Total 30 Customer Service Manager job vacancies in Manufacturing / Production category in The United States of America

What you get to do in this role:   

• Lead product strategy around Agile tooling at the team level that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus across multiple teams
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

We're looking for a passionate, driven Senior Product Manager to define product vision and lead the development of innovative Cloud Observability and analytics solutions for the ServiceNow Cloud.

These solutions will empower internal operations and development teams by providing:

• Real-time access to service telemetry data for faster troubleshooting and root cause analysis.
• Advanced machine learning capabilities for proactive anomaly detection and performance optimization.

You'll drive the product roadmap, prioritize features based on user needs, and collaborate with geographically distributed engineering teams to deliver solutions that:

• Reduce mean time to resolution (MTTR) for incidents.
• Increase uptime of critical ServiceNow applications.
• Improve developer productivity through faster issue identification.

What you get to do in this role:

• Conceptualize and drive execution of end-to-end Observability and analytics solutions leveraging telemetry data from the ServiceNow platform.
• Deliver quick prototypes (e.g., wireframes) to validate user needs and demonstrate solution value.
• Own product delivery, defining user stories with clear acceptance criteria and working with development teams to ensure successful implementation.
• Partner with internal operations and development teams to understand user personas and pain points related to ServiceNow observability.
• Continuously improve product development processes by establishing repeatable workflows and collaborating with teams for optimal efficiency.

Overview: Looking for experienced Product Managers who are entrepreneurial and proactive in spirit. They will be agents of change in building core functionality to enable Global Public Sector customers to fulfill their missions.

Key Attributes:

• Product Ownership | Candidate should demonstrate a track-record of owning issues and seeing them to completion. Especially when the problem is nebulous and complex.
• Execution | Candidate should be proactive in the action they take. They should work to get to the root cause of an issue rather than treating the symptoms and shouldn’t be waiting for someone to tell them what to do.
• Analytical |Candidate should understand how to interpret information and how to apply it in action. They should always be looking for ways to scale problems.
• Skilled Communicator | Candidate should be able to communicate and manage cross-functional teams to get results.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences

We are in search of an experienced Product Manager who possesses a deep understanding of ServiceNow Employee Workflow modules such as HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Life Service Delivery (LSD), and Employee Center functionality. The ideal candidate will have 6-8 years of experience in product management, with a strong background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow certification is considered a valuable asset.

Key Responsibilities:

1. Product Strategy and Enhancement:

   • Develop and refine the product vision, strategy, and roadmap for ServiceNow Employee Workflow modules, focusing on HRSD, WSD, LSD, and Employee Center functionality.
   • Collaborate with stakeholders to gather requirements and prioritize feature enhancements based on customer needs, market trends, and platform capabilities.

2. ServiceNow Platform Expertise:

   • Utilize in-depth knowledge of the ServiceNow platform to architect, configure, and optimize Employee Workflow solutions.
   • Stay updated on new platform features, updates, and best practices to ensure the product remains innovative and competitive.

3. Innovative Thinking and Ideation:

   • Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.
   • Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities.

4. User Experience and Design:

   • Partner with UX/UI designers to create intuitive and user-friendly experiences within ServiceNow Employee Workflow modules.
   • Conduct usability testing and gather feedback to iterate on designs and improve overall user satisfaction.

5. Communication and Stakeholder Management:

   • Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.
   • Act as a subject matter expert on ServiceNow Employee Workflow functionality, providing guidance and support to sales, marketing, and customer success teams.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
  

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences
  

We are seeking a highly skilled and experienced Principal Product Manager with a focus on Cybersecurity to join our talented team. As the Principal Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our cybersecurity product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges in the cybersecurity landscape.

What you get to do in this role: 

• Lead the strategy, execution, and overall success of the SecOps product.
• Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input.
• Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule.
• Generate compelling, market-validated use cases and spearhead ideation sessions.
• Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts.
• Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow.
• Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization.
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives.
• Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.

Team

The ServiceNow Data Platform powers enterprise solution experiences across our global cloud and hundreds of thousands of customer instances, delivering a scalable data foundation and automation services for the NOW Platform.  Come join the Data Platform team and work with a world-class engineering team to provide rock-solid reliability and reimagine the orchestration framework for our rapidly growing cloud infrastructure

What you get to do in this role:   

We're looking for a passionate, driven Senior Product Manager who can help shape product vision and drive roadmap to reinvent our cloud automation experiences for internal and external audiences.  As a Senior Product Manager, you will define and track KPIs focused on automation utilization and reliability; drive roadmap priorities, work with multiple internal engineering teams to define and deliver features based on target personas; and facilitate end-to-end delivery of key initiatives to improve our orchestration framework.  This role includes regular external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.

This role is part of our Operational Technology and Connected Workforce product organization, responsible for the GTM and demohub content of new products. You will be part of the of Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our products internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

As a Staff Outbound Product Manager, you will play a critical role in the evangelization of the OT and Connected Worker product lines, helping establish our product capabilities in our customer base and expand that customer base.

What you get to do in this role

• Communicate the product story (vision/direction) in high-touch settings to support customer acquisition & retention
• Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the product as their product of choice
• Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
• Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
• Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
• Develop an understanding of how customers are using the platform to inform how adoption is affected
• Provide product technical & functional expertise to customers in high-touch settings
• Promote “best practice” implementations
• Participate in at-scale workshops, webinars, and other customer adoption initiatives or events

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
  

Job Description

Team

Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.

The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.

What you get to do in this role:   

If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:

Drive product strategy:

• Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
• Write business cases for investments and deliver these insights in executive facing meetings.
• Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
• Explore and pitch inorganic methods of providing solutions which solve problems for customers.

Execute planning and releases:

• Work with user experience and engineering teams to bring ideas to life.
• Communicate complex problems in easily understood requirements.
• Validate product designs and prototypes with customers.
• Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
• Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
• Ensure successful delivery of product releases.

Product enablement and success:

• Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
• Develop enablement collateral which helps to create the “whole product."

Engage with and champion the customer:

• Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
• Be voice of customer, providing their perspective on value throughout product development lifecycle.
• Run design partnerships with top 5-10 strategic customers

  Job Description

  Team

  Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

  Role

  Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.

  The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.

  What you get to do in this role:   

  If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:

  Drive product strategy:

• Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
• Write business cases for investments and deliver these insights in executive facing meetings.
• Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
• Explore and pitch inorganic methods of providing solutions which solve problems for customers.

• Execute planning and releases:

• Work with user experience and engineering teams to bring ideas to life.
• Communicate complex problems in easily understood requirements.
• Validate product designs and prototypes with customers.
• Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
• Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
• Ensure successful delivery of product releases.

• Product enablement and success:

• Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
• Develop enablement collateral which helps to create the “whole product."

• Engage with and champion the customer:

• Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
• Be voice of customer, providing their perspective on value throughout product development lifecycle.
• Run design partnerships with top 5-10 strategic customers

This role is part of our Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.  

As a Principal Outbound Product Manager, you will play a critical role in the evangelization of the Platform, helping establish Generative AI solutions and other platform capabilities in our customer base and expand that customer base. You will articulate the value of the Platform with our customers to help drive its stickiness in our ecosystem and support our high rates of customer renewals. 

What you get to do in this role
•    Communicate the Platform story (vision/direction) in high-touch settings to support customer acquisition & retention
•    Use compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the Platform as their platform of choice
•    Manage the activities necessary for a successful customer interaction/program/event that will demonstrate value, help understand issues to solve, and ultimately help increase adoption footprint
•    Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
•    Engage and assist key accounts in adopting new products, document key learnings and develop recommended guidance for installing, implementing, and/or adopting
•    Develop an understanding of how customers are using the platform to inform how adoption is affected
•    Provide product technical & functional expertise to customers in high-touch settings
•    Promote “best practice” implementations
•    Participate in at-scale workshops, webinars, and other customer adoption initiatives or events