Total 165 Senior Executive IT Manager job vacancies in Customer Service category in The United States of America

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

This post is created for testing purpose only. Do not apply any job on this post.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

Job Responsibilities:

· Support ongoing operations and functioning of IT infrastructure in head office and outlets, as well as Point of Sale (POS) system in outlets.

· To assist in the smooth operation of the organization's IT processes and provide user support when required.

· Configuration, manage and maintain hardware and software including all peripherals, implement backup processes and assess the system for upgrades or replacement.

· After-hours on-call escalation and support for critical problem resolution.

· Work with vendor support to resolve technical problems.

· Provide support for Windows / Linux System Administrations, incident resolution, and maintenance.

· Provide administration for Windows Server OS and roles/features including Active Directory and Microsoft 365.

· Perform email administration such as creating/maintaining user IDs and email addresses.

· Induct and train users in IT applications, advice, and educate users on IT basic procedure/knowledge such as classify malicious mail.

· Maintain inventory of computer equipment and software resources.

· Provide and maintain documentation for all systems.

· Undertake any other duties in relation to your job scope as assigned by your Manager from time to time.

Job Requirements:

· Proven work experience and have at least 2-3 years of working experience in IT Operations.

· Good verbal and written communication skills.

· Must be able to work independently, take ownership of tasks and deliver outcomes in a timely manner.

· Good analytical problem-solving skills with an innovative approach to providing solutions.

· Competent at documenting standard/ applications operating procedures, processes, and work instruction.

· Ability to balance day-to-day operations with administrative tasks.

· MCSA, MCSE, CCNA certification will be an added advantage.

. With Class 3 Driving License

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.

Job Description:-

• Lead and manage a team of IT professionals responsible for monitoring, incident response, and operational support.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Coordinate real-time incident response activities and escalate issues as necessary to ensure timely resolution.
• Develop and implement incident response plans, ensuring a swift and effective response to incidents that impact IT services.
• Collaborate with relevant teams to investigate and resolve incidents, documenting root causes and implementing preventive measures.
• Monitor and analyze system performance, identifying trends and potential issues.
• Implement strategies to enhance system availability and optimize performance.
• Evaluate, implement, and optimize monitoring and automation tools to enhance efficiency.

Job Requirement:-

• Diploma/Degree in Computer Science or IT-related discipline.
• At least 4-8 years of working and understanding of information security, IT operational support, system integration/ implementation;
• Good communication and interpersonal attributes with problem solving skills;
• Able to work independently and proactively in a multi-disciplined team environment;
• Leadership skills required for Senior position.

Interested candidates, who wish to apply for the above position, please send in your resume to Gabriel_pang@evo-sg.com
We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Be a Part of Something BIG!

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams!

Make an Impact by

• To support and manage the installation and setup of Video Conference System for the different Business Units in Singtel
• To support the setup of Ad-hoc AV VC requirement for Business Units
• To ensure the high availability (>90%) and the usability of the Video Conference System within Singtel buildings
• To ensure good end user experience for users while using TEAMS, ZOOM or Webex when using Video Conference System
• To liaise and assist in getting the quotation (VC system, Infra and Property) for the Business Units when they require to setup a new Video Conference System
• To ensure the setup and commissioning of the Video Conference System is following the current best practices in Singtel
• To make periodic health checks on the Video Conference system to ensure the high availability of the system
• Tracking of VC assets owned by GIT
• To support Top Executive meetings or event when using TEAMS, ZOOM or Webex
• To setup iPads for MC and/or Board meetings

Skills for Success

• Minimum ITE in IT related course or equivalent
• Minimum 3 years of working experience
• Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.
• Experience in Troubleshooting and Maintenance of Audio Visual and Video Conference System
• Understanding of Network Infra and the ability to do simple trouble shooting
• Experience in supporting TEAMS and/or ZOOM meeting and/or events

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Dashmesh Singapore Pte Ltd (located in Loyang) is a dried food distribution company which was established in 1985. We are looking for an Information Technology (IT) Executive. The candidate must have relevant IT qualifications and preferably has several years of relevant working experience in a small and medium sized company. He/she must be self-motivated, systematic and organised besides being a good team worker, being passionate about making improvements and having a good work attitude.

The candidate will be responsible for managing and maintaining all our IT systems including servers, office computers, website, SAP B1 and salesmen’s PDA devices/applications. He/she is also expected to keep up-to-date records of our IT assets and systems and ensure IT continuity during emergencies. As we are a small company with a 60 staff workforce, the candidate must be prepared to work beyond the stipulated job scope and perform other duties as and when assigned.

We are a company which believes in recognising and developing employees with good performance and strong potentials. Opportunities for career development are available to suitable employees. Dashmesh is a staff friendly organisation and practises work-life balance.

Interested and Experienced candidates may write to HR@dashmesh.com.sg

Please take note that only shortlisted candidates will be notified.

PLEASE TAKE NOTE THAT CURRENTLY OUR COMPANY IS AT NO. 19 LOYANG WAY BUT WILL BE RELOCATED IN AUGUST 2024 TO PENJURU.

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

IT Infinity is a professional services company specialising in SAGE accounting software & solutions. We require a dedicated IT Support Executive to provide support for application, server and storage infrastructure both internally and for our customers.

Job Description:

• Installing and configuring computer hardware, software, systems, networks and printers;
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Upkeep the condition of network, internal servers, applications and security measures;
• Provide technical helpdesk support and diagnosis on network and application issues;
• Perform routine maintenance tasks which includes the updating of patches, tracking hardware assets, monitoring/facilitating software installation and status updates;
• Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution as part of Opensoft's operational compliance to ISO27k standards;
• 5 work day per week (Mon - Fri 9am to 6:30pm).

Key Requirements:

• Professional Certificate / NiTEC / Diploma / Degree;
• Highly-motivated and result-driven individual;
• Good communication ability;
• Good diagnostic and problem solving skills;
• Knowledge in network management and troubleshooting;
• At least 1 year work experience in onsite desktop support experience in hardware diagnosis and troubleshooting preferred;
• Required language(s): English.

Ensure seamless integration of the ERP system with other business applications (WMS) and third-party software.

IT day to day Operations

Monitor warehouse system performance and provide regular reports to management, identifying areas for improvement.

Conduct regular training sessions for end-users to enhance system proficiency and maximize utilization.

Collaborate with department heads to identify business process improvement opportunities through the ERP system.

Develop and enforce data security protocols and ensure compliance with data protection regulations.

Manage ERP vendors and negotiate contracts for software upgrades and support services.

Stay up-to-date with industry trends and emerging technologies in ERP and business management solutions.

Continuously seek opportunities to optimize ERP system functionality and improve user experience.

Desired Skills and Experience

WMS, ERP, User Experience, information technology strategies, MySQL, Information Technology, Business Process Improvement, SQL, Compliance, Warehouse Management System (Wms) Administration, MS SQL, Business Requirements

Location: West

Transport in Jurong East MRT

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure
• operation consistency across project/facility management teams.

Requirement:

• Minimum NITEC in IT relevant discipline (CH)
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems

About Automation Services @BOSCH

The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).
We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.

Responsibilities:

• Development of Automation Job for SAP/Win/Linux/Cloud Platform 
• Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
• Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
• Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
• Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
• Provide technical support to end-users of UC4 workflows and schedules, answering questions and providing guidance as needed.
• Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.

Job Descriptions

• PC support. Troubleshooting and operation of PC.
• Network support. Troubleshooting and operation of network including administration of server, application portal and firewall event log, software update of patches and anti-virus signature and monitoring of backup.
• Application support. Administer the core insurance system.
• Office automation. Automate User business process.
• Liaise with hardware and software vendor on support call and routine preventive maintenance.
• Capacity Planning. Monitor and report the data volume on the server.
• Perform proper housekeeping on documents, logs etc. And storage of software media including clerical duty.
• Maintenance of IT asset inventory
• Reporting

Requirements:

• Minimum 2 years of experience in IT support

Kindly apply online or send your CV to andylee@talentedge.com.sg

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.