Total 5,927 IT Technician job vacancies in Customer Service category in The United States of America

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

This post is created for testing purpose only. Do not apply any job on this post.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Job Description:We are seeking an IT Support Technician specializing in CRM (Customer Relationship Management) systems. The ideal candidate will have a strong technical background in CRM platforms, excellent problem-solving skills, and a customer-oriented approach to support clients and internal users.

Responsibilities:

1. Provide technical support for CRM systems, including troubleshooting, issue resolution, and system maintenance.
2. Collaborate with users to understand and address CRM-related requirements, configurations, and customizations.
3. Configure, customize, and optimize CRM systems to meet business needs and enhance user experience.
4. Conduct system upgrades, patches, and integrations with other business applications.
5. Develop and maintain CRM documentation, training materials, and user guides.
6. Monitor system performance, data integrity, and security controls.
7. Assist in data migration, data cleansing, and data analysis activities.
8. Coordinate with CRM vendors, consultants, and internal stakeholders on system enhancements and projects.
9. Provide training and support to users on CRM functionality, workflows, and best practices.
10. Stay current with CRM industry trends, technologies, and best practices.

Requirements:

1. Proven experience as an IT Support Technician or similar role with CRM system expertise.
2. Strong knowledge of CRM platforms such as Salesforce, Microsoft Dynamics 365, or Zoho CRM.
3. Experience in CRM configuration, customization, and administration.
4. Familiarity with CRM integrations, APIs, and data migration processes.
5. Excellent communication, problem-solving, and analytical skills.
6. Ability to work independently and collaborate effectively with cross-functional teams.
7. IT certifications related to CRM systems (e.g., Salesforce Certified Administrator) are a plus.
8. Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.

CYS RECRUITMENT SERVICES | 20C0123

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
Service Type - IT
About the Job

Provide tier 1/tier 2 desktop support across the organisation and provide support service in line with agreed response times using the internal ticket system.
Ensure that the confidentiality of data and information is secured.
Actively identify ways to improve IT accessibility and connectivity for staff service users through the research and introduction of new technologies and software.
Provide training and technical support regarding network & IT functions.
Provide advice and training support for MS Office 365 products.
Assist in mobilisation of new projects including mergers and acquisitions, including the development and maintenance of an on boarding standard template.
Assist in maintaining IT Asset Register and equipment log (Microsoft Intune, internal equipment database).
Assist with the procurement of IT equipment.
Assist in managing organisation’s communications including audio/visual equipment.
Maintain control of the Network infrastructure, administration, safety, and security.
Comply with all legal and health and safety requirements.

Provides technical support to IT users; Advises users on how to resolve hardware
and software problems; Installs and upgrades hardware, cables, operating systems
and/or appropriate software; Facilitates user access to systems. Refers more
complex or intractable problems to appropriate IT professionals; Researches
possible solutions in user guides, technical manuals and other documents; Maintains
a log of work in progress, calls received, actions taken and problems detected;
Reports on commonly occurring queries to detect underlying problems.

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Your new company
A growing Managed Service Provider in Geelong requires a Level 2 IT Support Technician for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting new role, you will be:

Providing 2nd level helpdesk and onsite IT support for clients.
Administering and maintaining a range of systems and networks across a large client portfolio.
Performing technical support of servers, network and hardware.
Assisting with the onboarding of new clients and adoption of new technologies.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.

What you'll need to succeed
To be successful in your application, you will need:

Demonstrated experience in providing Level 2 IT support.
Sound knowledge of Windows 7-11, Active Directory, Windows Server, Office 365, Microsoft Exchange and Network troubleshooting.
Excellent customer service & communication skills, both verbal and written.
A tertiary education in Information Technology as well as Azure, Microsoft, WatchGuard and ITIL certifications are beneficial.
Prior experience working in a Managed Service Provider is highly advantageous.
Current driver's license and access to a vehicle is required.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to daniel.bertino@hays.com.au. Please click here to apply.

Job Responsibilities

• Manage information security and networks, including upgrade and install new hardware and software, perform troubleshooting to solve IT issues, and maintaining network and servers.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Setting up accounts for new users and perform access control according to Head office regulations.
• Manage IT assets including company mobile phone, inventory check, asset allocation and etc.
• Assist/Support company on power shutdown, quarterly office maintenance and infrastructure projects implementation.
• Providing technical support across the company (this may be in person or over the phone).

Job Requirements

• Minimum 1-2 years of working experience and experience in IT operations in Financial industry will be an added advantage.
• Ability to interact effectively across all levels
• Detail oriented and highly organized
• Possess a technical and logical thought process
• Good interpersonal and communication skills, both written and spoken; including ability and experience in engaging stakeholders
• Self-motivated and positive attitude, excellent work ethic and a teamplayer
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal as well as verbal and written communication skills in English
• It will be an added advantage if able to communicate/read Japanese
• Welcome candidates who embrace workplace diversity.

Job Purpose

This position is to provide on-site support to end-users, participate in IT project and assist in the timely execution and continual management of core IT processes.

Role and Responsibilities

• Installation, configuration, and troubleshooting of PCs and devices
• Manage Network accounts to ensure that appropriate levels of network access are allocated and complied with the appropriate standards and protocols
• Support end-users (L1)
• Provide Level 1 technical assistance and support for incoming queries and incidents related to end-user issues (hardware and software)
• Troubleshoot, diagnose and resolve basic technical hardware and software issues
• Troubleshoot and resolve basic network and server access problems for end users
• Respond to queries either in person, by email, chat or phone
• Track and escalate problems and requests to appropriate IT resources
• Investigate and escalate situations requiring urgent attention
• Inform management of recurring problems
• Follow up with vendors to ensure issue has been resolved and close ticket
• Create a secure networking environment by monitoring and reporting security breaches and any unauthorised data access
• Perform housekeeping of IT related equipment
• Document resolutions for knowledge base
• Manage Network accounts to ensure that appropriate levels of network access are allocated and complied with the appropriate standards and protocols
• Collect and collate data to produce network traffic reports for the purpose of planning changes in the network
• Create a secure networking environment by monitoring and reporting security breaches and any unauthorised data access
• Identify, analyse and solve network problems to improve levels of service
• Perform 1st level support and troubleshooting for IT infrastructure and application
• Develop and maintain IT-related documentation
• Perform housekeeping of IT related equipment

Key Competencies

• Diligent, meticulous with an eye for details, with minimal supervision
• Good interpersonal and communication skills
• Good Microsoft Office and Teams skills
• Team player

Qualifications and Experience

• Minimum NITEC/Higher NITEC with IT specialty
• Part time students currently pursuing a Diploma in Infocomm & Security or any other IT-related discipline are welcome to apply
• IT support and troubleshooting experience will be advantageous

Location: Springleaf Tower Tanjong Pagar

Key Responsibilities:

• Attend to users and resolve their issues or IT requests.
• Configure and record for onboarding or offboarding.
• Help to liaise or follow-up with overseas HQ IT to close tickets.
• Create tickets or on behalf of staffs.
• Update IT assets and information.

Job Requirements:

• Minimum Diploma in IT related fields
• At least 1 year of relevant experience in IT Support roles

22C1322 Maxhunt Resource Pte Ltd

R23116279 Ng Shu Wang

Our client is looking for a IT Helpdesk Support Engineer. You will provide day-to-day technical support to end users.

• 5 years or more IT helpdesk / desktop support experience
• Troubleshoot and resolve end user application issues
• Maintain and monitor office network infrastructure
• IT security and antivirus tools
• First level troubleshooting and support for scheduled server backups
• Ensure the smooth running of computers, network devices and printers
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and update technical support documentation
• System monitoring and reports.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.