Your Browser is Not Supported
Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Job Description
The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.
Key Responsibilities:
•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.
•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.
•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.
•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.
•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.
•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.
•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
Requirements
•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification
•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role
•Proven proficiency in utilizing Agile methodologies for operations management.
•Certification in Business Continuity Management (BCM) is preferred but not mandatory
•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.
•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.
•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.
•Ability to:
•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.
•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.
•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery
•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.
•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.
•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills
•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.
•Adaptive and responsive to dynamic environments.
•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).
•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.
Official account of Jobstore.
We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.
Key Responsibilities:
Test Strategy and Planning:
• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.
• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.
• Define test scope, objectives, and deliverables tailored to the migration context.
Test Execution:
• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.
• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.
• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.
• Drive test automation for Functional and regression testing
Team Leadership:
• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.
• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.
• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.
Stakeholder Communication:
• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.
• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.
Continuous Improvement:
Requirements
Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.
• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.
• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.
• Excellent communication and interpersonal skills.
• Project management certification (e.g., PMP) is a plus.
• SAP certification and S/4HANA certification are highly desirable.
Key Competencies:
• Leadership and Team Management
• Test Planning and Execution, particularly for S/4HANA migrations
• Communication and Collaboration
• Problem-solving and Analytical Skills
• Attention to Detail
• Stakeholder Management
Official account of Jobstore.
Job Description
The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.
Key objectives are to:
•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.
•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.
•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services
•Plan and strategize data center requirements to meet SIA current and future IT roadmap.
Responsibilities:
Lead and manage:
•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.
•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.
•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings
•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster
Ensure optimal performance:
•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.
•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.
•Of operational efficiency and resource utilization.
Plan and execute:
•Preventive maintenance schedules and corrective actions for identified issues.
•Emergency response procedures in case of power outages, equipment failures, or other disruptions.
•Budgetary allocation and resource management for the data centre facilities.
Maintain compliance:
•With all relevant safety, environmental, and regulatory standards.
•Lead and manage data center audits
•Documentation for all systems and procedures.
Collaborate:
•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.
•With external vendors and service providers to maintain and upgrade equipment and systems.
Data Cente strategy and migration:
•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization
•Work with IT team for data centres space and power requirements
•Work with and support IT team for any data centre migration as required
•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.
Requirements
•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management
•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure
•Proficient in data centre monitoring and management software
•Familiar with data center fiber and structure cabling would be a added advantage
•Possess Datacenter certification eg. CDCP, CDFOM
•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements
•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.
•Excellent organizational/administrative skills as well as strong communications & interpersonal skills
•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.
•Willing to work on non-office hour and weekend including public holidays
Official account of Jobstore.
Job Description
We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.
Responsibilities
Test Strategy and Planning:
•Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.
•Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.
•Define test scope, objectives, and deliverables tailored to the migration context.
Test Execution:
•Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.
•Coordinate closely with SAP functional and technical teams to validate system functionality during migration.
•Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.
•Drive test automation for Functional and regression testing
Team Leadership:
•Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.
•Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.
•Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.
Stakeholder Communication:
•Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.
• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.
Continuous Improvement:
•Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.
•Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.
Qualifications
•Bachelor’s degree in computer science, Information Technology, or a related field.
•Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.
•Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.
•Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.
•Excellent communication and interpersonal skills.
•Project management certification (e.g., PMP) is a plus.
•SAP certification and S/4HANA certification are highly desirable.
Key Competencies:
•Leadership and Team Management
•Test Planning and Execution, particularly for S/4HANA migrations
•Communication and Collaboration
•Problem-solving and Analytical Skills
•Attention to Detail
•Stakeholder Management
Official account of Jobstore.
Job Description
The successful candidate will be part of the IT Service Management team. This is an individual contributor role.
Key Responsibilities include:
Requirements
Official account of Jobstore.
Job Description
The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.
Key objectives are to:
•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.
•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.
•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services
•Plan and strategize data center requirements to meet SIA current and future IT roadmap.
Responsibilities:
Lead and manage:
•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.
•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.
•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings
•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster
Ensure optimal performance:
•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.
•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.
•Of operational efficiency and resource utilization.
Plan and execute:
•Preventive maintenance schedules and corrective actions for identified issues.
•Emergency response procedures in case of power outages, equipment failures, or other disruptions.
•Budgetary allocation and resource management for the data centre facilities.
Maintain compliance:
•With all relevant safety, environmental, and regulatory standards.
•Lead and manage data center audits
•Documentation for all systems and procedures.
Collaborate:
•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.
•With external vendors and service providers to maintain and upgrade equipment and systems.
Data Cente strategy and migration:
•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization
•Work with IT team for data centres space and power requirements
•Work with and support IT team for any data centre migration as required
•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.
Requirements
•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management
•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure
•Proficient in data centre monitoring and management software
•Familiar with data center fiber and structure cabling would be a added advantage
•Possess Datacenter certification eg. CDCP, CDFOM
•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements
•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.
•Excellent organizational/administrative skills as well as strong communications & interpersonal skills
•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.
•Willing to work on non-office hour and weekend including public holidays
Official account of Jobstore.
Job Description
The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.
Key objectives are to:
•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.
•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.
•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services
•Plan and strategize data center requirements to meet SIA current and future IT roadmap.
Responsibilities:
Lead and manage:
•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.
•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.
•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings
•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster
Ensure optimal performance:
•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.
•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.
•Of operational efficiency and resource utilization.
Plan and execute:
•Preventive maintenance schedules and corrective actions for identified issues.
•Emergency response procedures in case of power outages, equipment failures, or other disruptions.
•Budgetary allocation and resource management for the data centre facilities.
Maintain compliance:
•With all relevant safety, environmental, and regulatory standards.
•Lead and manage data center audits
•Documentation for all systems and procedures.
Collaborate:
•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.
•With external vendors and service providers to maintain and upgrade equipment and systems.
Data Cente strategy and migration:
•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization
•Work with IT team for data centres space and power requirements
•Work with and support IT team for any data centre migration as required
•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.
Requirements
•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management
•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure
•Proficient in data centre monitoring and management software
•Familiar with data center fiber and structure cabling would be a added advantage
•Possess Datacenter certification eg. CDCP, CDFOM
•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements
•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.
•Excellent organizational/administrative skills as well as strong communications & interpersonal skills
•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.
•Willing to work on non-office hour and weekend including public holidays
Official account of Jobstore.
Job Description
The successful candidate will be part of the IT Service Management team. This is an individual contributor role.
Key Responsibilities include:
Requirements
Official account of Jobstore.
Job Description
We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.
Responsibilities
Test Strategy and Planning:
•Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.
•Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.
•Define test scope, objectives, and deliverables tailored to the migration context.
Test Execution:
•Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.
•Coordinate closely with SAP functional and technical teams to validate system functionality during migration.
•Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.
•Drive test automation for Functional and regression testing
Team Leadership:
•Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.
•Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.
•Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.
Stakeholder Communication:
•Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.
• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.
Continuous Improvement:
•Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.
•Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.
Qualifications
•Bachelor’s degree in computer science, Information Technology, or a related field.
•Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.
•Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.
•Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.
•Excellent communication and interpersonal skills.
•Project management certification (e.g., PMP) is a plus.
•SAP certification and S/4HANA certification are highly desirable.
Key Competencies:
•Leadership and Team Management
•Test Planning and Execution, particularly for S/4HANA migrations
•Communication and Collaboration
•Problem-solving and Analytical Skills
•Attention to Detail
•Stakeholder Management
Official account of Jobstore.
