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Team Summary
The AP Risk Solutions team is responsible for leading the strategy, prioritisation, development, delivery and commercialisation of Visa’s product roadmap for all data and risk solutions in the Asia Pacific markets. This includes the definition of regional product strategies, product P&L ownership, product development initiatives and the full co-ordination of these activities across both the Visa Global and in-market stakeholders. The team collaborates with local and global stakeholders to develop the go-to-market and scale for Visa’s risk and authentication solutions, as well as deliver Visa’s risk solutions roadmap. Our aim is to enable Visa clients and partners to drive better customer engagement and outcomes to grow their business. The team is at the vanguard of transforming Visa’s business model to capture new payment flows and increase value-added services revenue.
What a Risk Product Analyst does at Visa:
As the Risk Product Analyst at Visa, this role has responsibility for the management of our risk products in Asia Pacific, focusing on Visa Advanced Authorisation (VAA) and Visa Risk Manager (VRM). You will contribute to the strategy, prioritization and deployment of the VAA/VRM solution in Asia Pacific region. You will manage the relationship of our global clients, work with the client and internal stakeholders to jointly drive service excellence and sales targets.
You will collaborate with key stakeholders, including partners and clients in the development of solutions, contributing to solution design, deployment and performance of the service. You will be comfortable with proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges.
Important to the role is a client-oriented mindset with a strong understanding of a network business and application of leading payment technologies. Your passion for growing new business, exceptional stakeholder skills and a market-focused approach will enable you to succeed in this role. This individual must be able to independently manage working-level relationships whilst being comfortable to present to executives, both for internal stakeholders and external clients.
This role is based in the Asia Pacific regional hub in Singapore and will work in partnership with our market teams in the delivery of ambitious product delivery and revenue goals.
Specific areas of accountability will include:
1. Serve as the go-to expert on Visa's security solutions, provide guidance and expertise to markets and client-facing teams and support discussions with clients
2. Responsible for managing the product budget, and participate in financial planning and forecasting for the product
3. Lead the charge in promoting the platform's adoption across the Asia Pacific region, identifying potential clients, understanding their needs, and demonstrating how the platform can meet those needs
4. Work closely with markets to champion the needs and requirements of the Asia Pacific region and with global teams to ensure these requirements are considered and incorporated in product development and strategy
5. Develop and provide key insights and trends to our client facing stakeholders with high-quality presentation materials, case studies, best practice guides, webinars and trainings
6. Actively engage with our risk product clients to identify and improve the ways in which they use our product set
7. Work with regional stakeholders, global product owners and cross functional teams (e.g. sales and business development, in-market products, risk, compliance, client services) to execute against this strategy and achieve the revenue target
8. Provide leadership and input on regulatory changes and industry trends, evaluate how these developments can impact the product and make necessary adjustments to the product strategy.
9. Staying abreast of market trends, technological advancements and potential partners in the fraud & risk space
10. Manage stakeholders' expectations, keeping them informed about the product's progress, challenges, and successes.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
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Job Description
The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource products and services. This role will have a focused emphasis on Integrated Commerce and Card Present payment solutions and is based in Philippines. Candidates are expected to handle escalated case tickets, work with other teams inside and outside the Support organization, provide product training, and interface with customers on an as-needed basis.
RESPONSIBILITIES
Troubleshooting escalated technical problems
Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution
Building internal support related tools and documentation
Participating in requirements, design, and roll out of new products and services
Interfacing with customers that have both direct and partner relationships to the business Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development
Creating, editing, and distributing customer notifications
Taking part in the after-hours/weekend on-call rotation
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
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As an active member of the Engineering Operations team, you will technically coordinate and maintain reliability and resilience of Token ID's SaaS application services, by demonstrating technical leadership, personal influence, organisational and analytical skills.
In this role you will actively take technical ownership and drive the successful operation and performance solution deployments, while tracking and reporting the service level objectives, monitor their indicators to help us meet our goals. You will collaborate and bridge our internal Token ID teams (DevOps, software engineering, Productivity Engineering, testers, DBAs, Product Engineers, and Product Management) with Visa's global vital teams in within our ecosystem.
As an individual contributor in the team you will act as primary actor in connecting operations, change, incident, problem, attestation, risk, audit, security, compliance, and governance processes.
You will work with your extended team, based in Europe, and each of the SaaS application’s technical owners to implement product and infrastructure projects, to ensure capacity, to deliver performant products, support operations, supervise deployments, track assets and configurations and, also, ensure the SaaS environments are compliant.
This is a hybrid role within Visa's Token ID Technology organization, based in Bangalore and directly collaborating and reporting to the Management team (based in Europe).
Essential Functions
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Official account of Jobstore.
Team Summary
The Product Support Engineering team is a global third line support function within Visa Acceptance Solutions. It carries responsibility for low-level investigation of service deficiencies and enhancement requests. The role liaises regularly with numerous departments internally at all levels including Value Added Services, Settlement and Reporting, Product Development, Product Management, Operations, and their equivalent entities globally.
What a Product Support Analyst does at Visa:
The Product Support Analyst (PSE) is the third line support function within Visa Acceptance Solutions. It carries responsibility for low-level investigation of service deficiencies and enhancement requests. The role liaises regularly with numerous departments internally at all levels including Value Added Services, Settlement and Reporting, Product Development, Product Management, Operations, and their equivalent entities globally. The role will troubleshoot all service faults and enhancement requests raised by the Visa Acceptance Solutions Customer Support team, offering response and resolution within agreed service level targets.
Work streams covered by this role are scheduled, proactive & reactive in nature making this one of the most varied & flexible roles within the company. The role carries implicit seniority, so whilst there is no management of staff, the candidate will be required to offer training and coaching to junior engineers and present technical issues to non-technical colleagues at all levels within the organization. This role reports into the Director, Product Support Engineering.
In this role, you are expected to:
Field escalated tickets from Visa Acceptance Solutions Support teams globally.
Act as technical escalation point for client issues, both internally and, where required, externally.
Investigate 3rd line issues arising from our client’s use of Visa Acceptance Solution’s service
Liaise internationally with junior engineers and Technical Account Managers (TAMs) to report on issues affecting the service relationship with all tiers of merchant.
Incident Management - Represent Client Services on Incidents and manage both internal and external communication.
Coordinate the international escalation of service issues across time zones to ensure timely resolution of client requests and to optimize service continuity.
Liaise with Account Managers and the senior management team to provide optimal service to our merchants and occasionally share the ownership of the service relationship with the merchant as required.
Answer internal enquiries directed toward the support team of a technical and account related nature.
Educate both junior engineers and non-technical staff through training and presentation.
Deliver client experience advice and feedback to internal development and product teams to ensure optimum product usability.
Achieve and maintain status as SME across one or more of the Visa Acceptance Solutions and/or Visa product lines.
Why this is important to Visa?
The SME function within Visa Acceptance Solutions is a crucial role in ensuring that various stakeholders are aware of new challenges, products, and requirements within an ever-changing landscape. Aside from supporting Incidents the SME function will underline requirements, as well as training for new products and improvements, enhancements and bugs. With a specialised knowledge set of Merchant services offered, the SME role is uniquely positioned to support most internal stakeholders in a variety of functions.
Projects you will be a part of:
This role will troubleshoot all service faults and enhancement requests raised by the Visa Acceptance Solutions Customer Support team, offering response and resolution within agreed service level targets.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Official account of Jobstore.
Risk & Data Solutions Analyst, India & South Asia
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Team Summary
The Data and Processing Solutions team is part of the India and South Asia Product Team and is responsible for leading the development and delivery of Visa’s product strategy and roadmap for all processing, data and risk solutions in the India and South Asia markets. The team collaborates with local, regional and global stakeholders to assess market trends, evaluate and ideate with sales teams on potential client opportunities, execute against sales plans and oversee the execution of new implementations of Visa’s various risk, data and processing solutions.
What an Analyst, Risk & Data solutions does at Visa:
Based in Mumbai, this role will...
Support the development of cutting edge Data and Risk solutions Product
Define relevant use cases utilizing Visa’s Data and Risk solutions that solve specific pain points for our clients (financial institutions and fintechs)
Work with partners in India and South Asia to take drive the development of joint product, features and functionality in the Risk and Data solutions space
Collaborate with internal Visa teams (e.g., regional teams, Business Development) to define and execute a cohesive strategy
Projects you will be a part of...
Establish and manage partnership with key data partners across India and South Asia
Articulate the Risk and Data solutions narrative and socialize with internal and external audiences
Support in continuing to evolve the GTM strategy and commercialization plan for Risk and Data solutions in India and South Asia including refining the business case and financial projections against the defined plan. Socialize progress and updates with key stakeholders
Monitor, research new evolving standards and develop cutting-edge thought leadership in the space and pro-actively communicate content
Why this is important to Visa
Growing value-added services revenue and participation in new flows is a key strategic priority for Visa. We are focused on building the next generation payment network connecting individuals and businesses with banks and fin-tech players to use a variety of payment instruments. As the Data & Risk solutions lead for India and South Asia, you will play a critical role in delivering against this priority by leading the development of Visa’s roadmap for all Risk strategy related projects in the market. You will collaborate with key stakeholders in the market, region and across the world to evolve the Data solutions strategy and execute against it.
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Function/Team Summary
Visa’s Data Products enable our clients win more with their consumers through data and analytics. This accelerates digital payments vs. alternatives and also accelerates the growth of Visa clients vs. other digital payments providers. The Global Data Products team is focused on building products and solutions that will strengthen Visa’s position as market leader for the future and build customer loyalty based on added value given access to large volumes of insightful data.
The product portfolio being hired for includes a powerful web application suite that delivers data-driven actionable insights & benchmarks to our Merchants, enabling them to improve business performance and gain market share. These capabilities are backed by Visa’s global payment network and state-of-the-art data science.
The product management team oversees the inception, design, development, testing, delivery and adoption for new product applications, modules, or enhancements. This team ultimately owns the related business outcomes.
This role will be instrumental in driving our business objectives by leading an important product initiative and collaborating with other product managers, technology and sales partners in one or more workstreams.
Job Description/Essential Functions
This position will be based in Bengaluru, India reporting to the Senior Director, Global Data Products.
Key Initiatives:
Essential Functions:
Product Management & Business Leadership: Working with technology, pricing, risk, legal, and other Visa teams to define the vision, refine the requirements and manage dependencies of new products / applications.
Envision, Experiment, Innovate & Iterate: Use human centered design / design thinking techniques to shape the vision and functionality of the product, validate assumptions using experiments, test with clients and prospective users and bring innovations to the market. Iterate as necessary.
Agile Delivery, Market Launch, Drive Outcomes: support the development of the product using agile methodologies, partner for market launch and own outcomes.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Official account of Jobstore.
