The Supplier shall work closely with another support team to ensure payroll/payment timeliness and accuracy, investigate and address any payment and payroll operational issues caused by upstream system processes. The Supplier shall execute/monitor payroll interface jobs between the system and another interfacing system till successful payment.
a. The Supplier shall perform Payment (including Payroll) checks.
b. Configure and run payment (including payroll) checks using Authority’s furnished tool and follow through the process of data rectification.
c. Contact and assist relevant users if any pay discrepancies are discovered.
d. Investigate the cause of master data discrepancies in the system using SAP programs/queries or SQL when required.
e. Keep track of outstanding master data errors and ensure resolution prior to payroll run.
f. The Supplier shall track Payment issues and perform necessary follow ups. Identify needs for ad-hoc payment, perform ad hoc payment calculation and coordinate with relevant parties to ensure affected servicemen receive the ad-hoc payment. To assist in preparing necessary communications to the affected servicemen.
g. The Supplier shall keep track of Payment Calendar:
i. Keep track of payroll interface jobs, ad-hoc jobs schedule and ad-hoc bank refund/payment cut-off dates.
ii. Ensure ad-hoc batch jobs are completed as per scheduled in payroll calendar.
iii. Perform GL Posting runs and ad-hoc GL Posting runs for the designated Payrolls.
iv. Attend to queries on status, risk and mitigation plan where required.
h. The Supplier shall propose, document and work with Authority to implement improvements to the current work processes to achieve increased efficiency and effectiveness in delivering the maintenance support services.
Members for Systems Integration Services (Payroll Operation)
Education Qualification
· At least a Degree in Computer Science, Information System, Science, Engineering or Equivalent.
Required Competencies
a. Possess knowledge in SAP HR and Payroll, with ability to perform data query via SAP programs/queries or SQL.
b. Good knowledge of payroll processes and processing.
c. Have strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
d. Good planning and coordination skills.
e. Strong writing, verbal communication and presentation skills.
f. Good team player, responsible and conscientious.
g. Resourceful, independent, responsive and pro-active.
Required Working Experience
a. At least 3 years of working experience in information technology or HR related; of which at least 2 year of working experience in SAP HCM ERP.
b. Experience in SAP payroll system IT operations and support is preferred.
c. Experience in SG Government HCM and pay business domain is preferred.