Total 39 Manager Contract Manager job vacancies in The United States of America

General Operations and Administrative Support:

• General liaisons contact for the daily operational Shopping Centre matters.
• To conduct periodical operational & safety compliances review of the Shopping Centre, guided by our Ikano Retail manuals & guidelines as well as local codes.
• Manage the outsourced services e.g., Recycling & Buy-Back Centre, Carpark, Housekeeping, Waste Management, Landscaping, Security and Centralized Dish-Washing Service.
• To manage and respond to customers’ feedback / complaint in relation to safety and security, carpark and all other feedback in relations to general operations of the Shopping Centre.
• Prepare monthly report which includes analysis and update on goals & KPIs, cost efficiency plan, vendors performance as well as responsible in budgeting & forecast, contract review & negotiations and House Rules enforcement.
• Responsible in managing the validity of all business & operational licenses and renewal process.
• Ensure all operations related procurements are in accordance to company policy.
• Review and update all SOPs, templates and forms in relation to all areas / department under purview.

Car Park Operations:

• Ensure that the car park is managed well and is in good operating order.
• That SOPs are adhered to, reviewed and updated accordingly.

Safety and Security:

• To support the Safety, Security and Health Officer on safety and security matters to ensure that all legal requirements as well as Ikano Group RISKS Safety and Security Manual for Shopping Centres are adhered to.
• To ensure the Shopping Centre environment is safe for our co-workers, tenants and customers.

Landscaping:

• To work with appointed outsource contractor to maintain the internal and external landscaping e.g. greenwall, alfresco and in-centre planter box, perimeter and courtyard landscaping. 

Housekeeping:

• To work with appointed outsource contractor to maintain general cleaning of the Shopping Centre, carpark and building perimeter.
• To secure high service level & competency of service providers by identifying improvement gaps and implementing periodic performance review.
• Cost management of consumable items through effective inventory control and usage.

Sustainability and Waste Management:

• To implement and drive Sustainability efforts in the daily operations of the Shopping Centre.
• Liaison person for Sustainability and CSR initiatives for the Shopping Centre.
• To work with appointed outsource vendors in operating Recycling Buy-Back Centre (RBBC) and drive effective waste management plan in line with our value of Caring for People and Planet and strive to achieve zero waste ambition.
• To develop profitability and cost efficiency plans in managing the RBBC.

Ensure that safety and security standard and procedure are put into practice in the most effective and efficient way. Be strong in crisis management and can handle crisis situation. Ensure that our customers can enjoy shopping experience in our area safely.

Your assignment

 Building Business Competence

• Responsible all safety & security for the centre, property, staff and visitors; plan, execute, develop implementation strategy, action plans, procedure, threat assessments, analysis risk and security audit.
• Work together with relevant stakeholder to:
  • support the adaption of local and national requirements to meet safety & security intended level of protection.
  • identify local or country specific safety & security hazards and incorporate preventive and protective measures and programs for these.
  • define the safety & security arrangements needed and ensure those are considered during Tenant Fit Out and design and construction phase of Toppen’s projects.
  • ensure the security operation and systems are developed, designed and installed to meet IKEA requirements. 
  • define and establish the relating operating procedures and be properly connected with the relevant authorities.
  • co-lead the tender for Security Company.
• Take an active role in the design and build-up stage or rebuild of the store to support the implementation of the IKEA safety & security requirements in the following areas:
  • Fire prevention & fire control
  • Emergency evacuation
  • Accident prevention
  • Theft/Fraud; Robbery; Burglary; Crime
  • Emergency Response
  • Natural Hazards
• Build relationship with local authorities to ensure good cooperation.
• Train all co-workers and management of health, safety and security.
• Support with safety & security matters regarding potential operational challenges in the units.
• Get the required Toppen training/onboarding to be ready for all co-workers to create risk awareness.  

    Building Business Competence

• Responsible for developing and implementing crime prevention programs including but not limited to the following: theft prevention, customers & employees; damage to property; threats and extortion.
• Ensure a safe and secure environment for co-workers and customers through training, and national/local legal demands.
• Responsible for the performance of the on-site supervisor and staff of the outsourced security service providers of the centre.
• Ensure that all reports from outsourced companies are executed and sent in appropriate manner and according to agreed timeframes, and the information provided is correct.
• Responsible for initiating appropriate negotiations in case such incidents take place.
• Assist the unit to meet the intended level of Safety and Security by achieving positive results during Sec Check and insurance inspections.
• Co-ordinate with the unit Emergency Response Team and management for the handling of any emergency cases and provide appropriate action according to the store Emergency Management Plan.
• Ensuring that the company’s standards and rules are fulfilled in fire prevention, intrusion alarm, access control, video surveillance, safety systems.
• Conduct internal safety and security audits, prepare and hold evacuation drills, firefighting equipment testing in order to ensure highest level of safety in the premises.
• Develop and / or update and implement operations guidelines, standards and procedures in accordance with the company’s standards and legislation.
• Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow–up.
• Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.
• Proactively implement measures to reduce the number of S&S related incidents.
• Implement crowd management plan when required.
• Be the initial point of contact when fraudulent activities or unethical behaviors (including but not limited to harassment, co-worker misconduct) are suspected or identified. 
• Manage the S&S function in the store and develop potential successor.
• Responsible for safety & security budget on Opex & Capex.

  Miscellaneous

• Contribute actively in various meetings.
• Lead the operations team in different assignments, working efficient in a matrix organization.

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

About the job

We looking for a Senior Manager candidates to filled the role of the Leasing Commercial Manager. The role will required a high skills in stakeholder management, and a deep understanding of the Shopping Centre Retail market. It be responsible to lead the creation and execution of a strategic Offer Development Plan to maximize income for existing and future Meeting Places aligning with the organisation long-term vision and positioning. Additionally, the role will support the effort of securing a suitable tenant mix to increase the asset value of our Meeting Places to ensure their offers are not only relevant to the customer and community needs, but also attractive to our partners. As a strategic business partner, you'll drive revenue growth and share best practices across the organization, making a significant contribution to our Meeting Places' success.

Your assignment

Strategic Development:

• Collaborate with Meeting Places to design to Offer according to their long-term direction and positioning.
• Securing a solid tenant mix to increase MP asset value
• Identify and incorporate latest market trends and insights into leasing strategies to enhance MP attractiveness.

Portfolio Diversification and Asset Value Enhancement:

• Contribute to diversifying the portfolio and increasing attractiveness to partners to enhance MP asset value.
• Evaluate investment opportunities for property improvements, prioritising initiatives based on expected outcomes and strategic objectives.

Collaboration with Meeting Places:

• Develop leasing expertise within MPs to ensure MP are capable to transform the strategy into actionable business plans and short-term actions.
• Responsible to support MP in leasing related questions including negotiations with tenants, monitoring and analysing tenant performance, providing MP with relevant advice on how
• to improve tenant performance
• Negotiate favourable leasing conditions by conducting feasibility studies and formulating negotiation strategies.
• Provide guidance and support to MPs in negotiations with tenants, ensuring optimal performance and alignment with objectives.
• Monitor and analyse tenant performance, offering relevant advice to improve performance and maximise value for MPs.

Market Knowledge and Trend Analysis:

• Proactively gather and share knowledge on market trends, best practices, and emerging business models within the leasing domain.
• Analyse industry trends to inform business planning and negotiations, ensuring the MP offer remains consistent and aligned with customer needs.

To lead, develop and inspire a team of Visual Merchandising/Activity co-workers in creating exciting range presentation solutions that provide an easy and convenient shopping experience, increase vitality and ensuring a clear commercial calendar activities message is throughout store during each launch that will increase the frequency of the visitation in the store thereby contributing to positioning the IKEA Brand in the local market as the home furnishing specialist and the IKEA store as an up-to-date and innovative destination that always offers something new.

Your assignment

• Lead and manage a team of Visual Merchandising/Activity co-workers and inspire and challenge them to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store.
• Responsible for gathering and translating knowledge of people's needs and dreams in the local market, the launch package from country commercial calendar package into relevant and inspiring range presentation solutions that support a convenient shopping experience, reflect the local needs of life at home and show that there are always something new and exciting happening in the store.
• Lead a team of Visual Merchandising/Activity Co-workers in creating relevant, inspiring, affordable and commercial range presentation solutions based on the country commercial calendar package that reflect a wide variety of styles, price levels, meet many individual tastes and exceed visitor's expectations.
• Keep up to date and knowledgeable about retailing, home furnishing and trends in order to support the Com&In manager to facilitate and/or support workshops that generate creative directions that inspire and surprise visitors with a strong visual impression.
• Responsible for the recruitment and competence development of Visual Merchandising/Activity co-workers and securing personal succession planning by constantly searching for potential candidates.
• Provide active support in developing the department action plan using layout as a commercial tool as well as range presentation and vitality initiatives that are focused on growing the business and supporting long-term profitability and execute agreed plans together with the Com&In team and other functions.
• Responsible for the ordering of materials and racking used in the construction of displays, ensuring that the team always keeps visitors in mind, minimise disruption and communicate changes when working on the shop floor.
• Act quickly to exploit commercial opportunities and ensure the Visual Merchandising/Activity co-workers understand the impact of Com&In actions on the financial result.
• Ensure that Visual Merchandising/Activity co-workers base their work on the layout as a commercial tool and execute range presentation solutions with high quality, simplicity, cost-effectiveness and efficiency by applying national directions and using global tools and best practices.
• Actively contribute in the national Visual Merchandising/Activity Managers network and share national directions and global tools with the Visual

About the job

The Assistant Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and growth of income for our shopping centres by securing attractive, profitable and sustainable leasing on rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance to assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which is most relevant to the shopping centre lease strategies;
• Establish and maintain good and long-term relationship with tenants for sustainable business cooperation as a preferred landlord.

The IKEA Food Halal Compliance Manager is responsible for overseeing all aspects of IKEA Food's Halal operations, ensuring compliance with Halal standards and regulations. This role involves a combination of strategic planning, operational execution, and regulatory compliance.

• You will develop and implement halal compliance policies and procedures for all food service outlets in the IKEA stores.
• You will establish HALAL SOP and HALAL ASSURANCE SYSTEM manuals and guidelines.
• You will coordinate with JAKIM, MOH, and other relevant government agencies regarding halal-related matters to meet food safety requirements.
• You will conduct training sessions to ensure food safety, quality, and regulatory compliance.
• You will manage customer complaints and conduct QA investigations.
• You will address Non-conformance (Corrective Action) related to Halal matters promptly and provide timely justifications.
• You will keep store and country management informed about any changes regarding Halal certification.
• You will review the Halal Assurance System to ensure information is up to date.
• You will ensure all food and beverage supplies are halal and registered with MYeHALAL.
• You will prepare documents and reports for HALAL committee meetings.
• You will maintain the HALAL files and documents, ensuring they are well-organized and up to date.
• You will conduct external and internal halal audits to monitor halal quality and oversee internal halal training to promote knowledge and awareness of halal practices in the food and beverage industry.

About the job

You will be a strong contributor to the Rewards function by being a subject matter expert and oversees the areas of compensation, benefits, mobility, and recognition across Ikano Retail. This role will be reporting to the Head of Reward, Ikano Retail.

Your assignment

• Contribute to the development of overall rewards strategies.
• Develop, review, socialise and implement all rewards related policies, guidelines, and programmes.
• Ensure all reward related practices balance affordability and competitiveness, are aligned with business objectives and rewards philosophies, internally equitable, and in compliance with local legislations and regulations.
• Understand current and emerging market trends, identify potential opportunities / gaps, and leverage external best practices, yet provide flexibility and local customization to account for cultural and market differences.
• Monitor and evaluate the effectiveness of the reward initiatives and its related communications efforts by analysing data and feedback and develop continuous improvement actions.
• Develop communication materials on new / improved initiatives, with the support from Corporate Communications.
• Manage the regular reward management activities and processes.
• Support in the preparation of reporting materials to the People and Remuneration Committee.
• Participates in vendor selection and management ensuring compliance with service level agreements and efficient administration and delivery of reward programs.
• Partner with HR business partners / HR Managers and different stakeholders to address any reward related matters.

To lead and manage a team of interior design co-workers to create relevant, functional, aesthetic, and commercial home furnishing solutions that contribute to positioning the IKEA brand as the leader in life at home and increase interest for home furnishing in the local market.

Your assignment

• Lead and manage a team of Interior Design co-workers and over all secure our uniqueness of the IKEA identity in range presentation and home furnishing solutions in room settings, homes, vignettes, and sales support areas.
• Be responsible for gathering and arrange co-worker team and the other stake holder for home visit interview, plan in secure time, cost, and quality throughout the work process. Overall secure the life at home has been apply into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.
• Actively support in the development of the department action plan with interior design initiatives that are focused on growing the business and support long-term profitability and execute agreed plans together with the Com&In team and other functions.
• Responsible of preparation for measuring performance interior design part /related functional review points to identify improvement areas and using the details follow up and learning to improve the team.
• Secure that interior designers team execute home furnishing solutions with high quality, simplicity, cost-effectiveness, and efficiency using global tools and best practices.
• Be responsible for the recruitment and competence development of Interior Design co-workers and secure successor planning by constantly searching for potential candidates.

About the job

Reporting to the Customer Relations Manager, your primary responsibility will be to manage and oversee the Cashiers and Checkout Team Leaders to ensure efficient, reliable, and secure payment transactions. You will play a crucial role in providing excellent customer service and ensuring that customers have a smooth, safe and enjoyable payment process and leave our store satisfied with their shopping experience.

Your assignment

• Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
• Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
• Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
• Handle customer queries, complaints, and service recovery professionally and promptly
• Analyze customer and financial key performance indicators to identify areas for improvement.
• Collaborate with internal and external partners to create a safe and efficient working environment.

Your profile

• Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
• Proven track record of leading teams and fostering team camaraderie.
• Customer-centric approach with strong problem-solving and analytical skills.
• Ability to handle stressful situations and deliver results under pressure.
• Excellent communication and interpersonal skills.

About the job 

Reporting to the Goods Flow Manager, this Assistant Manager role is responsible for the execution of goods flow processes within the assigned areas of the store.

This is accomplished by working alongside other Goods Flow co-workers, cooperating with other functions in Sales and Communication & Interior Design, and working with the Sales and Supply Support team, to ensure the preconditions for an effective and efficient replenishment of sales spaces and picking of goods for our customers, with a focus on excellence in execution. 

Your assignment 

• You work closely with the Goods Flow team to secure correct usage of short-term capacity of the store in order to maximize efficient logistics operations by considering space, equipment and people; 

• You influence and lead the goods flow co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer picking at all times at the lowest possible cost; 

• You identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure the future succession; 

• You live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team; 

• You ensure that the goods flow team works in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment; 

• You contribute with relevant goods flow input and feedback to the store business plan and logistics action plan and ensure that these actions are implemented in the inbound - and outbound goods flow processes. 

About the job 

Reporting to the Goods Flow Manager, this Assistant Manager role is responsible for the execution of goods flow processes within the assigned areas of the store.

This is accomplished by working alongside other Goods Flow co-workers, cooperating with other functions in Sales and Communication & Interior Design, and working with the Sales and Supply Support team, to ensure the preconditions for an effective and efficient replenishment of sales spaces and picking of goods for our customers, with a focus on excellence in execution. 

Your assignment 

• You work closely with the Goods Flow team to secure correct usage of short-term capacity of the store in order to maximize efficient logistics operations by considering space, equipment and people; 

• You influence and lead the goods flow co-workers within the assigned area or responsibility to secure the highest goods availability and enable customer picking at all times at the lowest possible cost; 

• You identify, recruit, retain and develop the many talents in the goods flow team to secure a diverse, competent team that can execute its assigned responsibilities with confidence and secure the future succession; 

• You live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team; 

• You ensure that the goods flow team works in compliance with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment; 

• You contribute with relevant goods flow input and feedback to the store business plan and logistics action plan and ensure that these actions are implemented in the inbound - and outbound goods flow processes. 

About the job

Reporting to the Customer Relations Manager, you will be expected to manage and lead the team to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• Plan, coordinate and follow up on customer engagement activities in the store.
• Manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Handle customers’ queries and complaints and deliver service improvement in a professional manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.

About the job

Leading, developing and managing the Recovery work in the store by working together with the other functions of the store to prevent the occurrence of unnecessary costs to assets and to give products a second chance while keeping bottom line profits and sustainability in mind.

Your assignment

• You strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• You work closely with other functions in handling damages in my store and together identify the root cause of recurring damages and take appropriate action to minimise the reoccurrence of these in future.
• You ensure the Recovery is always a safe and secure environment for visitors and co-workers and that our property is safeguarded, and you are conscious of safety at all times in our store.
• You are proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
• You co-operate across functions to ensure everyone understands and contributes to the process with focus on prevention, revenue and sustainability.

• To develop sales in an efficient and effective way in all media in order to attract more customers to our IKEA store.
• To lead and inspire your team, other functions and the store to achieve maximum sales growth and profit-ability.
• Contribute to the business development regionally using your specialist sales knowledge.
• Ensure the store is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You ensure the team have the right number of co-workers in the right place at the right time to ensure your co-workers are ready and available to meet our customers.