Total 39,217 Customer Service Manager job vacancies in Others category in The United States of America

Job Responsibilities:

Lead and manage the Malaysia branch;
Establish strong business network;
Identify new future significant business and revenue opportunities;
Ensure adherence to corporate standard working procedures;
Implement and ensure good internal control measures;
Adopt effective costs control and adhere to budgets;
Manage day to day operations;
Support on finance, accounting and human resources functions;
Align with our global strategy and co-ordinate the company's overall effort.
 

Job Requirements:

Minimum Degree holder; finance qualifications will be added advantage;
Minimum 3 years of overseas working experience;
Knowledge and working experience in the heavy lift, heavy haulage, transportation business will be added advantage;
Sales driven and customer oriented;
Dynamic, resourceful with strong determination to succeed;
Good leadership and communication skills;
Based in Seelong, Johor;
Attractive remuneration package.

Interested applicants, please email us your detailed resume including your current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

 

We regret that only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal development opportunities

1.      Maintenance and upkeep of the petrol station building and equipment.

2.      Lead, communicate and engage with the team to ensure daily operation of the station runs smoothly and as per standard and guidelines.

3.      Perform and/or overseeing day-to-day operations of the petrol station, including, but not limited to:
a. Manage back office data analysis
b. Prepare daily/monthly reporting for the station
c. Stock management and ordering for fuel and merchandise
d. Team schedule and shift

4.      Prepare daily sales reconciliation report.

5.      Assist dealer/account admin in preparing accounting reports.

6.      Ensure station operations comply with the Health, Safety, Security and Environmental (HSSE) policies as per Petronas’s standards and requirements, and the local authority requirements.

7.      Perform and drive activities in maintaining and upkeeping the petrol station building and equipment.

8.      Develop, maintain and nurture customer relationship.

9.      Carry out staff recruitment activities for the team.

10.  Plan and execute team development programmes and/or activities such as training, performance, motivation and disciplinary actions.

11.  Develop and meet the budget for the petrol station.

12.  Ensure all station employees provide the required standard of customer service.

13.  Handling customer’s complaints.

14.  Execute marketing programs as prescribed by the Company.

15.  Maintain the upkeep of fuel pumps and all assets of the fuel station and store.

16.  Manage and preserve financial, merchandise and other assets of the station.

17.  Manage the recruitment, training, deployment of station employees in accordance with guidelines.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal development opportunities

• Attend to Management Meeting.
• Record accurate and comprehensive notes at meetings.
• Help with daily time management.
• Draft correspondence such as emails and letters.
• Typing, formatting, and editing reports, documents, and presentations.
• Reminding the  important tasks and deadlines.
• Able outstation and socialize.
• Able communicates and written in English, Bahasa Malaysia and Chinese.
• Proficiency in Microsoft Office.
• Must careful, resourceful, and punctual.
• Prefer below 35 years old.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

1.加油站建築及設備的維護與保養。

2. 領導、溝通和參與團隊，確保車站的日常運作依照標準和準則順利進行。

3. 執行和/或監督加油站的日常運營，包括但不限於：
A。管理後台資料分析
b.準備電台的日報/月報
C。燃料和商品的庫存管理和訂購
d.團隊日程和輪班

4. 編製每日銷售對帳報告。

5. 協助經銷商/帳戶管理員準備會計報告。

6. 確保加油站營運符合國油標準和要求以及當地政府要求的健康、安全、安保和環境 (HSSE) 政策。

7. 執行並推動維護和保養加油站建築和設備的活動。

8. 發展、維護和培養客戶關係。

9、為團隊進行人員招募活動。

10. 規劃和執行團隊發展計畫和/或活動，例如培訓、績效、激勵和紀律。

11. 制定並符合加油站的預算。

12. 確保所有車站員工提供所需的客戶服務標準。

13、處理客戶投訴。

14、執行公司規定的行銷計畫。

15. 維護燃油幫浦以及加油站和商店的所有資產。

16. 管理和保存車站的財務、商品和其他資產。

17.依照指導方針管理車站工作人員的招募、訓練、調配。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 個人發展機會

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Responsibility 

• In charge of handling various operational aspects such as managing inventories, recruiting staff, enforcing safety policies, ordering products, and analyzing sales performance.
• Resolve issues from consumers and retain good customer relationship.

Requirements

• Candidate must have at least 2 years of experience in retailing or any relevant field
• Able to work accordingly to retail hours (shift work), including weekends & public holidays
• Possess strong leadership attributes and good role model

Working location

Pulau Pinang - Ayer Itam, Butterworth, Bukit Mertajam

Kedah - Sungai Petani

Perak - Gerik

Negeri Sembilan - Port Dickson, Gemas

Kelantan – Gua Musang

Terengganu - Kuala Terengganu

Pahang - Triang

Benefits

• Attendance Allowance
• Annual Bonus & Increment
• Medical Claim

責任

• 負責處理各種營運方面的事務，例如管理庫存、招募員工、執行安全政策、訂購產品和分析銷售績效。
• 解決消費者的問題並維持良好的客戶關係。

要求

• 候選人必須擁有至少 2 年零售業或任何相關領域的經驗
• 能夠根據零售時間工作（輪班工作），包括週末和公共假期
• 具有強大的領導能力和良好的榜樣

工作地點

檳城 - 亞依淡，北海

吉打 - 雙溪大年

霹靂州 - 宜力

森美蘭 - 波德申、金馬士

吉蘭丹 – 話望生

登嘉樓 - 瓜拉丁加奴

彭亨 - Triang

好處

• 勤工津貼
• 年度獎金及加薪
• 醫療索賠

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【KYC Operations Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• As the leader of the KYC team, Manage KYC operations based on MAS regulated bank compliance policies and KYC regulatory requirements.
• Support the business to conduct customer check (KYC/CDD) analysis for new business or initiative.
• Lead the planning and establishment of KYC capabilities including CDD, PEP, Sanctions, Adverse news review and due diligence capabilities for financing business.
• Establish and improve KYC product capabilities, including on-boarding system, periodic review system, screening system.
• Work closely with AML Compliance Officers (AMLOs) and Risk Officers to understand the regulatory requirements, status of system capability in relevant entities, identify the gaps if any, and propose the requests for system building or enhancement to relevant teams.
• Collaborate with middle office and technology team to raise the system requests and to convert the business requirement into product requirement. Implement changes in processes or workflows and drive optimization.
• Support the Risk and AML operation and link up with the business in case of any escalation

Qualifications

• Minimum 5 years of KYC/AML experience with a payment service provider, money service operator (MSO) consulting firm, or financial institution. Must have more than 3 years of team lead or manager experience. Those who have engaged in KYC/CDD for corporate client are preferred.
• Have excellent interpersonal skills necessary to work effectively with colleagues across regions and business units. An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers.
• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
• Strong analytical, creative problem-solving capabilities and ‘can-do’ attitude.
• Excellent command of both spoken and written English and Chinese is a must.
• CAMS or ICA qualified will be given the priority.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

螞蟻國際總部位於新加坡，透過數位創新為全球商業的未來提供動力，讓每個人、每個企業都能蓬勃發展。我們與合作夥伴密切合作，透過一系列全面的技術驅動的數位支付和金融服務解決方案，支持全球各種規模的商家實現其成長願望。

我們正在尋找駐馬來西亞吉隆坡的【 KYC 營運經理】。

主要責任

• 作為 KYC 團隊的領導者，根據 MAS 監管的銀行合規政策和 KYC 監管要求管理 KYC 營運。
• 支援企業對新業務或計劃進行客戶檢查（KYC/CDD）分析。
• 領導融資業務的KYC能力的規劃和建立，包括CDD、PEP、制裁、負面新聞審查和盡職調查能力。
• 建立健全KYC產品能力，包括入職制度、定期審核制度、篩選制度。
• 與反洗錢合規官（AMLO）和風險官密切合作，了解監管要求、相關實體的系統能力狀況，找出差距（如有），並向相關團隊提出系統建設或增強的要求。
• 與中台和技術團隊合作提出系統需求並將業務需求轉化為產品需求。實施流程或工作流程的變更並推動最佳化。
• 支援風險和反洗錢操作，並在任何升級情況下與業務部門聯繫

資格

• 至少 5 年在支付服務提供者、貨幣服務業者 (MSO) 諮詢公司或金融機構工作的 KYC/AML 經驗。必須具備 3 年以上團隊領導或經理經驗。曾為企業客戶做過KYC/CDD者優先。
• 具備與跨地區和業務部門的同事有效合作所需的出色的人際交往能力。負責任的團隊合作者，具有協作精神，能夠與內部利害關係人和客戶建立融洽的關係。
• 能夠管理多個優先事項和任務，並具備適應快節奏環境中變化的技能
• 強大的分析能力、創造性解決問題的能力和「我能做到」的態度。
• 必須具備良好的英語和漢語口語和書面能力。
• CAMS或ICA合格者優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

• Data Centre @ Iskandar Puteri
• Up to RM 15,000 (depends on experience)
• Mon to Fri 9.00am~6.00pm
• Degree in related studies

Job Responsibility:

• Responsible for the review of design drawings of the new data center
• Responsible for the formulation of testing and acceptance standards for new data centers
• Ensure all commissioning and testing events are executed up to standard and quality manner on-site
• Responsible for T&C progress tracking and reporting

Requirements:

• Qualification: Degree in related studies
• Minimum 5 years related working experience
• Experience with T&C standard, TIA-942, Uptime Institute Tier and ASHRAE
• Able to liaise with Mandarin speaking counterpart

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Personal leave
• EPF
• SOCSO

• 資料中心@依斯干達布蒂裡
• 高達 RM 15,000（取決於經驗）
• 週一至週五 9.00am~6.00pm
• 相關研究學位

工作職責：

• 負責新資料中心設計圖面審核
• 負責新建資料中心測試驗收標準的製定
• 確保所有調試和測試活動在現場按照標準和品質方式執行
• 負責T&C進度追蹤與報告

要求：

• 資格：相關研究學位
• 至少5年相關工作經驗
• T&C 標準、TIA-942、Uptime Institute Tier 和 ASHRAE 的經驗
• 能與講國語的同行聯絡

如有興趣，請寄履歷或Whatsapp至0187633119

津貼和福利

• 事假
• 公積金
• 社會保險協會

Job purpose

• To support the overall business objectives of the Group by managing enterprise risks, including Environment, Social and Governance (“ESG”) risks.
• To ensure diligent management of enterprise risks throughout the Group.
• To inculcate risk awareness in the Group.
• To assist in implementing strategies, policies, and organizational structure for the management of risks.

Key Responsibilities

• Provide guidance and direction to the Risk Management Team.
• Keep abreast with emerging risks and report them to the Board Risk Committee.
• Regular communication with the Board of Directors.
• Acquire a general understanding of the processes of every department.
• Conduct quarterly risk assessment with the respective entities.
• Travelling often for risk workshops and discussions with departments.
• Prepare quarterly reports for presentation to the Risk Management Committee.
• Monitor Group-wide enterprise risks and assessing the effectiveness of controls.
• Improving the risk management procedures and measurement methodologies.
• Identify and incorporate ESG and Climate related risk and controls into the relevant departments.
• Undertake any other tasks as and when assigned by the Management.

Skills Required

•  Being friendly, patient, and easy going when approached by people (good interpersonal and communication skills).
• Ability to think critically and voice out concerns diplomatically.
• Self-driven & independent in handling task assigned.
• Being proactive, meticulous, good monitoring and follow up skills, good interpersonal and communication skills.
• Able to multitask to complete task assigned to meet deadlines.
• Completes ad-hoc task within deadline with minimal mistakes as and when assigned by the superior.
• Radiates confidence and leadership qualities in guiding the team.
• Initiates on ideas to improve the Risk Management function.

Qualifications

• Candidate must possess relevant qualification in Enterprise Risk Management and have work experience of minimum 5 years in the Risk Management related field.

Requirements include:

• Able to communicate fluently in English and Bahasa Malaysia.
• Excellent written communication and proficiency with technical reports at board standard. Advanced skills in Microsoft Office Suite.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership

工作目的

• 透過管理企業風險，包括環境、社會和治理（「ESG」）風險，支持集團的整體業務目標。
• 確保全集團企業風險的勤勉管理。
• 向集團灌輸風險意識。
• 協助實施風險管理的策略、政策和組織架構。

主要責任

• 為風險管理團隊提供指導和指導。
• 隨時了解新出現的風險並向董事會風險委員會報告。
• 與董事會定期溝通。
• 對每個部門的流程有一個整體的了解。
• 與各自實體進行季度風險評估。
• 經常出差參加風險研討會並與各部門討論。
• 準備季度報告提交給風險管理委員會。
• 監控集團範圍內的企業風險並評估控制措施的有效性。
• 改進風險管理程序和衡量方法。
• 識別 ESG 和氣候相關風險和控制並將其納入相關部門。
• 承擔管理層指派的任何其他任務。

所需技能

• 與人接觸時表現得友善、耐心、隨和（良好的人際互動和溝通技巧）。
• 能夠批判性思考並以外交方式表達擔憂。
• 自我驅動和獨立處理分配的任務。
• 積極主動、細緻，有良好的監控和跟進能力，良好的人際溝通和溝通能力。
• 能夠同時處理多項任務，在截止日期前完成分配的任務。
• 在上級分配的期限內完成臨時任務，盡量減少錯誤。
• 在指導團隊時散發出自信和領導能力。
• 提出改善風險管理職能的想法。

資格

• 候選人必須具備企業風險管理相關資格，並在風險管理相關領域擁有至少5年的工作經驗。

要求包括：

• 能夠流利地用英語和馬來語溝通。
• 具有出色的書面溝通能力，並熟練符合董事會標準的技術報告。 Microsoft Office 套件的進階技能。

津貼和福利

• 醫療保險
• 事假
• 個人發展機會
• 健身會員資格

THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to info@sbta.com.au.     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

Working hours

0900hrs-1730hrs (Mon-Fri)

0900hrs – 1300hrs (Alternate Sat)

Job Description

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Requirement

• Min O level & above
• Tech-savvy
• Min 1 year of relevant experience in logistics/customer service
• Able to work OT when required

Working location: Jurong East

Whatsapp @ 93704033