Total 5 Manager Performance Researcher job vacancies in Quality Assurance / Control category in The United States of America

Futureworks is seeking a dynamic and dedicated Performance & Quality Manager to lead our Inspiring Futures project. This initiative aims to prepare Year 11, 12, and 13 pupils (15-18 years) for the transition to the post-16 world of work or work-focused learning.

The successful candidate will be passionate about empowering young people in their transition to the workforce and will play a pivotal role in enhancing existing school work experience offerings, focusing on employability skills, work placements, and building crucial partnerships with local organisations and employers.

Key Responsibilities:

Project Management:
Oversee the implementation of the Inspiring Futures project, ensuring alignment with organisational objectives.
Develop and execute project plans, closely monitoring and adjusting strategies as needed.

Team Management:
Lead and manage a dedicated team, providing guidance, training and support to ensure successful project delivery.

Quality Assurance:
Establish and uphold quality standards, continuously evaluating and improving project effectiveness.

Partnership Development:
Cultivate strong relationships with local organisations and businesses to facilitate work placements.
Collaborate with employers to identify and integrate key employment sectors.

Transition Support:
Provide support to pupils in transitioning to post-16 work or work-focused learning. Offer valuable career advice and guidance on career pathways.

Bid Preparation:
Assist in preparing bids for successor programmes to secure funding for future initiatives.
Stay informed about funding opportunities and contribute to proposal development.

Reporting and Documentation:
Maintain accurate records of project activities, outcomes, and participant feedback. Prepare regular reports for internal and external stakeholders on project progress and impact.

Qualifications and Skills:

Education and Experience: Relevant degree in project management, education, or related field. Proven project management experience, particularly in the education or skills development sector.

Knowledge: Familiarity with skills initiatives, post-16 transition programmes, and the education sector. Understanding of employer engagement and partnership building.

Communication Skills: Strong interpersonal and communication skills for effective collaboration with diverse stakeholders.

Organisational Skills: Excellent organisational and multitasking abilities for efficient project management.

Adaptability: Flexibility to adapt strategies based on project needs and external factors.

Employment Checks
This post is subject to a DBS disclosure check.

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

We are excited to announce the creation of the new role of Quality and Performance Manager at Stonebridge Mortgages. Leadership of a specialist file review team in the mortgages sector is 100% essential, and ideally with Cemap qualification. As our successful candidate, you will demonstrate a track record in achieving excellent results, in terms of the quantity and quality of file reviewing output the team is tasked with completing. You will be a fantastic developer of people and process and achieve brilliant results, through coaching and developing your team and managing their performance.

About us

At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.

Our benefits


Competitive starting salary
Modern new offices with free car parking
Hybrid working. Exceptional candidates located further afield may also be considered, especially those who are currently working in other mortgage networks, provided they are happy with periodic travel to the office)
Free lunch, hot and cold soft drinks when working in the office
2 days per annum additional paid leave for volunteering / charity work
Up to £15 per month towards a gym / fitness membership
Access to Sodexo Employee Discounts Platform
Bike to Work Scheme
Reward & Recognition Programmes
Company sick pay
Excellent Employee Assistance Programme, including free access to digital GP and private counselling services
Structured career path for progression


The role

The Quality & Performance Manager accepts overall responsibility for ensuring the Assessor team meets minimum targets for file reviews, including sales quality scores and completion of remedial processes. They have line management responsibility for the Assessor Team Leaders.

This role provides MI reporting to the Head of Compliance Operations, Compliance Operations Manager and Senior Management Team (SMT) and is expected to be proactive in identifying and putting forward system and process improvements to improve efficiency as often as possible.

Key responsibilities


Development of processes and people to achieve file review targets
Completing 121 performance reviews, providing feedback on performance, agreeing development plans and checking wellbeing
Process and audit management
Deliver outcomes of audits to Assessor Team Leaders
Providing accurate and up to date MI reporting to senior management
Manage staffing levels and attendance within the team
Any other tasks delegated by line manager to support the team and company as required


Our ideal candidate


Excellent developer of people and process
Previous experience managing a specialist file reviewing team, ideally for another mortgage network (i.e. not from the context of a Compliance Manager managing a team of Mortgage Advisors)
Track record exceeding team targets for both quantity and quality of case file reviews
CeMAP qualification
Probing, investigative, analytical
Ability to prioritise, manage own workload and use time productively
Credible and influential at all levels, including with senior management
Able to fully satisfy the pre employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.


Who we are

Part of MSS, Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,100 mortgage and protection advisers and 600 firms.

We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.

How to apply

Full job description is available from recruitment@mssl.co.uk on request. Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.

Individuals with different cultures, perspectives and experiences are at the heart of the way SDL Surveying & Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.

Join the Skills for Success Multiply team in Pembrokeshire as our Performance & Quality Manager.

We're looking for someone with expertise in skills initiatives and curriculum delivery, with the ability to work with awarding bodies to accredit vocational qualifications.

Multiply is a nationwide numeracy project funded by the UK Shared Prosperity Fund, designed to enhance adults' numeracy skills. It empowers them to attend free numeracy courses, develop confidence in numeracy, improve budgeting, assist children with homework, and expand job opportunities, including the potential to achieve qualifications like GCSE or Functional/Essential Skills. The emphasis is on innovative approaches to equip adults without GCSE or Level 2 math qualifications, boost their number skills, and provide support before qualification courses.
As the Performance & Quality Manager, your role includes overseeing the implementation of the Futureworks vocational skills project for the Multiply project. You'll also assist in preparing bids for successor projects to replace the Shared Prosperity Fund.

Your main responsibility is designing and developing a vocational numeracy project up to Level 2, coaching and teaching adult learners (19+) to maximize their educational, vocational, and personal development. Collaboration with existing teams is crucial, covering curriculum, delivery, and employer/partner engagement.

Your key tasks and responsibilities involve:

Creating a marketing strategy and activities for the Skills for Success project, including recruitment targets for project beneficiaries.
Ensuring that all beneficiary documentation, enrolments, and outcomes meet grant funding requirements.
Managing the delivery of numeracy curriculum on the Skills for Success Multiply project.
Leading the development, planning, and implementation of new numeracy curriculum, as well as teaching initiatives in collaboration with awarding bodies.
Providing curriculum and subject leadership to the course team, including acting as an IQA/moderator for accredited qualifications. You'll also be expected to teach for a small number of hours a week across various courses.
Coordinating Skills Advisers and support staff to keep them informed about all curriculum-related matters, including scheme of work preparation, lesson planning, and learning and teaching developments.
Desirable qualifications for this role include the ability to use technology to enhance learning and a recognized adult teaching qualification.
Taking responsibility for the delivery and management of the Futureworks vocational numeracy skills project for Multiply, ensuring the project stays on target and in line with audit requirements.
Supporting the setup of vocational skills processes and the recruitment of curriculum delivery staff with numeracy/math expertise.
Line management of project staff, Skills Advisers, and administrative support staff, fostering a team of Skills Advisers/Assessors.
Managing and overseeing various aspects of the project to provide a range of vocational skills opportunities to participating beneficiaries (individuals and businesses).
Acting as the centre coordinator, collaborating with various awarding bodies (e.g., City & Guilds, EAL, Lantra, OCR, Cache).
Providing close monitoring and reporting of all project activities in line with project requirements.
Ensuring accurate and timely claims for funding with the required supporting documentation.
Working closely with external stakeholders and other organizations to promote and add value to the project.
Demonstrating a full understanding of funding guidelines and providing assistance to others on the subject when required.
Establishing strong relationships and engaging successfully with external partners and colleagues.
Collaborating with other Project Managers and teams within the Council to ensure a high standard of skills and business provision.
Maintaining the CRM with up-to-date relevant information for reporting requirements.

Essential Skills and Experience:
Educated to degree level or equivalent.
Experience and understanding of delivering vocational curriculum and accredited qualifications.
TAQA/awarding body quality assurance experience is an advantage.
Proven contract and project management knowledge and experience.
Excellent staff coaching, development, and management skills.
Demonstrable knowledge and understanding of skills requirements in Tourism, Energy, Land-based/Heritage sectors and the barriers to business growth.
Experience and expertise in managing budgets.
Authority and credibility to build strong relationships and engage successfully with external partners and colleagues.
Excellent numeracy and written English, with proven ability to use Microsoft Office software, including Excel, Outlook, Word, PowerPoint, and Microsoft Teams.
Employment Checks: This post is subject to a DBS disclosure c

Please see attached JD&PS for full details of duties and responsibilities. Performance, Information and Business To manage performance monitoring systems in relation to contractual KPIs as well as Health and Justice Indicators of Performance (HJIP) and CYPIPS; producing and managing SystmOne clinical reports as well as any relevant local systems or databases To carry out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery, as well as identifying business opportunities to senior managers To ensure all staff are trained in local data input and manage discrepancies accordingly if and when appropriate To take responsibility for data quality within ORSS, taking initiative to implement remedial action where necessary including training healthcare staff, writing protocols To produce documents, protocols, briefing papers, reports and presentations To support the HJS Business Performance Team in ensuring that the services deliver internal and external performance and quality targets To produce reports within designated timeframes for commissioner, divisional board, prison governor and head of healthcare contract and performance meetings. To set up procurement systems for the site, prepare Purchase Orders and monitor expenditure against purchase orders. Practice Management To use existing quality management systems to drive high quality care delivery, e.g Quality Outcome framework (QOF) and work with ORSS to develop reporting and monitoring systems for new outcome measures at the school To monitor external referrals, including agreed NHS time frames, cancellations and any associated costs Manage the audit programme, working closely with clinicians and the HJS Business Performance Team To prepare monthly ORSS staffing, CYPSL SMT reports for the Head of Healthcare and Head of the CYPSL. Support the service preparing for any external inspection visits Responsible with the Head of Healthcare to update HDAP, Risk Register and other key action plans Support the Head of Healthcare in ensuring that all risk assessments and action plans are updated accurately and in a timely manner, ensuring that key information is disseminated to relevant staff groups. To support the timely update of Health roster electronic system and to extract reports Oversee the process for managing complaints, comments and compliments. Oversee the process of reviewing and managing reported incidents. To support the management and supervision of the administration team alongside the head of healthcare.