Total 3 Operations Advisor job vacancies in Kuala Lumpur

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose:

As the Retail Operations Executive, you manage the sales and operation function of the business. Reporting to Chanel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.

Key Responsibilities:

• Build and achieve retail / counter sales with knowledge of sales trending, trade stock holdings and historical sales/targets. Tracking of daily counter sales.
• Build and maintain good working relationship with retailers and customers.
• To work closely with marketing team and execute activities at floor level to achieve Brands objectives in wholesales & inventory.
• Ensure correct standard of merchandising at respective counters according to brands’ guidelines.
• Setting of retail and controlling trade stock holdings for each counter.
• Check on the counter POS system and MIM system.
• Monitor stock levels and stock movement and to ensure availability of the stocks on each counter.
• Check and monitor the physical quantity of GWPs / sample / testers on each counter.
• Ensure that all BITAs are prepared and available on the selling floor on time.
• Monitor the counter maintenance and image.
• Responsible in the retail staff recruitment (sourcing, interviewing, hiring) and training.
• Manage retail staff disciplinary and operations.
• Prepare and monitor the retail staff work schedule.

• Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
• Involve in new product launches and related events.
• Responsible for market reports, sales reports, sales commission and incentive reports.

Key Success Factors:

• Retail Operations and Inventory Management / Planning.
• Outlet Store Management and Retail Staff Management.
• Achieve Brand / Company CRM target and Known Customer %.
• Achieve the Sales Target set by the Management.
• Experience in Retail Industry with an understanding of the POS system.

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.

• At least 1-3 year working experience in the retail industry, prior experience in the beauty industry will be an added advantage.
• Have been in a retail supervisory experience and or manage a retail staff in the past or present.
• Proficient in MS Office Applications, especially MS Excel.
• Good written and verbal communication skills.
• Able to work under pressure with minimum supervision.
• Display initiative with a pleasant disposition.
• Willing and ready to travel.

Being a Brow Expert in the company, you will be trained and certified on the unique skillset of brows & facial waxing on top of having the best knowledge on make-up application techniques, tips & tricks as well as be exposed to a wide range of make-up products. A Brow Expert will also be able to build up their own base of regular customers to ensure that you have a constant flow of customers.

Responsibilities:

• Demonstrate the use of brand’s make up products & services
• Market & Sell brand’s products & services
• Build and maintain good relationships with customers as well as store managers and cast members.
• Engage customers in a productive discussion to address skin concerns
• Perfectly identify customer’s skin condition and recommend the right products
• Host/Organize occasional workshops or parties for customers’ engagement
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction
• Arrange appointments for return services
• Maintain counter cleanliness
• Ensure that top selling stock are not facing low or out of stocks issues; shelves are fully stocked at all time.
• Ensure personal bow bar areas are always at tip top condition, communicate maintenance issues to counter manager/sales manager
• Adhere to hygiene standards of the brand
• Ensure that the Benefit uniform is worn and full make up is always applied during work hours

• Proficiency in English (spoken & written)
• Strong retail sales and/or service history
• Comfortable in face to face engagement
• Self-motivated individual who possesses a strong passion for working in the Beauty industry
• Pleasant disposition and well groomed
• Work hours: able to work shifts, weekends, and public holidays
• Basic make-up application knowledge
• An aesthetician or waxing license is an advantage

Luxasia Group, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, is seeking a highly organized and motivated individual to join our team as an E-Commerce Operations Executive on a 6 months contract basis. In this role, you will play a crucial role in supporting our e-commerce operations and ensuring the smooth execution of our online initiatives.

As an E-Commerce Operations Executive, you will be responsible for managing the day-to-day operations of our e-commerce platforms. This includes overseeing order fulfillment, inventory management, content management, and coordinating with logistics partners for efficient order delivery. You will collaborate with cross-functional teams, such as marketing and customer service, to ensure a seamless customer experience and support online campaigns and promotions.

Joining Luxasia means being part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences in the beauty and luxury lifestyle sector. We offer a collaborative work environment that encourages growth and development, where your contributions are valued and recognized.

If you are a detail-oriented individual with strong organizational and analytical skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you. Come join Luxasia and be part of shaping the future of e-commerce in Asia Pacific.

Commerce Operations Executive

(Maternity Coverage: August 2024 to Feb 2025)

Responsibilities

§ Ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.

§   Create & Monitor daily order fulfilment

§   Upload/Maintain new product listing

§   Assist in GWP enrollment

§   Help monitor if promotions are up and running

§   Examine promotions after creation to ensure that it was set up correctly

§   Responsible for stock replenishment on all channels

§   Monitor order status on all Marketplaces once shipped out

§   Responsible for claims filing and monitor claims status

§   Participate in onboarding process, Sellercenter account creation and customer mapping

§   Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.

§   Liaising with warehouse and platforms on order pickup and other order concerns

§   Liaising with finance on any payment discrepancies

§   Help resolve any customer complaints

§   Weekly returns monitoring and process cancelled orders

§   Submit billings to finance

§   Maintain high store performance ratings

§   Continuously improve processes and practices

§   1 to 2 years of experience in managing e-commerce operations, across marketplaces

§   Critical-thinking and interpersonal skills

§   Strong communication and problem solving skills

§   Highly proficient in MS Excel

§   Self-starter, and can work under pressure

§   Highly detail oriented

§   Ability to manage multiple projects and execute under tight deadlines

§   Ability to work independently

• Flexi Benefit
• Complimentary Goods
• Mental Health Leave
• Out-patient & In-patient
• Personal Accident & Term Life Insurance