Total 40 Full-time Product Management.html job vacancies in Customer Service category in The United States of America

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to recruit@tempserv.com.sg

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

Responsibilities

• To conduct preventive maintenance to home appliances product and equipments
• To sustain and maintain machines/equipments and to perform corrective maintenance
• To perform troubleshooting
• To monitor machines and equipments operational performance & condition
• To facilitate day to day operations

Requirements:

• Relevant experiences in home appliances repairing/ maintenance are welcome
• Has motor bike and/or car driving license
• Vehicle provided or own vehicle with allowance

Interested candidates, please forward a detailed resume as MS Word format (DO NOT SEND BY QUICK APPLY) and email to recruit@tempserv.com.sg

Tempserv Pte Ltd
License No: 06C3745
Attention: Daniel Lee / EA Personnel No: R1989151

• Position : Service Technician (Electrical/Electronic/Mechanical)
• Location : Near Upper Thomson MRT
• Working hours : 5.5 days (Monday - Friday: 9.000am-6.00pm, Saturday 9.00am-1.00pm)
• Salary (commensurate with experience): Up to $3200 + Overtime pay + Performance Bonus + Medical + Health Insurance
• Duration : Permanent
• Industry : Kitchen Appliances

Main Responsibilities:

• Provide efficient after-sales technical services, trouble-shooting, maintenance and Installation on company & range of home kitchen products at various
• customers location island-wide
• Keep sufficient stock levels of maintenance parts in personal vehicle
• to handle the out and in-door repairs for the range of Straaten products.

Requirements:

• Familiarization on products will be provided.
• Possess Class 3 Driving license is a must
• Bilingual in English and Mandarin/Malay to liaise with Mandarin speaking associates in view of business communications

Email to joie@searchpersonnel.com.sg

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

• MuleSoft's Customer Support team is looking for talented individuals with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

• As a member of the Support team, you will leverage advanced technical expertise to resolve complex platform-related issues affecting customers. As a Technical Support Engineer expert, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams.

• You'll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast-track your career toward customer-facing technical roles, and your successes will have an impact across the company.

• Work Hours: We are a 24x7 Support Hub, the candidate hence needs to be ready to work any shift available and be ready to change shifts based on business requirements from time to time.

Role & Responsibilities:

• Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing meaningful feedback on a regular basis to assist with troubleshooting integrations involving third-party APIs and implementation of other products.

• Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features.

• Provide feature explanation and implementation best practices.

• Create knowledge base materials dedicated to operational efficiency while empowering and enabling the developer community.

• Respond promptly and effectively to technical support requests from clients regarding integration API-related issues.

• Diagnose and troubleshoot technical issues, offering timely and accurate solutions to ensure minimal disruption to clients' operations.

• Collaborate closely with cross-functional teams, including developers and operations, to resolve complex integration challenges.

• Document and track support cases, solutions, and interactions in our support systems to maintain accurate records.

• Escalate critical issues to development teams when necessary, ensuring timely resolution.

Role Requirements:

• Excellent written and verbal communication skills.

• Proven analysis, troubleshooting, and problem-solving skills. Ability to effectively prioritize and escalate customer issues.

• Bachelor's degree in computer science or equivalent experience strong background and a solid understanding of object-oriented concepts and languages.

• 4+ years of prior experience in a Technical Support environment.

• Strong understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption.

• Experience troubleshooting Internet technologies: HTTP, firewalls, web servers, proxy servers, etc.

• In-depth knowledge of database concepts and data management (RDBMS) and SQL.

• We operate 24x7 which can involve working during one of the below shifts (not limited to shift timing can change) - AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time)

• EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Day Light Savings Time APAC hours – 5.30 AM IST onwards. Work hours can change depending on Business requirements.

Preferred Requirements:

• 4+ years of Experience in Application Support including middleware/networking knowledge. Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.

• Knowledge and troubleshooting experience with at least one programming language, such as Java, .NET, or PHP, and analyzing thread dumps and heap dumps as an added advantage.

What you'll need to be successful:
Industry relevant experience

• Must have experience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE framework

• Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)

• Deep knowledge of Internet technologies and protocols such as HTTP and FTP

• Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS, and SOA/Integration technologies

• Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open-source projects is also favorable.

Learn more about CSG and here is the Video.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training and metrics globally to support our worldwide Enterprise Customers!

We are also responsible to identify and own the service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this enterprise services portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment.

What you'll be doing:

• Develop service products for our professional and education services portfolio, by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as driving service benchmarking

• Define Service New Product Introduction processes, strategy, service requirements and policy development

• Evaluate customer and partner ecosystem, analyze the technology and business resources and identify specific services requirements for professional and education services

• Responsible to align key stakeholders, including internal technical team and external partners, to launch the new service

What we need to see:

• Results driven, capable of working in both a strategic and tactical environment, with ability to influence at all levels of the service business

• 8+ years of previous experience in product management and enterprise services (or equivalent)

• Interactive, engaged both internally and externally across product, sales, service and operations teams, and with global partner community

• Significant experience balancing multiple, key and services initiatives in parallel

• Detailed understanding of Service structures, operations and GTM strategy

• Extensive experience in design and delivering appropriate systems and enablement requirements in support of service initiatives

• Excellent communications and presentation skills, highly analytical and detail oriented

• Understanding of the latest technology

• Bachelors or equivalent experience in business and/or technical field. MBA is a plus

Ways to stand out from the crowd:

• Prior experience and demonstrated leadership in services industry and understand their ecosystems and key players

• Prior background in professional services, and to enable partners to deliver the services

• Prior experiences in education services, for developing trainings and certifications for external and internal customers

• Outstanding success in leading multi-functional teams, driving and delivering business critical service initiatives

• Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

The base salary range is 160,000 USD - 253,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Job Title

Wireless Engineer/Product Support Engineer

Job Description

Your challenge

The Wireless Engineer/ Product Support Engineer develops and implements the product technical support strategy and controls the product support process.

You are responsible for

• Provide support for associated products/solutions in diagnosing and troubleshooting systems and is the expert for the team internally and externally.
• Consult with others on complex issues. Influences functional management in the BU, local field, and key customers, including R&D. 
• Have a thorough understanding of the worldwide field organization including the multiple field roles and tasks that each performs.
• Champions customer support in the PM marketplace, specifically lowering the cost of ownership and increasing customer satisfaction.

Working with worldwide Customer Services Field Service to ensure successful product introductions from a service/support perspective and best-in-class service delivery that contributes to high Net Promoter Scores and increased customer satisfaction.

Providing technical assistance to the Technical Support Groups in the markets and end users/customers in diagnosing, troubleshooting, repairing, and debugging products, systems, or software when issues cannot be resolved locally.

To succeed in this role, you’ll need a customer-first attitude and the following:

• Bachelor’s Degree in medical informatics or applied science
• Proficiency with technologies such as: Philips ITS/Smart-hopping solution, 802.11, wireless environment assessment tools, device troubleshooting.

•  Experience with the following:
  • Wired and wireless protocol analysis tools (Wireshark, Omnipeek)
  • 802.11 RF Survey tools from (NetAlly, Ekahau)
  • Spectrum analysis tools (AirMagnet Spectrum XT, Metageek Chanalyzer).

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• This is a hybrid, role and only candidates living in the Cambridge MA, area will be considered.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information:

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.  Employees may request a reasonable accommodation.  *Montana employees, learn more here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Workplace Service Product Manager - Professional Services

Description -

Our Workplace Solution Professional Services Organization is leading the way in creating innovation and transformation in the changing world of work. We are looking for an energetic Service Product Manager to lead the development, implementation, and improvement of Workplace related project-based service offerings that meet customer needs and help us advance in the field of workplace solutions. This crucial role is focused on designing services that are not just solutions but drivers of value creation, problem-solving, and strategic growth aligned with the current and future workplace.

Responsibilities:

• Strategic Service Offer Development

- Define, prioritize, and continuously improve the service portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

- Design and develop the service value proposition, positioning, and pricing.

• Service Lifecycle Management

- Follow the service product management processes, tools, lifecycle, and governance standards.

- Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

- Innovation, optimization and continuous improvement

• Cross Functional Collaboration

- Collaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.

- Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.

- Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

• Market and Sales Engagement

- Launch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.

- Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

• Performance Analysis

- Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.

- Define, measure, & report OKRs aligned to product/business strategy goals.

• Leadership

- Provide mentoring and guidance to peers and lower-level employees.

Education & Experience:

• Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.

• 10+ years of professional experience, ideally at a service, consulting, or software company

• 5+ years of experience in service product management

• Proven experience in launching and managing a portfolio of technical offerings.

• Deep technical knowledge with enterprise architecture, Managed Print Services, enterprise print and capture/workflow solutions, or similar technology.

Knowledge & Skills:

• Proven background in document & printing technologies, services industries, and service product management.

• Proven track record of creating and launching successful and profitable service offers.

• Familiar with the latest trends and technologies in business transformation, workflow automation, and business process management, such as lean, cloud, IoT, AI, etc.

• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

• Highly developed problem-solving, project/program management, change management, and analytical skills.

• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.

• Excellent communication, presentation, negotiation, and influencing skills.

• Strong knowledge of workplace solutions market, customer needs, and competitive landscape.

• Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Order Center of Excellence Product Owner

Description -

HP's Supply Chain Transformation & Resilience (SCTR) organization is searching for an Agile Product Owner in its Order-to-Cash Center of Excellence to develop new capabilities in support of HP's RENEW program.
 

Responsibilities:
• Collects user stories relevant to assigned scope, features and vision.
• Acts as content authority over user stories and associated acceptance criteria.

• Helps the (agile) delivery team break features down into stories to go onto the team backlog.

• Works with the delivery team and the SC domain architects to understand enabler stories.

• Orders the team backlog of stories, including enabler stories.

• Participates in iteration planning, iteration review and iteration retrospective.

• Accepts user stories as complete.

• Represents the needs of Customers, Channel Partners and HP Operations to the team.

• Produces change impact assessments and training materials to foster organizational readiness.

• Agrees iteration goals with other agile team members.

• Uses the iteration goal when interacting with stakeholders and organisational management.

• Works with the product manager and other product owners in the agile release train.

Education and Experience Required:

• First-level university degree or equivalent experience; advanced university degree preferred. • 10+ years of related experience in IT/business operations.

• 8+ years of project management experience.

• Experience with SAP, SAFe and/or the SCOR framework are a pre.

Knowledge and Skills:
Knowledge and subject matter expertise of operational processes, industry trends, and customer/partner requirements in the Supply Chain Order Management domain.

• A good understanding of technologies used inside and outside of HP to implement such processes in the B2C, B2B and/or B2D domains, e.g. SAP SD, API’s and/or EDI/B2Bi.

• Excellent communication skills (i.e. written, verbal, presentation), leadership, consulting, influence, and negotiation skills. Mastery in English

• Ability to lead process improvements using industry standard quality improvements tools and concepts with a thorough understanding of change management processes and procedures.

• Good program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

AI Service Product Manager - Professional Services

Description -

Our Workforce Solution Professional Services Organization is leading the way in creating innovation and transformation in the changing world of work. We are looking for an energetic Service Product Manager to lead the development, implementation, and improvement of Workforce related project-based service offerings that meet customer needs and help us advance in the field of workforce solutions. This crucial role is focused on designing services that are not just solutions but drivers of value creation, problem-solving, and strategic growth aligned with the current and future workforce.

Responsibilities:

• Strategic Service Offer Development

- Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

- Look for opportunities with existing portfolio and sales motions to expand the AI conversation.

- Design and develop the AI value proposition, positioning, and pricing.

• Service Lifecycle Management

- Follow the service product management processes, tools, lifecycle, and governance standards.

- Seek and secure funding (internal and external) and mange spend.

- Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

- Innovation, optimization, and continuous improvement

• Cross Functional Collaboration

- Collaborate with technical and product leaders to ensure alignment and consistency of the AI strategy, execution, and prioritization of the roadmap.

- Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.

- Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

• Market and Sales Engagement

- Identify and establish partnerships with industry leaders in AI.

- Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.

- Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

• Performance Analysis

- Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.

- Define, measure, & report OKRs aligned to product/business strategy goals.

Education & Experience:

• Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.

• 10+ years of professional experience, ideally at a service, consulting, or software company

• 5+ years of experience in service product management

• Proven experience in launching and managing a portfolio of technical offerings.

• Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Knowledge & Skills:

• Proven background in AI technologies, IT and services industries, and service product management.

• Proven track record of creating and launching successful and profitable service offers.

• Familiar with the latest trends and technologies in AI-enabled solutions, such as natural language processing, machine learning, computer vision, etc.

• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

• Highly developed problem-solving, project/program management, change management, and analytical skills.

• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.

• Excellent communication, presentation, negotiation, and influencing skills.

• Strong knowledge of workforce solutions market, customer needs, and competitive landscape.

• Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan, and many other excellent benefits!

 

The Customer Product Repair Mechanic is responsible for all processes related to disassembly, repair, and assembly of a range of equipment/products including but not limited to rotating equipment, of high energy electric actuators, pumps, small compressors, and decoking equipment. The CPRM will work with team leads to execute work as provided on work instructions, routers, drawings, and checklists. The CPRM independently selects and uses inspection equipment to check dimensions of all critical components during the assembly and repair process and gives a written description of the wear and condition of critical components. This position also ensures all forms and documentation are complete prior to submission of quotation. The CPRM will also be responsible to paint, install all tagging, and prep the equipment prior to shipment to the customer.

This role has a rotating schedule (1st shift for 6 weeks then 2nd shift for 3).

First shift is: 7:30am – 4pm. (Monday – Friday)

Second shift is: 4pm – 2am. (Monday – Thursday)

Location is Leduc, Alberta

Requirements:

- HS Diploma / GED and 3-5 years relevant Millwright experience

- Significant experience with the proper and safe use of various common power and hand tools needed for assembly.

- Ability to independently, inspect, repair, and assemble, components and equipment, and accurately complete all required documentation.

- Electrical wiring experience or mechanical assembly experience.

- Excellent communication skills both written and verbal.
- Excellent organizational skills, able to problem solve, and prioritize work assignments.
- Prior experience working the fast-paced and unpredictable environment around repair services.

- Must be able to stand for long periods of time and lift up to 25 pounds with a full range of hand and upper-body motion to work with tools and parts.
- Must be able to work overtime, weekends, and holidays as the business dictates.

- Must own set of personal SAE hand tools and measurement instruments (micrometers, dial indicators, calipers, etc.) and a roll-around toolbox.
- Able to read and interpret prints, shop drawings, assembly checklists, and other written work instructions.

- Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment.
- Attention to detail and process-oriented mindset with results driven background.

Preferred Experience / Skills:
- Valve automation experience.
- Demonstrate a desire for personal growth and career development.

- Basic computer skills including understanding of Microsoft Office Package

 

Flowserve Corporation and its subsidiaries (“Flowserve") provide equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, medical condition, disability, veteran status, marital status, genetic disposition or other legally protected status. 

This policy applies to all conditions of employment, including but not limited to, recruitment, selection, placement, transfer, promotion, training, compensation, benefits, termination, layoff, recall from layoff and social and recreational programs.

Flowserve will comply with all applicable federal, state and local laws which affect the management of human resources.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

About SS&C Intralinks:

SS&C Intralinks is the leading worldwide Fintech SaaS solution for the global banking, deal-making, and capital markets communities. Our industry-leading technology enables the secure flow of information, empowering the largest banks and companies around the world to execute deals more productively, safely, and with complete confidence.

Pioneer – We are the CREATOR of the world’s first virtual data room used to facilitate strategic transactions across the globe. SS&C Intralinks is the premier provider and fintech innovator in the capital markets, M&A, and alternative investments markets, partnering with leading investment banks, corporates, and funds to facilitate the largest business transactions in the industry!

Growth is our reality, not just a buzzword. After twenty years of setting the pace, we just experienced our strongest year ever. We will take this momentum and continue to drive product innovation to acquire more market share. We have proven market resilience. In a bull or bear market, our products remain in high demand.

Culture – We pride ourselves in being innovative and having a supportive culture. We value our professionals as individuals. We support & encourage work-life balance. Our teams support each other within and across functions. Leadership is both accessible and committed to our teams. Our professionals demonstrate a genuine passion for ensuring our team members succeed.

About the Team:

The Product/Technical Support Analyst is part of a global team that demonstrates personal confidence, commitment, and a passion for excellent customer service.

Responsibilities:

• Handles first and second levels of support via inbound calls/chats/emails from our global clients, both internal and external, in a contact center environment.
• Take escalations from our Tier 1 Helpdesk.
• Act as Subject Matter Expert with the ability to walk internal and external clients through using all Intralinks products.
• Work closely with clients and our Product/Operations/Development Teams to identify defects and product improvements, leading conference calls and acting as liaison between the groups.
• Consistently attain high-quality scores and customer satisfaction ratings according to department goals.

Required Qualifications:

• Education – College degree (Associates, Bachelors, Technical School) or equivalent work experience
• Driven to build a career in SaaS Product/Technical Support
• Knowledge about configuring and troubleshooting Adobe and Microsoft Office products
• Knowledge about configuring and troubleshooting all modern browsers (Chrome, Firefox, Edge, etc.)
• Basic knowledge of capturing and reviewing web traffic logs
• Excellent communication skills (verbal and written) in both English and Japanese (N2 or better on the Japanese Language Proficiency Test) with the ability to communicate technical information clearly and concisely.
• Experience in handling technical queries from external clients via various channels
• Work well in a fast-paced, high-volume environment
• Very coachable. Able to listen, absorb, and apply coaching techniques from peers and management
• Strong time management/multi-tasking skills
• Excellent team player
• Quick learner (can learn independently)
• Self-starter
• Passion for technology

Desired Qualifications:

• 1-2 years experience in a service-oriented call center environment
• Experience supporting SaaS products
• Experience supporting mobile applications
• Experience supporting Mac
• Experience using the following ticketing systems: ServiceNow, JIRA, and Zendesk
• In addition to Japanese and English skills (verbal and written), the ability to communicate in Mandarin is a plus
• Knowledge of networking and LAN infrastructure
• Knowledge of SQL reporting
• Knowledge of building and supporting APIs
• Experience supporting SSO

Rewards and benefits:

• Excellent compensation plan.
• Amazing company perks and generous benefits including flexible Time Off, hybrid work options, charitable gift matching, equity awards, professional development, and career path opportunities.
• Learn from Tenured and Passionate managers who will help you succeed.

#WhyJoinIN:

• Intralinks really values its commitment to employee career growth. We are all part of a strong team that genuinely cares for one another and the success of our clients. Our relentless drive to provide a white glove service in FinTech, is just one of our team’s key qualities which makes us proud to be a part of this company.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Role and Responsibilities

                                                                                                         

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance
• A work environment where all employees are valued, respected and safe
• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
• Recognition, professional development, advancement and having fun!

Summary 

The MCS COP Help Desk Product Manager is a people & technical leader for a staff of 10-15 employees aimed to provide technology support services. The role is not related to IT Support for the CAE Enterprise directly, but for an external customer. This position will provide oversight and input into all areas of this staff’s operation including scheduling, SOPs, and functional infrastructure. This is a customer-facing position that will have daily workday engagements with the government program manager and PMO representatives.  Ideal candidates will bridge strong organizational skills, a baseline of technical skills and a working knowledge of the SOF community to lead the execution of a help desk. Strong written and verbal communications skills are must for the successful candidate.

Essential Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Establish and maintain governance for all aspects of help desk operations in a classified environment.
• Possess working knowledge of typical operations in classified environments.
• Staff and organize team members capable of working in a classified environment.
• Must be a self-driven leader with the ability to work independently with limited supervision.
• Communicate process and progress to internal and external stakeholders.
• Maintain flexibility to shifting customer needs.
• Manage and navigate team member needs.
• Expected to provide mentorship and guidance to subordinate team members in dispersed locations.
• Attain knowledge operating within the Agile/ART Development Lifecycle.
• Must be able to perform effectively as part of the project team.
• Execute functions with a strategic and analytical outlook.
• Expected to work with multiple vendors and stakeholders within the Mission Command System program to ensure helpdesk alignment to customer requirements.

Qualifications and Education Requirements 

• Bachelor’s degree required.
• Experience leading/supervising teams up to 15 members. 
• Four years minimum SOF, Operational, FSR-FSE, and/or technical experience.  Candidate should be able to understand and communicate SOF operational language.
• Senior Military Planner with experience working in a JOC/TOC at multiple levels. Experience fusing intelligence capabilities in support of operations.
• Understanding of Senior Leader Mission Command needs with experience integrating Ops and Intel into a complete Mission Command Picture.
• Possess a working knowledge of command line and interacting with software, hardware, networks, and basic server administration. Able to apply innovative solutions to data integration across multiple platforms.
• Experience with most if not all of the following: SGE, Palantir, FADE/MIST, GCCS, AIDE, C2IE, JIRA, ATAK.
• Should have strong oral and written communication skills and be able to present in front of a significant sized audience.
• Proficiency with the Microsoft Office suite preferred.
• Possess analytical math skills necessary to complete the required tasks. 
• Must be eligible for DoD Personal Top Secret Security Clearance.

Preferred Skills

• Ability to read and interpret DoD and company regulations.
• Compilation of data and statistical analysis.

Security Responsibilities 

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.  

•  Incumbent must be eligible for DoD Personal Security Clearance. 

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

• Work must be performed onsite. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Work activities require sitting, standing or walking for short periods throughout the day and focused visual concentration or focused listening.
• Ability to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods
• Must have color vision
• Ability to sit and operate a personal computer for long periods

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal. 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

Position Type

                                                                                         

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.