Total 2 Senior Executive Content Manager job vacancies in Quality Assurance / Control category in The United States of America

As part of its Content Operations business, Believe is currently looking for a Content Senior Administrator for validating thier music Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of english music which includes:

• Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)
• Check and verify all metadata submitted by labels and artists
• Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases
• Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases
• Ensure proper coordination with the central team of Believe for the release validation process
   

In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:
 

• Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.

Ensure to improve the Ticket satisfaction score and rating that is done for the artists.

• Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.

Ensure on time customer support for all the client in TC with relevant solutions following the SLA.

• Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.

• Investigate potential occurrences of unsatisfied tickets and activity and report to management.

• Provide reporting on customer and product issues.
 

In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence