Total 66 Helpdesk Specialist job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

Our client is a large Investment Bank is looking to hire  IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 3 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 1 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus

Job Description

·Communicate with customers via phone, email, mail or personally.

.To provide assistance over the phone or first-level remote support, otherwise, transfer/ convey the customer’s problems and requirements to the Support Team precisely and clearly, so that issues can be handled smoothly.

·Monitor and follow up on the pending problem issue, and alert the Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.

·Arrange for hardware and delivery for support services.

·Ensure that services rendered are accurately invoiced by ensuring Delivery Orders, Support Service Forms, or other relevant documents are raised and channeled to the Finance Team for invoicing.

·Record customer’s problem and service requirements with our products and services

.Investigate and resolve customer queries

·Collect all information needed to prepare the Quotation.

.Follow up on maintenance contract renewal

·Generate accurate and send out invoices on time

·Coordinate marketing activities

.Maintain up-to-date billing system & Customer detail.

·Maintain accurate prospects and client records for sales opportunities.

·Compile & prepare Monthly service Summary & other relevant reports.

·Post-sale admin duties

·Perform any other ad-hoc duties as assigned.

Requirements

· Minimum O-level

· Strong written and verbal in English and Mandarin. (to liaise with English or Mandarin-speaking clients and associates)

· Minimum 1-year working experience

.Strong communication skills both written and verbal

.Proficiency in Microsoft Word and Excel

.Good interpersonal skills

.Ability to work in a team and call clients

.Pleasant, positive, and willing to learn

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

At The Sequoia Vision, we revolutionize the learning experience by fostering a nurturing community and empowering students to thrive in the face of challenges. Our mission is to instil in students the values of continuous growth and resilience, enabling them to achieve extraordinary success.

We are driven by a commitment to provide Better Education for our students, and as part of our expansion efforts, we are seeking a dynamic and experienced Enrolment Specialist to join our team. As an Enrolment Specialist, you will play a crucial role in managing administrative and operational tasks, ensuring smooth enrolment processes and exceptional customer service.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment. Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be working closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Join us at The Sequoia Vision and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference in students' lives and possess the required qualifications and experience, we invite you to apply for the Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Target Business Services
Location: 1 Edgeroy Street, South Tamworth NSW 2340
Salary: $75,000 plus 11% Superannuation

Our client, Whithams Office Furniture Pty Ltd, is a premier provider of office furniture based in South Tamworth, NSW. The client has recently expanded its operations nationwide with an innovative online store. This expansion allows Whithams to compete with major city stores by offering direct online orders across Australia.

The client is looking to fill a full-time permanent position for a skilled and experienced Marketing Specialist to develop and implement marketing strategies that enhance the company’s online visibility and drive sales across Australia. This involves increasing brand awareness, optimizing digital marketing efforts to attract nationwide customers, and effectively promoting the company's expanded online store capabilities.

The role is critical in transitioning Whithams from a regional player to a national competitor in the office furniture market by leveraging digital channels to reach a broader audience. Effective marketing strategies will be crucial to build market awareness and to position Whithams as a top choice for office furniture solutions across Australia.

As the 'brand guardian' for Whithams, the Marketing Specialist will maintain brand integrity across all company marketing initiatives and communications and will manage a portfolio of products. The Marketing Specialist will be responsible for adapting a brand strategy for a company's target market.

Minimum Requirements:
• A minimum of 3 years of experience in a marketing role, with a strong preference for experience in e-commerce or online retail.
• Bachelor degree or higher qualification in a related discipline

In this role your main responsibilities include:
• Develop and implement digital marketing strategies to enhance online visibility and drive sales nationwide.
• Manage the online brand presence to ensure consistency and engagement across all digital platforms.
• Develop and execute branding and promotional activities for product portfolio
• Support business growth and development through the preparation and execution of marketing objectives, policies and programs
• Identify market opportunities by defining market, competitor’s share, and competitor’s strengths and weaknesses, establishing targeted market share
• Execute effective online marketing campaigns aimed at expanding customer reach and increasing online orders.
• Utilise SEO strategies and analyse online traffic to optimise marketing efforts and improve customer acquisition.
• Create compelling and relevant content tailored for online platforms to engage a national audience.
• Oversee the online marketing channel strategies and performance.
• Manage content creation for the website and social media platforms.
• Analyse digital marketing data to adjust strategies as needed.
• Manage the budget for advertising and promotional items
• Collaborate with the sales team to ensure alignment between online marketing and sales objectives.
• Stay updated on digital marketing trends and tools that can benefit the online store.

Skills, experience and attributes:
To be considered for this opportunity you must have:
• Understanding of marketing elements and market research methods
• Expertise in digital marketing, SEO, and online content creation.
• Excellent communication skills, both verbal and written.
• Strong analytical skills to interpret web metrics and customer engagement data
• Creative thinking with a strategic mindset.
• Proficiency in managing multiple projects in a fast-paced environment.
• Familiarity with marketing theory and strategies and relevant compliance requirement
• Ability to organise, prioritise and delegate priorities with attention to the smallest details

You must have work rights in Australia or be an Australian Citizen or Australian Permanent Resident. To apply for this position, email your resume to seemaguptafc@gmail.com.
Please note only short listed candidates will be contacted and your application will be treated as strictly confidential.

Job Description & Requirements

The Product Specialist is responsible for increasing the visibility and awareness of Novem’s range of Medical devices and Pharmaceutical to maximize sales growth and achieving/exceeding target in the assigned territories.

Individual must possess goal-oriented, committed, and relentless approach to work mindset in a results-driven environment.

Job Role

• Build, services and maintain existing accounts in the assigned territories to achieve sales targets by planning and organizing daily work schedule to call on them.
• Develop new sales opportunities and turn them into long term partnerships
• Contributes to team effort by accomplishing related sales results.
• Assess and present suitable promoted products information to healthcare professionals, hospitals and pharmacies.
• Maintain high level of customer satisfaction by providing timely product and service support
• Coordinate and organise in-service demonstrations, talks and education programs for healthcare professionals whenever necessary
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Staying current with industry developments by attending educational workshops; reviewing professional publications; participating at local congress and workshops.
• Monitors competition by gathering current marketplace information on pricing, products, new products to management in an organized, timely and effective manner.
• Analyze data and market conditions to safeguard and recommend timely changes to promote our position in the market.

Requirements

• Minimum A level, diploma or degree holders
• Prior pharmaceutical or medical device sales experience preferred.
• Highly motivated and target driven with a proven track record in sales.
• Possess excellent communication, negotiation and sales skills.
• Strong prospecting, organisational and time management skills
• Able to work independently with self-discipline and also a good team player
• Fluency in spoken and written English is essential
• Candidates with class 3 driving licence preferred
• Singaporeans preferred

Interested candidates please submit detailed resume with current and expected remuneration. We regret to inform you that only successful candidates will be notified

(Visit us at www.novemhealthcare.com for more details)

Summary

Collaborate with Regional Account Managers and Global Strategic Account Managers to manage a business unit for a key account across multiple countries.

Job Description

Business Management:

• Collaborate with cross-functional teams to drive continuous improvement, meet customer commitments, and improve efficiency.
• Review business and execution key performance indicators regularly with account teams.
• Be accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience.
• Understand the market and how market conditions affect business performance.
• Coordinate implementation and business process optimisation with account management teams.
• Proficient in Excel and data analysis.
• Detail-oriented, able to multitask and meet deadlines.
• Self-motivated and able to work in a team and independently.

Others:

• Interact with customers regularly.
• Analyse data to improve operations.
• Create and present PowerPoint presentations to customers.
• Track and increase consistency in operational performance.
• Understand operations.
• Create, monitor, and distribute reports.
• Track and improve efficiency and effectiveness across the program.
• Encourage collaborative efforts within regional teams, supporting and sharing best practices in the following areas:

- Data integrity

- Timely quotations

- Manage customer feedback

- Strategize process improvements.

Skills, Requirements & Knowledge

• 3-5 years of combined experience in operations in freight forwarding, logistics, white glove services, and transportation industry
• Reliability, consistency, and self-initiative are important qualities.
• Excellent organisational, written, and verbal skills required
• Strong presentation and interpersonal skills are also necessary
• Thorough knowledge of transportation industry logistics and freight forwarding with a minimum of 3 years of experience required
• Strong computer skills, including Microsoft Office suite, are essential.
• Candidates with more experience will be considered for the senior-level position.

Payroll Specialist

12 months contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Role Purpose:

• Ensure accurate and timely submission of payroll, CPF and tax reporting’s as per local statutory guidelines.
• Provide human resource services in compensation & benefits, HR planning, HRIS, HR strategy as well as initiate & implement any global HR projects, guidelines and policies.

Main Responsibilities:

Payroll Management (80%)

• Manage and work closely with payroll vendor to ensure timely & accurate processing of monthly payroll, filing of statutory contributions &/or tax clearance as well as posting of general ledger within the stipulated deadlines.
• Maintain data accuracies and alignment between HRIS and Payroll Software.
• Liaise with internal & external auditors on headcount and payroll matters.
• Handle internal customers’ queries, disputes, appeals, feedback promptly in a professional manner.

Compensation and Benefits Management (10%)

• Review and improve the current process in providing solutions to support HRBPs and internal customers.
• Administer employee benefits including leave, medical records, insurance claims, flex-benefits program, employee relations and welfare matters.
• Complete salary and benefits surveys with statutory organizations &/or associations on quarterly basis.

HR Business Partnering (5%)

• Support Country HR Head and HRBPs in providing HR strategies/services and advice to business units that align with the organization’s strategy.
• Create feasible HR solutions, act as a problem-solver and internal business partner within HR dept.

Expatriate Management (5%)

• Review and improve the current process in providing solutions to support HRBPs in the long-term.
• Work with Global Mobility Team and manage the assignees’ remuneration package and contracts, ensuring their smooth transition into Singapore prior to the commencement of their assignments.
• Liaise with tax consultants on their tax matters throughout their assignment period.

Requirement:

• Diploma or Bachelor Degree in any fields
• Minimum 2 years of payroll management experience
• Excellent organizational and time management skills
• Resourceful and proactive
• Tactful and discretion, for dealing with confidential information
• Good written and spoken communication skills to all levels of stakeholders
• High attention to detail
• Excellent computer and administration skills (i.e. Email, Microsoft PowerPoint, Excel, Word).

Reg No : R22104540

EA License no: 94C3609

Looking for a career that's both fulfilling and challenging?

At Achievers Dream Learning Centre, we're on a mission to help students achieve their dreams, and we're looking for dedicated and self-driven individuals to join our team. With our unique teaching methodology and dedicated teachers, we've touched the lives of over 2,500 students from 90+ schools and supported them in achieving stellar results in Chemistry.

And we're not stopping there!

As a Chemistry Specialist with us, you'll receive comprehensive training and opportunities to learn about the inner workings of running an education business. So join our WOW team at Achievers Dream Learning Centre! We're a dynamic group of professionals committed to delivering quality education and helping students thrive in whatever they seek to achieve in life.

A Chemistry Specialist Trainee / Teacher can look forward to the following initiatives:

• With Achievers Dream, you'll receive comprehensive training to learn the secrets of effective teaching techniques that will make your lessons engaging and loved by your students. As you progress, you can earn a promotion to Chemistry Specialist within just two years and achieve variable performance bonuses based on your potential and performance.
• But that's not all - as a Chemistry Specialist, you'll have a clear career path to Senior Chemistry Specialist, with a salary range of $4000 - $6500. At this level, you can enjoy a competitive compensation package and most importantly, a proper work-life balance.
• If you're an existing MOE Chemistry Teacher looking to switch careers, you can benefit from an accelerated career track, starting from a Chemistry Specialist role, and quickly progressing to a Senior Chemistry role based on your proven value.
• And for those capable of more, Achievers Dream offers a clear career progression to Master Chemistry Specialist, Principal Chemistry Specialist, and beyond, purely based on your merits.
• Join Achievers Dream today and embark on an exciting and rewarding career in Chemistry, where your skills and passion can truly make a difference!

And if you love lab experiments, you will enjoy it in AD as we have a license by the National Environment Agency (NEA) to conduct the widest range of experiments in Singapore!

• Be positioned as One of the Top Chemistry Specialists in Singapore. You can be positioned as a top Chemistry Specialist in Singapore where you are recognized by many students and industry leaders as private education is a niche where students can leave you if they dislike you! And even get your chance to author assessment books and jumpstart your teaching career to the next level!
• Master Achievers Dream’s unique, proprietary “Customized Accelerated Foundation” method of helping students learn Chemistry faster and easier by focusing on building the RIGHT foundations.
• Plus many other awesome training, developmental projects and opportunities!

Responsibilities:

• Assist in the development and teaching of the Primary Science / GCE 'O' / 'N' Level Chemistry / GCE 'A-Level Chemistry / IP or IB (Chemistry) aligned to MOE syllabus using Achievers Dream's ‘Customized Accelerated Foundation’ Teaching Methodology
• Attend ongoing peer-sharing and training sessions for professional growth and development to keep abreast with the latest educational trends and pedagogies related to language teaching
• Collaborate with other team members to implement projects

Pls read the requirements carefully:

• 100% commitment to AD Training Programme: This will be a full-time training opportunity. If you were selected for this position, you cannot be holding another full-time/part-time job or running your own business on the side (…even tuition assignments are not allowed).
• Grow Together with Company for the Next 3-5 years: You are clear that you love to teach but you do not want the admin work and office politics. We are looking for associates who can commit for at least 3 to 5 years.
• Passionate about Chemistry teaching
• Sincere in supporting students wholeheartedly to achieve their fullest potential
• Willingness to be coached in Achievers Dream’s proprietary teaching methodology
• NIE-Trained OR at least a Chemistry Degree or Diploma from a recognised education institute
• Minimum Grade: O-Level Chemistry (A1 / A2) or A-Level Chemistry (B)
• At least 1 year of relevant teaching experience (in tuition centres and/or MOE schools) will be an added advantage
• Entry-level candidates from Polytechnics and Universities are also welcome to apply (Specialised training will be provided)

Why Join Us?

At Achievers Dream, we believe in sharing our success with our Team Members and building our success upon their individual success. As we grow, so do our Team Members. In addition to the challenging, exciting and most importantly, fulfilling work, we offer an outstanding career progression pathway and encourage a healthy work-life balance. Most importantly, we favour ability and attitude over experience and degrees.

If you are ready for a life-transforming career (not just a job) and meet the requirements above, here’s what you need to do next:

• Read the entire website linked to this post (to learn more about our team culture) www.achieversdream.com.sg/career
• Submit your application
• Send in your resume
• Wait for us to contact you for a phone interview and, eventually, a face-to-face interview

We regret that only shortlisted candidates will be contacted.

Let's make a difference together

Marketing/Channel Specialist

Responsibilities:

• Develop customers: Responsible for the company’s study abroad and study tour channel development.

• Channel analysis: Collect and analyze channel-related data, evaluate effects, and optimize.

• Channel promotion: Formulate and implement channel promotion strategies to improve the competitiveness of the company's products and services.

⁠• Self-media promotion: Video production and platform promotion.

Requirements:

• Minimum Diploma/Fresh grads majoring in media, marketing and other related majors are welcome.

• Prior experience is a bonus

• Good communicator and self management, with a mix of technical competence and acute business acumen.

• Excellent time management and multi-tasking

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty

• Be familiar with marketing features, creator tools, and best practices

• Fluent in Chinese and English

• You are highly encouraged to provide samples of your past work, along with your resume

(Priority will be given if you hold a tour guide certificate)

Customer Specialist 
Located in our Tamworth Branch.

Full time with potential for some variation in hours for the right applicant  

Are you a customer service superstar, experienced in providing personalised and highly focused sales and service?   
Do you have a genuine passion for supporting regional Australians in achieving their financial goals?  
If your answer is yes, then read on; this opportunity could be your perfect match!  
The role  
In a nutshell, as a Customer Specialist you will be the personal banking expert in branch, focused on understanding our customers personal banking needs, and confidently providing them with the advice, education, products, and services to meet those needs.  
This is a position all about relationships, which will see you being proactive in engaging with customers both new and existing, supporting business development opportunities, community partnerships ... Click here to view more detail / apply for Customer Specialist (Tamworth)

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

You'll be part of the NI FN ANO CE team, which is part of NI FN RBC APAC. We work in a diversified environment and serve Nokia customers in Thailand, Korea and Vietnam.

Job Responsibilities / Functions:

• Build up knowledge in FN products (GPON, XGSPON, AMS, Lightspan, Altiplano, 4G/5G FWA CPE, Wifi Beacons, etc)

• Smooth execution of new product introduction, customer acceptance testing, network integration, upgrade/retrofit and field trial/demos

• Lead, plan and organize technical activities involving internal and external stakeholders when assigned as TPM of project

• Work with the relevant internal and external stakeholders to resolve product defects and new feature requirements

• Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.

• Complete the project closure and / or handover as required.

Qualifications:

• At least 5 years experience working for a telecom provider or telecom System Integrator

• Minimum Bachelor's degree in Telecommunication/Computer Science/Technology/Network Engineering or equivalent education

• Good knowledge in xPON techonlogies, IP routing, Linux System Management

• Proven ability to work independently, deploying, testing and troubleshooting systems

• Familiarity with networking test tools (Spirent Test Center, IPerf, Wireshark, etc)

• Good to have knowledge in OSS/BSS integration, SNMP, SDAN, Netconf/Yang, Cloud Computing and 5G

• Able to learn new technology quickly and always able to adapt to changes

• Good in sharing knowledge and support others with strong expertise and technical insight

• Experienced in handling customer requirements and identifying possible solutions

• Strong interpersonal, presentation, troubleshooting and leadership skills

• Excellent verbal and written communication skills

Nurture Specialist (Kindy & Elementary)

An exciting opportunity for an enthusiastic and experienced Nurture Specialist to join our growing Inclusive Education and Therapy Team. The successful candidate will have a passion for inclusion and supporting all students to meet their individual potential. They will work across the Kindergarten and Elementary School to provide social-emotional and behavioral support. They will also be part of our wider team developing inclusive provisions and therapies.

This is an excellent opportunity to work within a growing team in an inclusive international school. You will have the opportunity to work alongside and learn from on-site professionals including Speech & Language, Occupational Therapy, and Learning Support Specialists.

Qualifications:

● A minimum Degree in Counselling, Psychology, or a related field is required.

● Counselling certification is required.

● Candidates with a Master's in Counselling or related field would be preferred.

Skills & Experience

● Experience working in a school setting for a minimum of 3 years.

● Ability to communicate with diverse learner populations, parents, and faculty.

● Due to the nature of the role, candidates with a background in schools and/or Teaching are preferred.

● Experience in an International School setting is preferred, but not essential.

● Experience supporting English as an Additional Language (EAL) learners is preferred.

● Good references on request.

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements. Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.

Responsibilities

• Expertise in GPON and Nokia FN product like Nokia 7360

• Should possess good experience in AMS and associated plug like VAPs SDC/IDM/APC and OAD

• Exposure to Nokia Altiplano access controller

• Experience in handling migration exposure to third part migration.

* Verify interoperability with network elements.

• Works according to implementation plan.

• Executes pre-defined integration tasks, configuration tasks and test cases.

• Understands customer requirements.

• Supports troubleshooting activities.

• Performs tasks with a moderate level of guidance and within guidelines and policies

• Analyses information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.

Qualifications

Impact

Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.

Innovation

Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.

Communication

Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.

Knowledge & Experience

Specialised or broader knowledge of theory and principles within a professional discipline. Typically, 4 to 6 years directly related experience and a graduate equivalent degree(BE).

We work with:

• Operating systems: Linux

• Methodologies: CI/CD

• Next generation technologies

Your skills and experience

• GPON Domain Knowledge

• Kubernetes and Docker

• Exposure to cloud

• Knowledge of NOKIA FN products such as SDAN, AMS, Nokia 7360

•problem solving and analytical skills

• team-player attitude

• good spoken and written English