Team Summary
Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense to deliver learning solutions for our business stakeholders. We like to prototype, launch and evaluate and are comfortable learning from our mistakes.
What a Director, Performance Consultant does at Visa:
Help us enhance individual and organisational performance within a learning and development context. You'll be meticulous at analysing Visa's biggest business challenges and work with wider teams to create solutions that drive the company forward. You will undertake root cause analysis, conduct assessments and analysis, synthesise performance data and identify skill or knowledge gaps. The solutions you will create include performance improvement, measurement strategies, change initiatives as well as learning and development recommendations and curriculum design. You will then work with Visa University Learning Experience, Capabilities teams and other colleagues, to develop and implement 3Es (Education, Exposure or Experience) strategies or programmes to improve performance.
- Partner with People Business Partners (PBP) and Talent Management to build deep, trusted partnerships and manage relationships with the relevant AP Regional Leadership Teams to understand learning goals and needs, gain buy in to proposed initiatives, and drive impact.
- Serve as the lead Regional Subject Matter Expert (SME) on VU’s commercial programmes and learning solutions that have already been developed for global implementation and scale into region.
- Lead collaboration with business stakeholders to develop and deliver regional training needs assessments, analyse challenges, and work with the VU Growth and Functional Global team to create programmes that meet current and future skills and development needs.
- Where appropriate, develop and scale regionally originated learning solutions globally.
- Use knowledge of Product, VAS (Value Added Services) and CS (Client Services) processes and methodologies to deliver learning solutions aligned with business priorities and initiatives to ensure relevance.
- Serve as a local expert in AP for the global Growth & Functional Learning organisation, responsible for collecting feedback from senior regional stakeholders on curricula and provide feedback to the global team to help evolve centralized content development.
- Provide coaching and guidance to client-facing teams. Create strategic learning roadmaps for new hires and the ongoing development of existing employees.
- Build long-term business relationships with various groups within the organization to ensure client facing roles have the right skills to excel in their jobs and the support they need - providing the knowledge, coaching, tools and inspiration.
- Demonstrate a strong knowledge of the business, including internal and external trends, and keep up to date with Visa’s business, the payments industry and regional nuances.
- Support the ROI strategy for key global initiatives and the collection of regional ROI metrics to support that strategy.
- Establish performance metrics and evaluation procedures to deliver impact within the role
Why this is important to Visa
The Performance Consultant, a key member of Visa University's Regional Learning team in Asia Pacific (AP), will report to the Regional Head of Learning. This role involves consulting with business stakeholders in the Product, VAS, and CS sectors to understand learning objectives and implement learning solutions across AP. The successful candidate will work with leadership teams to comprehend the capabilities needed to enhance Visa's commercial strategy.
The ideal candidate should be passionate about driving commercial methodologies in a consulting role, have extensive knowledge of the sales life cycle, Product, VAS, CS technical elements, consultative selling, financial acumen, and the payments industry. This role will impact our revenue-generating teams by enabling them to drive new business development and optimize sales effectiveness. Responsibilities also include performing root cause analysis to deliver learning solutions that enhance performance results.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.