Total 15 Operations Supervisor job vacancies in Legal / Public / Security category in The United States of America

Title - Security Supervisor

Shift pattern: 4On 4Off night shift (Extra shifts available on 4 days off)

Pay Rate £14.35 Per hour

Contract type: Permanent Contract

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Distribution centre Security Supervisor (Night)



Location: Welham Green

48 Hours per Week

£13.72 Ph

Key Responsibilities:- Supervising security operations at the distribution centre to ensure the safety and security of personnel, assets, and facilities.- Leading and managing a team of security officers, including scheduling, training, and performance management.- Implementing security procedures and protocols to prevent theft, vandalism, and other security breaches.- Conducting regular patrols and inspections of the distribution centre premises to identify and address security risks.- Responding promptly to security incidents, emergencies, and alarms, and coordinating with law enforcement agencies as necessary.- Maintaining accurate records and documentation related to security activities, incidents, and personnel.

Key Requirements:- Previous experience in a supervisory or leadership role within the security industry.- Demonstrated ability to lead and manage a team of security officers effectively.- Strong communication and interpersonal skills, with the ability to interact confidently with team members, clients.- Knowledge of security procedures, protocols, and best practices, particularly within a distribution centre or warehouse environment.- Excellent problem-solving skills and the ability to make quick, effective decisions in high-pressure situations.- Proficiency in using security equipment and technology, including CCTV systems, access control systems, and alarm systems.- Flexibility to work various shifts, including nights, weekends, and holidays, as needed.



Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

Security Supervisor

Gunwharf Quays

£16.03 per hour

42 hours per week

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

REF 50099

Security Operations Manager - Birmingham

Company: Mitie Business Services - Security

Hours: 45 hrs per week - Monday to Friday (Flexibility will be required as the hours will be varied)

Package: £38,000 to £40,000 p/a, company car & fuel card, holiday and other benefits

Mitie are currently looking to recruit a Security Operations Manager to oversee the branch and business plan ensuring the division are delivering to agreed objectives/targets.



Our Operations Manager will be assisting with managing the day to day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion - further ensuring regional operational growth plans.

The main duties of our Operations Manager will include (but not be limited to):

-Ensuring employee welfare checks are completed

-Help complete monthly branch-based business report

-To recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles

-Manage customer requirements through provision of visit reports where required

-Conduct and monitor staff appraisals of direct reports. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place

-Build, maintain and manage positive relationships

-Act as Duty Manager for the manned guarding business in branch on a rota basis with other Operational Managers



Our Operations Manager will ideally have:

-Full driving licence

-Front line SIA licence

-At least 2 years security industry experience

-Financially aware

-Good interpersonal skills

-Proven experience in problem solving

Distribution Security Operations Manager

Vacancy Reference Number - 50174

Job title: Sainsbury's Distribution Security Operations Manager

Location: Sainsburys Depots in and around Belfast, Scotland, North of England

Salary: £40,490.94

Hours: Full Time - 40 hours - Monday to Friday with rostered on call duty manager weekends

Job Overview:

Mitie is looking for Distribution Security Operations Manager to manage the Security Officer provision in the Sainsbury's depots covering the Manchester & Liverpool area.

We are looking for a people leader who has a passion for leading their team to be the best they possibly can through utilising their people skills. The successful candidate will be able to liaise closely with the clients management team to support their depots in being a safe working environment, free from crime and the fear of crime for all colleagues, contractors, and visitors at the depots they are responsible for.

You must hold a current SIA licence or valid SIA certificates (licence can be provided) and a full 5-year checkable employment/education history.

Main duties:

-Effectively manage your designated portfolio of distribution centres, ensuring that all contracted hours are fulfilled by trained officers to the complete satisfaction of the client

-Contribute to the success of the Sainsbury's contract by ensuring that all officers receive effective training and continuous on-going colleague coaching

-Support the Senior Account Manager and client by delivering loss prevention strategy through the effective delivery of loss prevention and security policies and procedures within your designated portfolio

-Managing recruitment and succession planning to ensure that your logistics portfolio has the capability to deliver consistent high levels of service

-Liaise with the on-site management team within your portfolio of depots, attending all relevant meetings and implementing any actions agreed within recognised SLA's and appropriate timescales

-Ensure adequate and appropriate training, advice and support is provided to the security team to support them in being the best they can possibly be

-Support the operational management teams to identify the key areas around loss and implement long lasting and sustainable measures removing any risk that will erode profitability utilising key support functions



Benefits to working with Mitie include:

-Annual leave entitlement

-Pension and Life insurance schemes

-Company car & fuel card

-SIA Re-licencing programme

-Comprehensive induction and training programme

-Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

-Apprenticeship schemes

-Progression and development opportunities

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Job Ref 45420Job OverviewTo organise and manage the centre in accordance with and to the standards required by Mitie and the client. To be responsible for the overall efficient and effective management of the contract to provide an industry-leading security service. Responsible for the management, development and training of all team members. Ensure the centre is compliant and run commercially in line with contract charges and requirements. Maintain and build the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests.

To contribute to the effectiveness of the Account team through responsibilities and participation in initiatives that supports the development of the business.



Main Duties

-Act as (when required) the Duty Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends.

-Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.

-Rapidly assimilate information from all available sources to enable a solution to the problem be reached. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.

-Remain flexible and applying innovative solutions to the changing dynamics of situations.

-Embodies a high-performance approach and encourages colleagues to do the same through their behaviour.

-Is consistent with the Mitie strategy; and uses the capabilities of the whole Mitie Group and its partners wherever possible.

-Identifies and builds Value Added service capabilities and customer loyalty in line with the Mitie strategy.

-Capture of additional profitable revenue opportunities where these arise and do not impact core service, including reporting of any missed opportunities.

-Close monitoring and management of all direct costs to maximize efficiency at service levels appropriate to the contract; and development and sharing of “best practice” and use of systems and tools available. Ensure avoidable and non-chargeable costs including Tribunals are minimized by effective planning and staff management, supported by operations team.

-Close monitoring and management of all indirect costs to ensure these match the requirements for the effective operation of the centre.

-Management of risk through regular customer contract reviews & site assessments; and attention to credit collection.

-Ensure accuracy of all operational and sales management data; and regularly review and report on progress, highlighting any risk of significant variances as they arise and taking action where needed.

-Ensure all on-site Mitie Procedural paperwork is in date and signed by all relevant staff, this could include, AI's, H&S Risk Assessment, DSE Assessments and any other required.

-Management of Key Performance Indicators and service level agreements. These are to be reviewed on a Monthly basis with the site based client. All actions to recorded and completed in a timely fashion.

-Keep abreast of the latest available technology and to make recommendations on the introduction of any suitable equipment/process. Manage contract supplies to include where required re-specify arrangements so as to optimize the cost, quality and efficiency of service.

-Ensuring adequate and appropriate training, advice and support is provided to make the team successful. This includes ensuring knowledge and use of systems, tools and policies; regular meetings in line with the PDP program; providing open feedback on progress and career development; and use of management training and coaching for underperformance.

-Active steps to maintain communication; recognise achievement and develop the Mitie Community.

-Managing recruitment and succession planning to ensure that the Centre has the capability to execute the Business Plan.

-To be aware of, and (with the assistance of Mitie support functions, ensure all staff and officers in the Centre comply with, all aspects of Mitie Policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.

Any other duties as directed by the Account Director

Person Specification:

-Enthusiastic, motivational, someone who strives for excellence

-Managing and Leading others

-Manages Self

-Decision Making

-Communication Skills

-Business Acumen & Commercial Awareness

-Operational Excellence

-Strategic Thinking (Planning & forecasting)

-Relationship building & Networking

Job Ref 45187

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

-To liaise daily with the client to ensure that the site and team operates efficiently and effectively.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Control site rostering for daily operations.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

-Maintain the Access Control Database (training will b given) to ensure that all access passes are correctly maintained.

What we are looking for

-Previous Security Experience, preferably in a team leader role.

-SIA License, DS prefered but not essential.

-Good literacy and communication skills and have excellent verbal and written English.

-A good level of computer knowledge, able to quickly understand and operate software packages, especially CCure access control.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-Flexibility, to adapt to changing situations, client requests and 'the unexpected'.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Mitie has a great opportunity for a Security Supervisor to join the Total Security Management Team;

The Security Supervisor will be based at one of our prestigious sites in Leeds.

Shift pattern: 4On 4Off Days/Nights (Extra shifts available on 4 days off)

Hours: 12hr shifts

Pay Rate £12.40 Per hour

Contract type: Permanent Contract -

Full uniform provided -

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Security Supervisor - 2 positions - 1 for HMRC 3 New Bailey and 1 for HMRC - Trinity Bridge House

Job Type: Permanent

Hours of work:



For HMRC - 3 New Bailey

-12hr shifts, days, nights & weekends on a 3 days, 3 nights and 3 off rotation (extra shifts maybe available)

-Rate of pay £11.82 per hour

-Location: next to Salford Central Train Station



For HMRC - Trinity Bridge House

-12hr shifts, Monday to Friday, weekends off (extra shifts maybe available)

-Rate of pay £11.82 per hour

-Location: next to Salford Central Train Station



Mitie is a great place to work, so here's what you can expect to receive from us.

-Personal development opportunities - includes apprenticeships

-Cycle to work - various windows throughout the year

-Life Assurance

-Pension

-Salary Finance - includes advice, loans, consolidation of loans and advance

-Share schemes - including Free Shares and SAYE

-Free Virtual GP

-Free flu vaccinations

-Employee Assistance Programme (EAP)

-Discounted Gym membership

-Employee & Partner discounts within High Street Retailers and Supermarkets

-Wellness programmes

Job objectives and responsibilities

-To develop collaborative working relationships with Mitie and our corporate client Operational Management Teams

-To supervise a designated site security team, ensuring that all contracted and temporary hours are fulfilled to the complete satisfaction of Mitie and our corporate client

-To supervise the Security team, arrange cyclic rotas, and shift cover for absences The rota being scheduled in such a way that the security officers alternate shifts

-Team training and personal development planning

-Total quality management

-QHSE - Zero Harm, Live Safe, Accident & Incident Management, Team Health and Wellbeing, Risk Assessment

-Compliance - AI's, SOP's, Training Records, Screening & Vetting

-Drive Continuous Improvement and Innovation initiatives

-Complete investigations and write respective reports for the client and Mitie operational management

-To always proactively demonstrate and work to the Company's values, act as an ambassador for Mitie Security and our corporate client.

Personal Specification - Key competencies

-Compulsory Requirements

-Screened to SC Level which must be in date

-Physically Fit - A competency-based assessment is a compulsory requirement and must be completed by all applicants.

-Preferred Requirements

-Holder of a 3-Day HSE first aid certificate (minimum 1 day, applicant must be able to supply a certificate)

-Held a previous supervisory position within a similar high-profile blue-chip client environment.

-Trustworthy & Reliable

-Good time keeping

-Self-motivated

-Team player

-Passionate

-Efficient

-Well presented in full company uniform at all times

-Good interpersonal skills

-Can work well under pressure

-Educated to GCSE Level (minimum)

-Proficient in written and oral communication skills and IT literate / competent

-Knowledge of and ability to use computer systems

-✓ Microsoft Word - Intermediate

-✓ Microsoft Excel - Intermediate

-Customer service background

-Supervisory / leadership skills, ability to influence, motivate and liaise with others

-Disciplined / professional attitude

-Ability to work within established procedures and to contribute positively to continuous improvement

-Ability to listen and demonstrate creative thinking skills

-Ability to deal with and control in an emergency situation

-Demonstrate understanding of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act

Customer Care

-Ensure all contractual commitments are honoured and if there is any failure be the first to escalate in line with site SOP's.

-Complaints must be logged in accordance with the quality system and remedied in a timely and effective manner - these must be logged in the Merlin Coeus security management system as required on the assignment.

-Ensure that the contract is always manned to the agreed level

-Security Incidents, Security Breaches and Incidents, must be reported / escalated to our corporate client and Mitie Security Management in line with standard contract SOP's

-Continuously seek to identify opportunities to add value to the service in support of Mitie's continuous improvement commitments on our corporate client call off contract

Main Duties:

-Leading in implementing customer corporate policies

-Manage security and emergency incidents

-Ensure the correct and appropriate operation of security systems and procedures

-Lead in implementing customer corporate policies and Codes of Practice

-Take ownership of the security operation

-Constantly assessing risk and taking appropriate measures to mitigate risk

-Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest standard and to the complete satisfaction of our corporate client

-Regularly audit administrative, health and safety and quality procedures.

-Provide assistance / support to staff who have welfare requirements

-Support the vetting process to ensure that all security officers assigned to you comply with BS7858 and SC clearance requirements.

-Take detailed notes of all disciplinary/ capability actions taken against employees making sure that all such matters are first referred Mitie Operational Management and HR Communication

-Support the corporate client contract governance structure

-Develop strong collaborative relationships with corporate client and Mitie operational management

-Develop and manage security related projects and initiatives in collaboration with corporate client and Mitie operational management

-Provide information on site activity relevant to the team's performance, on-going issues and future development opportunities and continuous improvement

-Complete the Security Teams Weekly Update activity report and submit to the corporate client Security Assurance Manager

Training & Development

-In conjunction with the support team, monitor security officer's performance, conduct annual appraisals in line with company policy and develop personal development plan for all team members.

-Liaise with the Operations Manager / Training Manger to ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame

-Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base

-Ensuring team is constantly trained to meet leading industry practices and the specific requirements of the corporate client call off contract

Health and Safety responsibilities

-Follow Group and company policies and procedures at all times

-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment

-Use all work equipment and personal PPE properly and in accordance with training received

-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system



Note:

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job Overview

Mitie has a great opportunity for a Security Operations Manager to join the Scottish Security Management Team.

Job objectives and responsibilities

Managing a designated portfolio of clients, ensuring that all contracted and temporary hours are fulfilled by trained security officers to the complete satisfaction of those clients. The retention and development of contracts and security officers is key to the business and total quality management is a primary objective.

Position comes with a competative salary, company electric car, company pension scheme, individual private health package and life insurance plus access to all of Mities full benefit systems

Main duties

 Ensure that all contracts are manned to the agreed levels Manage the staff on all assignments to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the clients Provide Service Level Agreements (SLAs) and monthly client visit reports as required for regular review with the Regional Manager Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved Manage expenditure to the agreed budgets with no detrimental effect on service delivery Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80% Ensure that staff comply with Health and Safety requirements in all aspects of their work Fulfil Duty Management responsibilities on a rostered basis in line with agreed procedures Maintain accurate and up to date Assignment Instructions and review annually, security officers should be assessed to ensure their understanding and compliance (all instructions must be signed as having been read and understood) Regularly review all administrative quality procedures and endorse them paying particular attention to check call procedures Monitor staff performance and appraise staff in line with company policy Negotiate annual reviews and gain price increases for existing contracts Attend/Monitor monthly minuted meetings from clients using SLAs as basis for agenda

What we are looking for

-Excellent organisational and time management skills

-Confident and professional working approach and appearance

-Strong customer service, client focused attitude with the ability to build good working relationships

-Exceptional verbal and written communication skills

-Ability to work individually and as part of a team

-Resilient and tenacious with a ‘can do' approach

-Flexible and adaptable

-Literate, numerate and IT skills to medium level user

-Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial

-A Full UK Driving licence is required

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

-To be responsible for the day-to-day operation of Security.

-Be the first point of contact for the Security team and deal with day-to-day matters such as standards of dress, discipline, and conduct are met and adhered to.

-Assist in on-going training to resident security teams and ensure all new security officers are fully trained and inducted to the site procedures and policies including CCTV, access control systems, deliveries and removals, fire alarms and intruder alarm.

-Develop teamwork within the workforce, ensuring high morale through effective motivational methods.

-Assist in review of Security Officers performance and development.

-To assist in any security / equipment investigations, i.e. thefts, missing items, complaints etc.

-Provide customer / client liaison as and when required.

-Ensure Assignment Instructions are adhered to at all times by security and shipping personnel.

-Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them.

-Ensuring security records and logs are being kept up to date.

-Ensure the security team are compliant with all relevant legislation on data protection.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Good literacy and communication skills and have excellent verbal and written English.

-Be computer and software literate.

-Reliability, self- motivation and ability to use own initiative and work without supervision.

-The ability to solve problems, make decisions and prioritise.

-The ability to transfer self-motivation to staff.

-The ability, tact and diplomacy to deal with people at all levels.

-Self-confidence and an interest in self-development.

-An interest in the continuous improvement of the Company's performance.

-The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.

Control Centre Night Supervisor



Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Duties include, but not limited to, and in Accordance with Mitie Site AI's, the following area's:

-Ensure that the correct procedures are carried out when receiving lost property.

-To be fully conversant with roles and responsibilities when dealing with fire alarms, bomb threats and medical Incidents.

-Ensure you use the Critical Incident Management model to deal with all critical incidents.

-Debrief the team after every critical incident and identify to management any lessons learnt or areas of good practice.

-Carry out routine and spot checks with all officers for compliance

-To demonstrate leadership across the team

-To manage the Security Team Members punctuality and attendance at all times.

-To ensure an effective handover of shift to the on-coming Team.

-To ensure Security Team Members deliver tasks within the agreed deadlines, in accordance with the standard operating procedures.

-To manage any escalation received from Team Members, through to resolution.

-To assist in any incident situation and direct the team to ensure the incident is managed seamlessly in collaboration with the site team and others.

-To have complete understanding of Emergency procedures and the various actions that are required.

-Conduct monthly one-to-one with your team.

-Conduct Mid-year and End-of-year appraisals with you team.

-To support and work as ‘one team' with all staff and service partner colleagues relating to the service delivery of the team and work to the standards required by Mitie and the client.

-To be responsible for the security, safety and welfare of anyone visiting or working at the WTW Locations.

-To protect the assets in the building by maintaining a vigilant, proactive security presence to minimize security risks to people and property.

-Take charge of phone calls that may come through the emergency phone and act as required.

-Promptly reporting all system faults and call outs the respective service engineers

-Checking the systems schedules of unlocked doors on a daily and regular basis

-Report and issues, faults, defects in regards to the CCTV servers and Access Control systems immediately to Site and Security Manager

-Ensuring that the Main Reception is opened and locked on schedule

-A proforma for all audits must be completed (dated, signed and returned) to the UK Security Operations Manager.

-Monitoring of all control room systems, ensuring that all necessary actions/ procedures are followed and escalated when required: Systems inlcude, CCTV, Access Control, Fire Alarms, PA systems, Intercom,

-Ensure that all Health & Safety requirements are strictly adhered to and conduct regular audit to ensure requiirements are maintained.

-Ensure that all equipment is serviceable and in good working order for the roles and responsibilities under your direct supervision

-Ensure that all accidents, incidents or ‘near misses' are investigated and reported immediately to Mitie and the Management Team

-Co-ordinate the training of new staff in line with site and company requirements ensuring the appropriate training area's are documented and signed for.

-Manage all security officers on a day to day basis, including operational and welfare issues.

-Identify where additional resources may be required to support events or other seasonal fluctuations to ensure smooth running of service delivery.

-Support the management and delivery of the staff rostering.

-Ensure all staff fully understand the emergency procedures for the building and their role in the evacuation plan.

-Ensure all posts are correctly manned at the designated times.

-Pro-actively check that the team are completing their activities in accordance with the Assignment Instructions and Risk Assessments. Ensuring strict compliance with all Risk Assessments in place for the area.

-Ensure all instructions, both written and verbal are adhered to.

-Carry a radio at all times whilst on duty.

-Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm'.

-Ensure that all staff have Return to Work interviews when resuming from a period of sickness and deal with any sickness ‘triggers' according to the Absence Policy.

-Carry out any “Reasonable Request” made by Managers or WTW Management.

-Have their SIA & CCTV license with them at all times.

-May be required to cover breaks within the team as required.

-Respond to emergencies in line with documented SOPs.

-Be confident to deal with reports of crime

-Provide the primary first aid response for any injury or illness on site.

What we are looking for

-A valid SIA and CCTV License

-Previous experience of working in a Security Control Room

-Experience of managing HR issues (investigations, grievances, disciplines etc)

-Take personal responsibility for actions and decisions

-Excellent written and verbal communication skills, adapting style according to the audience

-Build effective Teams, working as part of a team to achieve a common goal

-Leadership skills - to take responsibility for the SCR and the security team. Also taking responsibility for managing incidents, deploying resources and escalating reports and updates to all relevant stakeholders.

-Decision making - be confident to make decisions and provide rationale for those decisions

-Delegate - be able to delegate tasks to others and check on compliance

-Organise and manage a workload with competing priorities

-Be flexible and adaptable to changing situations

-Set standards and enforce the Mitie Diversity & Inclusion strategy when dealing with colleagues, other service partners, staff and visitors

-Proactive understanding and compliance with QHSE at all times