Job Title
Customer Experience Associate
Job Description Summary
The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants. The role will focus on providing appropriate customer experiences whilst having a deep understanding of
the workplace and the services provided.
Job Description
About the Role:
- Meet and greet visitors proactively, with a professional greeting and smile
- Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival
- Issue and collection of access passes for employees and visitors using the agreed registration system
- Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
- Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
- Log tenancy and workplace related issues promptly via the agreed process and system
- Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms
About You:
- 2 years or more experience in a similar role is preferred
- Experience in reception or front line information exchange
- Experience in community engagements or hospitality services is an advantage
- Minimum of completion of year 12 High School
- Intermediate Microsoft Office Suite
- Sound computer knowledge
- Clear verbal and written communications
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company
- Career development and a promote from within culture
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
