷售流量的其他方式
• 處理影響者行銷策略師的端到端流程，從接觸合適的 KOL/影響者開始，創建並呈現簡報，並審查他們的績效
• 確保品牌對客戶來說始終是可識別的、最新的且令人興奮的
• 確保品牌在廣告和活動中保持一致
• 與產品開發和業務開發團隊密切合作，預測行銷活動的成長和行銷活動的投資報酬率
• 監督廣告、產品設計和其他形式的行銷，以保持品牌的一致性
• 管理 KOL/影響者的行銷活動種子，以提高品牌知名度和宣傳力度

要求

• 經證明最小。 2 年品牌行銷、KOL/影響者專家、數位行銷工作經驗，
• 流利的英語和中文/普通話，口語和書面
• 品牌傳播或相關專業學士學位
• 有美容品牌推廣經驗或對美容或護膚品有廣泛了解者優先
• 具有策略性思考以產生創新和原創想法的能力
• 強大的分析能力與創造性思考結合
• 數據驅動的思維與對數字的熱愛
• 優秀的溝通能力
• 了解最新趨勢和行銷最佳實踐
• 可以盡快加入

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化

Key Responsibilities:

• Develop optimization strategies to increase website search engine results rankings
• Execute tests, collect and analyze data, identify trends, and insights for maximum ROI
• Manage SEO campaign expenses, staying on budget, estimating monthly costs, and reconciling differences
• Collaborate with editorial and marketing teams to drive SEO in content creation and marketing efforts
• Research and implement SEO recommendations
• Create and execute a link-building strategy
• Establish measurable goals demonstrating improvement in marketing efforts.

Requirements

• Experience with Google and Bing’s services, including Analytics and Webmaster Tool
• Familiarity with Google’s Keyword Tool
• Functional understanding of HTML and CSS
• Ability to work with back-end SEO elements: .htaccess, robots.txt, metadata, site speed optimization, etc.
• Proven success in link building and viral strategies
• Ability to deploy effective local and long-tail search strategies
• Deep understanding of mobile strategy and its relation to SEO
• Solid grasp of blogging, press releases, social media, and their synergy with SEO
• Experience in building inbound organic search traffic and improving SERPs
• Background in creating reports showing web analytics data and site evaluations
• Up-to-date knowledge of current, past, and projected SEO industry trends
• Familiarity with the best tools in the trade

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

主要責任：

• 制定優化策略以提高網站搜尋引擎結果排名
• 執行測試、收集和分析數據、識別趨勢和洞察以獲得最大投資回報率
• 管理 SEO 活動費用、保持預算、估計每月費用並協調差異
• 與編輯和行銷團隊合作，推動內容創建和行銷工作中的 SEO
• 研究並實施 SEO 建議
• 建立並執行連結建立策略
• 建立可衡量的目標，證明行銷工作的改進。

要求

• 擁有 Google 和 Bing 服務（包括分析和網站管理員工具）的使用經驗
• 熟悉Google的關鍵字工具
• 對 HTML 和 CSS 的功能性理解
• 能夠使用後端 SEO 元素：.htaccess、robots.txt、元資料、網站速度優化等。
• 在連結建立和病毒式傳播策略方面取得了成功
• 能夠部署有效的本地和長尾搜尋策略
• 深入了解行動策略及其與 SEO 的關係
• 紮實掌握部落格、新聞稿、社群媒體及其與 SEO 的協同作用
• 建立入站有機搜尋流量和改進 SERP 的經驗
• 建立顯示網絡分析數據和站點評估的報告的背景
• 有關當前、過去和預測 SEO 行業趨勢的最新知識
• 熟悉業界最好的工具

津貼和福利

• 員工股權
• 佣金和獎金
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary: We are seeking a dynamic and results-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will play a crucial role in attracting, sourcing, and hiring top talent to meet our organization's staffing needs. This position requires a proactive individual with excellent communication skills, strong interpersonal abilities, and a deep understanding of recruitment best practices.

Responsibilities:

• Develop and implement effective recruitment strategies to attract high-quality candidates for various positions within the organization.
• Source candidates through multiple channels, including job boards, social media, professional networks, referrals, and direct sourcing.
• Review resumes, conduct pre-screening interviews, and assess candidate qualifications to determine fit for open positions.
• Coordinate and schedule interviews with hiring managers and candidates, ensuring a positive and efficient interview experience for all parties involved.
• Collaborate with hiring managers to understand staffing needs, job requirements, and candidate preferences.
• Build and maintain relationships with external recruitment agencies, universities, and other talent sources to expand the candidate pipeline.
• Manage the applicant tracking system (ATS) to track candidate progress, maintain accurate records, and generate recruitment reports as needed.
• Stay abreast of industry trends, best practices, and emerging recruitment technologies to continuously improve recruitment processes and outcomes.
• Assist in the development and implementation of employer branding initiatives to enhance the organization's reputation as an employer of choice.
• Participate in recruitment events, job fairs, and networking activities to promote the organization and attract top talent.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 1 year of experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in a fast-paced environment.
• Strong knowledge of recruitment techniques, tools, and best practices.
• Excellent communication skills, both verbal and written, with the ability to build rapport with candidates and hiring managers.
• Fluent in English and Mandarin is preferred to liaise with Chinese counterparts.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

 Key Responsibilities:

• Review and process new driver applications, ensuring all required documents meet company standards.
• Verify documentation provided by drivers and update our system with new vehicle details promptly.
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
• Maintain adherence to Singapore regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

WHAT YOU WILL OWN :

• With the world as your platter, you will identify and source top talents across multiple functions and job levels, including but not limited to Customer Service, Commercial, Vendor Operations, Service Operations etc.
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.