Total 498 Helpdesk Specialist job vacancies in The United States of America

The post holder will be responsible for providing a telephone and admin support service. The post holder will be required to work with minimal supervision, using their proven excellent customer service skills to answer and redirect all calls coming to The adult mental health team. They will be the first point of call for service users, carers and other external providers contacting the Trust and therefore it will be imperative that the Trusts' values are an inherent part of all they do.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

To deliver a nutrition & dietetic service in a sensitive, ethical and professional manner to service users and carers in the (insert area of speciality) in the (Insert locality/BDU) area of the South West Yorkshire Partnersship NHS Foundation Trust. To provide specialist advice to the Trust and support staff in the delivery of the Food & Nutrition Policies. To establish a clinical caseload within an agreed service area that is responsive to patient needs and Trust expectations. To provide specialist nutrition assessment and care plans for service users . To support the implementation of the Trust Food and Nutrition Policies. To contribute in the update and implementation of service standards, policies and procedures. To participate in the monitoring of service performance through regular audit. To supervise and support junior colleagues. To participate in training of dietetic students and health care professionals in specified areas of nutrition and dietetics. To be actively involved in continuing professional development. This job description is an outline of the main duties of the post. The post holder will be required to undertake other duties commensurate with the grade as directed. The content of this post will be reviewed in consultation with the post holder when necessary and in line with the service developments.

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

For further details about this role, please see the attached job description and person specification.

Please see the job description and person specification, included in the job advert, for more information.

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Additional contact details :- Donna Reid donna.reid7@nhs.net

Informal enquiries will be welcomed by telephone; please contact: Johanna Van Ochten, Library Operations Manager: 020 8535 6562 or Helen Alper, Associate Director of Knowledge Services: 020 8535 6860 The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk. Were looking forward to hearing from you!

Job Purpose The postholder works as part of the Workways team in line with the Individual Placement and Support (IPS) evidence based best practice in VRS. The postholder also provides specialised vocational assessment of individuals learning and work needs. The postholder will manage a caseload of no more than 20 people (per wte) who are experiencing mental health problems and wish to enter or remain in employment in line with IPS principles. Working with people in an individualised way to help them achieve their own employment goals, the postholder will be pro-active in their engagement with people on their caseload. The postholder will provide advice, information and support to the individual and to their employer and mental health worker. The postholder is responsible for establishing and maintaining links with relevant organisations, employers and individuals to enable people who have mental ill health to obtain paid work. This post may involve lone working, working away from base frequently and working without direct supervision. Postholder will be based in North, West or South Devon. Duties and Responsibilities Communication and Working Relationship Skills Be the linked Employment Specialist to one or two mental health teams, in line with IPS fidelity Develop effective working relationships with a range of other agencies who might be better able to help individuals to achieve their employment goals for example, local colleges, training providers and external supported employment services. Liaise regularly with mental health services workers, users and carers groups and other health related agencies over learning and work issues. Establish, maintain and nurture employer contacts with the aim of increasing options for people to find employment. Aim to contact at least one new employer every week. Promote the benefits of employing and supporting people with mental health issues to employers Support employers to enable the person using the service to sustain their position. This will involve regular communication with employers and others to provide advice, guidance and training on how to manage a particular situation. Be available on the end of the phone for advice and support to employers and others as required Promote and publicise Workways to learning and work providers and the wider community by giving talks or presentations as agreed with service manager. Be able to sensitively deal with confidential and complex information regarding an individuals health and employment history. Work closely with the person using the service ensuring appropriate, prompt, pro-active and clear communication at all times. Following DPT policies, respond to requests for general information regarding mental health and employment, this may be from employers and members of the public Keep the Workways team informed of current work to ensure continuity of work at times of absence. Work closely with the whole Workways team and cover others work as needed, this may include covering admin and reception duties at times of staff shortages. Analytical and Judgemental Skills Following assessment of a new applicant to the service, offer the most relevant interventions in line with the IPS approach. Monitor progress with clinical outcomes of own caseload and report monthly to team lead on these to ensure accurate onward reporting. Planning and Organisational Skills Ensure effective use of resources within own work. Be responsible for organising and planning own caseload and managing clinical/non clinical time effectively to fit with service needs and demands Working with another team member, prepare, organise and run training for employers, others in learning and work organisations and care staff about learning, work and mental health issues. As required take a lead in planning and running of recovery courses and groups for people who use the service such as Preparing For Work. Work flexibly to meet individuals needs and this may require some working out of normal office hours. Responsibility for Patient/Client Care, Treatment and Therapy At all times work in a recovery-focussed way. Manage a caseload of people (of no more than 20 people per whole time equivalent worker) who have mental health issues and who wish to find paid work . Work pro-actively with the person using the service with the ultimate goal of helping them findand retain paid work. Provide IPS vocational assessment for individual applicants to Workways. Work with the person using the service to explore their areas of strength, development needs, barriers to progression, learning and work needs and so on to draw up a plan of action and their next best step. Co-write all action plans with the person using the service, then monitor and evaluate these plans in order to measure progress and effectiveness of all interventions. Regularly review the agreed action plan with the person using the service, seeking to assist them to progress with their vocational goals. Provide interventions to assist the individual in problem solving, confidence building and improving work related skills Provide support in the work place for each person using the service to enable themto have the best possible chance of succeeding in the position. Provide individualised, on-going support and advice to individuals once they have secured employment to assist them in sustaining employment. Maintain a professional relationship with the people using the service with VRS staff, with mental health staff, employers and with particular attention to confidentiality and maintenance of professional boundaries. Plan and implement recovery courses or groups as required. This involves running group sessions on topics such as interview techniques, c.v. writing or assertiveness, for example. Be able to work with people who have additional problems such as learning difficulties, physical conditions or injuries. Responsibility for Policy and Service Development Implementation Ensure up to date knowledge of, and adherence to, the Individual Placement and Support approach to helping people find employment. Keep Workways informed of current VR issues and keep up to date with examples of evidence-based practice and government initiatives and mandates. Ensure there is easily accessible written and electronic information for all the team and people using the service about learning and work related issues and services. Be involved in developing local policies Assist as requested in producing documents of good practice about the employment of people with mental health difficulties. Increase engagement of employers through providing support for employers in recruitment & retention of staff with mental health issues. Network with peers to maintain professional links across the Trust Responsibility for Finance, Equipment and Other Resources Ensure all resources are used safely, efficiently and effectively, bringing to the service managers attention any areas where this might be improved May handle small amounts of petty cash on occasion. May be a purchase card holder Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management Provide informal and ad-hoc clinical support and supervision to the administration team as required Supervise students on placement as agreed with service manager. Assist with the induction of new staff Responsibility for Information Resources and Administrative Duties Maintain up to date and accurate statistics, clinical records, service deficits, training given, outcomes of contact, and any other information needed for the ongoing evaluation of the service. Regularly use IT systems for inputting of data, e-mailing, internet and word processing. Assist in reviewing the teams adminstration processes to ensure they are fit for purpose, raising any concerns with team lead or service manager. Responsibility for Research and Development Take an active part in reviewing and developing new working practices in line with current evidence based practice Participate in staff surveys Take an active role in conducting clinical audits Freedom to Act In line with policies and procedures, work under the general supervision of the appointed supervisor making independent decisions on a day to day basis. Any Other Specific Tasks Required Using the Trusts core training requirements and the Workways team development checklist, participate in a range of learning opportunities to ensure own skills and knowledge are up to date. Have monthly professional, clinical and managerial supervision of work Have yearly personal development and review meetings and six monthly reviews.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children) Following your Corporate Induction you will be expected to attend the Trusts 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please emailmtw-tr.professionalstandards@nhs.netif this is problematic)and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. Interview Date: 3rd June 2024

OrganisationalThe post holder will: Undertake a major clinical role in assessment, review and treatment to the adult population living in the community within West Norfolk. The role is based within the Kings Lynn and Coastal Therapy Teams, but you would be required to provide support to the teams across West Norfolk as required. To plan, deliver and co-ordinate therapy interventions for patients of a higher complexity across West Norfolk To be responsible for Continued Professional Development (CPD) and Personal Development Plan (PDP) for members of the therapy team. To have an input into service development, under the direction of the Clinical Leads/ Service Manager, across West Norfolk and in conjunction with the rest of the team in response to NICE guidance, local governance and government policy. ClinicalThe post holder will:1. Undertake comprehensive therapy assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.2. Formulate and execute individualised therapy management and treatment plans of patients including those with a complex presentation, in collaboration with the integrated team, other agencies and the patient, utilising a range of treatment skills.3. Be aware of Assistive Technology and make referrals for this as required.4. Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.5. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.6. Be required to use tact and persuasive skills in order to gain the patients cooperation in their treatment plan.7. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.8. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.9. Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs.10. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.11. Plan and organise specialist services within the integrated team.12. Demonstrate dexterity, co-ordination and palpatory senses for assessment, and manual treatment of patients, including using specialist equipment and fine tools, manual and mobilising skills.13. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.14. Be aware of budget and ensure all effort is made to work within this.15. Ensure informed consent is obtained prior to initiating interventions.16. Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.17. Demonstrate basic IT and standard keyboard skills. ProfessionalThe post holder will:1. Be required to undertake risk assessments and act upon them appropriately.2. Contribute to the staff rota on a monthly basis.3. Contribute to the supervision of workload within the integrated team.4. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.5. Support the Clinical leads and all team members within the integrated team, respecting them, their roles and contributions.6. Attend in-house training as required to develop current role.7. Maintain own continual professional development.8. Be able to make own travel arrangements to patients homes, clinics, base and meetings etc., as required.9. Be responsible for safe use and maintenance of equipment and supplies.10. Remain accountable for own professional actions as determined by the professional bodies.11. May be required to demonstrate own duties to students, new starters and other staff.12. Provide mentorship for students undertaking pre/post registration courses.13. Mentor existing staff and provide training in specialist area as appropriate.14. Provide advice/training to other staff and supervise Occupational Therapists, support band 4 staff and students where appropriate, and contribute to the induction process for new staff/students.15. Demonstrate leadership skills within own competence.16. Be accountable for work delegated to others. OrganisationalThe post holder will:1. Undertake mandatory training as required.2. Participate in a Personal Development Review process.3. Undertake Personal Development Plans for more junior staff members.4. Take part in clinical supervision as per Trust Policy.5. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.6. Comment on draft policies.7. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.8. Contribute to clinical audit as required.9. Complete the staff survey as required. 10. Complete risk assessments and incident forms as required

For full details of the responsibilities and duties of this role please see the attached job description.