Total 92 Human Resources Manager job vacancies in Kelana Jaya SGR

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Manager with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Job Purpose:  

The Accounts Manager is the main interface between the Company and our partner community. The Accounts Manager is responsible for the ‘complete’ sales cycle for the relevant business partners with the view to maximizing revenue, margin, and partner satisfaction. Having internal resources for assistance, the role is to develop deep relationships with key people inside the business partner and uncover sales opportunities, while delivering ongoing value to the partner.

Responsibilities:

• With assistance from the Channels Director build and execute a call plan that will ensure maximum return from the business partner community.
• Develop a solid understanding of the product range and present an informed overview.
• Up and cross sell each opportunity for maximum margin return and differentiation.
• Understand strengths and weaknesses in the product sets from a technical perspective.
• Liaise with other divisions of the Company, as required, to ensure efficient customer transactions that ultimately deliver a sound buying experience for the Company’s partners.
• Keep CRM up to date to ensure you and the management team have an accurate view of your business.
• Ensure all quotations are followed up and moved through the various levels of a sales cycle with ultimate goal, being of closure.
• Capture and maintain all relevant data needed to sell and renew maintenance.
• Plan, design and implement outbound campaigns as necessary to deliver on agreed margin goals
• Make outbound sales calls to business partners and prospects as per call plan.
• Identify the Company's services opportunities in conjunction with the the Company's Technical Services team.
• Ensure all quotations are built using the company quotation tool.
• Provide Sales Support Specialist with all relevant information necessary to build and configure the ‘winning’ solution.
• Achieve and maintain sales certification for relevant product groups when required
• Ensure all partner issues are resolved promptly and seek management guidance where necessary.
• Ensure all business partners are alerted of any upcoming renewals
• Ensure the CRM is updated and used pro-actively to drive business engagements and forecasting
• Accurately forecast business with Sales Manager on a monthly basis.
• Work with Sales Support and provide support where necessary to ensure timely logging of orders.

Knowledge, Skills and Experience:

• Minimum 4 to 6 years of experience selling IT solutions in the channel required.
• Tertiary IT degree or Diploma preferable
• Relationship Building Skills
• Communication Skills
• Self managed
• Maturity – able to work with all levels within an organization
• Strong business acumen
• Presentation Skills
• Leverage internal relationships and sell the ‘value add’
• Opportunity Closing Skills
• Technically competent

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Responsibilities:

• Develop, establish and maintain current and potential client relationships
• Identify potential new clients and develop new opportunities
• Drive sales targets
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
• Prepare presentations, proposals and sales contracts/tenders

Knowledge, Skills and Experience:

• 1 to 2 years of experience in account management/ sales role.
• Fresh graduates may be considered
• Diploma/ Degree in Information Technology or Business Administration
• Proven track record in providing excellent customer service
• Able to set priorities and manage customers’ expectations
• Able to work as part of a bigger team with supervision
• Good verbal and written communication skills 

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Job Purpose:  

This position will oversee the Credit & Collections function of TD Malaysia Operations. You will lead credit management and analysis, the cash collections process, and ensure teams deliver timely reporting in accordance with corporate guidance and timelines.

This position shall report to Regional Credit Director and work closely with Finance leaders and team members in Malaysia.

Responsibilities:

• Manage Credit & Collections activities.

• Plan for AFC/Forecast (Credit Cost & DSO) and measure department performance with appropriate metrics.

• Manage relations with factoring and 3rd party financing companies, credit reporting and collections agencies, credit and other insurance providers, resellers and external vendors, as well as sales, marketing and other (internal) customers.

• Maintain the corporate credit policy and recommend changes to senior management.

• Create and maintain risk reduction programs such as rating-tools, as well cont. develops on fraud detection processes.

• Manage periodic customer credit files and Country portfolio risk reviews!

• Perform credit assessment, evaluate, approved, mitigate risk & proposed credit limit for management’s approval.

• Manage the collection system, perform periodic customers review & do the necessary to ensure collection.

• Work closely with sales & management team to assess customer’s needs for “complicated deals”, mitigate risk & suggest solutions to management.

• Resolve escalations & disputes with customers.

• Identify and execute other transformation efforts relating to Credit & Collections

• Understand Credit Insurance’s requirement & ensure compliance.

• Drive & meeting KPIs set by management.

• Lead, coach, motivates and develop the Credit & Collections team.

• Build the team’s capability and ensure alignment of resources and skills to meet business needs.

• Coach mentor and empower staff with the goal of skills development and retention.

• Actively manage the team’s development goals.

• Alignment with key stakeholders and APJ Finance leadership; escalate risks when necessary.

Knowledge, Skills and Experience:

• Master’s / Postgraduate degree with business / finance field of study preferred.

• 10 years of relevant working experience in CREDIT & COLLECTIONS, ideally in IT multinational environment with 5-8 of experience directly managing colleagues

• Good analytical skills including but not limited to experience developing and shaping key business performance indicators. Experience in Planning and forecasting, is an added advantage

• Experience with data analytics tools such as Power BI, data mining, and building dashboards that drive decision making.

• Able to understand, identify & resolved the Commercial & Credit Risk faced. Balanced between reducing risk & business opportunities

• Comfortable to handle big accounts with Credit Limit of > RM10million per accounts & high numbers of accounts

• Strong Customer Service orientation. Sensitive to business needs, drives efficiency and best practice.

• Proven ability to work independently and effectively in an matrix reporting organization.

• Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end and quarter-end closing periods

• Willingness to acquire new skills / product knowledge.

• Is committed to delivering and exceeding expectations.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Purpose:  

The Product Manager has overall responsibility for achieving the sales and profit targets for the related product groups and creating the highest return for both TD SYNNEX and the vendor. While responsible for revenue outcomes, this is a sales enablement position. This will be achieved through marketing programs, sales training, sales support, technical pre-sales support, vendor contract and vendor relationship. These activities, especially sales and marketing are targeted at both the TD SYNNEX extended sales team and the partner community.

Responsibilities:

• Creation of business plans for the vendor product group and associated services.

• Development and implementation of sales enablement programs for TD SYNNEX and partners.

• Ensure that the technical sales support teams are appropriately trained to support the relevant product groups.

• Development and implementation of marketing programs to support product group objectives.

• Creation of joint initiatives with our vendor and business partners.

• Responsible for effective planning, including inventory turns, inventory fulfillment and inventory obsolescence minimisation.

• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.

• Achievement of revenue plans by brand and by market segment.

• Coordinate the various functions within TD SYNNEX in order to deliver the outcomes agreed in each product plan.

• Ensure that executive business relations with vendor partners are of the highest order, are proactive and that the engagement is continually monitored so that new initiatives can be introduced as required.

• Maintenance and development of operational level vendor relationships.

• In order to execute product leadership it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.

• Ensuring highest and continuously improving levels of vendor and partner satisfaction.

• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.

• Maintenance of an accurate pipeline by product group.

• Measurement and maintenance of critical product group performance data in order to ensure that TD SYNNEX meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.

• Business forecasting and business planning for product groups with vendors.

• Provision of various reports for the purposes of commercial decision making.

• Be the advocate and leader for the relevant product groups in TD SYNNEX and be the advocate and leader for TD SYNNEX within the relevant vendor community.

• Provide direction, development and support to ensure the sales team is performing at optimum levels for the relevant product group. This will require a close working relationship with the Channels Sales Director.

• Deal effectively and efficiently with unsatisfactory performance and/or behavior within your team.

• Provide an appropriate example of leadership, by way of behaviors, to the wider organization.

• Proactively contribute as a member of the leadership team to the commercial ‘well-being’ and longevity of the business.

Knowledge, Skills and Experience:

• Minimum 4-6 years experience within IT distribution

• Minimum education level required is a Bachelor’s Degree

• Appropriate vendor product sales certifications

• Strong leadership attributes

• Self-starter

• Results focused

• Sound business acumen

• Ability to work with little direction

• Capacity to lead vertial teams

• Influence business outcomes without having direct control

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Your contribution to something big!

Key Responsibilities:

1. Ensure aligned and market relevant T&C between all channels considering customer cluster/subcluster.
2. Portfolio: customer segmentation & definition of Customer Project or Order Based Project (OB) customer group
3. Define/Review Customer Project or Order Based Project (OB) customer group for 12 months, track/adapt after 6 months Customer Project or Order Based Project (OB) customer group's performance.
4. Prepare target planning and forecasting.
5. Potential: Define the potential of attraction of new customers
6. Sales competency requirements (Customer Project or Order Based Project (OB), supervisor) and manual "How to work with customers?“
7. Calculate & ensure EBIT of the channel.
8. Control sales process
   1. Get promo activities and promo calendar from marketing.
   2. Collect information on new launched products, Define focus products.
   3. Target setting per agent & customer [TGS]
   4. Ensure to have Partner Type 05 maintained.
   5. Define & align Customer Project or Order Based Project (OB) targets with Business Operations (BOP).
9. Check global sales process & confirm/adjust/provide comments.
10. Sales data integrated planning and ordering system (IPOS) & Sales Price (SPs) system exchange preparation.
11. Ensure the customer development report is analyzed and all action are taken.
12. Based on the report provided by with Business Operations (BOP) prepare customer mix for next year and align with channel management and Cost Break Down (CBD)

Who we are:

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

As a Sales Manager, you will be responsible for managing relationships with customers. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

• Develop and execute effective sales strategies to meet or exceed sales targets, starting with a primary focus on building security systems solutions.
• Build and maintain strong relationships with key clients in the Data Center industry, understanding their security needs and tailoring solutions accordingly.
• Collaborate closely with the multifunctional team to identify and qualify opportunities, and to close the sales.
• Conduct product demonstrations, technical presentations, and training sessions for clients, highlighting the benefits and features of our products and solutions.
• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
• Act as a liaison between clients and our internal teams, ensuring smooth project execution and customer satisfaction.
• Prepare detailed reports, including sales forecasts, project status updates, and market intelligence.

What we look for:

• Bachelor Degree or above, preferably in Engineering, Computer Science, or other related fields. 
• Minimum 5 years working experience with a strong track record of achieving or exceeding sales targets.
• Specialization in building security systems and a deep understanding of related technologies.
• Self-motivated, hardworking and positive, hunter personality.
• Strong interpersonal, presentation and selling skills.
• Good spoken and written in English.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-LW2
#LI-Onsite

About the job

The Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

Your contribution to something big!

This role involves overseeing the implementation and conceptual development of the regional trade term system, aligning it with legal changes and market approaches across all countries. Responsibilities include adapting country-specific blueprints, preparing decision proposals for regional product floor price exceptions, and developing potential changes in trade term systems across Business Units. The role also requires someone who is strong in negotiation approaches, terms and condition changes, and customer migration plans per customer cluster. Additionally, the individual ensures the IT-based terms and condition system, including exception management, in collaboration with the Business Operations team.

Tasks:

• Actively drives the implementation of the trade term system in close collaboration with CSO (Country Sales Organization) organization and cross business unit Pricing Region of Europe and Asia. Regular reports on process and deviation
• Follows up on customer migration plans and supports country to find solutions to bring all customers into corridor.
• Holds communication with CSOs on terms and conditions progress management.
• Actively drives best practice exchange between channels and countries.
• Monthly report on trade terms system including exceptions.
• Provides trainings on trade terms concept.
• Analysis retail contracts for A and B customers in the region on adherence /migration towards trade terms target picture.
• Develops IT based systematic to allow efficient management of contract.
• Ambassador for negotiation excellence standards (GAP)
• Ensures high data quality in statistical conditions in close cooperation.

Your contribution to something big!

The role entails developing a focused online market strategy, with a particular emphasis on marketplaces. Responsibilities include optimizing brand visibility and user interaction across online retail touchpoints, implementing performance measurement processes, and driving resource reallocation toward online channels. Collaboration with the Business Digital Organization (BDO) is essential for creating digital and automated content distribution processes. Additionally, the role involves fostering the online excellence and maturity of various countries.

Tasks:

• Close alignment with legal to define (freedom of action) on marketplaces for Bosch as manufacturer.
• Run and evaluate pilots in countries. Learn, adapt and roll out concepts for online marketplaces internationally.
• Ensure sales excellence process concerning online maturity to reach the highest brand visibility on key retailers' website.
• Define requirements for best-in-class online content.
• Define and implement a new content distribution process.
• Develop and implement performance tracking to ensure and operationalize implementation of communication at key retailers.
• Ensure usage of all retailer’s communication channels to deliver target group-specific messages.
• Develop and implement organizational requirements that enable the Country Sales Organization (CSO) organizations to cope with the increase share of online sales.
• Develop an overview of online dealer (structure) in the region of Europe of Asia and define focus dealer.
• Develop in cooperation with other departments a training program to establish required skill level in Country Sales Organization (CSO)/central organization.

Job Description

ABOUT US
We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : 

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Work with internal and external stakeholders to understand and represent user needs 

• Define and execute the share vision of the application (product)

• Monitor the Operations process and developing the need analyses

• Negotiate and execute must-have requirements to ensure compliance with Operations requirements.

• Prioritize product features and capabilities, actively participating in the product concept and interface with operational activities

• Design and support the training documentation and execution

• Ensure operational excellence by following existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of project delivery

• Actively involved in the Figma flow, focusing on enhancing the user experience

• Actively participate in requirements meetings, share ideas and best practices and maintain harmonious relationship with all departments and cross functional alignment.

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Demonstrated experience in the design, development, and implementation of strategy.  

• Possess a hands-on mentality and an analytical and structured way of working

• Able to operate successfully in a lean, fast-paced organization to scale quickly

• Self-motivated with a focus to exceed set goals

• Detail oriented with a knack of spotting the little things

• Comfortable adapting to new technologies​

BENEFITS

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.

• Unlimited training -You will have access to a wide range of learning resources including Notion!

• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things.

Management

• Use an inspirational leadership style to deliver consistent customer service.
• Performance manage the outputs of the team in line with performance management frameworks and standards, ensuring robust documentation is maintained
• Adhere to the framework of excellence and a work ethic focused on driving the right outcome first time
• Manage key stakeholders in the business through effective planning, organisation and communication.
• Build relationships and work collaboratively with the UK team and integrate the Malaysia teams with the UK ways of working
• Be an active and effective contributor to the management team, contributing to the overall strategy of the Contact Centre Operation.
• Provide guidance and coaching to Team Managers in relation to their People Management skills
• Drive best practice in People Management tasks such as performance management and regular 1:1s
• Identify and promote best practice whilst developing both the Customer service and Supporting teams.
• Design and manage deployment of Contact Centre improvements which promote innovation and excellence
• Develop, manage and ensure operational teams achieve key service metrics and maximise sales opportunities.
• Ensure all stakeholders receive clear information contact centre re planning, forecasting of promotions and sales campaigns in the contact centre
• Be accountable for the co-ordination and production of associated reporting relating to Contact Centre operations.
• Establish, promote and develop effective relationships within the business to drive a multichannel strategy.
• Monitor and manage the attendance and conduct of the teams, ensuring that all relevant return to work interviews and behavioral/conduct issued are documented/completed and taking the appropriate and timely action

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.

How you will do it:

• Understand customers’ requirements for air conditioning equipment and solutions.

• Provide heat load calculations and estimation to customers base on standards, requirement and application.

• Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.

• Conduct technical and product presentations to consultants & end users virtually and physically.

• Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.

• Prepare weekly sales report & project tracking record to analyze and track the status of the projects.

• Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.

• Provide feedback or voice of the customers to the company on market requirements and regulations.

• Integrate business strategy and develop specific objectives for Business within Singapore and extend to SEA region. Work with leadership team to define the optimal engagement model for an early engagement and sales opportunity and engage with Heads of sales wherever appropriate to support the model.
• Lead the development of client relationships with owners, developers, consultants and contractors to improve JCI positioning and ultimately command customer preference.
• Create a healthy mid-long term pipeline of projects for HVAC solutions through spec-in activities and key accounts/vertical development efforts.
• Study and analyze competitive environment to prepare monthly updates to Sales Leaders in SEA and in countries with information relevant to their markets.
• Assess, develop and maintain updated market share data in each country with objectives to grow JCI market participation year over year.   
• Develop client-specific engagement and implementation proposals.

What we look for:

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts

• Proven leader and developer of people working in diverse team environments.

• Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent analytical & problem solving skill

• Business acumen, good interpersonal and communication skills

• Able to work independently with minimum supervision.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

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