Total 1,208 Medical Officer job vacancies in Health / Beauty / Fitness category in The United States of America

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

Major Duties:

• Collects, evaluates suitability for testing, processes, and transports specimens. This includes receiving, delivering, and storing specimens for other sections.
• Performs a broad range of laboratory procedures including all testing and tasks of the medical laboratory technologist occupation. In addition, performs advanced and complex laboratory procedures; recognizes deviation from expected results; analyzes and corrects problems using scientific principles.
• Evaluates and solves problems related to collection and processing of biological specimens for analysis taking into account physiologic processes and requirements.
• Maintains and documents the optimal functioning of laboratory equipment. Uses, calibrates, identifies malfunctions, repairs, and performs preventive maintenance of laboratory equipment. Diagnoses deviations in test performance due to instrument malfunction.
• Performs and documents quality control and assurance activities and corrective actions related to test performance using statistical principles and theories of performance improvement.
• Identifies discrepancies, solves problems, and presents solutions.
• Answers inquiries regarding test results, methodology, test specificity, test sensitivity, and specific factors, which influence test results. Interprets results and suggests follow-up test selection or procedures.
• Evaluates and implements new techniques and procedures in the laboratory in terms of equipment, method comparison, and establishment of reference intervals using statistical methods and theoretical knowledge. Interprets findings and makes recommendations.

Work Schedule: Multiple Available

• Day-shift (i.e 6:30 am-3:00 pm)
• Evening shift (i.e 3pm-11:30pm)
• Overnight shift/3rd Shift (compressed tours 8 days on, 6 days off)
• Shift Differential for employees who perform work during regularly scheduled hours between the hours of 6:00 p.m. and 6:00 a.m. shall receive 10 percent of basic pay for those hours. Premium pay equal to 25 percent of the employee's basic hourly rate of pay is given for hours worked between midnight Friday or midnight Sunday. Employees who are required to perform regularly scheduled non-overtime work on a designated holiday shall receive pay at the rate of two times their hourly rate for actual hours worked on their tour, but not less than at least two hours.

Compressed/Flexible:Available overnights
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Financial Disclosure Report: Not required

Starting at $65,907 Per Year (GS 7-9)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

This position is for a full-time Rehabilitation and Extended (REC) Care Associate Medical Director - Internal Medicine Physician/Family Practice Physician/Geriatrician, for the REC Community Living Center (CLC) and Home-Based Primary Care (HBPC) clinic. This position is responsible for direct care to Veterans in the CLC and responsible for clinical oversight of the CLC and HBPC providers.

The CLC focuses on Veterans in advanced states of chronic disease needing 24-hour care. The 225-bed CLC provides comprehensive, interdisciplinary inpatient services for Veterans with complex and chronic, disabling disease.

HBPC focuses on Veterans in advanced stages of chronic disease, particularly those at high risk of recurrent hospitalization or nursing home placement. The HBPC program provides comprehensive, interdisciplinary primary care services in the homes of Veterans with complex and chronic, disabling disease.

The CLC and HBPC program provide palliative care, rehabilitation, disease management and care coordination services.

Palliative Plus program is a funded strategic initiative and component of the current Palliative and Hospice Care (PHC) program. Palliative Plus focuses on creating a level of support beyond typical Palliative Care focusing on hospice-eligible Veterans who decline hospice enrollment but agree to be followed by the team. This program has been shown to decrease utilization of overall healthcare related costs in the context of providing this level of case management.

Home-Based Memory Care is a funded strategic initiative intended to support aging in place and delay institutional placement by addressing the specific gaps in memory care that often result in placement. The concept of "Aging in Place" is a priority of VHACO-GEC.

TBI and SCI/D clinics are both foundational services of VHA. The SCI/D clinic serves as a spoke site to the hub at the Minneapolis VA HCS.

Responsibilities:

o Comprehensive management of the physical, psychological, emotional, social, and spiritual needs of the Veteran.

o The Associate Medical Director is an integral member of the CLC and HBPC teams and will work with an interdisciplinary team of professionals from medicine, nursing, social work, psychology, chaplaincy and other providers to meet the needs of Veterans and families served by these programs.

o Acts as supervisor to CLC Providers.

o Expected to provide clinical oversight and to participate in peer review of other REC providers through periodic chart reviews. Will act as a surrogate for absent REC providers when needed, to include review of CPRS view alerts, and other duties as assigned.

o Regularly attend the provider meeting, departmental meetings and medical staff meetings.

o Typical work hours are Monday to Friday 8-4.30 PM, and a full-time provider is required to work a minimum of 80 hours per pay period.

o Timely documentation (notes and encounter forms) is necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.

o Physician will work within their privileges at all times and follow the Medical Bylaws.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact VHAVISN23EDRP@va.gov, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: 8:00AM to 4:30PM, Monday to Friday

Starting at $230,000 Per Year (VM 15)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

****NOTE: RECRUITMENT/RELOCATION INCENTIVE IN THE AMOUNT OF 15% MAYBE APPROVED FOR HIGHLY QUALIFIED APPLICANT. ****

Duties include:

This assignment is the Chief Health Information Management (CHIM), which is the highest-level professional position at the facility with responsibility for the management and direction of the health information management program. This assignment is only for the CHIM in VA Medical Centers for all categories (1a, 1b, and 1c) within the complexity level 1 as designated in the VHA Facility Complexity Level Model, with full program management and supervisory responsibility to direct professional MRAs, technical MRTs, and other support staff in health information management.

CHIMs in this assignment provide technical advice, planning, and evaluation about health information management issues impacting the overall program on a regular and recurring basis. Multi-division, integrated health care systems under the leadership of a single director are considered to be a single facility with one CHIM. A position with program responsibility over less than a single health care system does not have full program responsibility for the health information management program.

The CHIM establishes policies, procedures, responsibilities, and requirements for HIM-related matters, such as health record documentation, coding and clinical documentation improvement, release of information, file room/scanning, records management, transcription and medical speech recognition, as well as the overall management of health information and Veterans health records. They oversee development, implementation and adherence to HIM industry standards, policies, procedures, laws, regulations, and accrediting bodies. They ensure the facility is in compliance with applicable standards, by completing HIM audits, developing healthcare data reports, and statistical information, for timely and accurate reporting. The CHIM monitors HIM performance through dashboards, productivity standards, and benchmarking. They participate in establishing and implementing strategic facility and HIM Department goals and controlling program activities and cost, budgeting, procurement, and property management, to achieve goals and improve processes. The CHIM monitors and manages HIM workflow to ensure program objectives are me.

The CHIM is responsibility for all facets of the Health Information Management (HIM) program and processes. Must ensure HIM program meets and/or exceed national HIM policies, procedures, and performance metrics. Responsible for the administrative management of health records, which includes planning, managing, advising, and directing the health information program in accordance with applicable Federal laws, facility by-laws, VHA policy, The Joint Commission (TJC) standards, the Commission on Accreditation of Rehabilitation Facilities (CARF), and other regulatory and accrediting agency standards. Creates and monitors systems to ensure accurate, timely, and complete health records, in accordance with VHA policy and TJC health information protocols. Measures ongoing intradepartmental performance by establishing priorities, collecting data, monitoring and reporting outcomes, using valid and reliable techniques to analyze trends and variation, and taking appropriate action based on findings.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. AD-HOC ONLY
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized to Highly Qualified Applicant

Starting at $109,732 Per Year (GS 13)

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Togus Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Available
Telework: Not authorized.
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/PDF01391Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Notifications:

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 01/31/2024. The initial cut-off date for referral of eligible applications will be on or about October 24, 2023, with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• These are AFGE Bargaining Unit position.
• This position is covered by a special rate.
• The incumbent may be required to travel to other VA campuses and CBOCs as needed for coverage.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
• Veterans' preference does not apply for other current permanent Federal agency employees.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• The incumbent may be required to travel to other VA campuses and CBOCs.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Starting at $46,170 Per Year (GS 6)

MRTs (Coder) analyze and abstract patients' health records, and assign alpha-numeric codes for each diagnosis and procedure. To perform this task, they must possess expertise in International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and the Healthcare Common Procedure Coding System (HCPCS). MRT (Coder) may also provide education related to coding and documentation.

Duties and responsibilities of the medical records technician (Coder-Outpatient) as related to the Journey level include but are not limited to:

• Applies comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection.
• Selects and assigns codes from the current version of several coding systems to include current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS).
• Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or Evaluation and Management code to ensure ethical, accurate, and complete coding.
• Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided by the VAMC.
• Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture.
• Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided, provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing
• Works within a team environment; supports staff in meeting goals and deadlines; flexible and handles multiple tasks; works under pressure; and copes with frequently changing projects and deadlines.
• Develops performance standards and conducts performance evaluations for subordinate staff.
• Interviews new employees, recommends selection, and carries out training and development of reassignments, awards or disciplinary action.
• Schedules the sequence of work and operations on a weekly, monthly and quarterly basis to assure even workflow and distribution, expeditious handling of priorities and the meeting of deadlines.
• Prepares workload and production reports; reports on operations and problems encountered; and presents proposed requests for resource needs based on past experience, anticipated staffing, equipment, and space.
• Reviews coding and assist coders in improving coding accuracy; provides coding guidance to various levels of staff to promote consistency in practice and compliance with coding rules and regulations; initiates various reports and analyze data; and coordinates, assigns, and monitors the workflow.

Work Schedule: Monday-Friday, 8:00a.m. to 4:30p.m.
Telework: Ad Hoc Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Starting at $63,708 Per Year (GS 10)

MRTs (Coder) analyze and abstract patients' health records, and assign alpha-numeric codes for each diagnosis and procedure. To perform this task, they must possess expertise in International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and the Healthcare Common Procedure Coding System (HCPCS). MRT (Coder) may also provide education related to coding and documentation.

Duties and responsibilities of the medical records technician (Coder-Outpatient) as related to the Journey level include but are not limited to:

• Applies comprehensive knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection.
• Selects and assigns codes from the current version of several coding systems to include current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS).
• Adheres to accepted coding practices, guidelines and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or Evaluation and Management code to ensure ethical, accurate, and complete coding.
• Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided by the VAMC.
• Performs a comprehensive review of the patient health record to abstract medical, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture.
• Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided, provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing
• Works within a team environment; supports staff in meeting goals and deadlines; flexible and handles multiple tasks; works under pressure; and copes with frequently changing projects and deadlines.
• Develops performance standards and conducts performance evaluations for subordinate staff.
• Interviews new employees, recommends selection, and carries out training and development of reassignments, awards or disciplinary action.
• Schedules the sequence of work and operations on a weekly, monthly and quarterly basis to assure even workflow and distribution, expeditious handling of priorities and the meeting of deadlines.
• Prepares workload and production reports; reports on operations and problems encountered; and presents proposed requests for resource needs based on past experience, anticipated staffing, equipment, and space.
• Reviews coding and assist coders in improving coding accuracy; provides coding guidance to various levels of staff to promote consistency in practice and compliance with coding rules and regulations; initiates various reports and analyze data; and coordinates, assigns, and monitors the workflow.

Work Schedule: Monday-Friday, 8:00a.m. to 4:30p.m.
Telework: Ad Hoc Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Starting at $63,708 Per Year (GS 10)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Relocation/Recruitment Incentive: Authorized
Permanent Change of Station (Relocation Assistance): Authorized
Education Debt Reduction Program (Student Loan Repayment):EDRP Authorized Contact V21CCOEEDRP@va.gov, , the EDRP Coordinator for questions/assistance
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Work Schedule: Monday-Friday, 7:30 am to 4:00 pm

The Chief Medical Officer (CMO) of Daniel K. Akaka VA Clinic is responsible for the overall clinical, administrative, and programmatic operations of the Medical Services. Medical Services at AKAKA include Primary Care, Specialty Care, Mental Health, Geriatrics, Rehab, Radiology, Pharmacy, and Dental. The position is located in Kapolei, Hawaii. The incumbent reports to the Deputy Chief of Staff and serves as a key clinical resource for the Health System Leadership.

Duties and responsibilities include but are not limited to:

• Responsible for the management and oversight of clinical and administrative operations
• Responsible for timely completion of all program evaluations and documents required by the Medical Center, VISN, and VACO, ensuring compliance with appropriate bodies (such as The Joint Commission) and monitoring entities as appropriate.
• Plans, coordinates, and ensures high quality, timely, patient centered care through utilization of multiple quality measurement tools.
• Plans initiatives and develops programs in collaboration with other services to ensure
  coordination of service, reduction of redundancies, and enhancement of cost effectiveness.
• Represents the Medical Staff and actively participates on committees, task forces, and other
  groups at the Medical Center and affiliates to assist in policy changes. This may be done via
  conference calls, electronic mail, and face to face meetings.

Starting at $130,000 Per Year (VM 15)

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, Scheduling Directives, and Medical Center Policies.

Duties at this level include, but are not limited to:

• Assures coverage of all areas of responsibility
• Coordinates the daily work schedules of the Medical Support Assistants.
• Ensures orders are protocol, correct patient preps are utilized, and patients are properly scheduled.
• Adjusts workload assignments based on staffing levels and frequent rounding.
• Assists with scheduling objectives to maintain compliance with access to care.
• Updates & verifies demographic information, schedules appointments, collects insurance information, administratively manages requests, and notifies the patient of their scheduled appointment.
• Conducts ongoing review to ensure quality of work.
• Ensures compliance with applicable policies and procedures in scheduling directives, patient information collection management, insurance captures, pre-registration and open encounter management.
• Ensures accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits.
• Assists all Imaging Medical Support Assistants with questions regarding Scheduling Directives, Business Rules, and Local Procedures.
• Extracts & analyzes data to provide timely delivery of management reports and action required for all Program metrics that support the performance measures of senior management.
• Receives instruction regarding short- and long-term objectives from the Supervisory MSA or designee; Independently carries out this instructions in accordance with established procedures.
• Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VeText, etc.).
• Provides guidance to staff members to include changes in policies and procedures.
• Distributes and balances workload.
• Creates and maintains employee schedules.
• Orients and provides on-the job training for new and current employees.
• Ensures all training requirements are met.
• Acts as a liaison between AMSA/MSAs and staff to any conflicts.
• Monitors and assign work to AMSA/MSAs.

Work Schedule: Monday-Friday 8:00am to 4:30pm. Subject to change to meet service needs. Subject to change with management discretion to accommodate the needs of the VA Mission.

Financial Disclosure Report: Not required

Starting at $50,900 Per Year (GS 7)