Total 177 IT Manager job vacancies in The United States of America

Responsible for organising the IT Operations Department to enable service delivery in the most efficient and productive way Communicates with health professionals within the organisation including but not limited to Clinicians, Directors, Senior Managers, Directorate Staff, System Managers, HIS and Project Teams Contributes to National, Cluster, Regional, Peninsula, Local projects and user groups To work closely with Clinicians and other key staff groups, in order to specify and procure business solutions involving information technology Providing specialist consultancy advice on all ICT issues and associated changes to business processes Leading a team of technically competent and highly motivated IT Professionals and finding solutions to complex and challenging technical problems which impact on delivery of care Nurturing ability and ambition within our teams and seeing colleagues grow their skills and develop To provide leadership to other technical staff in health communities involved in local, regional and national projects where required Managing, motivating and supporting the IT Operations teams in a fast moving and demanding environment, including their professional development Managing and leading teams that provide solutions to very complex technical problems, where no solutions may presently exist Responsible for the management and development of information systems used across the Trust Responsible for revenue budget circa £12M Responsible for annual capital budget circa £2.1M Responsible for the management of assets in excess of £5M

Responsible for the completion of detailed project documentation in line with PRINCE2 and Agile project methodology. To undertake detailed risk assessments on all projects, and ensure that all risks and issues are logged and when necessary escalated in accordance with IT PO and Trust processes. Ensure that the Programme Manager receives regular reports on the progress of individual projects, including all risks and issues. To take responsibility for the financial control, within pre-agreed tolerances, of specific projects that are IT initiated and to keep the Programme Manager regularly updated on project spending. To ensure all Quality standards related to individual projects are met.To develop agreed work packages in conjunction with other IT disciplines in order to meet project deliverables and to ensure project milestones are met. To provide effective liaison between necessary IT resources during all stages of specific IT projects, to ensure both quality and requirements are understood and delivered during the Project. Responsible for the monitoring of any IT-assigned sub-contractors to ensure all national and local guidelines are adhered to. To complete end-of-project reports and present lessons learned sessions, to ensure projects are continually analysed and improved. To ensure Privacy Impact Assessments are completed for all projects involving sensitive information, thus ensuring systems are developed with information security as an absolute requirement. To keep abreast of technical developments/trends and of the IT and business strategy of the Trust. Any other duties as may reasonably be considered as falling under the remit and responsibilities of this post.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Day to day management, support and oversight of all Laboratory Information Management Systems, applications and infrastructure across the Pathology CSU. Responsible for the efficient management, planning & deployment of IM&T resource To monitor capacity and resource utilisation, and maintain systems in a manner that ensures future expansion, development and growth are considered and planned for, flagging any areas of concern. Awareness of and alignment to Trust and legislative IG frameworks e.g. the Information Governance Toolkit requirements associated legislation and protocols. To develop, plan, implement and manage both short and long term strategic IM&T policy advances and change cross the CSU, and at a regional level with our WYAAT partners To ensure that System Suppliers adhere to Service Management best practice processes To work closely with system suppliers and stakeholders to agree a framework for the systems development practice through the development and operation of procedures to ensure that applications and subsequent fixes/enhancements are fully tested before becoming operational. Liaise with system suppliers, NHS organisations, and LTHT CSUs to ensure that agreed KPI and SLAs are met To provide specialist advice and guidance to developers and other IMT professionals The post holder should be able to communicate with both IM&T and non-IM&T staff at a high level of complexity on subjects within their area of responsibility. This communication may include sensitive or contentious information and there may be barriers to understanding or acceptance that will require the use of interpersonal and negotiation skills. To work with users, internal resolver teams, Trust IT and third party suppliers to diagnose and resolve service problems. To keep abreast of and be guided by developments and policy in healthcare informatics, interpreting and advising managers as and when required Line management responsibility of team members including performance and professional development, dealing with disciplinary, grievance and other HR policy related situations. This may involve the imparting of unwelcome news at times. To have quality management oversight for the adherence to regulatory and accreditation bodies for standards relevant to the clinical systems within Pathology. To be actively involved in the implementation and administrative support processes of any future systems procured by the Trust To use specialist knowledge for developing specifications (output based specifications) where a need for an IM&T solution is identified. This will involve significant analytical work. To develop, test, and maintain robust backup and disaster recovery policies and ensure, as far as possible, that data can be recovered and systems re-established in the event of failure. Other duties as commensurate with the grade and role as agreed with line manager GENERAL RESPONSIBILITIES: PROJECTS (Lead and Support) The postholder will be required to oversee and manage IM&T projects ensuring that the deliverables are produced to the required quality, within a specified timeframe, within budget and that the project organisation is consistent with the complexity of the project. Because of the nature of their work, the postholder must be able to plan and organise a number of complex activities or programmes, which require the formulation and/or adjustment of plans. The post holder is expected to be a specialist technical representative on projects up to Directorate level. They may be expected to feed input into Trust level projects on service management issues. BUDGETS The post holder will, where required, be expected to manage budgets, authorise payments and make recommendations to their line manager on expenditure in areas for which they are responsible. DECISION MAKING The following list shows examples of decisions that the post holder would make a decision on their own initiative. Resolution of hardware and software problems on the systems and applications for which he/she is responsible across the Trust. Reaction to operational or strategic changes in Informatics processes that have acute effects on the smooth running of the systems in his/her area of activity. Modification of information gathering processes in response to the needs of unplanned activities of departments, or unforeseen incidents. Recommendation of prioritisation and allocation of IT resources in response to the changing needs of the service. Undertake & make recommendations on the findings investigations and associated Root Cause Analysis. TRAINING The post holder will be responsible for liaising with the IT users and the CSU to ensure that training materials and Users are kept up to date with regards to new Version release functionality changes etc. RESEARCH AND DEVELOPMENT The post holder is responsible for researching potentially useful technology, and testing and appraisal, prior to recommendation or rollout of the technology. The post holder will also be responsible for liaising with the software suppliers to understand and impact assess any future roadmap developments for that particular system. Be responsible for tracking developments within IT good practice frameworks such as ITIL or other service management processes. LEEDS IMPROVEMENT METHOD Pathology follows the values outlined in the Leeds Improvement Method by looking to reduce waste with our processes and an on-going cycle of service improvements. The Pathology IT Operations Manager will ensure that the aims of the Leeds Improvement method are applied to eliminate waste. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS External System suppliers Hardware and software suppliers Colleagues in other organisations who use the same applications Colleagues both regional and city wide working on the development of integrated digital systems Internal Trust Informatics Team Project Managers Service Delivery Team Managers Technical Services Manager Trust Computer Services Managers Informatics staff Laboratory and Clinical staff General and Business Managers Finance Managers Procurement Department SPECIAL WORKING CONDITIONS Because of the nature of the post, there will be a requirement to use VDU equipment more or less continuously on most days. Safe manual handling techniques must be adhered to, as much of the equipment is both bulky and heavy. The postholder will be required, where necessary, to attend regular meetings with System Suppliers and personnel from other Trusts who use the same systems. i) PHYSICAL EFFORT: The post requires developed physical skills - advanced keyboard use; where accuracy is important in the inputting and manipulation of data, the design, programming and implementation of software applications. There may be an occasional requirement to move computers and other light IM&T equipment (<6Kg). There is normally no requirement to lift people. ii) MENTAL EFFORT: There is a frequent requirement for prolonged concentration in this post in the design, programming, and maintenance and testing of software and hardware solutions and reports. The postholder is not required to drive a vehicle, but he may be required to work at any of the major sites in the Corporate Informatics Directorate.

Job responsibilities: To work proactively with the Partners, Practice Manager, Salaried GPs, Nurses, Dispensary and administration teams and PCN to support the effective delivery of functions across the Surgery Support colleagues to understand and implement organisational standards, policies and procedures, including where appropriate the delivery of training and advice sessions. Administer policy management system, coordinating the policy review schedule, dissemination and implementation procedures. Working closely with the senior management team, ensure compliance with information governance standards Information Management & Technology To lead on the management and compliance of the clinical system, ensuring IT security and IG compliance Implementation of appropriate systems, policies and procedures in relation to: data collection, regulation, ICB strategy and data protection Supporting the Practice Manager to ensure that the Clinical Team work as efficiently and as effectively as possible and are compliant with NHS contractual requirements. Support the Practice Manager to ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand. Rota Management for both clinical and non-clinical staff Daily rota monitoring to ensure service is not compromised. To lead on IT projects and innovations, suggesting improvements for the Surgery To oversee the administration of the clinical system including managing smartcard issues. To oversee the security and validation processes of the clinical system. To provide support, advice, and training for new and current staff in the use of the clinical system. Reviewing and updating clinical templates ensuring they relate to current practice. Responding to and resolving all local IT issues. Manage our digital platform and ensure patients are booked and signposted appropriately. Manage S1 requests from patients for access to personal records. Actively encouraging and promoting the use of all patient online services Annual completion of the DSPT Toolkit Managing the Patient Services Team Working with the PSA Supervisor, to ensure staffing levels are adequate across the administration and patient services teams. Manage and agree annual leave requests and keep staffs annual leave records up to date. Ensure staff have up to date appraisals and are compliant with mandatory training requirements. Support the development of staff and manage performance and employee relations issues in line with advice and support from the Practice Manager Working with the PSA Supervisor, to coordinate staff induction and training and ensure that staff are adequately trained to fulfil their role. Support and mentor staff, both as individuals and as team members. Coordinating the provision of administration and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence. To ensure timesheets are completed correctly each month and submitted to the Practice Manager by the required date for processing. Completing return to work interviews Ensure that the reception handbook is up to date. Monitor the inbound call log and ensure all PSAs answering calls in a timely manner. Request support from other suitable staff if calls are of a high volume and support is needed. Maintaining appropriate documentation and evidence for CQC Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately. Oversee communications, both internal and external and ensure the website and other communication platforms are accurate and up to date. Attend monthly Team Leader Meetings, contributing to the agenda prior to each meeting. Disseminating relevant discussion points to the team. Receiving email communications, responding as appropriate and disseminating relevant information to members of the Patient Services Team. Improving Patient Experience Be an advocate for the surgery and its policies whilst at the same time being mindful of the patients needs and how best to serve them. Monitor and review patient access and focus on continual improvement of patient services. Support the Practice Manager to ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand. Ensuring the smooth running of reception procedures - front desk and telephone Deputise for Practice Manager Deputise for the Practice Manager in their absence undertaking any duties required of the Practice Manager during this period. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Please refer to full Job Description and Person Specification attached for full details on the specifications for this role. Please note that we generally appoint at the first pay point of the scale indicated in the advert, unless you are transferring from another NHS organisation when other arrangements apply.

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job responsibilities: - Working as part of the ITQA team the post holder will be involved in the following areas: - IT support and clinical system administration Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk. To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications. To be first point of contact with helpdesks of the clinical and other system suppliers. To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles. Maintain the practice network and email system and online access by patients, liaising relevant organisations to achieve this. Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager. Data Quality and maintenance of patient records To manage data quality issues, providing advice and guidance to all practice staff. Monitor the patient database including list size and demographics, to also manage registrations for new and temporary patients. Ensure templates are up to date and accurately entered within the appropriate time frames. Searches & Audits Routine Audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations Input data monthly on the CQRS portal Run contract searches and reports as required. Ensure data is consistently entered and run searches to find anomalies. Production of performance & Quality information To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients from certain chronic disease registers. To collate monthly scripts (PPAS) to enable the practice to claim funds for personally administered items that have been purchased by the practice. Information Governance To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance Lead Ensure you have good knowledge & up to date training on Safeguarding. General As a member of the Practice team, the post holder should: Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator Work within practice guidelines and processes To take responsibility for own developmental learning and performance To participate in the practice appraisal scheme To undertake training as required including mandatory and statutory training.

Please see attached job description and person specification for full details of the main responsibilities. The post holder must have in depth knowledge experience of Primary Care IT systems INPS Vision and EMIS. Experience or knowledge of supporting and implementing technical IT and Digital projects, including experience of software, operating systems an infrastructure environment. High level IT knowledge and experience including Internet, PowerPoint and Excel spreadsheet and knowledge in digital platforms that are part of GPIT framework such as Docman, DXS etc. Knowledge in digital platforms such as NHS app, online consultation platforms, BI platforms used in Primary Care Knowledge and understanding of legislation concerning data protection and patient confidentiality.

Please kindly refer to the job description and person specification by clicking on the JD/PS attachment in the advert.

Working to the direction and support of the In-patient Services Modern Matrons for Mental Health and in conjunction with the Senior Inpatient Nurse Managers from the Specialist Services Division, The Site Manager will be responsible for providing highly specialist advice regarding the management of patients when attending emergencies and will be required to advise on appropriate course(s) of action to taken to de-escalate and/or manage the patient in line with risk and care plans. The Site Manager will work collaboratively with Ward Managers, Crisis Resolution and Home Treatment Team (CRHT), Community Teams and external organisations to ensure adherence to Trust wide Policies and Standard Operating Procedures and provide specialist knowledge and guidance to further develop and update these policies and procedures. The site Manager will raise awareness of these Policies and Standard Operating Procedures and propose changes, amendments and developments that may impact across all inpatient services on the site. The Site Manager will have responsibility for and lead on coordinating the 136 HBPoS and ECT suite including line management responsibility for HBPoS staffing team, Assistant Practitioner for Health and Wellbeing and Lead support worker within the 136 suite. The site manager will also support within clinical decision making and prioritisation of bed management in support of non clinical bed manager to ensure patient and site safety. The Site Manager will use best evidence such as NICE guidelines, Trust Policies, other recognised best practice guidance and knowledge of the patient/s and inpatient wards needs to make decisions, and to provide specialist knowledge to guide and influence decision making by others.

Stakeholder Engagement Communication is vital. You'll regularly connect with both internal and external stakeholders, building and nurturing relationships with project partners and members of our national network. You'll lead meetings and discussions, facilitating collaboration and the exchange of knowledge to drive the NHS and Sport Englands missions forward. We do lots of our stakeholder management online, so youll be frequently setting up and managing large MS Teams meetings and utilising functions such as breakout rooms, and getting creative with interactive on line tools such as Mentimeter, Mural and Canva. Network Convening Manage and support the leadership of the National Physical Activity and Healthcare community of practice which brings together organisations from across physical activity and healthcare. You'll organise meetings and workshops to encourage collaboration and knowledge sharing. You will need to remain agile to support the evolving needs of the network. Project & Event Management Each day, your role involves coordinating, planning, and scheduling various projects and events from start to finish. You'll keep a close eye on project progress, milestones, and deadlines, ensuring everything is on track and addressing any challenges that may arise. Flexibility is key, as you might need to adjust project plans to meet changing requirements as the day unfolds. You will be the key event organiser for our collaborative work, whether they are hosted in person or online. Strategic Planning Present the complex physical activity and healthcare landscape in plain English standards to a range of audiences. This will include checking documents and contribute to the writing of policies, procedure, workflow documents, reports or project plans on national physical activity and health policy and strategy. Research and Analysis Part of your daily routine involves researching industry trends and best practices related to physical activity and healthcare. You'll analyse data and information to inform your decision-making, helping shape our work. Support for other NHS Horizons Programmes Collaboration is key in this role. You'll work across our team and support the delivery of multiple projects. Your expertise in project management will support organisational objectives and ensure cross-fertilisation of your learning in the physical activity space. Staff Wellbeing and Commitment to Equality, Diversity and Inclusion You'll actively promote staff wellbeing and a healthy work-life balance. Your support includes support to colleagues, ensuring they can perform at their best in a flexible and accommodating work environment.A key aspect of your role involves actively promoting and working towards our organisation's Equality, Diversity, and Inclusion (EDI) goals, contributing to a more inclusive and diverse environment for all. Personal Profile Development Building your personal and professional profile is essential. You'll engage with social media platforms to share insights, thought leadership, and relevant content. Networking with industry leaders, both within our team and externally, is part of your daily efforts to reach a wider audience.

The following are the core responsibilities of the Operations Manager. The Operations Manager is responsible for: Supporting the Practice Manager and Deputy Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Providing leadership and guidance to the Reception and Admin team adhering to policy and procedure Create staff rotas and ensure the practice Reception Team has adequate cover at all times. Ensure annual leave and sickness is documented and managed appropriately and that the practice has adequate cover. Create room rotas ensuring clinicians have an appropriate allocated space for their session. Attend and minute practice meetings as required Ensure servicing and maintenance requirements are met and documentation is up to date and accurate. Manage practice fire safety and legionella requirements. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards. Ensure reception team have followed an induction program and are compliant with training Conduct staff appraisals, supervision and probationary reviews and support disciplinary procedures. Undertake RA sponsor training for smart card management. Source locum cover ensuring they are added to clinical systems in a timely manner and that rotas are created in line with agreement. Ensure stationery supplies are stocked and maintained sourcing competitive suppliers Manage our digital platform and ensure patients are booked and signposted appropriately. Be able to cover all areas of reception role. Support staff to reach their full potential and identify training needs. Actively encouraging and promoting the use of patient online service Any other duties as required. In addition to the primary responsibilities, the Operations Manager Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required. Support the practice team to reach QOF targets (supported by the Lead Nurse and Deputy Practice Manager) Support the practice and management team with continuous improvement and change initiatives. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

HOURS: 37 Job summary: Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team. Job responsibilities: Operations Management Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Chairing practice and partner meetings and ensuring that communications are cascaded to other staff appropriately. Personnel and training Managing the administrative staff and non-clinical management of nursing staff, including securing funding and taking lead responsibility in staff appraisal and organising recruitment selection and training. Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring the practices employment policies and procedures are comprehensive and up to date. Being responsible for the recruitment and retention of staff Establishing, reviewing and regularly updating job descriptions and person specifications Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Overseeing HR responsibilities for the practice, including as host practice of PCN staff. Coordinating the reviewing and updating of all organisation policies and procedures Finance and profitability Ensure that the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements are accurate and complete. Ensuring that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice. Ensure all claims for contract work and reimbursable monies are submitted. Work with the partners in seeking to maximise income and reduce expenditure. Briefing partners on all financial matters, including forecasting Information technology Working with the IT clerk to ensure that the IT system is appropriately maintained and developed. Ensure compliance with Data Protection legislation. Actively encouraging and promoting the use of patient online services Lead contact within the practice for information governance Managing the organisation IT system, delegating staff to act as administrators. Ensuring compliance with IT security and IG Premises and equipment Responsibility for security, repairs, insurance and maintenance of premises, services and equipment. Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation. Managing the procurement of organisation equipment, supplies and services. Patient services Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Reviewing and updating the practices information leaflet/website, practice publicity and health education material. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Keep the practice policies and procedures up to date and ensure readiness for CQC Future planning Preparing a practice business plan, annual report and practice aims and objectives as required by the partners Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners. Ensuring the team reach QOF targets (supported by the nursing and administrative leads) as well as IIF and other local and national targets Ensuring the organisation maintains compliance with its NHS contractual obligations External relationships Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies Managing contracts for services i.e., cleaning, gardening, window cleaning etc. Representing the practice in external meetings Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly