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Service Supervisor - Outdoor (SU5 Shah Alam)

Full-time

Shah Alam, Selangor

Customer Service

5 days ago

In this role you will be responsible for: Plan and check service schedules via in-house system Manage and train service staff in order to improve the.....

In this role you will be responsible for:

Plan and check service schedules via in-house system
Manage and train service staff in order to improve the service quality
Make sure team members provide quality and timely services as per scheduled
Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
Perform quarterly field attachment with team members
Prepare and present weekly report on team members’ review

A. Service

To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax b. Maintenance service due

c. Repair costs d. Fuel usage

e. Driver logs

To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
Ensure each service team is route-ridden once every 2 months.

B. Stocks

To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
To conduct a formal meeting Quarterly with Technicians.
To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service b. Customer Issues

c. Supervisor’s issues d. Other issues

D. Staff Recruitment, Welfare & Development

Recruit (subject to prior approval from AOM) new Service Technicians.
Induct, train and manage service staff effectively.
Maintain a high level of morale amongst your staff.
Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
Ensure that all customer complaints are attended to within 24 hours.
Ensure that Service Supervisors duties are audited monthly.
Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
Support the sales team in achieving the sales targets for the branch.
To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

Minimum a Diploma in related discipline of studies with proven track record in managing staffs
Possess good interpersonal, communication and people skills
Mature and able to manage a team of 10 members
Positive, result oriented, has good drive and initiative
Computer skill is essential
Willing to travel to client places
Keen to take Goods Delivery License (GDL) if shortlisted
Required valid driving license because driving is part of the job requirement for this designation
Possess own vehicle, is a Malaysian or hold a relevant resident status
Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

Excellent planning, management and supervisory skills
Ability to do multitasking job
Versatility to build rapport with people at all levels
Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
Commercially focused acumen

Quick Apply

Rentokil Initial

Head of Finance (based in Brunei)

Full-time

Shah Alam, Selangor

Information Technology

3 weeks ago

We are looking for a motivated, dynamic Head of Finance (based in Brunei) to join our team. Your new role would be reporting to the Finance Director i.....

We are looking for a motivated, dynamic Head of Finance (based in Brunei) to join our team. Your new role would be reporting to the Finance Director in Malaysia and dotted line to the General Manager of Rentokil Initial Brunei, the position will be an integral part of Brunei’s management team and one of the key business partners to the functional stakeholders and business unit heads.

In this role you will be responsible for:

1. Strategic Plans, Budgets, Financial Evaluation

Liaison with the Senior Management to develop, analyse and support the financial business plan proposals, associated key performance indicators, working capital and capital expenditure plan for the division annual budget in accordance with corporate guidelines and divisional growth objective.
Develop and prepare the annual budgets in accordance to the framework of the corporate budget.
Evaluate and prepare financial justification and impact for any major investments including capital expenditure, major jobs/works, new/replacement products/services proposals.
Participate and support assigned corporate projects

2. Trading results analysis, KPIs and forecasting

With the objective of identifying opportunities for improvement in business management, enhanced trading performance, cost reduction and precision in results forecasting.

Prepare and analyse the monthly and quarterly financial trading results against budget, prior year and forecast targets for the areas/branches.
Prepare and analyse monthly KPIs, management statistics and trend data for the areas/branches.
Coordinate monthly re-forecasting of trading projections for the area/branches providing support in order to improve the precision and reliability of forecasts.
Participate with senior management in monthly country review meetings.

3. Working Capital

Proactively support and promote all initiatives on reductions of branch stocks, materials and equipment for rental lines.
Monitor the monthly trends of inventories and adoption of inventory control measures. Initiates corrective action where there is an opportunity for improved control or inventory reductions.

4. Fixed Asset Management

Prepare revised monthly capex spend forecast for consolidation into company balance sheet and cash flow.
Undertake periodic rotational reviews of asset registers to scrutinize for potential obsolete items.

5. Procedures, Controls and Compliance

The Finance Manager has a direct responsibility to comply with the Company policy and procedures, maintain control procedures intact, observe and apply corporate governance, and to adopt the Group Corporate Social Responsibility mandates.
Undertake when required program of branch/site visits to perform controls and compliance reviews and to support the branches with training guidance.
Broadly monitor all activities throughout the division to satisfy on a “reasonableness test basis” that there are no apparent material breaches of responsibility or control which will adversely affect the reported results or future performance of the division.
Draw minor breaches requiring corrective action to the attention of the respective managers with a request for corrective action and follow through to ensure the required action takes place.
Promptly advise the Managing Director/Finance Director of any material breaches identified (or suspected material breaches) and await their instruction on the required course of action.
Recommend changes to procedures and controls in order to improve efficiencies, remedy a control weakness, or enhance business performance.
Follow through on all non-conformance/weakness identified in Internal Audit reports to ensure remedial action is completed and correct ongoing procedures adopted.

6. Systems, Training and Support

Participate and liaison with the Finance Director and as necessary with the Central IT / Other Department on systems development project planning / training / implementation for the country.
Prepare and deliver presentations / training modules to the Managing Director and Senior Managers and functional staff as required.
Provide proactive support for the company missions/ objectives, the management and staff to assist them in the efficient performance of their responsibilities.

7. Operations

To ensure that regular formal reviews are held for staff in the team. Annual appraisals must be completed particularly for your direct reports, with more than six months working experience.
Manages and supervises direct line staff on a day to day basis, where applicable.
Any other duties as needed.

8. Collection Management

Oversee the credit management to customers
Oversee achievement of monthly collection and DSO Budget

The ideal candidate will possess:

Candidate must possess at least Bachelor’s Degree in Finance/Accountancy or equivalent/ Track record of delivering value to the business beyond audited accounts.
Professional accounting qualification will be highly preferred.
At least 10 years of industrial experience in finance & accounting roles preferably for a multi-national company.
5 years experience in finance management positions in a matrix organisation and at ease dealing with leaders in other discipline.
Expertise in several finance disciplines with FP&A a must have.
Experience in Working Capital Management particularly Receivables, Investment Analysis, Audit experience (MUST) and M&A (added advantage).
Strong analytical skills with good business acumen, with ability to partner management to provide input into the business strategy from financial angle and drive business planning and review processes to enhance the business performance.
Hands-on leader who is able to lead, mentor, and manager various section in Finance team.
Team oriented and have the confidence in dealing with people at all level within the organization.
Strong financial modelling and advance Microsoft Excel skills.
Highly motivated, a self-starter, and a ‘can-do’ attitude.
Preferred a candidate to be based in Brunei.

Highly Desirable:

Good Analytical Skills and is Able to Present Analysis in Rationale and “Speaking the Audience Language”.
Independent, Self-Starter, Self-Motivated, Result Oriented as well as Customer Oriented.
Challenging status quo and drive change, and being the innovation engine within the Department.
Ability to Multi-Task, Work Under Pressure, and Meet Deadlines Required.
Business/Commercially focused acumen.

Quick Apply

Rentokil Initial

Finance Executive (Fresh Grad) - Subang

Full-time

Shah Alam, Selangor

Finance / Banking / Insurance

1 month ago

We are looking for a motivated, dynamic Finance Executive to join our team. Your role would be reporting to the Senior Finance Manager.In this role yo.....