Total 6 Customer Service Manager job vacancies in PR / Media / Communications category in The United States of America

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment - CARE - Customer Assistance, Relationship and Education, Media and Publications, Publishing, Non-Tax Products W&I

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Incumbent serves as a consultant and advisor to customers, team members and peers. Serves as a first point of contact in the Division on all of the technical aspects of satisfying printing and publishing requirements. Provides technical guidance to a designated customer base, team members and peers. Assigns and reviews work and provides guidance to lower graded or other team members when required.
• Performs an in-depth analysis of each request to fulfill all responsibility for understanding the use, application, function and need of proposed items and makes alternate proposals in relation to any aspect of the project. Performs content analysis of products to assure organizational accuracy, adequacy of documentation, arrangement of statistics, and placement of illustrative materials. Makes determinations based on independent analysis; utilizes statistics and other information from a variety of sources.
• Ensures that proposed products conform, to all legal and regulatory requirements; are produced in a quality manner with the most effective design and format. Develops technically accurate specifications and prepares all procurement documents. Ensures that all appropriate products are posted to the core repository. Performs press inspections and quality assurance visits with full authority to ensure quality output.
• Analyzes requirements, develops distribution patterns, and establishes stocking points for new publications, forms, and other printed matter to ensure that timely distribution is made of the correct quantity; and that the total process is accomplished by the most economical means commensurate with end use. Updates and maintains all established program and management information systems, electronic and/or paper.
• Develops, formulates, initiates, and executes annual plans to acquire products. Shares these annual plans with team, customers, support personnel and management. Establishes schedules and/or procedures for monitoring performance against these plans and shares findings with stakeholder on an on-going basis. Conducts periodic planning production meetings with customer base. Apprises customers of current multimedia capabilities relevant to their products, program and/or project.

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment - CARE - Customer Assistance, Relationship and Education, Media and Publications, Publishing, Non-Tax Products W&I

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Incumbent serves as a consultant and advisor to customers, team members and peers. Serves as a first point of contact in the Division on all of the technical aspects of satisfying printing and publishing requirements. Provides technical guidance to a designated customer base, team members and peers. Assigns and reviews work and provides guidance to lower graded or other team members when required.
• Performs an in-depth analysis of each request to fulfill all responsibility for understanding the use, application, function and need of proposed items and makes alternate proposals in relation to any aspect of the project. Performs content analysis of products to assure organizational accuracy, adequacy of documentation, arrangement of statistics, and placement of illustrative materials. Makes determinations based on independent analysis; utilizes statistics and other information from a variety of sources.
• Ensures that proposed products conform, to all legal and regulatory requirements; are produced in a quality manner with the most effective design and format. Develops technically accurate specifications and prepares all procurement documents. Ensures that all appropriate products are posted to the core repository. Performs press inspections and quality assurance visits with full authority to ensure quality output.
• Analyzes requirements, develops distribution patterns, and establishes stocking points for new publications, forms, and other printed matter to ensure that timely distribution is made of the correct quantity; and that the total process is accomplished by the most economical means commensurate with end use. Updates and maintains all established program and management information systems, electronic and/or paper.
• Develops, formulates, initiates, and executes annual plans to acquire products. Shares these annual plans with team, customers, support personnel and management. Establishes schedules and/or procedures for monitoring performance against these plans and shares findings with stakeholder on an on-going basis. Conducts periodic planning production meetings with customer base. Apprises customers of current multimedia capabilities relevant to their products, program and/or project.

WHAT IS THE WAGE AND INVESTMENTDIVISIONDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
WI - CARE-Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs program management and technical and administrative activities including evaluating operations, conducting technical studies and implementing recommendations.
• Provides team leadership to ad-hoc groups when conducting studies, convening task forces, completing special projects or implementing new publishing techniques. Analyzes technical, operational and administrative problems including guiding and coordinating planning, development and implementation of approved corrective measures, keeping management apprised of actions and decisions.

• Collects, analyzes and consolidates data on trends in the printed and electronic publishing industries both private and public. Initiates special studies and projects to evaluate and improve operational and program efficiencies. Prepares and presents formal written and oral presentations to management and customers to promote awareness and recommend adoption of new processes.
• Initiates, develops and assumes a leadership role in the formulation of organization policies, development of program plans, and the issuance of directives and instructions to improve the overall effectiveness of the management and operation of the Branch.
• Assists other printing services specialists in the performance of various aspects of their work. Helps plan work to be accomplished by the group as well as assist with training. Serves as a customer liaison and represents the Division's interest on special assignments and projects. Serves as Section Manager when required with full responsibility and delegating authority.
• Provides technical advice on overall management of programs and internal operations. Analyzes and reviews proposals affecting publishing operations and provides management considerations and recommended actions as well as alternatives.

WHAT IS THE WAGE AND INVESTMENTDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
WI - CARE-Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs program management and technical and administrative activities including evaluating operations, conducting technical studies and implementing recommendations.
• Provides team leadership to ad-hoc groups when conducting studies, convening task forces, completing special projects or implementing new publishing techniques. Analyzes technical, operational and administrative problems including guiding and coordinating planning, development and implementation of approved corrective measures, keeping management apprised of actions and decisions.

• Collects, analyzes and consolidates data on trends in the printed and electronic publishing industries both private and public. Initiates special studies and projects to evaluate and improve operational and program efficiencies. Prepares and presents formal written and oral presentations to management and customers to promote awareness and recommend adoption of new processes.
• Initiates, develops and assumes a leadership role in the formulation of organization policies, development of program plans, and the issuance of directives and instructions to improve the overall effectiveness of the management and operation of the Branch.
• Assists other printing services specialists in the performance of various aspects of their work. Helps plan work to be accomplished by the group as well as assist with training. Serves as a customer liaison and represents the Division's interest on special assignments and projects. Serves as Section Manager when required with full responsibility and delegating authority.
• Provides technical advice on overall management of programs and internal operations. Analyzes and reviews proposals affecting publishing operations and provides management considerations and recommended actions as well as alternatives.

WHAT IS THE WAGE AND INVESTMENT (WI) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment Customer Assistance, Relationship and Distribution, Knowledge Services, Alternative Media Center

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Operates a full range of electronic printing systems to produce a variety of documents and other IRS related materials.
• Selects appropriate electronic systems to complete a job according to specifications, in the most efficient and cost effective manner.
• Identifies and analyzes problem areas that impact the efficiency of the work performed and suggests resolutions and corrections to the problem areas.
• Interprets system diagnostics and other messages for setup, trouble shooting and correction of system problems.
• Performs daily and weekly maintenance functions in accordance with operating manuals, manufacturer recommendations, and established procedures.

WHAT IS THE WAGE AND INVESTMENT (WI) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment Customer Assistance, Relationship Distribution, Knowledge Services Branch, Alternative Media Center

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Operates a full range of electronic printing systems to produce a variety of documents and other IRS related materials.
• Selects appropriate electronic systems to complete a job according to specifications, in the most efficient and cost effective manner
• Identifies and analyzes problem areas that impact the efficiency of the work performed and suggests resolutions and corrections to the problem areas.
• Interprets system diagnostics and other messages for setup, trouble shooting and correction of system problems.
• Performs daily and weekly maintenance functions in accordance with operating manuals, manufacturer recommendations, and established procedures.