Position Summary
Location:
6625 Excellence Way, Plano, TX (Monday through Thursday in office required – firm)
Language Requirement:
Proficiency speaking and writing in both English and Korean is required
Reports to:
Senior Device Quality Manager
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
People | Excellence | Change | Integrity | Co-prosperity
Role and Responsibilities
This Device Quality Manager role will be responsible for overseeing Samsung Mobile Products and providing Best-in-Class experience to our customers. This is a highly visible role and great opportunity to make a substantial impact on Samsung products. The DQM will define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution. These responsibilities will include specification working with internal quality assurance team, Korean Headquarters’ members, and customers for quality management and ongoing improvements.
Role & Responsibilities
Proactively evaluate products throughout its life cycle and drive higher standard of measurement
Identify fundamental risk of all products throughout the life cycle and drive corrective actions cross-functionally with internal and external teams
Lead weekly quality meetings with partners and manage quality escalation issues
Manage on on-going quality issues and the effectiveness of corrective action items
Generate product quality plan and strategy for continuously improving performance at every levels
Provide regular Executive level communication of all products’ performance overview
Working closely with the customer in order to set up new model return for quality inspections and supporting R&D engineers to make a deep-dive analysis for EWP phones
Generating formal customer reports documenting and informing management of the results and issues found during early returned phone inspection and responsible for communicating with the internal department regarding product quality and working for continuous improvement in a timely manner
Skills and Qualifications
Qualification Requirements:
Bachelor degree required, MS preferred (Engineering degree program concentration preferred but not required)
6+ years of experience in Quality Control; developing process quality plans, quality audits, and driving corrective actions and failure analysis efforts
Working knowledge of product development, quality management, general manufacturing and service operations
Advanced Microsoft Office skills (Word, Excel, and PowerPoint)
Fluency required in Korean and English (both spoken and written)
The ability to lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures
High level of visual acuity, numeric/character distinction and moderate color distinction for accurate test equipment operation, for information analysis and error recognition
High hand/finger dexterity with fine motor coordination skills to perform electronic component repair work
Machines, tools, equipment, and work aids representative and commonly associated with electronic component test, assembly and repair work including test equipment, testing devices, technician hand tools, cables, etc.; first aid kit is available and prescription safety glasses are required in certain test areas.
15% travel domestic or international required (up to 2 times per year on average)
Additional Preferred Skill Areas and Qualifications:
Understanding of reverse logistics/customer service
Experience in statistical process control / FMEA applications
The ability to operate PC and product test equipment more than 75% of work time in an alternating sedentary and highly mobile position
The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
The ability to understand significant knowledge of circuit design of wireless handsets
The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments
The ability to read, writes, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information
The ability to work under very little supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things
#LI-EA1
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
