Total 2 Customer Service job vacancies in Sales / Marketing category in Petaling Jaya

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

• Customers Obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
  • Show interest in the customer and their business/industry
  • Lead senior Stakeholders on thought leadership & insights
• Effective Communicator
  • Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
  • Facilitating daily and strategic two-way communication with customers
• Proactive, look out for Voice of Client
  • Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
  • Drives NPS participation rate & positive score
  • Work with in-market teams and other NIQ stakeholders to develop NPS action plans
• Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
  • Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
  • Lead senior Stakeholders on thought leadership & insights
  • Good understanding of NIQ solutions
  • Drives QBO
• Results & Outcome Focus
  • Co-own JBP with AD Team
  • Lead Governance Process & Discussion
  • Escalation Management (for major escalation)
• Leadership & Management 
  • Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
  • Working with cross functional/countries teams to address clients' business questions, concerns & queries
  • Working with Account Development team to drive customer satisfaction