Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
What we offer
37 hours a week based in the main offices in Margate
Access to the Local Government Pension Scheme
Employee Assistance Programme
Cycle to work scheme
Staff discount club
What we ask
Excellent communication skills to deal effectively with the public, contractors, and Police;
Ability to listen, empathise, be assertive and deal with situations tactfully and diplomatically.
Provide customers with a wide range of specialist advice over the telephone and email on all parking and highway related issues.
Manage the inputting of data into the permit management system and issuing permits in accordance with the council’s terms and conditions.
Manage the inputting of data and process on Abandoned Vehicles.
A bit more about the role
The Civil Enforcement team helps the District Council meet the demands of the Traffic Management Act 2004. As a Civil Enforcement Administration Officer, you will perform a key role, providing specialist advice to the public regarding parking and highway issues. This will include providing information on the council's parking appeals process.
Managing the abandoned vehicle reporting process will be an important part of the role, enabling people to claim their vehicles and removing those which are genuinely abandoned.
General administration duties including responding to emails and telephone calls as well as assisting with parking suspension and road closure administration will be part of this exciting role.
TDC are keen to deliver a strict enforcement policy coupled with a positive and courteous service so the role will require you to have excellent communications skills and maintain a polite but assertive approach in order to communicate positively and effectively with the public in an enforcement environment.
Whilst an understanding of parking and highway related legislation is desirable it is not essential as training will be provided, so a good attitude to work and a desire to learn on the job is needed.
For an informal discussion about this post please contact Amie Shuttleworth at car.parking@thanet.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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