Total 3 Others Procurement Leader job vacancies in Petaling Jaya

Responsibilities & Authorities

• Assist in customer enquiries handling and tender bid activities documentation.
• To prepare MTO and obtain quotations or tender bid.
• Assist in strategic procurement activities.
• Support marketing activities by sourcing new potential suppliers and products
• Constantly following up with vendor on the purchase goods/ services deliveries
• Assist in logistic and delivery arrangement.
• Assist in sorting and compiling all essential information for specification and jobs requirement.
• Monitor vendor performance and maintain Vendor Profile List.
• Constantly update the Company project experience list
• Any other responsibilities assigned by Management.

Education & Experience (Preferred)

• Bachelor’s degree in engineering in Mechanical / Electrical / Chemical discipline
• Require at least 5 years working experiences in the field
• Basic knowledge of ISO 9001
• Possess strong sense of responsibility towards the work
• Require good communication and interpersonal skills

Perks & Benefits

• Medical insurance
• Personal development opportunities

1. Managing and monitoring advisor and team performance to deliver KPIs, targets, quality standards and outcomes.

• Ensure the team achieves all set SLA’s, delivers a minimum 85% Quality Assurance score and that monthly 1-2-1s are had with each advisor.
• Deliver updates, participate and regularly host in our CS Operational Huddles to identify challenges and successes across the operation.
• Ensure that advisor records are kept up to date within the CS Management Hub and HR Personnel File.

2. Managing and monitoring the daily workload plan adherence to deliver optimal performance and KPI achievement

• Work closely with both your Team Manager and WFM Team, ensuring that your team are achieving business KPIs; also ensuring that individual performance targets are being met, including an adherence target of 95%.
• Support the team with handling escalated queries across all channels, ensuring that the highest standard of Customer Service is being provided.
• Promote our Goodwill Gesture structure across the operation, ensuring that the team are providing an exemplary level of Customer Service

3. Managing and developing the performance and potential of the team

• Work closely with your direct reports to promote best practice, conducting 2 quality checks per month and delivering valuable coaching and feedback for each quality check.
• Conduct a quarterly skills matrix in line with Talent Density, with the purpose of creating a PDP for each advisor to be reviewed within each 1-2-1.
• Adhere to HR and People policies, procedures and standards and be responsible for managing your team’s adherence to these policies.

4. Providing continuous improvement support to ensure that projects and continuous improvement activities land successfully in the team

• Act as a subject matter expert in your area, identifying and recommending areas in which processes can be improved and feeding this back to your Team Manager.
• Ensure that any changes are communicated and implemented in a timely manner.
• Communicate effectively within your team, promoting engagement and escalating relevant queries with the relevant stakeholders whilst ensuring your Team Manager is always informed prior to implementation of any change within the team.

As our Contract Management and Procurement Specialist you will join our growing team in Malaysia covering Contract Management and negotiation of agreements with goods and service providers in close

coordination with legal, compliance and commercial stakeholders. In addition to initiating and coordinate regional B2B commercial engagements and initiatives with key vendors and partners including liaising with local and state-based government instrumentalities and regulators.

Your responsibilities will include:

• Developing and maintaining industry and market knowledge relevant to sourcing opportunities.
• Assisting in the development of localised service, support and procurement documentation and processes.
• Gathering and understanding requirements from various NEXTDC business units and
• translate these into local initiatives and assist and coordinating these with stakeholders from the parent company and other stakeholders.
• Managing contractual relationships with the aim of building strong supplier relationships and lowering risk, the total cost of ownership and ensuring compliance with technical and quality assurance requirements.
• Act as a delegate and represent the Legal, Compliance & Procurement functions at a local level on third-party engagements and project governance activities.
• Assist in developing key sourcing processes and procedures to ensure that NEXTDC supplier engagements are well structured and identify opportunities to consolidate and lower costs and promote standardisation levels across the organisation.

What you’ll bring:

• Demonstratable experience in the development and management of end to end bid and strategic sourcing strategies.
• Experience with contract drafting, review, negotiation and stakeholder management
• Detailed knowledge of risk management strategies and processes
• Ability to apply critical thinking to complex business issues
• Experience with contract management and vendor performance
• Exceptional planning, organisational and analytical skills
• Excellent written and verbal communication skills, ideally in multiple languages including

If this role sounds interesting to you, please get in touch today. Join us to help build the next chapter in NEXTDC’s amazing story.