Hours; 37.5 per week
Fixed term for 12 months.
An exciting opportunity for a Band 4 position exists to join the existing Patient Pathway Facilitator (PPF) team, supporting cancer services. We are seeking a motivated, proactive individual to join our team of administration staff that support the oncology clinical specialist nurses. The team work collaboratively with the cancer services team to provide a robust pathway for patients diagnosed with a cancer.
This post will be to support the Macmillan Personalised care team with administrative roles within the team. It will also involve being the coordinator for cancer buddies within the Trust.
We are seeking an individual who has a clear vision to meet patient and Trust needs ensuring clinical governance is a priority alongside patient safety.
To achieve these goals, the successful candidate will need to have previous administrative experience including working with databases, spread sheets and managing software systems to ensure the patient pathway is fully supported. An aptitude for problem solving and an eye for detail are crucial.
• To be a point of contact with patients, relatives, carers, and other health and social care professionals using excellent communication skills.
• Appropriately communicate with patients (over the phone and face to face) to support them and their treatment pathway.
• Understand the patient treatment and information pathways, assisting patients in accessing resources.
• To be aware of personal limitations and to seek assistance from other team members as needed.
• Use initiative and judgement to organise own workload, without close supervision and responding to the requirements of the service.
• Triage incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.
• Ensure clear documentation of all interventions made with patient, relative or staff member on relevant internal online systems.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
• Liaise with the team as appropriate and ensure that all non-routine and complex decisions are escalated to the appropriate professional for assessment and review.
• Communicate with the patient’s relatives and significant others, involving them in care as appropriate.
• Undertake routine phone calls as required to patients regarding treatment pathways and patient information events, recording outcomes appropriately.
• Source new and specialist written information for patients.
• Support patient information production and dissemination to relevant Clinicians and treatment teams in accordance with relevant administration of role.
• Participate in data audit activity aimed at the provision of quality cancer care as required.
Please see the attached job description for full information
This advert closes on Sunday 17 Mar 2024
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