Product Performance Manager, Business Process Excellence
1 day ago
Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various opera.....
- Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale
- Opportunity to lead service operations initiatives related to
a) product feature gap identification, requirement gathering, idea generation based on business pain points; and
b) play a key role in the solution testing and implementation phase
- Drive feature development updates and ensure strong collaboration and communication across the company and serve as a primary product point of contact for live operations and agent experience
- Lead a team of regional specialists who are responsible for service operation’s product strategy
- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of product feature improvement opportunities
- Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value
- Responsible for new product rollout and system integration
- Be the gatekeeper for product and tech features to ensure optimal business impacts
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